Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Business center
Garden
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Excellent central location, close to amenities
Friendly, helpful and responsive staff (manager praised)
Characterful property and pleasant courtyard
Generally clean and comfortable (good beds reported by some)
Cons:
Street and internal noise; thin walls and not soundproof
No breakfast on site / limited on-site amenities (no bar)
Some rooms differ from photos; décor/condition not always as advertised
Perceived poor value for money; some shower/hot water issues and lack of AC

Categories

Cleanliness
8.5
Generally reported as clean and well kept; a few guests noted rooms/decor look less fresh than pictures.
Service
9.2
Staff repeatedly praised as very helpful, accommodating and responsive (several mentions of a manager resolving issues).
Location
9.4
Consistently described as excellent and central with many nearby dining/amenities; however some street noise is reported.
Room Quality
7.4
Mixed feedback — rooms are spacious and characterful for some, but others mention noise, inconsistent condition vs photos, occasional uncomfortable beds and lack of AC.
Amenities
7.2
Property has character (courtyard, architecture) but on-site amenities are limited — several guests note no breakfast service or bar.
Value for Money
6.6
Multiple guests felt the price did not match reality (photos vs actual rooms) and described the stay as expensive for what was provided.
Food and Beverage
6.6
No in-house breakfast for many stays; food/B&E offerings are limited and guests relied on nearby options.
Overall Experience
8.3
Overall a positive stay for many due to staff and location, but noise, inconsistencies in rooms and value concerns temper enthusiasm.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 06:55

Property Description

Luxurious Amenities
Santa Casa by Tasman offers a garden, allergy-free rooms, free WiFi, and a sun terrace for a relaxing stay.

Convenient Services
Guests can enjoy the benefits of a business centre and concierge service at this 4-star hotel in Mexico City.

Prime Location
Ideally located just 1.6 km from The Angel of Independence, Santa Casa by Tasman is the perfect choice for your next stay. Book now to experience luxury and convenience in the heart of the city.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEX

Location

Guest Reviews

7.9
Based on 396 reviews
Cleanliness: 8.5
Service: 9.2
Location: 9.4
Room Quality: 7.4
Amenities: 7.2
Value for Money: 6.6
Food and Beverage: 6.6
Overall Experience: 8.3
J
Jason • couple • us
10
2026-07-24 • via Nuitee
M
Matthew • extended_group • us
9
Characterful and quiet authenticity in the heart of it all
Pros:

The giant doors are full of character and open to a green courtyard where you can sit and read or rest. The staff were very accommodating and the place quiet with little foot traffic to disturb a romantic weekend in CDMX.

Cons:

The envelope provided for visitors to tip room cleaning staff could be less conspicuous. I feel it's nice to give visitors the chance to express appreciation, but it need not be moved and placed as prominently as possible each day in a soliciting way.

2026-06-29 • via Nuitee
E
Elena • couple • ru
5
Ощущение, что стоимость не оправдала себя с ощущениями на месте. Маркетинг, сторителлинг, коммуникация до заезда создает
Pros:

Расположение отеля шикарно!

Cons:

Ванная/душ/ туалет
Слышимость в комнате с улицы - как-будто спишь на улице
Отсутствие завтрака

2026-06-20 • via Nuitee
T
Tiyani • solo_traveller • us
9
Excellent facilities, friendly service and a fantastic location.
Pros:

It’s an excellent location for travelers that don’t have a car- it’s close to all the amenities you need.

Cons:

It can get a bit noisy at night as it is a popular area.

2026-06-18 • via Nuitee
J
Joe • couple • us
5
Fine, but wouldn’t book again
Pros:

Location.

Cons:

A lot of staff, a lot of people around the property… it was loud often from guests and staff hanging out in public areas and windows and doors were not sound proof. No AC.

2026-06-16 • via Nuitee
U
Uriel • solo_traveller • mx
7
Pros:

La ubicación

Cons:

La habitación que nos tocó está cerca de la calle, hay demasiado ruido

2026-06-16 • via Nuitee
J
Julie Anne • couple • ca
6
2026-06-03 • via Nuitee
L
Lee • couple • us
7
2026-05-13 • via Nuitee
K
Klaus • solo_traveller • es
9
Nice place in a good location.
Pros:

Property is great. Original and with personality. Rooms are big and nice and location is good.

Cons:

It’s a bit complicated to find yourself arround. Arrived late and security guy sort of helped out. After 12H flying you would expect a bit more but it was, enough.

2026-05-11 • via Nuitee
F
Fiona • solo_traveller • cr
8
2026-05-06 • via Nuitee
S
Struan • couple • bm
10
Santa Casa was a great home base for the activities we had planned
Pros:

Very helpful and supportive staff! They provided good advice on activities and transportation. Lots of convenient dining opportunities in the neighborhood.

Cons:

No concerns!

2026-04-21 • via Nuitee
K
Koen • family_with_children • be
2
Glad it was a short stay. Way too expensive for what you get.
Pros:

The location, that’s it!

Cons:

The property does not look AT ALL like on the pictures. Colours have been enhanced and the decoration is not as fresh any more as it appears to be on the pictures.

Most of the rooms do not look like on the pictures. They should be more honest about it.
And honestly I don’t understand why booking.com does not forbid hotels to put pictures on the site that doesn’t reflect the reality. It’s misleading!

2026-04-18 • via Nuitee
D
Dennis • couple • at
8
Ganz ok. Wir würden wieder kommen.
Pros:

Alles Ok soweit. Leckeres Frühstück in der näheren Umgebung.

Cons:

Leider kein Frühstück im Haus im Angebot.

2026-04-17 • via Nuitee
C
Chardasia • solo_traveller • us
8
Great stay! Will be back.
Pros:

The staff was excellent and the property was very clean and well kept. The bed was super comfy.

Cons:

My room was on the first floor and it was a bit noisy at times. But it was manageable.

2026-04-16 • via Nuitee
S
Stefania • couple • gb
10
Pros:

Alfonso the manager was extremely kind and supportive. We had an issue with the shower and Alfonso solved it in a brilliant way.

Cons:

We had an issue with the shower but the manager Alfonso solved it!

2026-04-16 • via Nuitee
T
Tony et Marina • couple • ca
8
Pros:

L’emplacement

Cons:

La salle de bains!

2026-04-10 • via Nuitee
M
Magaly • couple • us
10
The staff was very friendly and attentive.
Pros:

Location, amenities, and staff. Beautiful building.

2026-04-04 • via Nuitee
V
Virginia • couple • es
8
2026-04-02 • via Nuitee
L
Laina • solo_traveller • us
9
2026-04-01 • via Nuitee
L
Lisa • couple • de
8
2026-03-23 • via Nuitee