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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Massage services
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Games room
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Spa/wellness center
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Barber/beauty shop
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Currency exchange
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Valet parking
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Hammam
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Private parking
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Outdoor pool
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Parking garage
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Shuttle service (additional charge)
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Minimarket on site
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Concierge service
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Wheelchair accessible
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Outdoor pool - seasonal
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Snack bar
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Lockers
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Electric vehicle charging station
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Indoor pool
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Toilet with grab rails
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Indoor play area
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Higher level toilet
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Hot spring bath
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Fitness classes
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Hair Salon Services
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Mobile app for room service
Review Highlights
Categories
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Property Description
Luxurious Spa Facilities
Indulge in relaxation with our indoor and outdoor pools, sauna, and fitness room.
Delicious Dining Options
Experience Turkish and international cuisines at Sedef Restaurant, or enjoy a drink at Lobby Bar or Pub-Lig Bar.
Convenient Location
Located near CNR Expo and Starcity Outlet Centre, with easy access to Sultanahmet district and Taksim Square.
Book your stay at Istanbul Gonen Hotel for a perfect blend of comfort and convenience.
A free bottled water is provided everyday in rooms.
Please note that pets must be kept on a lead while in public areas of the property.
Please note that pets are not permitted in some public areas of the property.
Pets must not be left unattended in the room.
Pets up to a maximum of 8 kg are accepted, with a limit of 1 pet per room.
Please note that the property can only accommodate pets with a maximum weight of 8 kg or less.
Please note that a maximum of 1 pet is allowed per room.
When travelling with pets, please note that an extra charge of EUR 30 per pet, per stay applies.
In case of any additional guests or pets, please notify the property prior to arrival.
Please contact the property in advance of your stay to check the availability of pet-friendly rooms.
Please note that pets will incur an additional charge of EUR 30 per stay, per pet.
Please note that pets are not permitted in public areas, except for the lobby.
Please note that pets must be kept on a lead while in public areas of the property.
All pets staying at this property must have up-to-date vaccinations.
Please note that any damage to the property must be reported promptly. If the guest is found to be at fault for the damages, a charge will be applied to their chosen payment method.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, Jul 31, 2026 until Thu, Aug 6, 2026
A deposit may be required at the property.
Location
Guest Reviews
It's very good restaurant i have i great time and wnjoy the food Asiya and Aysenur very nice and making a good service
Thank you so much for everything's especially from front office persons like tayyib thanks
Amazing hotel staff were amazing as well especially aysenur.
حسن الاستقبال والتوديع
لاشي
شكرا لك الموظفين والعاملين بالفندق.
لاشي
شكرا لك الموظفين والعاملين بالفندق.
لاشي
Awful, horrible. We were placed here by Turkish airlines, the treatment was awful. Rude staff, bad food, bad smelling rooms, with no hot water and no shampoo/conditioner. Flies in the restaurant while they were serving us cold food.
Turkish Airlines sent us here after their plane was late to make the connection, on a bus, along with another 29 passengers from different flights.
Upon arrival, we were instructed what to do, not kindly received as guests, as one would expect.
After being hoarded to the reception, the receptionists called out our names one by one and gave us room keys. I can’t express how everyone was feeling, 29 passengers being treated like undesirable people bothering their paying guests.
After checking in, they told us the check out time (for my wife and I, they would push out by 2 am when the new flight is not until 6:45 am). Then sent us to a room for “the Turkish airline menu” 🤢: 1 glass of tap water, only 1 food option. Anything else was to paid separately and had to be done at their restaurant, not on that nasty room where THERE ARE FLIES! literally 🪰🪰🪰🪰🪰
This is just incapable, the worst hotel experience we’ve ever had.
I had a very pleasant stay at this hotel and would like to thank the entire team for their efforts.
The hotel is exceptionally clean, and the housekeeping staff deserve special recognition for keeping the rooms spotless every day. They were always friendly, respectful, and attentive to every detail.
I would also like to thank the pool staff, especially Dunr Tos, for his kindness, professionalism, and warm hospitality. His positive attitude made my stay even more enjoyable.
The only area that I believe could be improved is the breakfast service. I felt that the breakfast chef and the breakfast manager could benefit from additional customer service training to ensure a more welcoming and guest-friendly experience. I hope this feedback is taken as a suggestion for improvement, as it would make the overall experience even better.
Overall, this was a comfortable and relaxing stay. The hotel’s cleanliness and quality of service in most areas were excellent, and I would happily choose to stay here again on my next visit to Istanbul.
Çok güzel ilgilendiler. Personel son derece güler yüzlü ve yardımseverdi. Hizmet kalitesi çok iyiydi. Her şey düzenli ve memnuniyet vericiydi. Kesinlikle tavsiye ederim.
Had a layover in Turkey and I got a hotel book just for resting. Warm welcome by the receptionist. Food was good in the dining room.
Pick up to the airport was on time.
I really liked this hotel. The food was excellent, and the meals were often different, so the menu didn’t become repetitive. The grading person Asiya, always exceptionally friendly, welcoming, and always happy to help with any questions. The tables were always clean, and the staff were consistently neat, professional, and well-presented. I would definitely recommend this hotel and would be happy to stay here again.
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