Santa Fe by the Broadwater

Hotels
8.1 (155 reviews)
7-9 Roberts Street Labrador, QLD 4215 , Gold Coast , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
BBQ facilities
Safety deposit box
Hot tub/Jacuzzi
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Spacious and comfortable rooms
Cons:
Parking not suitable for tall vehicles
Cleanliness issues noted

Categories

Cleanliness
7.24
Could have been better cleaned; noted dust under beds and chairs.
Service
8.71
Owner was extremely accommodating and helpful; great communication.
Location
8.75
Perfect location for activities, very close to the water.
Room Quality
8.2
Lovely, spacious, comfortable room according to multiple reviews.
Amenities
7.73
Good size kitchen and laundry area, but parking can be tricky.
Value for Money
8.19
Pretty good value for money; great spacious accommodations.
Food and Beverage
7.74
Close to food options; no specific feedback given.
Overall Experience
8.21
Overall, a great relaxing stay with a wonderful experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:30

Property Description

Luxurious Amenities and Scenic Views

Step into a world of luxury at Santa Fe by the Broadwater, where a patio overlooking lush gardens and an inviting outdoor pool await you. Enjoy the convenience of barbecue facilities for delightful evenings under the stars.

Well-Appointed Rooms and Modern Comforts

Relax in rooms designed for your comfort, featuring air conditioning, fully equipped kitchens, and private balconies with pool views. Unwind in front of the satellite flat-screen TV or take a refreshing shower in the modern bathroom.

Convenient Location and Nearby Attractions

Located near popular beaches and shopping centers, Santa Fe by the Broadwater offers easy access to the best of Gold Coast. Explore the area by cycling or indulge in retail therapy at Australia Fair Shopping Centre.

Book now for an unforgettable stay at Santa Fe by the Broadwater.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    People 6 years old and over stay for AUD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 155 reviews
Cleanliness: 7.24
Service: 8.71
Location: 8.75
Room Quality: 8.2
Amenities: 7.73
Value for Money: 8.19
Food and Beverage: 7.74
Overall Experience: 8.21
A
Ashley • solo_traveller • au
1
Pros:

Good location for my needs.

Cons:

Very dirty room. Lifts and lift doors and control panel were disgusting. Broken toilet. Hole in the wall. No facilities (no washing, no toaster in the room).Abandoned car in the basement. Leaking sewerage and drains in the basement. No staff.

2026-05-18 • via Nuitee
A
Aussie • couple • au
1
Won’t ever stay here again. No customer service, never saw a staff member to help with our situation of having to cancel
Pros:

Nothing.

Cons:

My daughter fell on the staircase inside the apartment and ended up in hospital and left with a moon boot and crutches due to torn ligaments in her ankle. I contacted the property as we had to cancel the rest of our trip but never heard a word from them and I haven’t received a refund for unused time after requesting one. We had to climb over 40 stairs to get to the top floor, which was never mentioned when we booked. Never received a response from management and never saw a single person at the apartment office that could help us. The office was closed everytime I went there, day and night. I would not recommend this place.

2026-05-04 • via Nuitee
P
Peter • family_with_children • au
7
Excellent location and size. Sadly no lift and good have been cleaned better.
Pros:

The location and size.

Cons:

Stairs and no lift

2026-04-14 • via Nuitee
J
Jodie • solo_traveller • au
10
Family time
Pros:

The set out was good. Nice view. Clean and tidy and spacious.

Cons:

It really needs a lift :). The parking space is a bit tricky with a big car. The lid of the bin was not clean it had food stuck to it. Also im not that keen on putting kids in the front room near the door and the was only the key lock so the kids could get out. Need more safty unplaced for people travelling with little kids because when u get back to your room you want to relax a bit not keep worrying and that about the kids falling or getting out.

2026-04-14 • via Nuitee
M
Marissa • family_with_children • au
4
Wont be back
Cons:

I had the room next door yelling and swearing my kids got scared this was happening the whole time we were there

2026-04-09 • via Nuitee
M
Michael • family_with_children • au
10
Santa Fe was a very pleasant and enjoyable stay
Pros:

Right on the highway, but you couldn't hear the traffic. Close to the beach, shops and entertainment areas.
The bed was so comfy. The apartment was well set out and very tidy

Cons:

Could have had a floor towel / mat in the ensuite of the master bedroom. the wood floor was quite slippery when wet.

Otherwise no other issues

2026-03-03 • via Nuitee
E
Elms • family_with_children • au
7
2026-01-25 • via Nuitee
E
ELIZABETH • solo_traveller • au
10
COMFY & COSY STAY
Pros:

Walking distance to beach and shops. Big comfortable beds. Overall, a great relaxing stay.

Cons:

The coffee pods were too big for the machine..but I coped :)

2026-01-19 • via Nuitee
F
Fadi • family_with_children • au
10
2026-01-15 • via Nuitee
L
Luke • family_with_children • au
1
Pros:

Location

Cons:

Apartment was dirty. Dust everywhere. Linen needed a wash before we could use any of it.

2026-01-08 • via Nuitee
K
Kathreen • family_with_children • au
5
2025-12-22 • via Nuitee
V
Veronica • family_with_children • au
6
Pros:

The actual apartment was great. Lovely large room upstairs. Perfect for kids downstairs.

Cons:

Not suitable for parking tall vehicles or old people that can’t walk up many flights of stairs.

2025-12-08 • via Nuitee
A
Ashlee • family_with_children • au
8
Affordable, accommodating and spacious
Pros:

The location was perfect for us and the purpose of travel. There is a servo and coffee shop directly across the road and a short stroll to the water. Apartment 17 was lovely and spacious, air con was fantastic. Kitchen was a good size with cooking facilities if needed and laundry area was also great to be able to wash clothes. both levels had a balcony which was also a big plus, the top balcony doesn't have a roof so don't go to sit there when its raining like we did but it was great! Any issues we had ( 1 small issue with a cleaning oversight) was corrected immediately and the owner was extremely accommodating to our needs and rectifying this.

Cons:

The stairs were a lot however we were aware that there were no lifts on booking so we were prepared for them and packed accordingly.
No aircon in the bedrooms downstairs however the lounge room aircon did push cool air in there, there are ceiling fans but. The car spaces can be a little tricky to get into we have a larger car (Isuzu DMax) and it did take some skillful maneuvering to get into our allocated parking space, not an issue but definitely something to be mindful of - again though we were offered an alternative space for 1 of the nights when an alternative was available.

2025-11-18 • via Nuitee
C
Carlee • extended_group • au
9
Pros:

Tamara was amazing with any questions I had.

2025-11-17 • via Nuitee
S
Sandra • family_with_children • au
9
Recommended.
Pros:

Location, Tamara was fabulously helpful. Was comfortable .

Cons:

Stairs, but only because over 60 lol.

2025-11-09 • via Nuitee
A
Amanda • extended_group • au
8
The resort is quite dated but this unit was really nice inside.
Pros:

Inside the unit was lovely and the communication and flexibility for self check was great.

Cons:

The external facilities of the resort are quite tired and access to this unit would be tricky if you struggle with stairs, but the actual unit was lovely and had everything we needed.

2025-10-28 • via Nuitee
J
Jenna-Lee • family_with_children • au
10
2025-10-19 • via Nuitee
C
Caitlin • extended_group • au
10
beautiful cozy villa <3
Pros:

wonderful location! the villas are close to the water as well as servos, food and coffee all only a couple of minutes walk away. really good for people who are not familiar with the area! the villas themselves were beautiful and perfect for our group size. we didn't end up using the pool or spa but were happy it was available. lovely outdoor areas too. and it was really good to have a dedicated parking space that we didn't have to try book or pay $20 a day for. i had a bit of an idiot moment trying to get the keys so called and the lady i spoke with was really friendly and helpful.

Cons:

i don't have anything to add here - not one complaint from me

2025-10-13 • via Nuitee
B
Brendan • family_with_children • au
9
Lovely, highly recommended
Pros:

Spacious, clean and comfortable

Cons:

Most properties of this sort are located near a busy road so you get traffic at so sorts of hours late at night or early in the morn

2025-10-11 • via Nuitee
A
Amanda • family_with_children • au
8
2025-10-10 • via Nuitee