Tru By Hilton Martinsburg

Hotels
•
Tru by Hilton
9.2 (644 reviews)
801 Snapp Street , Martinsburg , US

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Variety of breakfast options
Cons:
Uncomfortable beds
Breakfast items could improve
Missing amenities in some rooms

Categories

Cleanliness
9.36
The hotel was reported to be very clean.
Service
9.83
Staff was very friendly and helpful.
Location
9.57
Location is great with many restaurants and shopping nearby.
Room Quality
8.32
Some guests reported that beds were uncomfortable.
Amenities
8.85
Functional amenities but some guests wanted more options.
Value for Money
9.51
Fair pricing for the quality and service provided.
Food and Beverage
8.86
Breakfast had good choices but some items were not satisfactory.
Overall Experience
9.33
Guests had a positive experience overall despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:02

Property Description

Convenient Location

Modern Amenities

Complimentary Services

Experience comfort and convenience at Tru By Hilton Martinsburg. With a prime location near popular attractions and modern amenities such as free WiFi, this hotel is perfect for both leisure and business travelers. Relax in stylish rooms equipped with all the essentials for a pleasant stay. Take advantage of complimentary services and explore nearby points of interest. Don't miss out on a memorable stay - book now at Tru By Hilton Martinsburg for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 644 reviews
Cleanliness: 9.36
Service: 9.83
Location: 9.57
Room Quality: 8.32
Amenities: 8.85
Value for Money: 9.51
Food and Beverage: 8.86
Overall Experience: 9.33
M
Marlena • extended_group • us
10
Layover at Tru during wedding road trip.
Pros:

Clean and clutter free. Had breakfast and meals that could be microwaved if you arrive late without eating. Quiet. The shower was awesome, powerful and good temp.

Cons:

N/A

2026-09-17 • via Nuitee
A
Ashley • extended_group • us
10
2026-09-15 • via Nuitee
S
Sallie • couple • us
8
It was
Pros:

The location was very convenient.

Cons:

The way the noise was heard all night long from the people above and beside us. The hardwood floors made the noise very easy to hear with stomping feet. We tried to get hot water / coffee at about 10:00 PM and all but the decaf was empty and the staff was sitting and talking.

2026-09-14 • via Nuitee
D
DONALD • solo_traveller • us
10
2026-09-14 • via Nuitee
W
Wesley • solo_traveller • us
10
2026-09-13 • via Nuitee
V
VanMetre • solo_traveller • us
10
2026-09-12 • via Nuitee
T
Terry • couple • us
6
2026-09-07 • via Nuitee
D
David • solo_traveller • us
9
2026-09-06 • via Nuitee
K
Kimberly • couple • us
10
2026-09-02 • via Nuitee
A
Ana • couple • us
9
2026-09-02 • via Nuitee
C
Charity • couple • us
10
2026-09-01 • via Nuitee
C
Ceianna • family_with_children • us
10
Pros:

I loved the cleanliness of the room and facilities.

2026-08-31 • via Nuitee
R
Robert • solo_traveller • us
10
2026-08-30 • via Nuitee
S
Sarah • couple • us
9
2026-08-29 • via Nuitee
P
Paul • family_with_children • us
2
Never again will we stay at a Tru Hilton.
Pros:

To check in and check out we had to search for an employee. No microwave or coffee maker. Coffee at breakfast and in the lobby was like weak tea. Breakfast was not edible.

Cons:

To check in and check out we had to search for an employee. No microwave or coffee maker. Coffee at breakfast and in the lobby was like weak tea. Breakfast was not edible.

2026-08-23 • via Nuitee
P
Peddicord • couple • us
6
Pros:

New

Cons:

Average room size. Noise from neighboring rooms

2026-08-22 • via Nuitee
M
Marg • couple • us
10
2026-08-21 • via Nuitee
B
Buddywilson • solo_traveller • us
10
2026-08-21 • via Nuitee
J
Jen • couple • us
10
2026-08-18 • via Nuitee
R
Ruth • extended_group • us
10
It was great
Pros:

It was modern and fantastic

2026-08-17 • via Nuitee