Comfort Suites Gatlinburg Downtown-Convention Center

Hotels
•
Comfort Suites
9 (1211 reviews)
321 Reagan Drive , Gatlinburg , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean rooms
Great, walkable location
Friendly and helpful staff
Good value/price
Modern, comfortable rooms
Free covered parking (when space fits vehicle)
Cons:
Parking spaces very small/tight for larger vehicles
Indoor pool too warm/poor ventilation
Breakfast issues: late, not warm, limited, and occasional trash overflow
Occasional indifferent or unhelpful front desk staff
No hot tub
Uncomfortable sofa bed for some guests
Excessive disposable waste at breakfast

Categories

Cleanliness
9.5
Repeatedly praised as very clean and well maintained across many reviews, though one report mentioned a dirty couch and occasional trash overflow at breakfast.
Service
9.2
Staff is frequently described as friendly, welcoming, and helpful; isolated reports of indifferent or lazy front desk behavior slightly lower this score.
Location
9.4
Consistently praised for being convenient and walkable to shops, restaurants, and the Gatlinburg strip; one note that it was a bit removed from some places.
Room Quality
9.1
Rooms described as modern, comfortable, and matching photos; occasional negatives include an uncomfortable sofa bed for some guests.
Amenities
7.8
Free covered parking and an indoor pool are available, but multiple complaints about very tight/narrow parking spaces, the pool being overly warm/poorly ventilated, and lack of a hot tub.
Value for Money
9.3
Frequently noted as good value with competitive pricing and high perceived quality for the price paid.
Food and Beverage
7.7
Breakfast is available and liked by some, but several reviews mention late starts, not-warm food, limited/poor selection, and cleanliness issues (overflowing trash).
Overall Experience
10
Overall very positive experiences reported with many guests recommending the hotel and indicating they'd return; remaining issues (parking, pool temperature, occasional staff lapses) did not outweigh general satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 06:45

Property Description

Convenient Location
Modern Amenities
Outdoor Activities

To experience the best of Gatlinburg, book your stay at Comfort Suites Gatlinburg Downtown-Convention Center now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1211 reviews
Cleanliness: 9.5
Service: 9.2
Location: 9.4
Room Quality: 9.1
Amenities: 7.8
Value for Money: 9.3
Food and Beverage: 7.7
Overall Experience: 10
E
Emily • solo_traveller • us
9
Pros:

Property was clean and quiet. The breakfast was good. Really appreciated the garage.

2026-09-16 • via Nuitee
M
Megan • family_with_children • us
9
Great
Pros:

Location, amenities

Cons:

Pool was freezing

2026-09-15 • via Nuitee
R
Robert • solo_traveller • us
10
Robert extravaganza
Pros:

Everything

Cons:

N/a

2026-09-15 • via Nuitee
B
Brenda • extended_group • us
10
2026-09-14 • via Nuitee
P
Prashant • family_with_children • us
9
2026-09-11 • via Nuitee
S
Sherry • extended_group • us
1
2026-09-11 • via Nuitee
J
Joan • couple • us
10
Well-run hotel with great staff and facilities!
Pros:

The Comfort Suites downtown is a newer hotel conveniently located in the center of town near the convention center. The staff is friendly and responsive, and the hotel is kept very clean. Every day during my stay, I saw cleaning staff not just mopping, but really cleaning the floors in the elevator lobbies. The beds are super comfortable, parking is plentiful and there is a small shop for snacks downstairs as well as a computer and printer. One day, the desk clerk helped me print out my National Park parking pass. I was impressed with the facility and the staff and will definitely stay here again.

2026-09-11 • via Nuitee
A
Aurora • family_with_children • us
10
2026-09-09 • via Nuitee
A
Akhmed • family_with_children • us
7
Next time booking.com please don’t promise Mountain View’s if you can’t find it
Pros:

Clean room new or remodeled hotel

Cons:

All good except that I booked Mountain View room but they didn’t give me that option and gave me another room with bad and awful view!

2026-09-08 • via Nuitee
L
Lyons • extended_group • us
7
2026-09-08 • via Nuitee
B
Belkis • solo_traveller • us
10
Pros:

La ubicación es perfecta 👌

2026-09-08 • via Nuitee
M
Miichelle • solo_traveller • us
9
Pros:

Breakfast was good

Cons:

We had to wait for a bit to check in at 11 PM

2026-09-08 • via Nuitee
B
Becher • family_with_children • us
10
Great hotel
Pros:

Great hotel! Nice accommodating staff

Cons:

Book directly thru the hotel. Don't book thru Bookimg.com. charged my card but never sent the reservation to the hotel. Poor customer service. Was basically told "oops, our bad. Here's your money (3-5 days to credit) and good luck finding another room/hotel "

2026-09-08 • via Nuitee
G
Greer • extended_group • us
8
My stay was great, except those darn powdered eggs for scrabble
Pros:

the powdered eggs used for scrambled eggs was not edible! Every thing else was okay.

Cons:

The eggs!

2026-09-06 • via Nuitee
R
Robbin • solo_traveller • us
10
Pros:

Very nice for the price

Cons:

Breakfast

2026-09-05 • via Nuitee
E
Eldonna • family_with_children • us
8
Cons:

Breakfast

2026-09-01 • via Nuitee
S
speakman • solo_traveller • us
8
2026-08-29 • via Nuitee
B
Bonita C • solo_traveller • us
10
2026-08-27 • via Nuitee
J
Jody C • solo_traveller • us
10
Pros:

Clean and quiet.

2026-08-25 • via Nuitee
C
Chris • couple • us
5
Convenient but cold showers
Pros:

It was close to convention center

Cons:

If you want hot water for a shower, good luck. No hot water the first morning. They moved me. Got warm water in new room. The next two mornings I got cold showers. Breakfast was ok, not good or great

2026-08-24 • via Nuitee