Hyatt House Tokyo Shibuya

Hotels
Hyatt House
9.4 (362 reviews)
3-3 Sakuragaoka-cho, Shibuya-ku , Tokyo , jp

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Helpful staff
Cons:
Poor cleaning
Expensive
Bad breakfast

Categories

Cleanliness
8.95
The cleaning was not very good and the amenities were minimal compared to other hotels.
Service
9.99
Staff were amazing and exceeded all expectations.
Location
10
Excellent location, adjacent to the train station and many iconic sights.
Room Quality
9.98
Spacious rooms with comfortable beds and good layout.
Amenities
9.44
Included washer/dryer and basic amenities, but limited compared to other hotels.
Value for Money
8.9
Considered expensive and not worth the price.
Food and Beverage
7.96
Breakfast was extremely bad (cold/tasteless).
Overall Experience
10
Overall a great stay, but with some minor navigational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 13:15

Property Description

Situated in Tokyo, Hyatt House Tokyo Shibuya offers air-conditioned rooms, a garden, free WiFi and a terrace. The property boasts a restaurant, bar, and indoor pool. Enjoy 24-hour front desk, concierge service, and luggage storage.

Modern Accommodations
Every room includes a desk, flat-screen TV, and free toiletries. Relax and unwind in comfort.

Convenient Location
Explore nearby attractions like Moyai Statue, Shibuya Station, and Hachiko Statue. Easy access to Tokyo Haneda Airport just 20 km away.

Amenities Galore
From the garden to the terrace, this hotel has all you need for a memorable stay.

Book your stay at Hyatt House Tokyo Shibuya today!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Location

Guest Reviews

9.4
Based on 362 reviews
Cleanliness: 8.95
Service: 9.99
Location: 10
Room Quality: 9.98
Amenities: 9.44
Value for Money: 8.9
Food and Beverage: 7.96
Overall Experience: 10
K
Karen family_with_children us
8
2026-08-25 via Nuitee
Z
ziv solo_traveller il
10
high quality hotel with great hospitality
Pros:

great room ,great service, high quality hospitality, great view, the room is very convenient to use ,the staff is very friendly and helpful, the location is the best you can find on shibuya.

Cons:

nothing

2026-08-18 via Nuitee
Z
ziv solo_traveller il
10
Pros:

best location in shibuya, great beautiful room ,very comfortable to stay in ,the view were great ,the hotel staff is very friendly and helpful, the room was cleaned perfectly each time ,the staff was always ready to help us in any problem we had ,the pool was very comfortable to use ,we had a great evening meal in the restaurant ,the view from the room was great.
we surely recommend this hotel in shibuya,it was a great pleasure to saty there and we were there for 16 nights so we know what we are talking about...

Cons:

nothing

2026-08-18 via Nuitee
Z
ziv solo_traveller il
10
Pros:

perfect hotel to stay in ,the room is very comfortable to stay in ,the staff is very helpful, room was very clean, view was great, hospitality of hotel staff is great too,the location is perfect close to all the great things shibuya has to offer, the beds are very comfortable,
very recommendable hotel to stay in .

Cons:

nothing

2026-08-18 via Nuitee
L
Leonie extended_group au
10
2026-08-16 via Nuitee
M
Marit family_with_children no
4
Location is great, but hotel not to be recommended in summertime.
Pros:

location and cleanliness

Cons:

The aircondition system was keeping the room cold, BUT it did not keep it dry. Everything, our clothes, bed sheet etc felt a little bitfelt damp rather than dry and comfortable. It was impossible to dry clothes (even as they came out dry from the washing machine, they became damp again). Would definitely not recommend this hotel to others due to this. I would really expect the room and out stuff to feel dry!

2026-08-15 via Nuitee
M
Marit family_with_children no
3
Not recommended during summertime, even if location was perfect.
Pros:

location

Cons:

Room was damp. Not possible to keep fabric (clothes/ bed sheet) dry.

2026-08-15 via Nuitee
C
Chynna couple nz
10
Pros:

Great location! Little confusing to get to from the train station but that’s just Tokyo! Very comfortable stay and lovely staff.

2026-08-14 via Nuitee
J
John family_with_children gb
9
The top spot for visiting Shibuya.
Pros:

Superb spacious rooms with all you need for a practical and comfortable stay. Excellent staff, great pool, fantastic location about 7 minute walk to the crossing. Thank you for making us feel so welcomed and comfortable.

Cons:

Nothing.

2026-08-09 via Nuitee
A
Anna family_with_children ch
10
It was a great stay in a heart of Tokyo but we managed to find a relaxation.
Pros:

The format of this hotel is great - it offers apartments - the rooms are equipped with a kitchen nd washing machine - it was a blast! The rooms service however was as in a normal hotel - at the high level. The water , coffee and tea were provided. We did not have breakfast so I can't comment on this. The location is really great - in a city center - just 10 min to Shibuya crossing but it was very quite. There is a direct connection with a Shibuya station subway. very convenient. The reception was profesional and always very helpful. I used the service of sending the suitcases to another hotel - it worked great.

Cons:

I really cannot finy anything negative.

2026-08-03 via Nuitee
C
Carlos family_with_children au
8
2026-07-25 via Nuitee
S
Susan solo_traveller us
6
2026-07-24 via Nuitee
M
Marion extended_group de
9
2026-07-18 via Nuitee
M
Maureen extended_group us
8
2026-07-13 via Nuitee
S
steven extended_group ca
10
2026-07-12 via Nuitee
M
mark couple ae
9
Pros:

Great location right next to the train station
Very modern and clean
Spacious room

Cons:

Breakfast wasn't great (the hot food was not that hot..)

2026-07-10 via Nuitee
T
Tamir family_with_children il
10
2026-07-09 via Nuitee
J
JAE HWAN extended_group gb
9
Cons:

보증금이 많았습니다

2026-07-02 via Nuitee
Q
QUINTAQUINTA solo_traveller br
9
Espaço com a melhor localização em Tóquio
Pros:

Localização e quartos ótimos, espaço raro de achar em Tóquio.

Cons:

Concierge era fraco, não ajudava em nada.

2026-06-30 via Nuitee
B
Boudrie family_with_children au
10
2026-06-26 via Nuitee