Oaks Casuarina Santai Resort

Hotels
•
Oaks Hotels & Resorts
8.8 (1752 reviews)
9 Dianella Drive , Kingscliff , au

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious food
Cons:
Cleanliness issues
Room quality concerns
Lack of privacy

Categories

Cleanliness
7.94
Mentioned issues with cleanliness in room, including dirty floors and wear on walls.
Service
9.41
Staff were noted as exceptional and accommodating.
Location
9.45
Location is convenient for access to Kingscliff and local amenities.
Room Quality
7.9
Several complaints about room quality including lack of blockout curtains and needed repairs.
Amenities
8.93
Nice amenities including a heated pool and beautiful public areas.
Value for Money
8.39
Prices in line with quality, but some areas need refurbishment.
Food and Beverage
9.44
Food at Spice Den was highly praised, contributing positively to experience.
Overall Experience
8.91
Despite some issues, overall stay was enjoyable and relaxing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:08

Property Description

Contemporary Balinese Design
Experience a unique blend of contemporary and traditional Balinese design at Oaks Casuarina Santai Resort. The property offers a tranquil ambiance that combines modern luxury with exotic charm.

Relaxation and Dining Options
Indulge in ultimate relaxation at the leafy cabana by the outdoor pool and spa. Treat your taste buds at the on-site restaurant, The Spice Den, serving delectable dishes in a stylish setting.

Convenient Amenities and Nearby Attractions
Enjoy the convenience of 1 and 2-bedroom self-contained apartments with free WiFi and cable TV. Explore the nearby Cabarita Beach, Chinderah Golf Course, and Gold Coast Airport just a short drive away.

Experience luxury and serenity at Oaks Casuarina Santai Resort - book your stay now for an unforgettable getaway.

Important information:

Please note that there is a nonrefundable 1.5% charge when you pay with a credit card.

Please note that the credit card presented on check-in must be in the same name as the guest on the booking confirmation.

When booking more than 4 rooms, different policies and additional supplements may apply.

Please note that a daily housekeeping service is not included. Rooms will be serviced weekly.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 20 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 59 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.8
Based on 1752 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 7.9
Amenities: 8.93
Value for Money: 8.39
Food and Beverage: 9.44
Overall Experience: 8.91
E
Erina • couple • au
7
Wouldn’t stay again due to the frustration of finding your room. Better and clearer directions are required- even with t
Pros:

Beautiful pool and surrounds. Luxurious room.

Cons:

Trying to find the room is an absolute nightmare. It is like going through a maze of lifts, across the pool, up the stairs and feels like you are going around in circles. Incredibly frustrating experience when you have to phone reception twice for guidance for your allocated accommodation.

2026-07-04 • via Nuitee
L
Lauren • couple • au
10
Pros:

The staff were extremely polite, welcoming and explained everything very well. The resort is beautiful - well maintained gardens and facilities. The cleanliness was impeccable!

2026-07-03 • via Nuitee
G
Geoffrey • couple • au
9
2026-07-01 • via Nuitee
J
Justin • solo_traveller • au
10
Pros:

Facilities and staff were great. Close to bike paths and other amenities

Cons:

The design of the room and bathroom was weird and not practical

2026-06-29 • via Nuitee
R
Rebecca • couple • au
8
2026-06-29 • via Nuitee
M
Michael • solo_traveller • au
9
Comfortable and relaxing.
Pros:

The staff, room and location.

Cons:

There was nothing I disliked but if I have to find fault, the toilet did not have a soft close lid and I found the shower area had no water drainage outside the water edge.

2026-06-29 • via Nuitee
D
DanTan00726 • NONE • Warners Bay, Lake Macquarie, Greater Newcastle, New South Wales
10
Beautiful little Balinese Style Hideaway
Pros:

Loved this place - felt like we were in Bali - the setting was beautiful, rooms lovely, pool & spa area just lovely - the weather was a bit rainy but still warm, so loved that one of the pools was heated. The restaurant - Spice Den - is excellent! Close to amenities, including supermarket - a little cafe "Tucker" around the corner, just excellent!

2026-06-24 • via Tripadvisor
J
justines928 • NONE • Newcastle, Greater Newcastle, New South Wales
10
Winter Escape
Pros:

Loved our overnight stay at Oaks Casaurina Santai Resort! Could not fault a thing! Great location with beautiful, spacious, clean rooms. Amazing grounds and pools. Very friendly, helpful staff. Our only regret is not staying longer! We will definitely be back!

2026-06-18 • via Tripadvisor
T
traceyrh0des • NONE
10
Oaks Casuarina stay
Pros:

This hotel is beautiful, the rooms are spacious and gorgeous and very clean, the staff are so friendly and always willing to assist you, the restaurant is amazing with an amazing manager and the pool areas are just so relaxing and stunning and clean

2026-06-16 • via Tripadvisor
M
mglhall • NONE • Sydney, New South Wales
10
Santai Casuarina
Pros:

Anytime we travel north to see family we break up our trip with a little indulgence at the Santai. We love the layout of the complex, the rooms and the restaurant. It never disappoints.

2026-06-16 • via Tripadvisor
E
Emma • family_with_children • au
8
2026-06-13 • via Nuitee
J
jodie • solo_traveller • au
10
Pros:

Its was absolutely beautiful i will be coming back

Cons:

There was nothing bad to say about it at all

2026-06-13 • via Nuitee
J
JUDITH • couple • au
10
Comfortable and relaxing
Pros:

The check-in was seamless. The staff were very helpful. The room was spacious with lots of comfortable furniture. We ordered dinner from Spice Den and thoroughly enjoyed it.

2026-06-12 • via Nuitee
J
JOY • solo_traveller • au
10
Pros:

The resort in general and the fabulous Thai restaurant..

2026-06-12 • via Nuitee
F
Frank • solo_traveller • au
10
Pros:

Location was excellent. Staff were always very Impressive. Facilities were very Impressive.

Cons:

N/A

2026-06-11 • via Nuitee
M
Mark • solo_traveller • au
8
Pros:

The large studio apartment and the spa.

Cons:

Hard to find all the light controls.

2026-06-10 • via Nuitee
C
Christine • couple • au
1
Terrible would not recommend
Pros:

Not much , the property is extremely tired and needs a full renovation . The furniture was old and crappy , pillows terrible . One tea towel for a week , same towels for a week . Tv doesn’t work very well

Cons:

Everything very run down needs a massive renovation

2026-06-09 • via Nuitee
T
Terri • solo_traveller • au
8
Pros:

The studio room with courtyard was spacious and well laid out with large accessible bathroom. Comfortable bed and lounge chair.

Cons:

There was nothing i didn't like, but there was noise coming up from the restaurant below us but it didn't last for very long . Some water on arrival in the fridge would of been nice till I was able to get to the shop.

2026-06-09 • via Nuitee
D
Danielle • couple • au
8
Wonderful, we will be back in summer
Pros:

Absolutely stunning views from around the resort, clean rooms, clean guest facilities. The staff were amazing in reception on both check in and out. I would definitely love to come back in warmer weather

Cons:

My only issue is how the toilet is situated inside the shower, making it impossible to use the bathroom after a shower without your pants getting wet.

2026-06-09 • via Nuitee
M
Michelle • solo_traveller • au
10
Loved it will be back!
Pros:

Pool access room

2026-06-08 • via Nuitee