Facilities

Wheelchair accessible
Smoke-free property
Upper floors accessible by stairs only

Review Highlights

Pros:
Great staff and service
Convenient location near shops and food
Cons:
Issues with cleanliness and missing amenities
Parking is limited and inconvenient

Categories

Cleanliness
5.1
Reports of hair on sheets and mice spotted on the patio. Indicates below average cleanliness.
Service
8.1
The staff was great and had a wonderful understanding attitude.
Location
8.1
Location is convenient with easy access to shops and food.
Room Quality
7.6
Rooms were clean and comfortable, but some have shared bathrooms.
Amenities
7.1
Basic amenities provided but lacking in small details like outlets and face rags.
Value for Money
7.6
Considering location and accommodations, offers fair value.
Food and Beverage
8.1
Complimentary coffee and light snacks offered; well-received.
Overall Experience
7.5
A mix of good and bad experiences, averaging out to a satisfactory stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 10:47

Property Description

Welcome to Hotel Zindel, your ideal urban retreat in the heart of Downtown San Diego!

Comfortable Accommodations
Indulge in one of our 24 air-conditioned rooms, featuring modern amenities like LCD televisions and complimentary coffee/tea makers. Our spacious rooms are designed to provide a relaxing atmosphere for every guest.

Convenient Location
Just minutes from renowned attractions such as the San Diego Convention Center, USS Midway Museum, and Waterfront Park, you’ll have the city at your doorstep. Explore vibrant streets, waterfront views, and cultural landmarks with ease.

Innovative Services
Experience hassle-free check-ins with our virtual front desk and enjoy amenities such as hairdryers, showers, and ceiling fans to make your stay comfortable.

Don’t miss your chance to experience all that Hotel Zindel has to offer—book your stay today!

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

7.4
Based on 160 reviews
Cleanliness: 5.1
Service: 8.1
Location: 8.1
Room Quality: 7.6
Amenities: 7.1
Value for Money: 7.6
Food and Beverage: 8.1
Overall Experience: 7.5
P
Palwinder • couple • ca
10
2026-05-19 • via Nuitee
Q
QUOC THANH • couple • us
10
Pros:

This place very good. I love this ❤️❤️. So clean

2026-05-09 • via Nuitee
C
CAT • couple • gb
8
Lovely hotel for those on foot or public transport. Thanks for our stay.
Pros:

Lovely hotel, nicely decorated & clean, only a suspicious mark on the bathroom wall that'd been missed, or would have had full points there

Cons:

Parking. Not a place to go if you are driving as expensive to park or else very challenging to park free

2026-04-27 • via Nuitee
A
Andrea • solo_traveller • be
8
2026-04-24 • via Nuitee
A
Arroyo • couple • mx
8
Pros:

El concepto esta bien

Cons:

Todo bien

2026-04-09 • via Nuitee
G
Gulnara • solo_traveller • br
8
Localização, valor da diária e cordialidade dos funcionários.
Pros:

Localização, valor da diária e cordialidade dos funcionários.

Cons:

Não tem recepção, não tem café da manhã, não tem serviço de quarto, não tem quem ajude a subir escadas com as malas.
O quarto tinha odor de mofo.

2026-04-03 • via Nuitee
K
Kento • solo_traveller • jp
8
Id repeat! Great location and value
Pros:

Great location, comfy, and good amenities. Bathroom was clean and easy.

Cons:

Initially didnt recieve a code to my room, lucky there was staff when I got in (staff not always in premise) but quick to answer chat.

2026-04-01 • via Nuitee
I
Ivan • couple • us
6
Pros:

Clean room

Cons:

Shared bathroom and no parking won't be returning

2026-03-27 • via Nuitee
M
Mauricio • couple • co
6
Pros:

Staff, location, snacks.

Cons:

The shower had low water pressure.
The room was too cold.
Don't clean the room every day.

2026-03-03 • via Nuitee
D
Daisuke • extended_group • jp
5
概ねよい。
Pros:

スタッフの対応がよかった。

Cons:

４日間の滞在だったので、一度はクリーニングに入ってほしかった。

2026-01-20 • via Nuitee
K
Kendra • couple • us
1
2026-01-19 • via Nuitee
J
Jamie • solo_traveller • us
3
Close to work activities, not transparent, not clean.
Pros:

Proximity to conference

Cons:

The hotel has provided conflicting information that does not match what's on their listing. I booked this hotel for a staff member for a work trip.
First, they email you a registration card a few days before check-in that you have to fill out in order to get the key codes to the property and room. I sent this to my coworker to fill out and she noted that during this process, they make you provide your credit card information and that they included a bullet point saying that there is a "daily Amenity Fee of $25 plus tax...which includes access to the Amenity Room, morning breakfast snacks, and in-room coffee maker with complimentary coffee, a billiards table, and a fire pit area for evening gatherings."
They emailed me a few hours before check-in with a link to pay an invoice of $121.97. I asked them to clarify what this charge was for and they responded saying, "The additional $121.97 is an amenity fee, it's $25 per night plus tax. It covers high-speed WiFi, access to the amenity room with a pool table and coffee station, and light breakfast snacks."
I responded saying that none of this was disclosed upon booking my room nor is it on their listing.
They responded and their reasoning for the charge changed, "The amenity fee is a required charge imposed by the City of San Diego on all hospitality businesses...With that said, the charge is valid."

Additionally, my coworker reported many issues with the room that were not resolved during her stay.
Day 1: Reported that there were fruit flies in room. Was assured the issue would be addressed.
Day 2: Returned to room find that it had not been serviced. At that time, there were no towels or hand soap, and the fruit flies were still present. Contacted hotel that afternoon.
Day 3: Contacted hotel again.
Day 4: Room was finally serviced. The fruit fly issue persisted through the remainder of stay, until departure on Day 5.

2026-01-19 • via Nuitee
M
marine • family_with_children • fr
5
Hôtel attrayant au premier abord mais malheureusement je n’y retournerai pas lors d’un prochain séjour à San Diego.
Pros:

Établissement de bon goût
Proche des quartiers à visiter

Cons:

Ma réservation était pour 3 personnes. Nous nous sommes retrouvés avec un lit 2 places et un canapé lit dans un état très moyen. Le matelas était sale et mon fils, qui a dormi dedans s’enfonçait dans le couchage.
De plus, nous avions que 2 serviettes de toilettes au lieu de 3. Je me suis rendu à l’accueil et le personnel du matin m’a donné une sortie de bain à poser au sol en guise de serviette. Je lui ai dit que c’était pour les pieds et que je souhaitais une grande serviette, mais rien. Nous avons dû nous partager 2 serviettes de toilettes pour 3.
Hôtel proche de l’autoroute et de l’aéroport donc assez bruyant.

2026-01-19 • via Nuitee
N
nick • solo_traveller • us
1
Pros:

cleanish, not bad the bathroom floors are in need of a serious detailing as the dirt is just caked in. the rooms could use a TLC as the mirrors were dirty and chunks of paint missing

Cons:

their is a 160$ charge on my caard with no verificiation as to why and no response. I was locked out of my room for an hour with no explination as to why my code stopped working. then my hotel room wouldnt lock

2026-01-19 • via Nuitee
A
annaleen • extended_group • us
7
For the amount of time of our stay, price was decent
Pros:

Nice ambiance, clean environment, quiet setting

Cons:

a TV

2026-01-19 • via Nuitee
T
Tansu • couple • tr
7
2026-01-18 • via Nuitee
J
John
8
Pros:

Parking was a Huge deal i had to park on a side street and it was a 10 min walk to the hotel. Pay parking in the area is $12.50 an Hr. NO long term parking
The check in may be great for the younger people who do everything on their phone, but for me it was a pain in the butt after a day of flying.
NOW that being said once i got in I loved the room. the staff was great had a wonderful undersatnding attitude and was understanding of the above mentioned. She had great suggestion for "things to do / see" in the arae.
The ocean front is fun Maritime Museum / Midway / Food everything was Great.
I would stay again !!

2025-10-13 • via Nuitee
A
Amiah
4
Pros:

there were no outlets in the bathroom, no wash cloths, I saw 2 mice on the patio, the recommended parking does not allow over night parking, my ceiling fan/light did not work, and my sheets and towels had blond hair all over them (I'm brunette) I won't be staying here again or recommending it to anyone.

2025-10-09 • via Nuitee
R
Robert
6
Setting Expectations
Pros:

The booking process was simple. However, he called back two times to change our reservation date and never received confirmation email.
That left us, unsure if it was processed correctly, we had to call back and still have not received confirmation

2025-10-06 • via Nuitee
C
Christopher • family
6
Pros:

Clean and comfy room. Very quiet. Its like an upscale Hostel. Just need staff or to talk with someone right away. You'd have to text, and they take a some time to reply. Also there weren't any face rags. Not everyone don't use face towels. My main concern was. Check in was 4pm check-out is 10am. Thats 2hrs taking away.

2025-10-05 • via Nuitee