HOTEL SAILS

Hotels
9.2 (547 reviews)
大阪市港区築港3丁目6番5号 , Osaka , JP

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Spotlessly clean rooms
Excellent location near aquarium and metro
Spacious, modern rooms suitable for families
Good amenities (pajamas, coffee/tea bar)
Great value for money
Cons:
Breakfast lacks savory options and variety
Breakfast can be repetitive day-to-day
Some rooms lack a dresser/storage
Views can be limited from lower floors

Categories

Cleanliness
9.5
Consistently described as spotlessly clean across multiple reviews (Japanese and English comments explicitly note high cleanliness).
Service
9.4
Staff repeatedly praised as friendly, attentive and exceptional; multiple mentions of very helpful service.
Location
9.5
Excellent location: steps from the metro, short walk to the aquarium and Legoland/USJ access noted as very convenient.
Room Quality
9.4
Rooms described as modern, spacious and comfortable with large TVs and good beds; one minor note about missing dresser in some rooms.
Amenities
9.2
Good amenities reported (pajamas, coffee/tea bar, complimentary drinks, toiletries); generally appreciated by families.
Value for Money
9.6
Multiple reviewers highlight excellent cost performance and great price-to-quality ratio.
Food and Beverage
7.8
Breakfast repeatedly noted as the main weakness: attractive presentation and pastries but repetitive, lacking savory options and variety.
Overall Experience
9.2
Highly recommended especially for families; peaceful neighborhood, convenient transport and attractions; breakfast is the primary area for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 22:01

Property Description

Luxurious 4-Star Stay
Experience luxury at HOTEL SAILS in Osaka, offering a 4-star accommodation with a restaurant and a bar. Enjoy modern comfort just 500 meters from Tempozan Ferris Wheel.

Comfortable Rooms and Delicious Dining
Relax in guest rooms equipped with a flat-screen TV, bed linen, and towels. Start your day with a buffet or American breakfast at the on-site restaurant.

Convenient Location and Exceptional Service
Explore nearby attractions like Isoji Central Park and Minato Kumin Centre. The multilingual staff at the reception are ready to assist you in English and Japanese, ensuring a memorable stay.

Book now for an unforgettable experience at HOTEL SAILS in Osaka!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 547 reviews
Cleanliness: 9.5
Service: 9.4
Location: 9.5
Room Quality: 9.4
Amenities: 9.2
Value for Money: 9.6
Food and Beverage: 7.8
Overall Experience: 9.2
R
Rarararrr • solo_traveller • ph
10
Pros:

Huge room, friendly and helpful staff, and they really prepared our room to accommodate our family well, all that plus peaceful and quiet surroundings.

Cons:

None.

2026-09-18 • via Nuitee
S
SHIGEYOSHI • solo_traveller • jp
8
リピありです！
Pros:

駅から近く利用しやすかった

Cons:

エアコンの音が大きくて気になった

2026-09-17 • via Nuitee
A
Akiko • solo_traveller • jp
8
Pros:

お部屋が広く清潔で過ごしやすかった

Cons:

朝食が、おしゃれで可愛いかったのですが
パン、サラダやヨーグルトのみでご飯やと惣菜系がなく残念でした。
その分、朝食金額はお安かったので、その点は良かったとは思うのですが、ご飯派の私には残念でした。

2026-09-15 • via Nuitee
S
Siranee • family_with_children • au
10
Our home away from home. The staff make you feel part of the family.
Pros:

It's our home away from home. The lovely staff were very attentive and helpful.

Cons:

Nothing it was perfect

2026-09-14 • via Nuitee
A
AYANO • family_with_children • jp
8
Pros:

今回は1泊でしたが、何泊しても満足できる部屋の広さで朝食もついて美味しくて安い！！
フロントの方も対応がとてもよかったです！！

2026-09-09 • via Nuitee
Y
Yoshiko • extended_group • jp
9
2026-09-06 • via Nuitee
T
TZU MING • solo_traveller • tw
10
Pros:

房內超級乾淨，而且明亮夠大可以擺好幾個行李箱，是採用浴廁分離的設計，五個晚上住起來非常舒服！

Cons:

唯一小小缺點就是房間內地板有點不吸震，在房間內走路會有蠻大的聲音

2026-08-31 • via Nuitee
K
kuwata • solo_traveller • jp
8
2026-08-31 • via Nuitee
A
ASAHI • couple • jp
10
大変気に入った
Pros:

立地も部屋の広さもサービスも申し分ない

Cons:

ない

2026-08-31 • via Nuitee
H
HSIUWEI • family_with_children • tw
9
2026-08-25 • via Nuitee
R
rurika • family_with_children • jp
10
甲子園旅行の思い出の彩り
Pros:

スタッフの皆さんが心地よく向かい入れて下さいました。ルームの設備や清潔感もあり大満足です。
近くには大観覧車が徒歩で行くことの出来る距離にあり、旅の思い出になりました。
ありがとうございました。

2026-08-25 • via Nuitee
D
Diego abel • family_with_children • es
10
Pros:

Excelente hotel grande para Osaka habitación amplia y excelente personal , comunicación en tre perfecta

2026-08-25 • via Nuitee
K
Koba • family_with_children • jp
9
また利用したい。
Pros:

朝食が良く、施設も清潔感があり、部屋も広く快適でした。

2026-08-23 • via Nuitee
F
Fernando • solo_traveller • cl
9
Pros:

El personal y su amabilidad.

Cons:

Las almohadas

2026-08-23 • via Nuitee
T
TAKEOMI • extended_group • jp
10
2026-08-22 • via Nuitee
L
Luigi • couple • it
10
Consigliato
Pros:

Gentilezza dello staff, qualità colazione (occidentale), pulizia e vicinanza alla fermata della metro di Osakako (30 metri dall’exit 3). Comodissimo per raggiungere l’acquario a piedi e la ruota panoramica nella zona del porto.

Cons:

Non è una zona centrale ma al momento della prenotazione si è pienamente consapevoli. Durante la sera la zona si svuota completamente. All’arrivo non ci sono state date alcune informazioni (fruibilità della jacuzzi all’ultimo piano): poco male, in camera c’è un book in cui sono spiegati dettagliatamente i servizi.

2026-08-19 • via Nuitee
Y
Yip Sin Andrew • solo_traveller • gb
10
2026-08-19 • via Nuitee
S
shingo • family_with_children • jp
10
最高
Pros:

とても綺麗でスタッフさんが丁寧な対応でとても満足です。

2026-08-14 • via Nuitee
R
Rolwes • solo_traveller • nl
10
Pros:

De ligging en de service

Cons:

We werden erop aangesproken dat er een raam stuk was op de kamer. We hebben er alleen geslapen en het raam niet open gehad. Uiteindelijk was het ok.

2026-08-14 • via Nuitee
S
SUMIYA • couple • jp
10
2026-08-14 • via Nuitee