The Reserve Tulum

Hotels
8.3 (139 reviews)
Calle 11 sur Calle 11 sur, entre calle 2 sur y 5 av. sur , Tulum , MX

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Facilities

Front desk (limited hours)
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Exercise/lap pool
Japanese garden
Swimming nearby
Bicycle-friendly property
Offsite parking discounted rates available
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Review Highlights

Pros:
Convenient location
Satisfactory room on ground floor
Cons:
Missing towels in upper room
Delayed access instructions
Lack of staff availability for questions

Categories

Cleanliness
7.44
Room quality was not up to par; missing towels in the upper room.
Service
8.91
Standard service quality; basic guidance provided upon request.
Location
8.45
Convenient location; accessible rooms.
Room Quality
8.4
Room on the ground floor was satisfactory, but issues in the upper room noted.
Amenities
8.43
Standard quality for this hotel tier.
Value for Money
8.39
Standard quality for this hotel tier.
Food and Beverage
8.44
Standard quality for this hotel tier.
Overall Experience
7.91
Overall a mixed experience due to some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:28

Property Description

Sustainable Luxury in Tulum

Green Oasis: The Reserve Tulum boasts a lush garden and refreshing pool views, offering a sustainable escape in Tulum. Enjoy the tranquility of nature while being just 6.3 km from the Tulum Archeological Site.

Modern Comforts: Each unit is thoughtfully equipped with air conditioning, streaming services on a flat-screen TV, and a fully stocked kitchen. Relax in the bath, brew a coffee, or catch up on work at the desk - everything you need for a comfortable stay.

Convenience at Your Fingertips: With a 24-hour front desk, full-day security, free WiFi, and complimentary parking, we ensure a seamless experience for our guests. Plus, don't forget to unwind at our on-site bar or explore the area with our convenient bicycle rental service.

Experience sustainable luxury at The Reserve Tulum - book your stay now for an unforgettable retreat.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location