Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Comfortable and well-furnished rooms
Good amenities and breakfast options
Cons:
Issues with cleanliness reported
Location may not be ideal for everyone
Some amenities not replenished daily

Categories

Cleanliness
8.43
Some rooms reported issues with cleanliness and service quality.
Service
9.4
Many reviews highlight friendly and helpful staff, indicating good service.
Location
8.94
Mixed reviews; some found the location convenient while others felt it was a bit distant from attractions.
Room Quality
9.39
A number of guests praised the comfort and quality of the rooms.
Amenities
9.42
Several reviews mentioned good amenities, though some specific items weren't replenished.
Value for Money
8.88
Generally seen as good value given the quality, despite some concerns.
Food and Beverage
8.93
With positive comments on breakfast and in-house dining, overall quality is seen favorably.
Overall Experience
9.4
Overall positive sentiment noted in various reviews, highlighting a great stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:19

Property Description

Luxurious Accommodation
Experience a stay of comfort and elegance at KAYA Kyoto Nijo Castle, BW Signature Collection by Best Western. Indulge in spacious rooms, modern amenities, and impeccable service for a truly luxurious experience.

Convenient Location
Situated in the heart of Kyoto, our hotel offers easy access to popular landmarks such as Nijo Castle, Kyoto Imperial Palace, and the Kyoto International Manga Museum. Explore the rich culture and history of the city with convenience and ease.

Exceptional Services
From a well-equipped fitness centre to a 24-hour front desk, we ensure all your needs are met during your stay. Enjoy delicious meals at our on-site restaurant, stay connected with free WiFi, and experience top-notch hospitality from our dedicated staff.

Book now for an unforgettable stay at KAYA Kyoto Nijo Castle, BW Signature Collection by Best Western.

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ITM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.1
Based on 1749 reviews
Cleanliness: 8.43
Service: 9.4
Location: 8.94
Room Quality: 9.39
Amenities: 9.42
Value for Money: 8.88
Food and Beverage: 8.93
Overall Experience: 9.4
F
Federico • couple • es
8
2026-05-30 • via Nuitee
B
Balbirnie • extended_group • gb
10
2026-05-29 • via Nuitee
N
Nikolaos • couple • cz
9
A really nice cozy hotel
Pros:

Beautiful clean hotel with very friendly staff. Located in a quiet street. Rooms are well designed and comfortable. Nice breakfast.

Cons:

They are saving money on cleaning - make sure to review their cleaning policy - might not be for everyone. Hiding behind “eco” is something I’m not a fan of. But to each their own. We did get 1 cleaning in our 3 day stay included so that’s better than nothing. Breakfast was a bit pricey (around 3k jpy pp) for what was included, but we enjoyed it.

2026-05-29 • via Nuitee
A
Aina • couple • jp
8
2026-05-27 • via Nuitee
D
Dayne • family_with_children • au
9
Real Nice Hotel!
Pros:

Nice modern, clean hotel. Very friendly staff who helped transport my luggage to my next stop. Free tea, coffee, wine and sake after 3pm which was a nice.

Cons:

Still walking distance. But just a little out of the way from the main areas of Kyoto in a quiet area.

2026-05-27 • via Nuitee
M
Michelle • couple • nl
8
Super fijn hotel in Kyoto!
Pros:

Hotel personeel en hotelkamer echt top! Bij binnenkomst kregen we van het meest vriendelijke personeel een warm welkom en een kopje thee. Kamer was prachtig, mooi schoon en groot.

Cons:

De locatie vonden wij persoonlijk wat ver van de hotspots. We hadden overal de bus voor nodig. Vaak kon je met de metro niet handig op bepaalde plekken komen. Hier kan het hotel verder niets aan doen, wij hadden dit zelf niet handig uitgekozen.

2026-05-27 • via Nuitee
D
Dmitrii • family_with_children • ru
8
2026-05-27 • via Nuitee
C
Carole • solo_traveller • gb
10
A wonderful experience
Pros:

Everything! Beautiful decor, comfortable, large room, very good breakfast, attentive and helpful staff

Cons:

Nothing

2026-05-25 • via Nuitee
K
Kaita • couple • jp
6
2026-05-24 • via Nuitee
C
Constantin • couple • au
10
Great place to spend a holiday
Pros:

Clean, spacious with an authentic Japanese look

Cons:

Everything was perfect

2026-05-23 • via Nuitee
K
Kayoko • solo_traveller • jp
7
2026-05-23 • via Nuitee
D
David • couple • gb
7
2026-05-22 • via Nuitee
R
Rita • solo_traveller • hu
10
2026-05-22 • via Nuitee
Y
yuki • couple • jp
10
さいこう！
Pros:

ひろい！

Cons:

ないです！

2026-05-18 • via Nuitee
D
Daniel • solo_traveller • gb
10
2026-05-17 • via Nuitee
M
Maya • family_with_children • jp
8
また泊まりたい
Pros:

部屋、施設が清潔でホコリもなく大変良かった。シアタールームがとても良かった。朝食も美味しく受付のスタッフさんも良かった。

Cons:

駐車場がないのが残念でした。でも、近くにパーキングはありました。部屋からの見晴らしは悪い マンションや建物だらけ

2026-05-17 • via Nuitee
M
Mahmoud Ramadan Ali • solo_traveller • ae
10
2026-05-16 • via Nuitee
P
Plot • couple • fr
10
Très sympa
Pros:

Superbe chambre et super repas

2026-05-16 • via Nuitee
S
Sophie • couple • gb
10
Comfortable and pleasant
Pros:

Clean, comfortable, room was a good size. And location was tucked away nicely away from the busy, which meant it was nice and quiet

2026-05-16 • via Nuitee
C
Christelle • family_with_children • fr
9
Pros:

La chambre était magnifique

2026-05-14 • via Nuitee