Ottawa Stay Downtown Suites

Filthy, poor repair, hot, not like photos, noisy from upstairs

During our stay as a family of 7, we experienced several serious issues that significantly impacted our comfort and ability to use the accommodation. The toilet was not functioning properly and repeatedly failed to flush, and the bathroom sink was also not draining correctly. In addition, the bathroom exhaust fan was extremely loud and disruptive.

We contacted the property service agent around 7:00 AM EST via Booking.com to report these urgent problems but did not receive a response until approximately 9:30 AM EST, despite multiple follow-ups. Given our 11:00 AM checkout time, this delay left very limited opportunity for any resolution.

Although we were later informed that maintenance would be dispatched, no one arrived before we checked out at around 10:30 AM EST. As a result, the issues remained unresolved and significantly affected our stay experience for our entire family.

The cleaning had not been done when we arrived (blooded tissue in trash , bed sheet on the floor, open cans on nightstands, hairs in beds ..) . When notified, the property did not do anything... Open toothpaste on the sink, some dirty fork randomly in the sink, etc, etc...

Picture on ad also widely misleading: don't expect a ray of sunlight. The bathtub is in atrocious condition,and so is the sofa bed.

At the same time, people upstairs were locked outside their rooms because the digital lock on their floor had no more batteries..

L’odeur de la maison était comme odeur de moisi au premier abord, on a du pulvériser un spray parfumé.

Et la télécommande de la TV qui était accessible ne fonctionnait absolument pas. On a trouvé une télécommande (la bonne) par hasard sur le dessus de l’estrade du bar le lendemain de notre nuit. Je n’ai pas trouvé cela très professionnel.

Aria condizionata esageratamente rumorosa

Certains équipements (frigo, bouilloire p.ex) ne fonctionnent pas parfaitement (p.ex le frigo n’est pas assez froid, même réglé au max).

Le falta que el salón se actualice un poco.

I can not say the apartment is clean and neat.
The floor is damaged. The big 3 beds room are far from the living room and living room only has portable AC, so that the 3 beds room are hot enough but only fan is also working but no rotation. Damaged wall of washroom. Not cool refrigerator. Overall, very minimum fitting of the advertisement. I am not saying they are lying but hard to agree with the quality. True it has 2 rooms and 4 beds total, 1 sofa bed, has TV, freezer, AC, Fan, wifi and etc. Every stuffs are their but not good..

The worst part? The stale and musty stench was awful. Kitchen appliances were filthy along with missing cupboards and a dirty sponge to clean up. Garage bathrooms are cleaner than this one. Towels are gross and pillows were pancaked.The sofa was stained and had rips and no back. The laminate floor was wrecked and peeling with a disgusting runner in the hall with stains and dirt. The whole experience was gross!

Utilities not that great; no dishwasher or washing machine; no elevator for luggage;

Le digicode a été changé la veille de notre arrivée et personne ne nous a répondu au téléphone indiqué pendant une heure!!! (Je n'avais pas accès à mes courriels).
On paye des frais pour le ménage qui semble sommaire.

Unfortunately, our experience was concerning. Three out of the four guests in our group developed itchy skin and red bite-like spots after staying at the property, leading us to suspect a possible bed bug issue. We also noticed a strong chemical smell in the hallway that seemed consistent with pest treatment products, which raised further concerns.