The Cloud One Hamburg-Kontorhaus

Hotels
8.6 (2404 reviews)
Willy-Brandt-Straße 20-22 , Hamburg , DE

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great breakfast
Central location
Cons:
Small rooms
Limited amenities
Breakfast space issues

Categories

Cleanliness
9
Very clean and well-maintained as noted by multiple reviews.
Service
9.2
Highly praised attentive and friendly service from staff.
Location
8.9
Great location, central and easy access to attractions.
Room Quality
8
Rooms noted to be small with limited amenities.
Amenities
7.7
Some amenities lacking, such as smart TV and sufficient storage.
Value for Money
8.7
Generally perceived as good value considering service and cleanliness.
Food and Beverage
8.6
Good breakfast but some limitations on space.
Overall Experience
8.7
A satisfying experience with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:34

Property Description

Central Location and Nearby Attractions
The Cloud One Hamburg-Kontorhaus is ideally located in the heart of Hamburg, just a stone's throw away from popular attractions such as Miniatur Wunderland and Elbphilharmonie Hamburg.

Comfortable Rooms and Amenities
Enjoy your stay in our air-conditioned rooms equipped with modern amenities including free WiFi, a flat-screen TV, and a private bathroom with complimentary toiletries.

Helpful Staff and Delicious Breakfast
Our friendly staff, fluent in German and English, are available 24/7 at the reception to assist you. Start your day with a delicious breakfast offering buffet, continental, and vegetarian options.

To book your stay at The Cloud One Hamburg-Kontorhaus, please make your reservation now.

Important information:

When booking more than 7 rooms, different policies and additional supplements may apply.

Directions to the underground car park: Hopfensack 17, 20457 Hamburg
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 2404 reviews
Cleanliness: 9
Service: 9.2
Location: 8.9
Room Quality: 8
Amenities: 7.7
Value for Money: 8.7
Food and Beverage: 8.6
Overall Experience: 8.7
J
Joachim • solo_traveller • de
8
2026-09-19 • via Nuitee
B
Bernd-Bodo • couple • de
8
Alles bestens
Pros:

Sehr zentral nicht weit vom Bahnhof entfernt

2026-09-19 • via Nuitee
K
Katja • solo_traveller • de
10
Würde ich sofort wieder buchen.
Pros:

Die Lobby und die aber sind aussergewöhnlich stilvoll und einladend. Das Lichtkonzept ist der Hammer. Die Sitzmöbel sehr schön. Wir haben bis 03:30Uhr dort gesessen und wurden ausserordentlich gut von Barkeeper Florian bedient. Er hat uns so kompetent und passioniert beraten. Er liebt einfach seinen Job, das spürt man bei allem
Was er sagt und tut. Das ist herausragend.

2026-09-19 • via Nuitee
S
Steven • couple • gb
7
2026-09-19 • via Nuitee
F
florian • couple • de
10
Sehr gemütlich, sehr gut!
Pros:

Sehr gute Lage, freundliches und sehr modernes und sauberes Hotel! Die Bar und der Bereich um die Bar sind sehr gemütlich! Alles prima!

2026-09-19 • via Nuitee
N
Noah • couple • ch
8
2026-09-18 • via Nuitee
O
Onur • couple • tr
7
2026-09-18 • via Nuitee
S
Stefan • solo_traveller • li
9
2026-09-18 • via Nuitee
P
Peter • couple • ch
9
2026-09-18 • via Nuitee
S
Sven • solo_traveller • de
9
2026-09-18 • via Nuitee
R
Richard • solo_traveller • gb
9
The hotel offers excellent spaces to relax over a drink or snacks.
Pros:

The location was reasonably close to the main station and the city centre. I really enjoyed the atmosphere of the lounge on the ground floor and the evening bar on the rooftop, with views out to the docks.

Cons:

My room was slightly smaller than would be ideal. It's frustrating when opening a two-part case requires moving the furniture and blocking access to the window.

2026-09-18 • via Nuitee
E
Eugen • couple • de
10
2026-09-17 • via Nuitee
B
Barletta • couple • pl
10
Super
Pros:

The hotel is really nice! It's centrally located and super efficient.

Cons:

I have no complaints about this

2026-09-17 • via Nuitee
O
Olivia • solo_traveller • de
10
2026-09-17 • via Nuitee
A
Alessandro • couple • it
9
A fantastic stay with just a few details to make it perfect
Pros:

The hotel boasts an exceptional location and a genuinely welcoming staff that sets a warm tone right from arrival. The rooms are remarkably comfortable, complete with high-quality bathroom amenities.

A major highlight is the breathtaking rooftop, where spectacular views combine with a stylish, inviting bar that serves an impressive selection of drinks and snacks.

Cons:

While the bar menu is great for drinks and quick bites, expanding the options for a light lunch or dinner would add real convenience.

Additionally, while the overall stay was virtually flawless, a little extra attention to the upkeep and styling of the private balconies would have turned a great stay into a truly unforgettable one.

2026-09-17 • via Nuitee
N
Nuno • solo_traveller • pt
9
2026-09-17 • via Nuitee
R
Ramona • couple • de
10
Pros:

Es ist ein sehr schönes Hotel
Hat alles gepasst

Cons:

Leider hatten wir keinen Parkplatz im Hotel bekommen und mussten in der Umgebung suchen. In Hamburg ist das nicht so leicht.

2026-09-16 • via Nuitee
P
Patrick • couple • ch
9
Alles top für einen entspannten Städtetrip
Pros:

Architektur und Innenausstattung harmonieren sehr gut. Die Zimmer sind komfortabel und schallisoliert. Trotz der grossen Anzahl Gäste kommt nie Dichtestress auf und ist das Personal stets freundlich und zuvorkommend. Die Rooftop-Bar ist top! Das Hotel liegt ideal um die Stadt zu Fuss zu erkunden. Alle Sehenswürdigkeiten und der Bahnhof sind zu Fuss gut erreichbar.

Cons:

Es ist alles top. Zum Ende der Frühstückszeit wird sehr zügig abgeräumt, so dass fast etwas Stress aufkommt.

2026-09-16 • via Nuitee
E
Elena • couple • ro
10
2026-09-16 • via Nuitee
M
Marianne • couple • ch
8
2026-09-16 • via Nuitee