Days Inn by Wyndham Branson Ozarks

There was false advertisement about having a swimming pool. this was very misleading and we would have booked elsewhere. the bathroom sink would not drain very well. we were also promised a roll away bed in which I was told that this particular hotel did not even have one for access at all because it broke and there was no replacement.

Flat pillows, bed kinda high, shower was slippery, it needs some strips or a mat, housekeeping only came in once when we asked cause our trash was full but they were nice, our toilet seat was loose and when we asked for repair it took 2 days

Great view clean quiet

No problem

The beds are too high for us to get in easily but other than that all was good

Condom packages in parking lot by stairs. Couldn't get the wifi to connect. Checked out early but didn't get my refund back to check out late. Not a bad location

beds could be better, the tub looked a little sketchy, people upstairs were so loud could barely sleep

The clerk or front desk is not thorough in giving information. Like giving them the wifi information, and tv instructions.
They dont have iron and ironing board in the room
The room shower water pressure is irregular
The breakfast dining room needs regular cleaning.
We understand that they are just new renovations but they need to pay attention on what to improve and keep with the cleanliness.

I have left 4 messages to booking.com since Sunday morning. No response on any of them. And I sent them thru your customer service dept, emailed, no response. We were without water most of the time we were there. There were plenty of open first and second floor units but we were put on third floor, in the back which required six staircases each way to go from our room. The tv service wasn’t set up so we had to do 12 staircases just to go to office and have them come set it up. Supposedly got a new server but hadn’t had time to set all the rooms up. Our A/C was held up on the outside by 2 big rocks underneath it. The door wouldn’t lock everytime, the lock and door frame didn’t match up. When we went for the 3rd time to let them know we had no water they said they would def comp us one night but that had to go thru yall since we pre-paid. He said if we could get you on phone they would confirm all the above with you and we should get a comp for one night. We could Nvr get yall, booking.com, to respond to anything we sent, emailed, continually asking to speak to a customer service or give us a phone number. We actually should be comp for the 2 nights bc it was just a MESS the entire stay. PLEASE LET ME KNOW HOW TO GET THRU TO SOMEONE AT BOOKING.COM WHO CAN TAKE CARE OF THIS. We don’t ever complain, but this just wasn’t right. The front desk was nice, but they said booking.com is who has to refund bc they were paid by yall on a visa. I can be contacted at (501) 940-4625. I look forward to hearing from you. S. Phillips

The room was not clean, popcorn ceiling falling off of ceiling, could see under door. Microwave on bathroom sink by water facet.

We had no internet for 2 days so the tv would not work !! There was no water on our last day had to leave early just to go bathroom

Not complaints