AYZ Juan de Mena - Auto check-in property

Hotels
7.1 (1358 reviews)
19 Calle Juan de Mena , Madrid , es

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Non-smoking throughout
Adult only
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Great location
Accessible to tourist spots
Cons:
Cleanliness issues
Lack of adequate amenities

Categories

Cleanliness
5.49
Multiple complaints about cleanliness, including dust and mold present in the room.
Service
8.46
Standard service quality expected from a hotel, although lack of personnel was mentioned.
Location
9.5
Positive feedback on the location being close to tourist attractions.
Room Quality
5.95
Many reviews highlighted issues like noise, uncomfortable beds, and poor ventilation.
Amenities
6.48
Lack of basic amenities like television and proper heating reported.
Value for Money
6.44
Expected a better value for the price paid, given the various issues experienced.
Food and Beverage
7.49
No specific feedback was provided; reflects typical mid-tier hotel offerings.
Overall Experience
6.96
Overall dissatisfaction due to various unresolved issues during the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:53

Property Description

Convenient Location
Located in the heart of Madrid, AYZ Juan de Mena offers easy access to iconic landmarks like Puerta de Alcalá and Museo del Prado. Explore the city with ease from our centrally located property.

Comfortable Accommodation
Our guest house provides cozy rooms equipped with essential amenities such as a desk, heater, and fan. Relax and unwind in a comfortable setting during your stay in Madrid.

City Views
Select rooms at our property boast a charming patio with breathtaking city views. Enjoy a refreshing drink while taking in the vibrant atmosphere of Madrid right from your room.

Experience the best of Madrid at AYZ Juan de Mena - Auto check-in property. Book your stay now for a memorable getaway.

Important information:

For the stay in the property, a credit card will be required from the check-in, and it will be returned to the check-out of the reservation. This as a guarantee that guests do not damage anything on the property or any element of the property. If the guest damages the property or any element of the property, the cost will be charged to their credit card. This property does not allow parties or wedding groups. Guests may experience some noise disturbances from 22:00 to 10:00. Any damage or loss to the property caused by guests will incur a charge of €200 which will be shared and agreed upon during check-in. Damages will be charged to the debit/credit card provided at the time of booking/check-in/check-out.

For the stay in the property, a credit card will be required from the check-in, and it will be returned to the check-out of the reservation. This as a guarantee that guests do not damage something on the property or any element of the property. If the guest damages the property or any element of the property, the cost will be charged to your credit card. This property does not accommodate parties or wedding groups. Guests may experience some noise disturbances from 22:00 to 10:00. Any damage or loss to the property caused by guests, will incur €200 charge that will be shared and agreed upon during check-in. Damages will be charged to the debit/credit card provided at the time of booking/check-in/check-out.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.1
Based on 1358 reviews
Cleanliness: 5.49
Service: 8.46
Location: 9.5
Room Quality: 5.95
Amenities: 6.48
Value for Money: 6.44
Food and Beverage: 7.49
Overall Experience: 6.96
L
Lorenzo • extended_group • pa
10
2026-07-25 • via Nuitee
G
Guibel • solo_traveller • cl
10
2026-07-23 • via Nuitee
L
Lucía • couple • ie
8
2026-07-23 • via Nuitee
H
Hasan Efe • solo_traveller • tr
7
Cons:

Kirli

2026-07-22 • via Nuitee
R
RAQUELRGC • couple • es
7
2026-07-19 • via Nuitee
M
Maria del pilar • couple • es
10
Satisfactoria y no te molestan
Pros:

Buena ubicación y todo muy limpio

Cons:

Las almohadas de la cama

2026-07-19 • via Nuitee
R
Reduan • couple • es
10
2026-07-17 • via Nuitee
M
Martin Adraos • solo_traveller • es
7
2026-07-15 • via Nuitee
M
Margalida • couple • es
9
2026-07-13 • via Nuitee
A
Alicia • extended_group • es
7
Cómoda
Pros:

La ubicación

Cons:

Poca ventilación ya que no tiene balcón

2026-07-11 • via Nuitee
P
paola • couple • cl
7
Hermoso
Pros:

La ubicacion

Cons:

El ruido externo, se escuchaba muy fuerte a altas horas de la noche

2026-07-10 • via Nuitee
J
Juan • extended_group • ve
7
Cons:

No me gustó que decía que tenía aire acondicionado y cuando llegue a la habitación era un ventilador. Y no había a nadie a quien reclamarle

2026-07-07 • via Nuitee
M
Menendez • solo_traveller • es
9
2026-07-07 • via Nuitee
L
Leire • solo_traveller • es
9
Buena ubicación. Calidad precio buena
Pros:

La ubicación y la limpieza. El check in fue sencillo.

Cons:

El acuerdo que hay que firmar antes, si manchas las sabanas te penalizan, si manchas las toallas te penalizan y así un montón de cosas. Vas con la sensación de que no puedes tocar nada por si lo manchas. Demasiado estresante. Entiendo que controlen las instalaciones porque no hay personal físico pero bueno.

2026-07-06 • via Nuitee
J
Jeny Carolay • couple • es
5
No volvería
Pros:

La ubicación.

Cons:

Una sola cama, si previamente en preferencia, se habían puesto dos camas.

2026-07-02 • via Nuitee
G
Graciela • solo_traveller • es
3
2026-06-30 • via Nuitee
N
Noelia • couple • se
6
Prisvärt boende med bra läge nära centrum. Trots delad toalett fungerade vistelsen smidigt och jag är nöjd.
Pros:

Nära centrum och lätt att ta sig runt.

Cons:

Rummet hade ingen egen toalett, men det fungerade smidigt och jag upplevde aldrig någon kö till toaletten.

2026-06-30 • via Nuitee
V
Vanessa • couple • es
5
Mejorable
Pros:

La ubicación

Cons:

La manera de acceso a las habitaciones
La cama para mi era muy dura
La habitación estaba en mal estado con paredes agrietadas, había pelo en la ropa de la cama,luego no hay nadie en recepción para atender tu llegada y es tod mediante mensajes

2026-06-29 • via Nuitee
F
FERNEY • solo_traveller • es
9
Pros:

Excelente ubicación, y buena relación calidad precio.

Cons:

Todo bien en general.

2026-06-25 • via Nuitee
D
Daniel • solo_traveller • gb
8
2026-06-19 • via Nuitee