The Cloud One Hamburg-Kontorhaus

Hotels
8.6 (2004 reviews)
Willy-Brandt-Straße 20-22 , Hamburg , de

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Pets allowed
Lift / Elevator
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Review Highlights

Pros:
Friendly staff
Clean rooms
Great breakfast
Central location
Cons:
Small rooms
Limited amenities
Breakfast space issues

Categories

Cleanliness
9
Very clean and well-maintained as noted by multiple reviews.
Service
9.2
Highly praised attentive and friendly service from staff.
Location
8.9
Great location, central and easy access to attractions.
Room Quality
8
Rooms noted to be small with limited amenities.
Amenities
7.7
Some amenities lacking, such as smart TV and sufficient storage.
Value for Money
8.7
Generally perceived as good value considering service and cleanliness.
Food and Beverage
8.6
Good breakfast but some limitations on space.
Overall Experience
8.7
A satisfying experience with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:34

Property Description

Central Location and Nearby Attractions
The Cloud One Hamburg-Kontorhaus is ideally located in the heart of Hamburg, just a stone's throw away from popular attractions such as Miniatur Wunderland and Elbphilharmonie Hamburg.

Comfortable Rooms and Amenities
Enjoy your stay in our air-conditioned rooms equipped with modern amenities including free WiFi, a flat-screen TV, and a private bathroom with complimentary toiletries.

Helpful Staff and Delicious Breakfast
Our friendly staff, fluent in German and English, are available 24/7 at the reception to assist you. Start your day with a delicious breakfast offering buffet, continental, and vegetarian options.

To book your stay at The Cloud One Hamburg-Kontorhaus, please make your reservation now.

Important information:

When booking more than 7 rooms, different policies and additional supplements may apply.

Directions to the underground car park: Hopfensack 17, 20457 Hamburg
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 2004 reviews
Cleanliness: 9
Service: 9.2
Location: 8.9
Room Quality: 8
Amenities: 7.7
Value for Money: 8.7
Food and Beverage: 8.6
Overall Experience: 8.7
G
Garcia Perez • solo_traveller • es
10
2026-07-25 • via Nuitee
C
Crina-Brigitte • couple • de
10
2026-07-25 • via Nuitee
S
Storgaard • couple • dk
10
Virkelig lækkert. Kommer helt sikkert igen.
Pros:

Virkelig god beliggenhed. Meget venligt og imødekommende personale. Rent og pænt.

Cons:

Lidt dyrt i bar og rooftop bar.

2026-07-25 • via Nuitee
S
Silvia • family_with_children • de
6
Preis-Leistung eher negativ. Das Zimmer war sehr klein. Insgesamt zu teuer. Die Lage ist dagegen sehr gut, wenn man eine
Pros:

Super Lage, sehr nettes Personal

Cons:

Sehr kleine Zimmer, Frühstück war ok, für den Preis aber zu minimalistisch

2026-07-25 • via Nuitee
Y
Yvonne • couple • de
9
Pros:

Zentral - schönes Ambiente

2026-07-25 • via Nuitee
S
Sandra • family_with_children • de
10
Gerne wieder!
Pros:

Top Lage, ordentliche Zimmer und bequeme Betten.
Frühstück war auch top, leider hatten wir nicht viel Zeit und konnten es nicht genießen; daher für uns eher zu teuer.

2026-07-25 • via Nuitee
S
Stefanie • couple • de
8
Idealer City-Trip mit angenehmen Aufenthalt im Hotel The Cloud One
Pros:

Die Lage, das freundliche Personal, das sehr gute Frühstück sowie das Design des Hotels sind besonders positiv hervorzuheben.

Cons:

Den Preis, zu dem wir gebucht haben, war relativ hoch.

2026-07-25 • via Nuitee
S
Sahad • family_with_children • dk
1
Pros:

Intet

Cons:

Hotellet lå centralt, men servicen var meget skuffende. Personalet var uprofessionelt, uhjælpsomt og langt fra det serviceniveau, man forventer af et 4-stjernet hotel.

2026-07-25 • via Nuitee
A
Ar Sr • solo_traveller • de
8
A stylish and comfortable hotel with great facilities, with excellent lobby design and rooftop bar.
Pros:

The room was very comfortable, clean, and well maintained. The bar in the lobby is beautiful, and both the hotel bar and rooftop bar have a stylish atmosphere. The hotel lobby also offers comfortable spaces for meetings, making it a great choice for both business and leisure.

Cons:

The rooms could be a little more spacious. I also would have appreciated having a minibar or a small refrigerator in the room.

2026-07-25 • via Nuitee
E
Erik • family_with_children • no
8
Cons:

Altfor dyr frokost !!! Helt borte

2026-07-25 • via Nuitee
O
Olli • couple • fi
10
Laadukas hotelli loistavalla sijainnilla!
Pros:

Todella siisti moderni hotelli hyvällä sijainnilla. Aulatilat todella viihtyisät ja ylimmän kerroksen baari mukava lisäbonus. Suosittelen vahvasti tätä hotellia.

Cons:

Emme ottaneet 24,50 € maksavaa aamiaista vaan söimme sen muualla.

2026-07-25 • via Nuitee
P
Peter • solo_traveller • ch
10
2026-07-25 • via Nuitee
D
Daniel • couple • ch
8
Pros:

Déjeuner et déco bar entrée

Cons:

Le fait que la lumière d'ambiance ne puisse pas e^tre complétement éteinte était dérangeante.

2026-07-25 • via Nuitee
M
Martin • couple • dk
8
2026-07-25 • via Nuitee
A
Anna • solo_traveller • se
10
2026-07-25 • via Nuitee
J
John • family_with_children • dk
8
2026-07-25 • via Nuitee
L
Laurence • solo_traveller • ch
10
Perfect and stylish ¹¹location
Pros:

Perfect location for a short exploration of Hamburg. In walking distance to lots of places - for us the Miniatur Wunderland was on the schedule. Incredibly accommodating for our dog - room with little outdoor access and on first floor so quick to get out. Little treats even. Very cool. Super sound proof. Comfy beds. Lovely all around. Good and safe underground parking (25 euro per day).

Cons:

Nothing.

2026-07-25 • via Nuitee
M
Marianne • extended_group • de
7
Zimmer eher Einzelzimmer, unpraktisch für 2
Pros:

Tolle Roof Top Bar mit dem super Kellner Florian, auch Eingangsbereich war prima. Überhaupt sehr nettes Personal

Cons:

Die Zimmer waren nicht komfortabel für 2 Personen, sehr eng. Kein Schubfach. Ablagen am Bett nutzlos

2026-07-24 • via Nuitee
S
Susanne • solo_traveller • at
10
2026-07-24 • via Nuitee
M
Minh Trang • couple • de
8
2026-07-24 • via Nuitee