Comfort Suites Gatlinburg Downtown-Convention Center

Hotels
•
Comfort Suites
9.2 (327 reviews)
321 Reagan Drive, Gatlinburg, Tennessee, 37738 , Gatlinburg , US
1-865-246-1916

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Facilities

Free breakfast
Front entrance ramp
Fireplace in lobby
Electric car charging station
Free WiFi
24-hour front desk
Luggage storage
Ski storage
Wheelchair accessible
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Subpar breakfast
Crowded room
Parking issues

Categories

Cleanliness
8.86
Cleanliness was mentioned positively, but several reviews noted issues with room conditions.
Service
9.83
Staff received positive mentions for being friendly and helpful, enhancing the service experience.
Location
10
Proximity to attractions and shops was highlighted positively, making the location a strong point.
Room Quality
8.87
Rooms were spacious but had some issues such as dim lighting and overcrowded furniture.
Amenities
9.02
Amenities like parking and the breakfast options received mixed feedback but were generally satisfactory.
Value for Money
8.85
Considering the price, the value was perceived as acceptable but not remarkable.
Food and Beverage
8.31
Breakfast received consistent feedback as needing improvement, with cold food being a common complaint.
Overall Experience
9.86
Guests generally enjoyed their stay despite some noted shortcomings, rating the overall experience quite positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:23

Property Description

Indulge in Relaxation:

Take a dip in the indoor pool or cozy up by the lobby fireplace. Enjoy complimentary Wi-Fi during your stay.

Delightful Dining and Breakfast:

Savor snacks from the on-site deli and fuel up with a daily complimentary buffet breakfast.

Convenience and Comfort:

Experience convenience with amenities like free parking, wired internet access, and a 24-hour front desk.

Experience a central location with easy access to Gatlinburg's attractions. Book your stay at Comfort Suites Gatlinburg Downtown-Convention Center now!

Important information:

  • Pool access available from 10:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

9.2
Based on 327 reviews
Cleanliness: 8.86
Service: 9.83
Location: 10
Room Quality: 8.87
Amenities: 9.02
Value for Money: 8.85
Food and Beverage: 8.31
Overall Experience: 9.86
M
Melinda • couple • us
10
Pros:

Clean, comfortable, very friendly staff

2026-06-13 • via Nuitee
A
Ashley • solo_traveller • us
8
We would come back, but would bring our own blankets and not eat breakfast at the hotel.
Pros:

The location, pool, and price.

Cons:

The breakfast- the bread had mold on it, the sausage was disgusting, and the apples were soft. Gravy and biscuit were also gross. For the pull out sofa- there was black hair all over the extra blankets for that. I asked for new blankets and it was the same problem.

2026-06-13 • via Nuitee
J
Joshua • solo_traveller • us
10
2026-06-10 • via Nuitee
A
Amy • extended_group • us
7
2026-06-09 • via Nuitee
B
Beth • family_with_children • us
6
Pros:

Clean, comfortable beds. Breakfast was ok.

Cons:

Parking is horrible. Underneath parking was difficult to maneuver when a large (long) vehicle was parked on the outside walls and a large (long) vehicle was parked behind in the interior spot. Many times was extremely difficult to get through the two vehicles. This occurred every day. Swimming pool was not heated.

2026-06-07 • via Nuitee
L
Linda • solo_traveller • us
10
2026-06-03 • via Nuitee
R
Robert • family_with_children • us
9
2026-05-29 • via Nuitee
R
Robin • family_with_children • us
10
2026-05-29 • via Nuitee
R
Ricky • couple • us
9
First time staying here but will most certainly use again
Pros:

The size of room and the cleanliness

Cons:

People in room above us stomping on floor during the night

2026-05-29 • via Nuitee
O
Osbelia • solo_traveller • us
7
2026-05-27 • via Nuitee
T
Tammy • family_with_children • us
10
It was excellent
Pros:

Beautiful room
And lobby

2026-05-25 • via Nuitee
G
Gregory • solo_traveller • us
10
Great Price and Location
Pros:

Great Location, Clean, Modern Amenities and friendly staff

Cons:

The parking was very tight especially if you’re in a large SUV/Truck, other than that, that’s my only issue.

2026-05-25 • via Nuitee
M
Matthew • couple • us
6
Great for a one night stay.
Pros:

The bed was comfortable.

Cons:

The sheets had someone's previous lipstick on it Room did not smell good.

2026-05-24 • via Nuitee
A
Amanda • family_with_children • us
8
2026-05-22 • via Nuitee
N
Nathalia • couple • us
10
Pros:

The Location is convenient and the hotel room was spacious and comfortable.

Cons:

Breakfast didn’t have variety.

2026-05-22 • via Nuitee
L
Linda • couple • us
9
Pros:

Nice hotel, comfortable!

Cons:

n/A

2026-05-21 • via Nuitee
O
Owens • solo_traveller • us
10
Pros:

The great price and very clean.

2026-05-16 • via Nuitee
F
FadiT • couple • us
10
Pros:

Good value for money
Location
Clean
Friendly staff

2026-05-14 • via Nuitee
S
smith • couple • us
10
We love it and continue to book this location every time we visit
Pros:

The wildlife, every time we come we see black bears. They aren’t aggressive or anything like that but we see them

Cons:

There’s nothing bad to say

2026-05-10 • via Nuitee
A
Annett • couple • us
8
2026-05-04 • via Nuitee