Hotel MOCA NYC

Hotels
•
Independent
6 (233 reviews)
505 W 181st St, New York, New York, 10033 , New York , US
1-516-924-6714

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Facilities

Free WiFi
24-hour front desk
Designated smoking area
Elevator
ATM/banking
Housekeeping on request
Visual alarms in hallways
Handrails in stairways
Change of towels (on request)
Change of bed sheets (on request)
See all facilities

Review Highlights

Pros:
Friendly staff
Close to attractions
Cons:
Unclean rooms
Unsafe area at night
Unsatisfactory room quality

Categories

Cleanliness
4
Numerous reports of unclean rooms, dirty sheets, and overall poor hygiene.
Service
8
Some positive comments regarding staff being accommodating and personable despite overall dissatisfaction.
Location
7
Although safeness of the area was questioned, proximity to attractions noted.
Room Quality
5.5
Multiple complaints about uncomfortable beds and poor condition.
Amenities
6
Amenities were not explicitly detailed, but significant issues with room functionality were reported.
Value for Money
4
Guests felt the high cost did not align with the quality of service and condition.
Food and Beverage
7
Not mentioned in the reviews; thus standard quality for this hotel tier.
Overall Experience
6.5
Mixed reviews with dissatisfaction over cleanliness and comfort overshadowing few positive comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:05

Property Description

Welcome to Hotel MOCA NYC, your cozy retreat in the heart of Manhattan!

Modern Comforts
Our 36 air-conditioned rooms are equipped with flat-screen televisions and complimentary wireless internet, ensuring you stay connected and entertained during your visit. Enjoy the convenience of phone services with free local calls to make your stay hassle-free.

Convenient Amenities
At your service, our 24-hour front desk and convenient ATM/banking services are designed to cater to your needs around the clock. Plus, our elevator makes navigating the hotel a breeze!

Prime Location
Centrally located, you’re just minutes from iconic attractions like Yankee Stadium, Columbia University, and even Central Park, providing the perfect base to explore New York City.

Book your stay today at Hotel MOCA NYC for an unforgettable experience in the city that never sleeps!

Important information:

Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

6
Based on 233 reviews
Cleanliness: 4
Service: 8
Location: 7
Room Quality: 5.5
Amenities: 6
Value for Money: 4
Food and Beverage: 7
Overall Experience: 6.5
N
Naiara • couple • ar
7
Pasable
Pros:

Muy cómoda la cama

Cons:

No tiene limpieza de habitación, desayuno, y tampoco está cerca del centro de NY. Hay que tomarse un subte desayuno 40/50 minutos.

2026-07-24 • via Nuitee
Y
Yasoda • family_with_children • us
5
2026-07-23 • via Nuitee
D
Damarr • couple • us
1
I I was charged twice for the same night and still have yet to receive my refund
Pros:

I love the property but the staff not so nice

Cons:

The room

2026-07-22 • via Nuitee
M
Mónica Liliana • solo_traveller • ar
7
Pros:

Camas muy cómodas y el aire acondicionado funcionaba muy bien

Cons:

Cdo ingrese me dieron una habitación q olía demasiado a cigarrillo, cuando le dije al encargado me la cambio al instante, reservé una habitación para 4 personas y no había armario o algo donde colocar la ropa solo había una pequeña mesa y una silla, un refrigerador pequeño nada más..

2026-07-21 • via Nuitee
D
Damarr • couple • us
1
I was locked out of my room, and I belongs with shoved into my suitcase, as if someone ramble through my things
Pros:

I like the view and the location

Cons:

I am extremely disappointed with my experience.

First, I did not like the parking situation. It was inconvenient and added unnecessary frustration to my stay.

More importantly, I was very unhappy with the customer service. The staff member on duty had an AirPod in his ear the entire time and appeared to be on a personal phone call while assisting me. I did not feel that I had his full attention or that my concerns were taken seriously.

The biggest issue was my reservation. I was charged twice for the same date and time, even though I was already checked into the hotel. Instead of resolving the issue, I was unable to receive the room from the second reservation, and my money was taken without any explanation or refund.

As a result, I had to find another place to stay approximately 45 minutes away, which caused a major inconvenience, wasted my time, and created unnecessary stress. I never received a phone call, email, or any communication explaining what had happened or attempting to resolve the situation.

When I checked online later, I noticed that the price of the room I had originally booked had increased. I do not know whether that had anything to do with the issue, but I would like a full explanation of why I was charged twice for the same reservation and why I was denied the room despite already being checked in.

I have repeatedly tried to contact Booking.com to receive a refund and an explanation, but I have not received a satisfactory response.

I am requesting:

* A full refund for the duplicate charge.
* A detailed explanation of how this booking error occurred.
* Compensation for the significant inconvenience of having to find another hotel 45 minutes away because of this error.
* A review of the staff member’s conduct, as I
believe customers deserve attentive and professional service.

This experience was extremely frustrating and unacceptable. I expect this matter to be investigated and resolved promptly.

2026-07-21 • via Nuitee
T
Tamika • couple • us
1
2026-07-20 • via Nuitee
B
Biswa • solo_traveller • us
10
2026-07-20 • via Nuitee
Y
YU MEI • couple • tw
8
2026-07-20 • via Nuitee
D
Dowell • couple • us
6
The hotel was pretty and I did enjoy my stay
Pros:

It was a decent size room. Comfortable bed but the housekeepers did miss some things when cleaning. I didn’t mind too much.

Cons:

The no visitors which I feel is a bit absurd. Especially if you’re on a work trip.

2026-07-17 • via Nuitee
S
Sarah • family_with_children • us
10
El personal es excepcional
Pros:

Excelente

Cons:

Excelente

2026-07-14 • via Nuitee
K
Katerin • couple • us
1
Bad
Pros:

Nothing

Cons:

The room , it smelled bad , the rooms were right next to each other.

2026-07-13 • via Nuitee
M
Martin • couple • us
7
2026-07-12 • via Nuitee
A
Alene • couple • au
1
2026-07-11 • via Nuitee
M
Matheus • couple • br
5
Razoavelmente bem
Pros:

Cama boa , ar condicionado, Funcionário atencioso

Cons:

Cheiro de maconha,sujeita, bairro longe do centro e falta de limpeza

2026-07-10 • via Nuitee
S
Sean • solo_traveller • gb
6
2026-07-08 • via Nuitee
V
Valery • couple • us
9
2026-07-08 • via Nuitee
E
ELIAS • family_with_children • mx
8
agradable en relación ubicación precio
Pros:

serca del metro personal amable

Cons:

falta un poco de mantenimiento

2026-07-05 • via Nuitee
M
Mark • family_with_children • gb
1
2026-07-03 • via Nuitee
M
Miguel • solo_traveller • pa
10
2026-07-03 • via Nuitee
Y
Yasser • couple • us
10
2026-07-02 • via Nuitee