Amazon Aeroporto Hotel

Hotels
9.1 (2388 reviews)
AV GOVERNADOR JOAO PONCE DE ARRUDA 50 , Cuiabá , BR

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Helpful staff
Nice decor
Cons:
Cleanliness issues
Limited breakfast options
Occasional service delays

Categories

Cleanliness
8.05
Multiple mentions of poor cleanliness, particularly in bathrooms.
Service
9.99
Staff was reported as very helpful and attentive, although some negative experiences noted.
Location
9.56
Several positive mentions about the convenient location near the airport.
Room Quality
9.51
Generally positive sentiment regarding room comfort and amenities.
Amenities
9.04
Facilities generally good but some suggestions for improvements.
Value for Money
8.5
Mixed reviews on pricing relative to services received.
Food and Beverage
8.55
Breakfast options limited; some concerns about quality.
Overall Experience
9.62
Majority of reviews indicate a highly positive overall stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:22

Property Description

Outdoor Swimming Pool and Fitness Centre
Enjoy a refreshing dip in the outdoor swimming pool or work out at the well-equipped fitness centre during your stay at Amazon Aeroporto Hotel.

Free Shuttle Service and Room Service
Take advantage of the complimentary shuttle service and indulge in convenient room service for a hassle-free experience at our 4-star property.

Multilingual Reception and Nearby Attractions
Feel welcomed with English, Spanish, and Portuguese spoken at the reception. Explore attractions like the Museum of Dolls and Toys and Mother Bonifacia Park located just a few kilometers away.

Book your stay at Amazon Aeroporto Hotel now for a memorable experience in Cuiabá!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 2388 reviews
Cleanliness: 8.05
Service: 9.99
Location: 9.56
Room Quality: 9.51
Amenities: 9.04
Value for Money: 8.5
Food and Beverage: 8.55
Overall Experience: 9.62
H
Hans • couple • us
8
Best option for one night stop-overs
Pros:

Proximity to the airport makes it the perfect stop over place for Pantanal and other trips. Also, the big mall right next door allows for easy last minute shopping, though dining options are limited.

Cons:

Service at the restaurant upstairs was extremely slow.

2026-10-17 • via Nuitee
J
João Paulo • couple • br
1
Problema grave no ar-condicionado, desligou a chave do quarto, fiquei sem energia, sem ar condicionado e com o piso todo
Pros:

A localização próxima ao aeroporto é conveniente e a estrutura do hotel, à primeira vista, parece adequada.

Cons:

Durante a madrugada, o ar-condicionado do quarto apresentou um vazamento importante de água. A água atingiu inclusive o dispositivo do cartão/chave do quarto, ocasionando interrupção da energia elétrica, da iluminação e do próprio ar-condicionado.

Como eu já estava extremamente cansado depois da viagem, permaneci no quarto mesmo nessas condições, tentando dormir apesar do calor e do transtorno. Escolhi o hotel justamente para descansar antes de seguir viagem ao interior, mas a experiência ficou muito abaixo do esperado, especialmente considerando o valor da diária.

Na manhã seguinte, comuniquei formalmente o ocorrido e tentei falar com a gerência, sem sucesso. Também solicitei um canal de ouvidoria e fui orientado pelo próprio hotel a registrar a reclamação através do Booking.

Tenho fotos e vídeos documentando o ocorrido. Considero que houve uma falha relevante na acomodação e na experiência de hospedagem, e esperava uma postura mais resolutiva por parte do hotel.

2026-10-17 • via Nuitee
S
Shekhar • couple • ae
8
2026-10-17 • via Nuitee
L
Luiz Carlos • family_with_children • br
10
Bom
Pros:

Comodidade
Funcionários

Cons:

Pedi para ficar até 14h e não fui atendido. Tive q sair às 12h

2026-10-15 • via Nuitee
R
Rita • solo_traveller • br
8
localização excepcional
Pros:

cafe da manha excelente, localização perfeita. a cama confortável

Cons:

a TV não funcionava e o frigobar não gelada direito, havia certo ruido nos quartos. pelo valor, esperava mais.

2026-10-14 • via Nuitee
D
Dawn • family_with_children • gb
4
Nice hotel but beware I was charged twice for my stay.
Pros:

Convenient, rooms comfortable

Cons:

I have been charged twice for my stay and the reception agreed this should not have happened and they would refund. Nearly 3 weeks later and no refund.

2026-10-13 • via Nuitee
M
Márcio • couple • br
9
Perfeito para o que se propõe
Pros:

Localização

Cons:

Barulho do frigobar

2026-10-12 • via Nuitee
A
Anita • couple • it
10
2026-10-11 • via Nuitee
N
Natasha • solo_traveller • au
8
Pros:

Convenient hotel to stay at start and end of your Pantanal trip. Lovely on-site restaurant.

2026-10-11 • via Nuitee
S
SueP • solo_traveller • us
9
2026-10-11 • via Nuitee
L
leoflan • couple • br
10
Ótimo
Pros:

Sim

Cons:

Limpeza

2026-10-11 • via Nuitee
L
Liz • couple • gb
9
2026-10-10 • via Nuitee
R
Ricardo • solo_traveller • br
10
Pros:

Localização prática, em frente ao aeroporto e ao lado de um shopping. Boa acústica, quarto bem espaçoso, novo, boa roupa de cama, banheiro espaçoso, bem limpo.

Cons:

Wifi ruim

2026-10-09 • via Nuitee
R
Rogério • solo_traveller • br
10
2026-10-09 • via Nuitee
M
Marcus Vinicius • couple • br
4
2026-10-09 • via Nuitee
G
Graham • couple • gb
9
Good start to he trip
Pros:

Staff attitude great

Cons:

More space in the roof top bar

2026-10-09 • via Nuitee
E
Eduardo • couple • pt
5
Quarto ruim, canja intragável
Cons:

Geladeira ruidosa na cabeceira da cama, há muito pouco espaço para malas, dificil controlar a temperatura da agua do chuveiro

2026-10-08 • via Nuitee
C
Christine • family_with_children • de
8
Pros:

Lage für Abflug ideal

2026-10-08 • via Nuitee
P
paul • solo_traveller • us
10
Pros:

Easily accessible

Cons:

Nothing

2026-10-07 • via Nuitee
R
Roberto • couple • it
9
2026-09-19 • via Nuitee