Comfort Suites Gatlinburg Downtown-Convention Center

Hotels
•
Comfort Suites
9.2 (327 reviews)
321 Reagan Drive, Gatlinburg, Tennessee, 37738 , Gatlinburg , US
1-865-246-1916

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Facilities

Free breakfast
Front entrance ramp
Fireplace in lobby
Electric car charging station
Free WiFi
24-hour front desk
Luggage storage
Ski storage
Wheelchair accessible
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Subpar breakfast
Crowded room
Parking issues

Categories

Cleanliness
8.86
Cleanliness was mentioned positively, but several reviews noted issues with room conditions.
Service
9.83
Staff received positive mentions for being friendly and helpful, enhancing the service experience.
Location
10
Proximity to attractions and shops was highlighted positively, making the location a strong point.
Room Quality
8.87
Rooms were spacious but had some issues such as dim lighting and overcrowded furniture.
Amenities
9.02
Amenities like parking and the breakfast options received mixed feedback but were generally satisfactory.
Value for Money
8.85
Considering the price, the value was perceived as acceptable but not remarkable.
Food and Beverage
8.31
Breakfast received consistent feedback as needing improvement, with cold food being a common complaint.
Overall Experience
9.86
Guests generally enjoyed their stay despite some noted shortcomings, rating the overall experience quite positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:23

Property Description

Indulge in Relaxation:

Take a dip in the indoor pool or cozy up by the lobby fireplace. Enjoy complimentary Wi-Fi during your stay.

Delightful Dining and Breakfast:

Savor snacks from the on-site deli and fuel up with a daily complimentary buffet breakfast.

Convenience and Comfort:

Experience convenience with amenities like free parking, wired internet access, and a 24-hour front desk.

Experience a central location with easy access to Gatlinburg's attractions. Book your stay at Comfort Suites Gatlinburg Downtown-Convention Center now!

Important information:

  • Pool access available from 10:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

9.2
Based on 327 reviews
Cleanliness: 8.86
Service: 9.83
Location: 10
Room Quality: 8.87
Amenities: 9.02
Value for Money: 8.85
Food and Beverage: 8.31
Overall Experience: 9.86
T
TERESA • family_with_children • us
10
Amazing Staff!
Pros:

Very Clean and the location is amazing!

Cons:

We loved everything!

2026-07-04 • via Nuitee
J
Julio • family_with_children • co
10
Hotel amplio, moderno, limpio y bien ubicado. Lo recomiendo ampliamente
2026-07-04 • via Nuitee
M
Mark • couple • us
8
2026-07-03 • via Nuitee
S
Sandra • family_with_children • us
9
2026-07-02 • via Nuitee
B
Buchanan • solo_traveller • us
9
2026-07-02 • via Nuitee
H
Heleny • solo_traveller • us
9
Pros:

Clean and great area

Cons:

The sofa bed not that comfortable

2026-07-02 • via Nuitee
S
shereen • family_with_children • us
10
I great time
Pros:

Love the free breakfast.

Cons:

The pool was to warm for summer.

2026-07-01 • via Nuitee
J
Jessica • family_with_children • us
9
Great value and very clean. Highly recommend.
Pros:

Loved the location and how new everything felt. Extremtly comfortable and the value for what we spent was great.

Cons:

I would not change much except adding plain water and not just lemon water for kids :)

2026-06-30 • via Nuitee
K
Kimberly • family_with_children • us
10
Overall we had a lovely stay.
Pros:

It was very clean, close to the Gatlinburg strip, Breakfast was good and room was cleaned everyday! It looked just like the photos shown upon booking. Really good quality and a very nice place to stay.

Cons:

Only one washer and dryer, if there was a line to wash it probably would be a while to but thankfully we didn’t have to wait to wash.

2026-06-30 • via Nuitee
P
Pamela • family_with_children • us
8
2026-06-30 • via Nuitee
E
Emma • solo_traveller • us
10
Would visit again!
Pros:

I loved that the property was in a quite location, had a nice view, and the staff was great! Very polite and attentive to the guests.

Cons:

The parking was very small and close together, hard for larger vehicles.

2026-06-29 • via Nuitee
C
Corvin • solo_traveller • us
9
2026-06-29 • via Nuitee
M
MAURICIO LEON • extended_group • co
10
2026-06-29 • via Nuitee
M
Matthew • couple • us
10
Pros:

Everything was fantastic! The room was very clean, the staff were very helpful and friendly, and we had a great stay.

2026-06-28 • via Nuitee
E
Edwin • family_with_children • us
10
2026-06-28 • via Nuitee
J
Jaki • solo_traveller • us
9
Pros:

Clean room.

Cons:

Breakfast was good except for our last day where the garbage container was full so plates and cups were overflowing all over. Desk manager sat at desk and didn't move to remove waste.

2026-06-27 • via Nuitee
J
Jeiso • family_with_children • us
8
2026-06-26 • via Nuitee
D
Diane • family_with_children • us
8
2026-06-22 • via Nuitee
M
Melissa • couple • us
9
Pros:

cleanliness, newness of the hotel

Cons:

parking spaces are too narrow

2026-06-22 • via Nuitee
K
Keya • couple • us
10
Awesome.
Pros:

Great stay. Really clean. Housekeeping staff were extremely nice and did a great job.

Cons:

The small parking spaces. The front desk lady & there was a younger guy who weren’t the best. Didn’t really care to help or be hospitable.

2026-06-16 • via Nuitee