Rugs Hotel Augsburg, Trademark Collection by Wyndham

Hotels
•
Trademark
7.9 (5893 reviews)
Halderstr. 29 , Augsburg , DE
+49 821 50390

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location right next to the main train station
Friendly reception staff reported by many guests
Rooms often clean, quiet and well equipped
Good parking access / close to public parking
Some guests report very good breakfast and comfortable beds
Convenient for tram access to the historic centre
Cons:
Unreliable or unusable Wi‑Fi reported by at least one guest
Breakfast can run out, is sometimes unstaffed and feels expensive
Occasional cleanliness problems (mould in shower, dusty corridors, dirty plates)
Security concern: lack of manual interior door locks mentioned
Paid luggage storage lockers (extra unexpected fee)
Building is somewhat aged in places

Categories

Cleanliness
7.5
Generally reported as clean, but several reviews note issues (mould in shower, very dusty corridor carpet, dirty plates piling up in breakfast area) so cleanliness is slightly below excellent.
Service
7.5
Staff are often described as friendly and helpful at reception, with guests saying they would return; however there are multiple reports of unhelpful staff when problems arose (internet) and occasional absence of staff during breakfast service.
Location
10
Consistently praised: immediate proximity to the main train station and easy tram access to the historic centre — repeatedly cited as the hotel's strongest asset.
Room Quality
8.5
Rooms are described as well equipped, quiet and comfortable with good decor and bedding for many guests; a few mentions of narrow/uncomfortable beds and an aging building lower the score slightly.
Amenities
7.5
Mixed: some guests praise strong Wi‑Fi, toiletries and parking facilitation, but at least one review reports unusable internet and missing interior door locks, bringing the category down.
Value for Money
6.5
Price is competitive for some, but several complaints about expensive or poor-value breakfast and an unexpected paid luggage locker fee reduce perceived value.
Food and Beverage
7.2
Breakfast opinions vary: some describe it as very good and plentiful, others report food running out, unstaffed periods, and that it feels overpriced — overall mixed leaning slightly positive.
Overall Experience
8.5
Most guests had a positive stay and would return, praising location, friendly staff and comfortable rooms; notable negatives (Wi‑Fi, breakfast service, occasional cleanliness/security issues) temper the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:30

Property Description

Convenient Location
Located right next to Augsburg train station, this IntercityHotel offers easy access to transportation for guests looking to explore the city hassle-free.

Modern Rooms with Amenities
The Rugs Hotel Augsburg City boasts bright and soundproofed rooms equipped with desks and Wi-Fi, ensuring a comfortable stay for business and leisure travelers alike.

Delicious Breakfast Options
Start your day right with a varied breakfast buffet served every morning at the hotel, providing a tasty and energizing way to kick off your adventures in Augsburg.

Book your stay now at the Rugs Hotel Augsburg City for a convenient and comfortable experience during your visit to Augsburg!

Important information:

The hotel provides free-of-charge Wi-Fi use, subject to conditions of bandwidth usage and access. Further details are available from the hotel upon request.

Please note that this hotel is strictly non-smoking.

If you want to drive into central Augsburg, you must buy an Umweltplakette (fuel emission sticker).
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MUC

Location

Guest Reviews

7.9
Based on 5893 reviews
Cleanliness: 7.5
Service: 7.5
Location: 10
Room Quality: 8.5
Amenities: 7.5
Value for Money: 6.5
Food and Beverage: 7.2
Overall Experience: 8.5
K
Kiki • solo_traveller • de
7
Pros:

alles gut

Cons:

nichts

2026-10-30 • via Nuitee
F
Florent • solo_traveller • de
8
Pratique , personnel accueillant, prix compétitif
Pros:

Pratique, à 2min à pieds de la gare

2026-10-30 • via Nuitee
L
Lisa • solo_traveller • de
7
2026-10-29 • via Nuitee
R
RTSRailTransportService • solo_traveller • at
10
2026-10-29 • via Nuitee
T
tina • couple • us
10
2026-10-29 • via Nuitee
L
Lei • solo_traveller • de
1
2026-10-28 • via Nuitee
J
Jessica • couple • de
6
2026-10-28 • via Nuitee
A
Ali • solo_traveller • ch
7
Pros:

Clean and well equipped, I had everything I needed. The neighboring room and the train tracks were a bit loud at times but otherwise I had a good sleep. The location is also super convenient being close to the train station.

Cons:

Breakfast was running out of food too fast, even when arriving 1 hour before the end. On one day there was even no staff available anywhere, dirty plates were piling up, and there was barely any food left. It's too bad because the food is decent otherwise (though quite expensive for the result).

2026-10-28 • via Nuitee
M
Marcel • extended_group • de
7
Alles gut
Pros:

Lage

Cons:

Krach

2026-10-26 • via Nuitee
S
Stefan • couple • de
8
2026-10-25 • via Nuitee
T
Tatjana • couple • de
9
Gerne wieder
Pros:

Ich war schon mehrfach da. Gut ausgestattet und sehr gut gelegen alles sehr sauber.

Cons:

Etwas Schimmel in der Duschkabine. Das Frühstück ist sehr teuer deshalb habe ich es nicht gebucht.

2026-10-25 • via Nuitee
P
Peter • couple • de
7
2026-10-25 • via Nuitee
A
AlexanderHuebner • couple • de
8
Pros:

Zentrale Lage am Hbf. Zimmer war gut. Die Sanitäranlagen können gelegentlich eine Grundreinigung vertragen. Das Frühstück war sehr gut.

Cons:

Das man für die Gepäckdeponierung kostenpflichtig ein Schließfach mieten muss, würde man in einem Hostel erwarten, nicht aber in einem 3 Sterne Hotel. Ehrlich gesagt eine Frechheit und für mich ein Grund, das Hotel nicht mehr zu buchen

2026-10-25 • via Nuitee
E
Etsuko • couple • jp
10
快適な旅の一部でした
Pros:

ロケーションがよく、街を楽しめた

2026-10-25 • via Nuitee
M
Michael19771 • extended_group • de
9
2026-10-25 • via Nuitee
S
Sonia • couple • mx
9
2026-10-24 • via Nuitee
G
Gabriel • extended_group • cr
7
2026-10-24 • via Nuitee
S
Stankova • extended_group • bg
8
2026-10-23 • via Nuitee
R
Renê • solo_traveller • br
2
Unusable Wi-Fi and Security Flaws – Location is the Only Plus
Pros:

Apenas a localização, bem perto da estação de trem.
The only good thing about this hotel is its location right next to the Augsburg main train station. Otherwise, avoid it.

Cons:

Internet não funciona! Inaceitável!
Para piorar os funcionários não conseguiam resolver nada. Na porta do quarto não tinha tranca manual. Total sensação de insegurança.
The internet here is completely unusable, clocking in at under 2 Mbps. In 2026, these dial-up speeds are entirely unacceptable. When we complained, the staff were not helpful at all and simply told us nothing could be done.
Additionally, the room felt very insecure because there are no manual locks on the inside of the doors.

2026-10-23 • via Nuitee
D
Donald • solo_traveller • us
7
Pros:

it was next to the train station and the trams to the historical center.

2026-10-22 • via Nuitee