St Giles Mid Valley Kuala Lumpur

Hotels
8.2 (1237 reviews)
Mid Valley City, Lingakaran Syed Putra , Kuala Lumpur , MY
+60 3-2268 1188

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Amazing staff
Cons:
Limited dining options
Some cleanliness concerns

Categories

Cleanliness
7.99
Cleanliness is consistently praised, though some reviewers noted minor issues.
Service
8.46
Staff has been described as amazing and helpful.
Location
9
Unbeatable location next to shopping malls, highly praised in multiple reviews.
Room Quality
8.45
Rooms are spacious and comfortable, though some reviewers had minor complaints about amenities.
Amenities
7.98
Well-equipped kitchen and good fitness facilities, though some lacking in dining options.
Value for Money
7.74
Some guests found it disappointing compared to expectations for the price.
Food and Beverage
7.49
Limited food options available and snacks not as varied as expected.
Overall Experience
8.46
Overall pleasant stays with a few minor issues, generally a positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:39

Property Description

Premier Location
Experience luxury accommodation atop Gardens Mall in Mid Valley.

Modern Amenities
Enjoy free WiFi, spacious rooms with city views, and an infinity pool.

Fine Dining Experience
Indulge in delicious buffet breakfast, fine dining at Sage, and cocktails at the lobby lounge.

To make your reservation now and experience a blend of luxury and convenience, book The Gardens – A St Giles Signature Hotel & Residences today.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that the name on the credit card used for the booking should correspond to the guest staying at the property. A third party payment are not accepted.
Please note that guests have to pay a deposit for incidental charges via cash or credit card pre-authorization upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.2
Based on 1237 reviews
Cleanliness: 7.99
Service: 8.46
Location: 9
Room Quality: 8.45
Amenities: 7.98
Value for Money: 7.74
Food and Beverage: 7.49
Overall Experience: 8.46
N
Noor Lindah • solo_traveller • sg
10
Thank you to Mr. Badrie for his great service! Thumbs Up to his service!
Pros:

I like the vibes, services, view of the room, the wide spacious & clean room. The best part, they carter to my request. The swimming pool is very very the clean & i really enjoyed swimming with my kid. And yes, i got the late check-out with free! will return back. next time!

Cons:

The breakfast area is so dark. Maybe they should put more lights to make it brighter and we can enjoy the delicious dishes they serve.

2026-09-11 • via Nuitee
N
NG SOON POH • solo_traveller • my
10
2026-09-09 • via Nuitee
L
leon gaw • solo_traveller • sg
10
2026-09-07 • via Nuitee
C
Chan Wai • couple • my
10
2026-09-07 • via Nuitee
A
Amir Iqbal • couple • my
10
2026-09-04 • via Nuitee
T
TONY • family_with_children • vn
7
2026-09-03 • via Nuitee
M
MEI LIN • solo_traveller • my
10
I EXPECT THE BEST OF THE BEST & IT IS DELIVERED
Pros:

A lady with shoulder length hair placed me near the lift, she even offered to assist while I waited for Enc Badre. On the last day she understood my impatience by informing her colleague to help me out first

Encik Syahir was helpful bec I'm wheel chair bound the first day. He understood my need for pillow yet it was overlooked by house keeping

Encik Badre was very attentive and knows how to handle the disposition of a patient in pain. He understood why I chose St Giles Mid Valley for my recuperation. He understood my need to be able to use bathroom. He has the Tact and Empathy

It is the quality that I chose
Quality of the pillow bedsheets, mattress, towels, rugs

Encik Hafizi of the House Keeping Level 21 knows what I wanted and ensure my room is Tip Top and cleaned in time after my communications or He was collateral damage to my major blow up!
This young man has future after heavy shelling still have guts to check on me if everything is up to my expectations.

The little mini thing such as:

1. placement of my phone charger wire placed under a box so I it is reachable to me and doesn't fall to the way side 5 star solving my problem of turning in pain to reach the wire on the 3rd Day

2. placement of my kimono reachable at sitting position instead of hanging it making it unreachable 5 star on the 2nd Day

3. even using hotel pillowcase to cover my own contour pillowcase 5 star on the 4th Day 👏👏👏👏 this is Priceless even I missed this! The smooth texture of the thread count made my day

4. Plastic chair for me to sit bathing

Cons:

What I didn't like were there seems to be a misalignment between reception and house keeping, that led me to direct confrontation the House Keeping staff directly. On the second/3rd day 9-10am morning, you can check the CCTV after I've lost it

After twice of delay, I insist on seeing The House Keeping Manager which Enc Hafizi defuse my blow up outside my floor

He listened and understood me therfore I extended my stay and will continue to chose St Giles Mid Valley as one of my favourite hotel stay

2026-09-03 • via Nuitee
M
MEI LIN • solo_traveller • my
10
2026-09-03 • via Nuitee
E
ELAINE WAN • couple • my
10
2026-09-01 • via Nuitee
M
Molluedee • solo_traveller • th
8
2026-08-31 • via Nuitee
Z
zainab • couple • bn
10
Great stay n staff are all friendly.
Pros:

Good location and great breakfast.Staff was helpful,polite n friendly

Cons:

Could add towel hanger or hook in bathroom.overall all are great n love the new renovated rooms..

2026-08-28 • via Nuitee
I
Izzat Nazmie • couple • my
9
Pros:

Strategic location at Mid Valley, great staff & big room

2026-08-26 • via Nuitee
R
Raj • solo_traveller • my
10
Pros:

Everything

2026-08-26 • via Nuitee
K
Kok Hua • couple • my
10
2026-08-23 • via Nuitee
A
Aydana • solo_traveller • ae
10
2026-08-22 • via Nuitee
S
Seow • family_with_children • my
4
The old Garden hotel was much better.
Pros:

newly renovated. Good location.

Cons:

1. Too many foreign staffs. they talked in Myanmese among themself during our check-in. Very much like kopitiam.
2. Call to House keeping/customer service/front desk went unanswered. When managed to contact, the response was very slow.
3. Breakfast was a horror. Double side fried egg became Omelette. The previous lovely Indian food has become not edible. Even the nasi lemak was not properly cooked and my wife have to inform the chef there to remove it. Sad.

2026-08-20 • via Nuitee
W
Wee Yong • couple • my
9
Good place
Pros:

The room was super comfy and its really convenient as one of the biggest mall in kl is just downstairs

Cons:

The parking facility is not really that good

2026-08-19 • via Nuitee
A
Azim Hulaimi • solo_traveller • my
9
Strategic, lovely room, convenient hotel I've ever stayed in!
Pros:

The location was very strategic because it's attached to Gardens Mall which is very convenient. You can go and find food easily, do some shopping spree, whatever you like. The room was awesome. I love the interior design, the bed was nice, the bathroom where it's like a partition space that you can cover and close for privacy or open it wide for space. Similar to Holiday inn design, but much better and solid. The fact it has space for a bathtub, is quite impressive. Love the soap that they provided. Very nice scent.

But the one thing I'm quite surprised and quite happy about is that they also provided a sejadah prayer mat for Muslim guests, which is very rare but thoughtful for hotels like this. And for that, I give high good ratings 👍✨

Facilities like the gym were awesome and super spacious. The swimming pool was nice too. The breakfast spread was splendid and adequate. They have intercontinental breakfast, oriental like dim sum, Indian food, Malaysian food, fruits, yogurts, juices. All are complete and tasty 👍

Cons:

If I have a small complaint, is that our room air-conditioning was not that cold. Even though we tried to reduce the temperature, it was still stuck at 22 degrees but I noticed it did go down automatically in the middle of the night but it was still quite a warm feeling. Maybe it was just our room that the aircond was faulty but it wasn't that bad. We can still survive haha. Maybe next time if we come visit again, hopefully we'll get a better air-conditioning room. But because of all the amenities, the room space, the nice bathroom and nice bed, the majority was plus points. So, my wife and I really love this hotel and we hope to come back again soon.

2026-08-16 • via Nuitee
L
Lynette • extended_group • sg
10
2026-08-16 • via Nuitee
T
TKWee • solo_traveller • my
8
MyStay 08-2026 in newly renovated St.Giles.
Pros:

Doormen/Bellhop were very friendly & attentive.
Room was Big & Spacious.
Very nice & spacious bathroom/shower stall & nice modern bathtub.
Location has direct access to Gardens Mall.

Cons:

In room dinning food was not great.
(Salted Egg Kuey Teow had no salted egg in it !)
Flavour stated was different from what received. Had to pay on the spot (could not charge to room).
Bed was not very clean on day one (found unidentifiable black grains in the bed).
Found one fruit fly / insect in my cup/mug on day 2.

2026-08-15 • via Nuitee