Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Comfortable and well-furnished rooms
Good amenities and breakfast options
Cons:
Issues with cleanliness reported
Location may not be ideal for everyone
Some amenities not replenished daily

Categories

Cleanliness
8.43
Some rooms reported issues with cleanliness and service quality.
Service
9.4
Many reviews highlight friendly and helpful staff, indicating good service.
Location
8.94
Mixed reviews; some found the location convenient while others felt it was a bit distant from attractions.
Room Quality
9.39
A number of guests praised the comfort and quality of the rooms.
Amenities
9.42
Several reviews mentioned good amenities, though some specific items weren't replenished.
Value for Money
8.88
Generally seen as good value given the quality, despite some concerns.
Food and Beverage
8.93
With positive comments on breakfast and in-house dining, overall quality is seen favorably.
Overall Experience
9.4
Overall positive sentiment noted in various reviews, highlighting a great stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:19

Property Description

Luxurious Accommodation
Experience a stay of comfort and elegance at KAYA Kyoto Nijo Castle, BW Signature Collection by Best Western. Indulge in spacious rooms, modern amenities, and impeccable service for a truly luxurious experience.

Convenient Location
Situated in the heart of Kyoto, our hotel offers easy access to popular landmarks such as Nijo Castle, Kyoto Imperial Palace, and the Kyoto International Manga Museum. Explore the rich culture and history of the city with convenience and ease.

Exceptional Services
From a well-equipped fitness centre to a 24-hour front desk, we ensure all your needs are met during your stay. Enjoy delicious meals at our on-site restaurant, stay connected with free WiFi, and experience top-notch hospitality from our dedicated staff.

Book now for an unforgettable stay at KAYA Kyoto Nijo Castle, BW Signature Collection by Best Western.

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ITM

Location

Guest Reviews

9.1
Based on 1864 reviews
Cleanliness: 8.43
Service: 9.4
Location: 8.94
Room Quality: 9.39
Amenities: 9.42
Value for Money: 8.88
Food and Beverage: 8.93
Overall Experience: 9.4
V
Velarde • family_with_children • gb
10
2026-10-28 • via Nuitee
P
Philipp • couple • at
10
2026-10-28 • via Nuitee
A
Adina • family_with_children • ro
10
2026-10-28 • via Nuitee
D
daniel • family_with_children • dk
8
Amazing hotel
Pros:

Shower and bed was amazing, staff was friendly , helpful and competent. The area was quiet but had good restaurants and combinis nearby as well as many easy connections to other interesting locations.

Cons:

A general issue in japanese hotels seems to be sound insolation, so if your neighbours are loud you may have your sleep disturbed. Lack of clothing storage, which also seems to be a general issue.

2026-10-24 • via Nuitee
W
Wooding • couple • it
9
2026-10-24 • via Nuitee
E
Erika • couple • do
10
Paz y tranquilidad
Pros:

Me encantó

Cons:

Todo estuvo perfecto

2026-10-22 • via Nuitee
S
Samira • couple • gb
9
Lovely hotel with spacious rooms and friendly staff, but limited facilities.
Pros:

The room was spacious, the beds were extremely comfortable, and the décor was superb. The sinks were part of the main bedroom, but the layout was so well designed that using them didn't disturb the other person. They could also be hidden behind a blind, which was a clever touch.

The toilet and shower were in separate rooms, which was perfect when we were both getting ready in the morning before heading out for another day of exploring Kyoto.

The hotel staff were incredibly friendly, attentive and helpful, always greeting us with a smile and ready to assist.

The location was also very convenient, with subway and bus stops nearby. Nijo Castle is just a 15-minute walk away, making it a great base for sightseeing. There's also a large supermarket about 10 minutes away on foot, which was very handy.

Cons:

The main downside was the lack of facilities. I believe they only offer breakfast, and the bar closes at 6pm every day. They do, however, offer free self-service drinks, including sake, wine, tea and coffee, which is a nice touch.

But the lack of other services makes it a bit inconvenient when you want a drink at night or a light breakfast to take away in the morning, as you always have to find a shop or café nearby.

2026-10-22 • via Nuitee
J
Joel • couple • us
10
One of the most beautiful properties I’ve stayed at and if I return to Japan again, this property will be the first I bo
Pros:

For our first time in Japan, this property was by far our favorite stay in all the hotels we stayed in. The location is perfect and the hotel is beautiful.

Cons:

Only downside was no on property laundry but the staff gave instructions for a nearby laundry location that was one street over.

2026-10-21 • via Nuitee
F
francesco • family_with_children • it
10
2026-10-19 • via Nuitee
L
Laura • couple • be
10
Pros:

Nice beds, amazing details in the decoration and very friendly staff.

2026-10-18 • via Nuitee
J
Jemina • family_with_children • nl
10
2026-10-18 • via Nuitee
A
anthony • solo_traveller • us
9
Pros:

The room was a good size, very stylishly decorated. The bath area was cleverly laid out: separate shower, water closet, and sink areas (and two sinks). Very good buffet breakfast. Quiet residential neighborhood.

2026-10-17 • via Nuitee
W
Wilhelm • family_with_children • de
9
Sehr freundliches und ruhiges Hotel mit tollem Frühstück
2026-10-16 • via Nuitee
M
Myroslava • couple • us
9
Pros:

Lovely rooms and property

2026-10-14 • via Nuitee
G
Gianluca • extended_group • de
8
2026-10-12 • via Nuitee
L
Lubomira • extended_group • ch
10
2026-10-11 • via Nuitee
R
Roi • couple • il
9
Pros:

הצוות והחדר היו נהדרים

Cons:

לא הייתה חסימת אור מלאה אז בבוקר האור קצת הפריע

2026-10-09 • via Nuitee
A
amir • family_with_children • nz
5
Cons:

The room was clean, but unfortunately that was the only positive aspect of our stay.

We were charged an additional city accommodation tax on top of the booking price, which was not clearly disclosed in the booking information we saw. Any mandatory additional charges should be explained clearly before booking.

The property felt more like a motel than the hotel experience we expected at this price. The location was also inconvenient for our sightseeing and shopping, with a longer walk to the train station than we would have liked.

We stayed at four different hotels during our trip to Japan. This was the most expensive and our least favourite. Overall, we did not feel it offered good value for money and would choose somewhere else next time.

2026-10-09 • via Nuitee
D
Dimitri • solo_traveller • fr
9
2026-10-07 • via Nuitee
R
Regis • couple • br
10
2026-10-07 • via Nuitee