Vacancéole - Le Domaine de la Vallée d'Ax

Hotels
8.2 (2073 reviews)
RN20 (Sortie d'Ax) , Ax-les-Thermes , fr

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
Heating
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful views
Cons:
Dirty rooms
High deposit retention

Categories

Cleanliness
6.03
The room was dirty upon arrival and lacked basic cleanliness.
Service
10
The staff was very friendly and accommodating.
Location
9
Well placed but a bit remote from the city center.
Room Quality
8.54
Room had a beautiful view but issues with bedding comfort.
Amenities
7.99
Limited amenities like no wifi in rooms and basic kitchenware.
Value for Money
7.02
High deposit policies detracted from perceived value.
Food and Beverage
7.48
Breakfast lacked protein options.
Overall Experience
9.53
Overall nice stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 23:07

Property Description

Modern Studios and Apartments
Experience a cozy stay in our modern studios and apartments featuring chalet-style décor and stunning mountain views from the balconies. Each accommodation is equipped with a flat-screen TV, DVD player, and a kitchenette with essential appliances for your convenience.

Convenient Amenities
Enjoy free on-site parking and WiFi throughout your stay. Start your day with a delicious continental breakfast served in the breakfast room. Take a refreshing dip in the seasonal outdoor pool while soaking in the picturesque mountain scenery.

Ideal Location
Situated just 10 minutes away from the ski slopes and with a free shuttle service during school holidays, our residence is the perfect choice for winter sports enthusiasts. Easily accessible via the N20 motorway, and with restaurants and shops nearby, everything you need is within reach.

Book your stay at Résidence Domaine de la Vallée d'Ax now for a memorable getaway!

Important information:

Please note:
For late arrivals (outside reception opening hours), please notify the residence's reception; contact details can be found on your booking confirmation. You may also include this information in the "Special Requests" section in addition to calling.
For stays of 1 to 3 nights, bed linen and towels are included. End-of-stay cleaning is included, except for the kitchen area and dishes.
For stays of 4 nights or more, bed linen, towels, and end-of-stay cleaning are not included but can be added as an option after booking via the Vacancéole Customer Area.
Pets are accepted (max. 1 per unit) for an additional fee (€12/day and €65/week). This option can be added after booking via the Vacancéole Customer Area.
For group bookings (5 units or more), specific group conditions apply: prepayment of the full amount at the time of booking and free cancellation up to 42 days prior to arrival. Please contact us.
A photo ID and a credit card may be requested upon check-in.
A credit card pre-authorization is required upon arrival as a security deposit; this hold is released after the stay, provided the accommodation is returned in good condition (following a satisfactory inspection).
Pre-authorization amount based on length of stay: 1 night: €50 / 2–3 nights: €100 / 4 nights or more: €300.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Swimming pool: Closed from Sat, Sep 19, 2026 until Sat, Jun 19, 2027
Swimming pool: Closed from Sat, Sep 18, 2027 until Sat, Jun 17, 2028
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.2
Based on 2073 reviews
Cleanliness: 6.03
Service: 10
Location: 9
Room Quality: 8.54
Amenities: 7.99
Value for Money: 7.02
Food and Beverage: 7.48
Overall Experience: 9.53
L
Lara couple pt
4
Péssimo
Pros:

A localização é muito boa, tem bastante estacionamento. O apartamento em si é agradável… tirando os pontos negativos 😂

Cons:

A relação qualidade preço é péssima!
A cama não está feita e recebemos uma mensagem cheia de indicações de como deixar o apartamento, desde levar os lençóis ao carro e limpá-lo. O kit de boas vindas são produtos de limpeza 🤡. (Deixo fotografia da mensagem do alojamento).
O apartamento estava sujo, com o chão por varrer, cabelos e a parece da cama super encardida.
A funcionária foi extremamente antipatia. Liguei-lhe a pedir ajuda porque o check-in online estava todo em francês e não estava a conseguir entender e a resposta dela foi “usa o tradutor” - quando a minha questão era sobre um suposto código que tínhamos de criar para conseguir entrar.

À parte disso, pagamos 300€ de caução (mesmo que seja só para uma noite)
Achei super caro tendo em conta tudo o que temos de cumprir

2026-07-25 via Nuitee
E
Esprit Montagne solo_traveller fr
7
Bien mais...
Pros:

Le personnel a été très sympathique.
Emplacement au top.

Cons:

Trop bruyant au niveau du voisinage direct et indirect.
Propreté très moyenne.

2026-07-25 via Nuitee
V
valentina couple es
10
Great!
Pros:

Very Nice location and nice view from our terrace. It was great to have a swimming pool

2026-07-25 via Nuitee
C
caroline couple fr
7
2026-07-25 via Nuitee
J
JFD82 solo_traveller fr
9
2026-07-25 via Nuitee
G
gaspa76 solo_traveller lu
9
2026-07-24 via Nuitee
A
Andreas solo_traveller ch
6
2026-07-24 via Nuitee
E
Edwin couple es
7
Los hay mejores
Pros:

ubicaión

Cons:

Las camas te las tienes que hacer tú, no pasan a limpiar.

2026-07-24 via Nuitee
B
bru extended_group es
6
2026-07-21 via Nuitee
C
Carmen couple fr
5
Passable
Pros:

Il n’y avait rien de vraiment agréable.

Cons:

Les chambres sans air conditionné n’ont meme pas de ventilateurs. Du coup nous avons changé de churn payant une différence de prix, mais l’air conditionné faisait du bruit. Nous n’avons pas pu profiter de la piscine. Elle était hors service toute une matinée ! L’entretien pourrait se faire aux heures pendant lesquelles elle était fermée !

2026-07-20 via Nuitee
A
Antonio solo_traveller es
7
2026-07-20 via Nuitee
P
Paul couple gb
6
It was fine, not outstanding
Pros:

It was overall a good stay, staff are helpful enough, pool is great

Cons:

Deposit does not seem to have been returned yet €100, the man on the desk said he would do it later that day and I cannot find it on my statements.
Bedsheets were not automatically provided, they were included with the booking but we had to go to reception to get them and fit them ourselves

2026-07-20 via Nuitee
M
Marta solo_traveller es
8
Vacaciones de verano
Pros:

El apartamento està bastante bien! Tiene todo lo necessario para pasar unos dias. Pudimos dormir bien, el colchon está bien.
La piscina fue un puntazo porque esos dias hacia bastante calor durante el dia.
Està a 15 minutos andando del centro de ax-les thermes pero nosotros íbamos con el coche, ya que se podia aparcar bien en el centro.

2026-07-20 via Nuitee
S
Sébastien couple fr
9
Quelques jours de tranquilité dans un superbe cadre, nous reviendrons.
Pros:

Très bien situé et prestations au top : climatisation, piscine.

Cons:

R.A.S.

2026-07-20 via Nuitee
T
Teresa solo_traveller es
8
2026-07-19 via Nuitee
L
Laurence solo_traveller fr
7
Pros:

Le site, l'appartement, le personnel

Cons:

Pas assez de siège, chaise longue parasols au bord de la piscine

2026-07-19 via Nuitee
D
Daniel couple es
9
2026-07-19 via Nuitee
P
Patrick solo_traveller fr
8
Pros:

Le calme

Cons:

Les fumeurs sur le balcon ! Insupportable
Fumer y compris sur les balcons devrait être interdit !

2026-07-18 via Nuitee
M
Miguel Angel couple es
5
Pros:

La ubicación

Cons:

El terrible ruido de la depuradora de la piscina, dia y noche. Ruido muy elevado. Los apartamentos no tienen ningún tipo de aireación en este verano tan torrido. Nada de aire acondicionado ni posibilidad de ningún ventilador. La unica opción dada por recepción es que abrieramos las ventanas.. a 37 grados..

2026-07-17 via Nuitee
D
Daniel solo_traveller fr
7
Pros:

Studio spacieux

Cons:

En période de canicule nous aurions apprécié un ventilateur a défaut d'un climatiseur. Manque de luminosité dans la salle de bain..

2026-07-17 via Nuitee