La Palma Beachfront Hotel Boutique

Hotels
7.7 (298 reviews)
km. 9.5 Boulevard Kukulcan , Cancún , MX

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Express check-in/check-out
Safety deposit box
Tour desk
Non-smoking throughout
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Review Highlights

Pros:
Excellent beachfront location (near ferry, supermarket, restaurants)
Helpful and responsive staff
Good value for money
Clean / cute rooms mentioned by several guests
Cons:
Noise from nearby construction and loud bar/restaurant
No in-room fridge and limited amenities (no breakfast, occasional no hot water)
Power outages / no generator reported
Weak AC in some rooms; some cleanliness issues (rusty shared fridge)

Categories

Cleanliness
7.2
Mixed reports: some guests called rooms clean and 'cute', but others noted cleanliness issues (rusty shared fridge, general attention needed).
Service
8.6
Generally positive — staff described as receptive and communicative before/during/after stays; responsive when problems arose.
Location
9.6
Consistently praised — literally on the beach, steps from the ferry, supermarkets, restaurants and nightlife; standout strength in reviews.
Room Quality
7
Mixed: some liked room layouts (beachfront suite), but complaints include weak AC, noisy rooms, lack of in-room fridge and average beds.
Amenities
5.6
Weak — multiple guests mentioned no in-room fridge, no breakfast, occasional no hot water and no power back-up during outages.
Value for Money
8.6
Viewed as good value by many guests given the prime location and price; several comments explicitly cite strong cost-benefit.
Food and Beverage
5.8
Underwhelming: no hotel breakfast offered for some guests, loud bar/restaurant music impacting stays; limited on-site F&B positives.
Overall Experience
9.2
Overall positive experience driven by unbeatable location, helpful staff and good value despite noise, some amenity and room-quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-21 04:22

Property Description

Luxurious Beachfront Accommodation
Experience 4-star luxury at La Palma Beachfront Hotel Boutique - Self Check In, located in the heart of Cancún. Enjoy stunning views of the beachfront from the outdoor swimming pool, terrace, and restaurant.

Convenient Amenities
Relax in comfort with a concierge service, free WiFi, and well-appointed rooms featuring modern amenities such as air conditioning, TV, and private bathrooms. Some rooms even offer a balcony for a perfect sunset view.

Prime Location
Explore nearby attractions like Caracol and Playa Forum, or take a short walk to Playa Gaviota Azul. With La Isla Shopping Mall and Cancun Government Palace just a few kilometers away, convenience is at your doorstep.

Book your stay at La Palma Beachfront Hotel Boutique - Self Check In for an unforgettable beachfront retreat in Cancún.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 298 reviews
Cleanliness: 7.2
Service: 8.6
Location: 9.6
Room Quality: 7
Amenities: 5.6
Value for Money: 8.6
Food and Beverage: 5.8
Overall Experience: 9.2
G
Giovanni • couple • it
8
Forse a causa della bassa stagione, metà settembre, la zona non era tenuta ben pulita, davanti all albergo c’è un ristor
Pros:

Posizione, camera molto grande

2026-10-15 • via Nuitee
K
Keysi • couple • pa
9
Volvería a ir…
Pros:

Me encantó mucho la ubicación, es céntrico y podía desplazarme con tranquilidad a donde quisiera. Es acogedor y muy lindo, adicional el personal es muy atento!

Cons:

No podría decir que no me gustó algo, ya que siguen en construcción y pienso que cuando terminen será un 10/10.

2026-10-13 • via Nuitee
C
Coraline • couple • gp
7
Très bel hôtel avec un super potentiel ! Malheureusement pas d’eau chaude lors de notre séjour et chambre mal insonorisé
2026-10-12 • via Nuitee
דינר • solo_traveller • il
10
2026-10-11 • via Nuitee
A
Avila • couple • co
10
Pros:

Excelente, muy amables, servicio de calidad.

2026-10-11 • via Nuitee
שישפורטיש • couple • il
10
2026-10-09 • via Nuitee
C
CARLOS ROBERTO DE • solo_traveller • br
8
Ótima localização, próximo à região do Coco Bongo
Pros:

Ótima localização e opção perfeita para quem não quer ficar em resort all inclusive e prefere explorar a cidade e região

Cons:

A reforma retirou o café da manhã, temporariamente, o que realmente faz falta em uma experiência de viagem

2026-10-08 • via Nuitee
J
Jacopo • solo_traveller • it
8
2026-09-17 • via Nuitee
K
Király • solo_traveller • hu
10
Pros:

Nice staff, clean and cozy room. They also let me do a late check-out, because I had late flight.

Cons:

I loved everything

2026-09-16 • via Nuitee
R
Robyn • solo_traveller • au
10
Thanks Cortella, excellent service.
Pros:

Location amazing!

2026-09-12 • via Nuitee
L
Lutter • couple • fr
7
2026-09-12 • via Nuitee
G
Glaucia • solo_traveller • br
5
Tem que melhorar recepcionista
Pros:

A praia

Cons:

O hotel é bem simples e, pelo valor cobrado, acredito que existam opções melhores, como o Calypso.

O que mais me incomodou, porém, foi o atendimento da recepção. Desci às 8h da manhã para fazer o check-out e não havia ninguém disponível. Como eu tinha um passeio programado, pedi posteriormente que retirassem minha mala do quarto, já que eu não estaria no hotel. Fui informada de que isso não seria possível. Por conta disso, precisei cancelar um dia do meu passeio para conseguir voltar ao hotel e retirar a bagagem, o que foi bastante frustrante.

Outro ponto negativo é que não há frigobar dentro do quarto. A geladeira é compartilhada e, durante minha estadia, havia vários restos de alimentos de outros hóspedes, o que não considero adequado.

No geral, esperava mais e, principalmente, mais flexibilidade e atenção por parte da equipe da recepção.

2026-09-10 • via Nuitee
K
Karina • couple • gb
9
2026-09-05 • via Nuitee
K
Kévin P. • couple • fr
8
Très bel établissement, plein de charme et idéalement situé.
Pros:

La situation de l'hôtel sur la plage avec accès direct à la mer et des transats privés. La magnifique piscine pour se détendre. La végétalisation des espaces de l'hôtel. Le personnel très sympathique et serviable. Le linge de lit et les serviettes de bonne qualité. La climatisation efficace dans la chambre.

Cons:

Ce sont des détails, mais il manquait quelques services attendus pour un 4 étoiles : pas de distributeurs de savon, gel douche et shampoing dans la salle de bain (il n'y avait que des petites dosettes), pas de sèche-cheuveux et pas de verre pour les brosses à dents dans la salle de bain, pas de fer à repasser, pas de verres et pas de quoi faire un café dans la chambre. Enfin quelques équipements de la chambre étaient un peu abimés (pieds de chaises et réfrigérateur un peu attaqués la rouille).

2026-08-29 • via Nuitee
D
David • family_with_children • mx
1
Did not Stay
Pros:

NOTHING

Cons:

There was no relationship between the pictures descriptions and reality. Their description and pictures are an illusion. The place is located exactly in the main public beach, with restaurants playing frenetic music and tons of people. In fact, we did not stay and left after understanding that the place was a fake. We decided to leave immediately, and we did not get any reimbursement. We did not use the place. The price is completely outrageous

2026-08-25 • via Nuitee
A
Alessandra • couple • it
8
2026-08-24 • via Nuitee
B
Belén • couple • es
9
2026-08-24 • via Nuitee
A
Arianna • couple • it
10
Personale gentilissimo e molto cordiale
Pros:

Posizione eccellente, nel centro turistico di Cancun. Collegato molto bene e con tanti servizi. Personale di reception molto gentile e cordiale, molto disponibile. Nonostante la musica del bar situato davanti alla struttura abbiamo risposato benissimo, nelle stanze non si udiva nulla. La piscina privata è una chicca 👍🏻

2026-08-21 • via Nuitee
V
Villalobos • solo_traveller • co
9
Pros:

Un ambiente tranquilo. Cercano al sitio de mis actividades en Cancún.

2026-08-21 • via Nuitee
L
Leonardo • solo_traveller • it
8
Night on the sea!
Pros:

Literally on the sea!

Cons:

A bit noisy

2026-08-18 • via Nuitee