Comfort Suites Gatlinburg Downtown-Convention Center

Hotels
•
Comfort Suites
8.8 (956 reviews)
321 Reagan Drive , Gatlinburg , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean / spotless rooms
Excellent central location, walkable to attractions
Helpful and polite staff (many reports)
Comfortable rooms and beds for many guests
Gym and underground parking available
Cons:
Parking spaces very small and lot hard to access
Breakfast repetitive and often poor quality (bad coffee)
Inconsistent front desk friendliness; some rude staff reports
Occasional plumbing/noise issues and slow-draining showers
A few reports of mold/cleaning issues in specific areas

Categories

Cleanliness
10
Multiple guests called the hotel very clean/spotless and praised housekeeping; a few isolated issues (fruit flies, mold in one bathtub) were reported but overall cleanliness was consistently highlighted.
Service
8.2
Mixed feedback: many reviewers said staff were kind, polite and helpful, but several reports of unfriendly or rude front desk interactions and one unresolved noise complaint lowered the score.
Location
10
Repeatedly praised for excellent, central location and easy walking access to downtown/attractions; location was one of the strongest positive themes.
Room Quality
8.6
Rooms described as comfortable and roomy with comfy beds by many guests, though there were isolated negatives (uncomfortable beds for some, noisy pipes, slow-draining shower and occasional mold).
Amenities
8.3
Amenities like a gym and underground parking were noted positively and the hotel is generally well-maintained, but parking layout and space size were frequent complaints and breakfast offerings were limited.
Value for Money
7.9
Mixed perceptions on value: some guests felt price matched the hotel quality, while others said it was overpriced for what is offered (especially given breakfast quality and limited extras).
Food and Beverage
7.6
Breakfast received the most consistent criticism—repetitive menu, poor coffee and some negative quality comments—although a few guests reported the breakfast as acceptable.
Overall Experience
9.8
Overall stays were positive for many guests (quiet, relaxing, would stay again/recommend); a minority of strong negatives (rude staff, bed discomfort, parking headaches) did not outweigh the frequent praise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:30

Property Description

Convenient Location
Modern Amenities
Outdoor Activities

To experience the best of Gatlinburg, book your stay at Comfort Suites Gatlinburg Downtown-Convention Center now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 956 reviews
Cleanliness: 10
Service: 8.2
Location: 10
Room Quality: 8.6
Amenities: 8.3
Value for Money: 7.9
Food and Beverage: 7.6
Overall Experience: 9.8
O
orlando • couple • pr
10
2026-10-30 • via Nuitee
R
Rahima • couple • us
9
I was pleased with place and the staffs were all kind and polite.
Pros:

my 3rd time in this hotel, and will keep coming back because of the quality and location of the hotel, very clean and accessible to downtown and parks that you want to visit.

Cons:

walking distance to everything that you need

2026-10-30 • via Nuitee
E
Ernestine • couple • us
10
2026-10-30 • via Nuitee
K
Kay • couple • us
7
2026-10-30 • via Nuitee
F
Fangbing • family_with_children • us
3
Cons:

I wasn disappointed with how the front desk handled the noise issue with the guest upstairs.

2026-10-29 • via Nuitee
M
Mohammed • couple • us
7
2026-10-29 • via Nuitee
S
Shelestov • extended_group • us
8
2026-10-27 • via Nuitee
J
Jin Woo • family_with_children • us
7
2026-10-26 • via Nuitee
D
Dawanda • couple • us
5
Not the best.
Pros:

The location was great.

Cons:

Can hear the pipes making noise whenever other guests used the water, the front desk wasn’t very friendly.

2026-10-26 • via Nuitee
J
jesus • family_with_children • us
7
2026-10-25 • via Nuitee
J
Joshua • couple • us
3
Pros:

New look and bed was comfy.

Cons:

Staff was super rude.
Breakfast was the same everyday.
For being me build no pressure with bathroom sinks or showers

2026-10-24 • via Nuitee
F
Fabian • extended_group • de
7
2026-10-23 • via Nuitee
L
Lisa • couple • us
10
Pros:

We enjoyed our stay. I the hotel was so quiet. It was a couple blocks from the main street which we liked, a 2 mintue walk. My husband and I would definitely stay again and recommend to others.

Cons:

Nothing

2026-10-20 • via Nuitee
R
Rosado • extended_group • us
7
Clean and comfortable but over price.
Cons:

Shower was draining very slow and no hot water.

2026-10-20 • via Nuitee
G
Gabriel • couple • us
9
2026-10-19 • via Nuitee
B
Balaji • extended_group • us
10
2026-10-19 • via Nuitee
M
Morrison • extended_group • us
8
2026-10-18 • via Nuitee
C
Calvina • couple • us
10
2026-10-18 • via Nuitee
B
Bryan • couple • us
7
Not bad, pretty clean, close to town.
Pros:

I like the location and the hotel was clean for the most part. There were a bunch of little fruit flies everywhere but I assume that is common this time of year there.

Cons:

Staff wasn’t super friendly and the parking spots are way too small, parking lot is hard to get in and out for sure.

2026-10-18 • via Nuitee
K
Kristin • couple • us
10
2026-10-18 • via Nuitee