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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Garden
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Pets allowed
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Tour desk
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Massage services
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Packed lunches
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Spa/wellness center
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Private parking
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Allergy-free room
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Pool with view
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Evening entertainment
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Infinity pool
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Outdoor furniture
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Wine/champagne
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Airport drop off
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Airport pick up
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Coffee Shop on site
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Beach
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Key access
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Food delivered to guest room
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CCTV in common areas
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Live music/performance
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Themed dinner nights
Review Highlights
Categories
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Property Description
Luxurious Beachfront Accommodation
Exquisite Dining and Relaxation
Indulge in delicious meals at our on-site restaurant and unwind with a refreshing drink at the bar. The terrace offers a perfect spot to enjoy the stunning views while savoring your favorite beverage.
Convenient Services and Amenities
With a 24-hour front desk, shuttle service, and free WiFi, we ensure your comfort and convenience throughout your stay. Our rooms feature modern amenities like air conditioning, a desk, and a private bathroom with complimentary toiletries.
Experience the beauty of Tulum at Casa Gitano and make unforgettable memories.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Location
Guest Reviews
L’emplacement
La gentillesse de victoria
La taille de la chambre
Petit déjeuner payant et catastrophique , piscine pas incroyable et vraiment petite
La beauté des lieux, tres bel hotel propre soigne spacieux magnifique terrasse, belle vegetation.
Plage sargasse pas de leur faute. Hotel fantome que 5 clients, donc rien à l hotel !Le coffre fort est tombé HS probleme batterie/pile, on ne pouvait pas recuperer nos passeports clefs etc quelques heures avabt notre depart, il n y avait que la securité à l hotel mais reactif, resultat on me demande de payer 6 500 pesos !!!! En reve !!! On m a demandé de payer bouteilles d eau de la chambre 6 200 pesos !! Tres cher !! Demandé facture ! Pas eu...j ai payé en especes à la securité ce dernier dit ne pas avoir reçu l argent à sa direction !!! Moi la maline on a filmé la scene, que j ai envoyé sur watsap à l hotel..affaire classée....il ne devrait pas ouvrir cet etablissement si hotel fantome..sinon ça doit etre top en haute saison, dommage
Tout : l'emplacement, les repas, le service, la piscine
Rien à redire. C'est un séjour parfait
Top locatie, leuke vibe, mooi zwembad, vriendelijk en behulpzaam personeel, lekker restaurant!
Afwerking van de kamers was niet altijd zo zorgvuldig
The location, the soundings..
Staff could have been more informative, e.g. inform about the cenote 200 m away
The room and service
No one told me there was sea weed before I booked my hotel. I paid a lot to not use the beach they should’ve gave me a heads up
ממוקם בקצה הרצועה בלב שמורת טבע ואף זכינו לראות הטלות של צבות ים בחוף. האווירה של המקום מאוד נינוחה ואסתטית . השירות היה נעים אם כי לא תמיד מאוד יעיל .
כשהגענו לא היו מים חמים מה שהיה קשוח אך המקום דאג לפצות אותנו בארוחת ערב מה שהקל על הנחיתה הקשה .הווי פיי בחדרים בקומה השניה לא עבד מרבית הזמן.
Cudowny
Nic
Beautiful location, beautiful rooms, great food and waitstaff.
Noisy! Even with few guests they are blaring music from noon through night as if it's a club vibe. Maybe it's to keep the staff awake.
The servers in the restaurant are good and attentive, but the greeters, concierge, etc are not friendly at all. They give a vibe like you're interrupting their day or they're too busy for you when you're the only guest checking with them.
The pool was empty and under maintenance, they should have communicated that at check in and offered a discount or free drink or any gesture at all.
La plage, la chambre, le style de l'hôtel.
Le prix du restaurant est surfait
trop chère pour ce que c’est
Der strandzugang ist ein Traum
Staff, servide, soroundings and of corse, the beautiful beach. Unfortunately mother Nature wanted us to have the water with some sargassum
I would say the opcions at the restaurant: quite limites, repetitive and with not many “internationa” basics, and I’m not writing about pizza or club sandwich!!!
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