Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Comfortable and well-furnished rooms
Good amenities and breakfast options
Cons:
Issues with cleanliness reported
Location may not be ideal for everyone
Some amenities not replenished daily

Categories

Cleanliness
8.43
Some rooms reported issues with cleanliness and service quality.
Service
9.4
Many reviews highlight friendly and helpful staff, indicating good service.
Location
8.94
Mixed reviews; some found the location convenient while others felt it was a bit distant from attractions.
Room Quality
9.39
A number of guests praised the comfort and quality of the rooms.
Amenities
9.42
Several reviews mentioned good amenities, though some specific items weren't replenished.
Value for Money
8.88
Generally seen as good value given the quality, despite some concerns.
Food and Beverage
8.93
With positive comments on breakfast and in-house dining, overall quality is seen favorably.
Overall Experience
9.4
Overall positive sentiment noted in various reviews, highlighting a great stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:19

Property Description

Luxurious Accommodation
Experience a stay of comfort and elegance at KAYA Kyoto Nijo Castle, BW Signature Collection by Best Western. Indulge in spacious rooms, modern amenities, and impeccable service for a truly luxurious experience.

Convenient Location
Situated in the heart of Kyoto, our hotel offers easy access to popular landmarks such as Nijo Castle, Kyoto Imperial Palace, and the Kyoto International Manga Museum. Explore the rich culture and history of the city with convenience and ease.

Exceptional Services
From a well-equipped fitness centre to a 24-hour front desk, we ensure all your needs are met during your stay. Enjoy delicious meals at our on-site restaurant, stay connected with free WiFi, and experience top-notch hospitality from our dedicated staff.

Book now for an unforgettable stay at KAYA Kyoto Nijo Castle, BW Signature Collection by Best Western.

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ITM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.1
Based on 1784 reviews
Cleanliness: 8.43
Service: 9.4
Location: 8.94
Room Quality: 9.39
Amenities: 9.42
Value for Money: 8.88
Food and Beverage: 8.93
Overall Experience: 9.4
A
Amiara • solo_traveller • pe
10
Pros:

El hotel nos maravillo! La mezcla perfecta entre lo tradicional y la modernidad. El personal fue muy amable. El desayuno esta orientado a un buffet con comida tradicional japonesa y fue un gran punto a favor. Mi hijo de 2 años recibio muchas atenciones del staff, son muy gentiles. La habitación es preciosa y espaciosa. Es muy facil tomar buses y metro desde el hotel. Esta fuera del caos pero muy comunicado.

Cons:

Las toallas podrían tener un tamaño mas grande. Nos hizo falta black out en la habitación.

2026-06-13 • via Nuitee
D
Daley • couple • nl
10
2026-06-12 • via Nuitee
R
Ramin • couple • de
10
Perfect stylish individual hotel
Pros:

lovely smaller hotel, very stylish clean room, excellent breakfast. This was the nicest place during our 3 weeks in Japan. It‘s close to the Niijo Castle in a silent street, an authentic local supermarket is close, an excellent sushi restaurant right across the street.

2026-06-11 • via Nuitee
N
Nicolas • couple • fr
10
2026-06-11 • via Nuitee
D
DIMITRIOS • solo_traveller • gr
10
Best choice
Pros:

Excellent location and value. Get a taste of the authentic Kyoto

2026-06-10 • via Nuitee
J
José • solo_traveller • es
8
2026-06-09 • via Nuitee
B
Brett • couple • au
9
We enjoyed it
Pros:

Nice place to stay a little out of town but still great

Cons:

The breakfast were just ok

2026-06-09 • via Nuitee
L
Luis Arturo • couple • mx
10
2026-06-08 • via Nuitee
L
Leticia • couple • br
9
Pros:

Instalações novas e muito bonitas. Café da manhã bem completo. Quarto bem grande para o padrão japonês, super confortável.

2026-06-08 • via Nuitee
S
Silvia • couple • es
9
Equilibrio
Pros:

Hotel estiloso, pulcro, moderno y tranquilo cerca del Castillo Nijo. Súper bien conectado en transporte público con zonas como Gion e incluso con Nara. Personal impecable. Desayuno delicioso. Y un estupendo restaurante familiar de sushi justo enfrente. Volvería sin duda.

2026-06-07 • via Nuitee
J
Jiao • family_with_children • us
10
Pros:

Location and environment

Cons:

Food is expensive

2026-06-06 • via Nuitee
M
Miguel • family_with_children • br
9
Pros:

Very comfortable, breakfast is great and afternoon coffee as well

2026-06-06 • via Nuitee
G
Gianni • couple • be
8
Okay.
Pros:

Very clean and spacious rooms.

Cons:

Got charged 10€ extra for checking in 50 minutes earlier even though my booked room wasn’t available. The gym is very basic, just some free weights. I didn’t really like the location too much ‘cause any trip needed at least 30’ min of transport.

2026-06-06 • via Nuitee
A
Abby • couple • us
8
Fabulous!
Pros:

Loved the style of the room, everything was so spacious and felt luxurious. My boyfriend is 6’4” so finding a place that had enough room was a priority.

Cons:

Location was a little far from everything, we found ourselves taking the train and cabs daily to get over to the Gion district.

2026-06-05 • via Nuitee
K
kng • family_with_children • sg
8
I find the hotel's design so aesthetically pleasing that it made the stay delightful.
Pros:

We really enjoyed our stay here because of the services, cleanliness and design of the room. The materials used and the design of the rooms were so tastefully done. The hotel had also thoughtfully prepared nice snacks, drinks and very good quality toiletries for each room.

Cons:

The blinds couldnt block the strong sunlight enough so I was woken by the morning sun around 5 am every morning.

2026-06-05 • via Nuitee
I
Ines • solo_traveller • be
10
Pros:

The facilities , staff and breakfast

Cons:

I liked all, eventually the location.

2026-06-04 • via Nuitee
M
Marc • solo_traveller • nl
8
2026-06-04 • via Nuitee
T
Takashi • couple • jp
8
2026-06-04 • via Nuitee
S
SHINTANI • couple • jp
10
2026-06-04 • via Nuitee
D
Derk • couple • de
9
2026-06-03 • via Nuitee