Pullman Santiago Vitacura

Hotels
Pullman Hotels and Resorts
8.9 (2389 reviews)
Vitacura 3201 , Santiago , cl

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Limited dining options

Categories

Cleanliness
8.4
Several comments indicate the pool area and cleanliness issues.
Service
9.76
Consistently praised for friendly staff and good attention.
Location
9.6
Location is frequently highlighted as very good.
Room Quality
8.75
Rooms described as comfortable, but some issues with size and amenities.
Amenities
8.08
Some amenities like the pool and restaurant options received mixed feedback.
Value for Money
9.04
General sentiment around value is decent but could improve.
Food and Beverage
8.09
Limited menu options and concerns about quality detracted from positive dining experiences.
Overall Experience
9.47
General satisfaction with the stay, despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:53

Property Description

Luxurious Amenities

Hotel Pullman Santiago Vitacura offers a range of luxurious amenities including an outdoor pool, fitness centre, and a restaurant serving Mediterranean cuisine. Guests can enjoy a buffet-style breakfast daily and unwind by the pools or stay active in the gym.

Comfortable Rooms

The rooms at Hotel Pullman Santiago Vitacura are designed for comfort, featuring carpeted flooring, heating, and private bathrooms with toiletries. Each room is equipped with free Wi-Fi and a flat-screen TV, ensuring a relaxing stay for all guests.

Convenient Location

Conveniently located near Tobalaba Metro Station and various attractions such as Parque Arauco Shopping Mall and Los Leones Golf Club, Hotel Pullman Santiago Vitacura provides easy access to both leisure and business destinations. Book your stay now and experience the best of Santiago.

Important information:

Foreign business travelers, who require a printed invoice, will also be charged the additional 19% regardless of the length of their stay in Chili.

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). This additional fee (IVA) is not included in the hotel rates and must be paid separately.Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for US$60 per person per night when using an existing bed.
    People no matter the age stay for US$60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2389 reviews
Cleanliness: 8.4
Service: 9.76
Location: 9.6
Room Quality: 8.75
Amenities: 8.08
Value for Money: 9.04
Food and Beverage: 8.09
Overall Experience: 9.47
D
Diego family_with_children pe
10
2026-07-25 via Nuitee
P
PRISCILA family_with_children br
9
2026-07-25 via Nuitee
S
Sebastian solo_traveller cl
10
Pros:

Un clásico para nuestras estadías en stgo nos encanta gente muy dispuesta y cordial su restaurante genial del buen sabor

2026-07-25 via Nuitee
L
Leandro family_with_children ar
7
No lo volvería a elegir
Pros:

Habitación amplias y cómodas. Muy buena atención por parte del personal

Cons:

Había que hacer largas colas para desayunar, no me parece admisible para un hotel que aspira ser de categoría. No volvería por eso. En otra ocasión me alojé en el Pulmman el Bosque y fue MUY superior en todo.
El desayuno tampoco era gran cosa. Me decepcionó bastante

2026-07-24 via Nuitee
E
Eduardo family_with_children br
7
Não eh nunca 5 estrelas
Pros:

Localização e vista

Cons:

Banheiro e manutenção

2026-07-23 via Nuitee
M
Marchesani family_with_children cl
9
incómoda
Pros:

Calidad, variedad, presentación,

Cons:

En el front desk, al momento del check-in, me han solicitado un comprobante del uso de mis puntos que utilicé para pagar mi estadía en la aplicación. La forma en que fue solicitado me pareció dura e improcedente, ya que la persona no intentó buscarla en su sistema y alegó que era mi responsabilidad. Cuando la persona a cargo se dio cuenta del problema, lo resolvió de inmediato sin pedirme nada. Lamentablemente, en la mañana de mi salida se me intentó cobrar la diferencia abonada mediante la quema de puntos. Esto denota una falla importante entre el sistema del hotel y el de la aplicación. Se crea una situación incómoda porque te hace sentir como si fueras un mentiroso.

2026-07-23 via Nuitee
E
Eduardo solo_traveller es
10
Great place for a great value
Pros:

The service, rooms and organization

Cons:

If anything I would mention that you can't use the elevator from the parking to the rooms. But it's in no way an issue.

2026-07-23 via Nuitee
F
FERNANDO family_with_children br
5
Razoávelmente boa, a acomodação deixou um pouco a desejar. A pia estava com o cano obstruído parcial
Pros:

Localização

Cons:

Porta do banheiro não trava. A porta estava sem manutenção

2026-07-23 via Nuitee
R
Rene Donoso couple cl
9
Habitacion comoda y limpia
Pros:

La comodidad de la habitacion, la limpieza

Cons:

El desayuno para personas sin alergias alimentarias estaba muy bueno, desgraciadamente mi pareja es celiaca y si bien habia algunas cosas en la estacion para celiacos, habia tanta gente en el comedor que era imposible solicitar ya sea leche sin gluten y lactosa o pan para celiacos. Esto no fue agradable

2026-07-22 via Nuitee
R
Romina family_with_children cl
10
Estadía cómoda
Pros:

Desayuno, Comodidad, limpieza, Atención y Estacionamiento

Cons:

Me gustó todo. La comida del restaurant tuvo unos inconvenientes que deberían mejorar, pedí un menú de niños de pollo con papas fritas y se equivocaron, venía el pollo cubierto de una salsa rosada. Se lo llevaron, lo limpiaron y sirvieron el mismo. Mi hija no quiso comerlo. También enviaron su helado de chocolate derretido.

2026-07-22 via Nuitee
G
Gabriela family_with_children br
7
Pros:

Quarto bom, amplo, bairro tranquilo, vista linda

Cons:

Cafe da manha ruim, muita fila, pouca logistica para atender a alta ocupacao do hotel.
Custo beneficio ruim

2026-07-21 via Nuitee
B
Baiocchi Neto solo_traveller br
9
2026-07-20 via Nuitee
A
Alejandra family_with_children cl
10
2026-07-20 via Nuitee
C
Cristian couple cl
4
El precio versus la calidad fue decepcionante.
Pros:

La ubicación y la vista.

Cons:

El desayuno con multiples problemas tales como las maquinas de cafe vacías, pedir un omelette fuera en la terraza, una fila eterna para tomar mesa, la carte del restaurante muy poco novedosa y variada, el bar con el mismo problema Un muy desagradable y excesivo ruido en el lobby (con un futbol mesa y un rincón improvisado para niños ). Un TV antiguo. Mini Bar solo con bebidas.

2026-07-20 via Nuitee
C
Cristina Camila family_with_children br
9
Padrão Pullman em qualquer cidade.
Pros:

Estadia agradável, bem localizado se você estiver de carro alugado.

Cons:

Muita gente no café da manhã ocasionando fila.

2026-07-19 via Nuitee
I
iedda family_with_children br
9
Pros:

Café da manhã ótimo! Muito confortável para a família!
Camas confortáveis e tudo limpinho!

2026-07-18 via Nuitee
M
Maria paula couple co
9
Me encantó el hotel
Pros:

El hotel es muy lindo y habitaciones muy cómodas

Cons:

Caminando no hay tantas opciones de restaurantes y tiendas

2026-07-17 via Nuitee
L
Luís Eduardo solo_traveller br
9
Bom hotel é bem localizado
Pros:

Hotel com boas instalações é muito b
Localizado.

Cons:

Nada a reclamar

2026-07-16 via Nuitee
E
EDUARDO couple cl
10
2026-07-16 via Nuitee
L
Luis family_with_children cl
10
2026-07-15 via Nuitee