Novotel Hamburg Central Station

Hotels
•
Novotel
9 (1345 reviews)
Steinstrasse 1 , Hamburg , de

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
High parking fees
Restaurant reservations
Room size issues

Categories

Cleanliness
8.93
Rooms and bathrooms are clean, but some mentioned maintenance issues.
Service
9.6
Friendly and accommodating staff who helped resolve issues.
Location
9.94
Excellent central location close to the main station and city center.
Room Quality
8.39
Comfortable room but some issues with room size and lighting.
Amenities
8.92
Provided coffee machine and refrigerator, but lacked a hairdryer.
Value for Money
8.38
Concerns raised about dining options and parking costs.
Food and Beverage
8.43
Breakfast options were plentiful, but the restaurant was small and lacked availability.
Overall Experience
9.4
Overall good experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:36

Property Description

Prime Location: Centrally located in Hamburg, close to major attractions like Mönckebergstraße and Town Hall Hamburg.

Modern Amenities: Enjoy air-conditioned rooms, free WiFi, and a fitness centre for your convenience.

Delicious Dining Options: Indulge in a scrumptious buffet breakfast each morning and unwind at the on-site bar in the evenings.

For a memorable stay in Hamburg, book your room at Novotel Hamburg Central Station now!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs EUR 35 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 1345 reviews
Cleanliness: 8.93
Service: 9.6
Location: 9.94
Room Quality: 8.39
Amenities: 8.92
Value for Money: 8.38
Food and Beverage: 8.43
Overall Experience: 9.4
K
Karina • solo_traveller • ae
10
2026-07-25 • via Nuitee
F
Frank • family_with_children • se
9
2026-07-25 • via Nuitee
E
Ezgi • couple • tr
10
2026-07-25 • via Nuitee
E
Ece • family_with_children • tr
1
Kötü bir konaklama(bize verdikleri geçmiş çağlardan kalma fanın fotoğrafını yüklüyorum
Pros:

Tesisin konumu güzel,gayet temiz bir tesis.

Cons:

Kaldığımız 3 gün boyunca Hamburg yağmurlu ve soğuktu.Kliması çalışmayan bir oda vermişler bize.Dolayısıyla odadada baya üşüdük.İlk gün biz çalıştıramadık zannettik.2. Gün resepsiyona söylediğimizde doğru düzgün ilgilenmediler bile.Zorla odaya gelip baktılar bir sorun olmadığını söylediler.Falat gelirken ellerinde küçük bir fan getirmişler yani sorun olduğunu biliyorlardı.Fanı çalıştırdık inanılmaz bir kötü koku yayıldı odaya.İnip tekrar fanı götürdüm,odayı ısıtamadığımızı söyledim.Odaların hepsi dolu,oda değişikliği yapamam,yapabilecek birşeyim yok dediler.Eğer istersek son gece değiştirebiliriz dediler.Bu nasıl bir otel anlayışıdır gerçekten şaşırdım.Profesyonellikten tamamen uzak bir yaklaşım.3 gece baya üşüye üşüye kaldık odada neticede.Bir daha asla Novotel!

2026-07-25 • via Nuitee
C
Carlos • family_with_children • ch
6
2026-07-25 • via Nuitee
A
Alfred • solo_traveller • at
10
2026-07-25 • via Nuitee
T
Toke • solo_traveller • dk
8
Pros:

Værelserne var rigtigt gode, gode senge. Rent, pænt og hyggeligt. Og hotellet ligger virkelig godt. personalet var også rigtig flinke og hjælpsomme. Lækre drinks i baren.

Cons:

Dette hotel kunne få top karakterer hvis de fik gjort noget ved morgenmaden. Der er ikke plads nok, og selve maden var heller fantastisk. Bacon og Æg var ikke stegt ordentligt. Brødet var også lidt tørt. Ærgerligt for det er virkelig det eneste negative at sige om hotellet.

2026-07-25 • via Nuitee
V
Viive • couple • ee
10
Järgmine kord valin kindlasti selle hotelli
Pros:

1. Suurepärane asukoht. Umbes 5 min jalutada rongijaama, 3 min kõndida peamisele kaubandustänavale. Metroo peatus on täpselt hotelli ukse ees. Raekojani on max 15 min jalutada.
2. Hotell on värske, puhas, hubane. Tänava müra tuppa ei kosta (meil oli hoovipoolne tuba).
3. Hommikusöök oli erakordselt rikkalik ja maitsev.
4. Toas ootas meid suur pudel joogivett, mis tegi eriti rõõmu.

2026-07-25 • via Nuitee
N
Nina • family_with_children • ch
8
Empfehlenswert!
Pros:

Tolle Lage! Schönes, neues Hotel.

Cons:

Zimmer eher klein für drei Personen, Zusatzbett mässig komfortabel.

2026-07-25 • via Nuitee
K
khalid • family_with_children • sa
10
2026-07-25 • via Nuitee
L
Lone • family_with_children • dk
10
Værelser var superfine, morgenmaden manglede intet. Lækkert med køleskab på værelset
Pros:

Det ligger godt i forhold til shopping og transport

Cons:

At jeg ikke kunne åbne vinduet på værelset

2026-07-25 • via Nuitee
J
Jimmy • solo_traveller • dk
7
Pros:

Hotellet ligger rigtig godt

Cons:

Værelset var for varmt. Sovesofaen er for hård.

2026-07-24 • via Nuitee
D
Daniel • couple • ch
6
2026-07-24 • via Nuitee
T
Thomas • couple • de
8
Eine schöne Woche in Hamburg mit prima Unterkunft
Pros:

Super Frühstücksbuffet, sehr nah am Hauptbahnhof, idealer Ausgangspunkt für Hafencity und Speicherstadt

Cons:

Leider eine Baustelle vor der Tür mit entsprechend Krach am Morgen, aber halb Hamburg ist derzeit eine Baustelle

2026-07-24 • via Nuitee
R
Rita • couple • de
9
2026-07-24 • via Nuitee
J
Jonas • couple • se
10
2026-07-24 • via Nuitee
H
Hyunjung • family_with_children • kr
10
Pros:

교통이 정말 편리하고
가까운곳에 명소가 많고
숙소가 깔끔하고 직원이 친절해요!

2026-07-24 • via Nuitee
M
Mario • solo_traveller • ch
5
Pros:

Sehr zentrale Lage

Cons:

Beim Check-In mussten wir 40 Minuten warten
Zimmer (Eltern / Kids) nicht auf dem gleichen Stock, obwohl dies am Morgen noch zu gesagt per Mitteilung
Zwischen Türe zu einem anderen Raum war offen und dauerte mehr als 1 Stunde zum Schliessen lassen.

2026-07-24 • via Nuitee
M
Martin • couple • ch
9
Schönes, sauberes und modernes Hotel im Zentrum, preiswert und freundlich
Pros:

Günstige, zentrale Lage, 8 Minuten zu Fuss vom Bahnhof. Busstationen beim Hotel, U-Bahn in der Nähe. Sehr freundlicher Empfang, gilt auch für Bar, Restaurant und Zimmerservice! Herzlichen Dank!

Cons:

Gar nichts zu meckern! Empfindliche Ohren sollten in der Nacht vielleicht die Fenster schliessen, da der Verkehrslärm recht gut zu hören ist. Aber man kann ja nicht im Zentrum sein und eine Ruhe-Oase erwarten! ;-)

2026-07-24 • via Nuitee
M
Marcus • family_with_children • se
9
2026-07-24 • via Nuitee