Marble Arch Mews Apart'hotel

Hotels
7.2 (112 reviews)
21 Great Cumberland Place London , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Express check-in/check-out
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Great location
Kind staff
Good value for money
Cons:
Cleanliness issues
Unpleasant smells
Comfort problems

Categories

Cleanliness
5.02
Reported bad smells and cleanliness issues in reviews.
Service
8.02
Staff described as kind and helpful despite issues.
Location
8.52
Location described as perfect and convenient.
Room Quality
6.53
Some positives, but issues with comfort and amenities reported.
Amenities
7.03
Amenities adequate but reviews indicate need for improvement.
Value for Money
8.02
Great value for location, despite some issues.
Food and Beverage
7.23
Not specifically mentioned, assumed standard for the location.
Overall Experience
7.23
Mixed feelings overall, some satisfaction but notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 10:43

Property Description

Luxurious Accommodation in Central London

Prime Location: Marble Arch Mews Apart'hotel is conveniently located just 1.9 km from the heart of London, offering easy access to popular attractions.

Modern Amenities: Enjoy the convenience of free WiFi, a well-equipped kitchen, air conditioning, and flat-screen TVs in every unit. The private entrance and heating facilities ensure a comfortable stay.

Nearby Attractions: Explore top sights like Madame Tussauds and Oxford Street, all within close proximity to the aparthotel.

Experience the best of London at Marble Arch Mews Apart'hotel. Book your stay now for an unforgettable trip to the city.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for £25 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 112 reviews
Cleanliness: 5.02
Service: 8.02
Location: 8.52
Room Quality: 6.53
Amenities: 7.03
Value for Money: 8.02
Food and Beverage: 7.23
Overall Experience: 7.23
R
Robin • couple • al
1
2026-05-31 • via Nuitee
M
Marilyn • solo_traveller • gb
8
Pros:

Location. Room . Staff.

Cons:

Kitchen faculties but no cutlery!

2026-05-24 • via Nuitee
K
Karen • couple • se
7
Pros:

Very good communication with the host. The location was perfect and the bed is comfortable.

2026-05-11 • via Nuitee
L
Lili • couple • il
8
2026-04-27 • via Nuitee
J
JAVIER ADOLFO • solo_traveller • es
10
Pros:

The highlight of our stay was definitely the room, which was spacious, comfortable, and very well maintained. We also really appreciated the excellent service provided by the staff, especially the man who attended us — he was friendly and attentive. Overall, a very pleasant experience.

2026-04-27 • via Nuitee
R
Rahman • solo_traveller • gb
3
2026-04-22 • via Nuitee
R
Rowland • solo_traveller • gb
7
Pros:

Room was clean and spacious high ceiling bed was a bit soft but comfortable.

Cons:

The entrance and hallway is a bit run down and wallpaper peeling off. Could do with a touch up. Address not true to location. It’s on 17 Great Cumberland Mews. I don’t understand how the property host can get away listing it as a different address. So it was confusing to meet with the property to get keys. No self check in and had to make appointment to collect keys which was also a bit of a trouble. Lady that helped with check in was very kind and helpful so that was very helpful during my stay.

2026-03-19 • via Nuitee
D
Donna • family_with_children • nl
7
Pros:

De locatie is fantastisch, midden in het centrum. Je zit in een steegje, waardoor het ook in de nacht heel stil is. Twee straten van het metro station ( central line).
Kamer is ruim, personeel was heel makkelijk bereikbaar bij vragen via whatsapp.

Cons:

Bed was doorgezakt. De afwerking van de kamer was niet zo goed. De douchekop kwam minder water uit door de grote hoeveelheid kalk.
Het was qua schoonheid prima, naar niet heel schoon.

2026-03-16 • via Nuitee
R
Reginald • couple • es
7
Unbelievable great value for the prestigious location. Close to all the shops
Pros:

I liked the location as it was very peaceful and clean, it was nicely hidden but gave me a tasteful residential feeling in the midst of the city, at first I thought it was another hotel but was pleasantly surprised that it a very quiet nice place to rest! The room is spacious with multiple options for lighting. The bathroom also very spacious and the shower was also above satisfactory would definitely come and use again

Cons:

Would’ve been nice to have a selection of teas and coffee however there is a local convenience store only 3 mins walk away, and for breakfast there is a Gail’s bakery nearby just min away from the property

2026-03-01 • via Nuitee
A
Ayoub • couple • fr
8
2026-01-24 • via Nuitee
C
Carolyn • couple • gb
3
2026-01-20 • via Nuitee
M
Mireille • family_with_children • mt
10
Pros:

The room was perfect, location good

Cons:

Every was good

2026-01-03 • via Nuitee
R
Rabi • couple • sa
10
Nothing special to say.. they are so kind and their property was so clean
Pros:

Quiet

Cons:

Taking the stairs to go to our room

2025-12-29 • via Nuitee
A
Alhuwaimel • family_with_children • sa
10
2025-12-22 • via Nuitee
M
Martin • family_with_children • gb
1
Pros:

Nothing

Cons:

Overwhelming smell of fish, I couldn't stay there and they won't give me a refund

2025-12-16 • via Nuitee
T
Toni • family_with_children • es
6
Estuvimos bien por la localización. La limpieza y la comodidad es mejorable.
Pros:

La ubicación del apartamento fue perfecta para nosotros.

Cons:

La comunicación antes del viaje fue muy complicada.
La cuna que nos proporcionaron no tenía colchón. Pusieron 3 cojines y una manta, para simular el colchón... Al pedir un colchón me dijeron que no tenían, que cuando compraron la cama iba sin colchón (obviamente, como con una cama siempre se compra el colchón aparte). Entonces pedí otras sábanas y me dijeron que tampoco tenían... Sabe mal porque nuestra hija no durmió precisamente bien.

2025-12-10 • via Nuitee
P
Pavel • couple • ru
8
2025-12-05 • via Nuitee
L
lyndsey • couple • gb
1
Bad back and stinks
Cons:

The place stank of raw sewage, the cleaner was obviously nose blind as he couldn’t smell a thing. We filled the kitchen sink with water and blocked the bathroom sink plug hole and the smell went. Obviously not an S trap in site.
Then after our evening out we came home to a tv that didn’t work.
The shower even at its hottest was tepid at best and the bed was soooo soft it put my back out.
If you are a lie on your back sleeper, you will be fine, any other positions book in a physio for the next day.

2025-11-30 • via Nuitee
N
Nayish • solo_traveller • sa
5
2025-11-26 • via Nuitee
G
Gabor • couple • hu
8
2025-11-22 • via Nuitee