Hotel Brök San Juan del Río

Hotels
8.8 (107 reviews)
Carretera Panamericana km 172+52m , San Juan del Río , mx

listing image 1
Show all photos

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean facilities
Friendly staff
Good location
Value for money
Cons:
Cleanliness issues
Limited amenities
Room features complaints
Cold pool water

Categories

Cleanliness
7.8
Some issues reported regarding cleanliness, including dirty mattresses and maintained areas not up to standard.
Service
9.8
Staff was described as friendly and helpful despite limited resources.
Location
8.8
The location was positively mentioned, contributing to the overall convenience.
Room Quality
8.8
Rooms were generally comfortable, but several complaints about specific features.
Amenities
7.8
Lack of amenities noted, such as no additional bath items, and cold pool water.
Value for Money
9.8
Good price-quality relationship mentioned in reviews.
Food and Beverage
8.8
Breakfast options were satisfactory but limited.
Overall Experience
8.8
Generally positive experiences with some notable complaints affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:06

Property Description

Luxurious Accommodation
Hotel Brök San Juan del Río offers elegant rooms with modern amenities including air conditioning, a safety deposit box, and a flat-screen TV.

Top-Notch Facilities
Guests can enjoy a fitness centre, indoor pool, and hot tub during their stay. The hotel also provides free private parking, a garden, and a terrace for relaxation.

Convenient Location
Located just a short distance from Queretaro Congress Centre and Querétaro International Airport, Hotel Brök San Juan del Río is the perfect choice for both business and leisure travelers.

Book your stay at Hotel Brök San Juan del Río now for a truly unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 107 reviews
Cleanliness: 7.8
Service: 9.8
Location: 8.8
Room Quality: 8.8
Amenities: 7.8
Value for Money: 9.8
Food and Beverage: 8.8
Overall Experience: 8.8
M
Marisol • couple • mx
7
Agradable
Cons:

Las almohadas incomodas muy aguadas y mucho ruido, el centro fitnes muy deficiente además habia muchas goteras

2026-06-22 • via Nuitee
G
GERARDO • solo_traveller • mx
8
2026-06-20 • via Nuitee
A
Angel • couple • mx
10
Pros:

Me gusto el diseño del hotel

Cons:

Se escucha un poco de ruido por la mañana al estar tan cerrado el pasillo de habitaciones

2026-06-15 • via Nuitee
M
Maquinaria para Rastros. • solo_traveller • mx
7
2026-05-29 • via Nuitee
N
Nancy • solo_traveller • mx
10
FUNCIONAL
Pros:

Limpieza y servicio

Cons:

.

2026-05-28 • via Nuitee
A
ANA LUISA • solo_traveller • mx
10
MI FAVORITO EN SAN JUAN
Pros:

Me encanta el concepto de este hotel. Los cuartos son acogedores, con vista muy linda al jardín y alberca. Todo es práctico y el personal es amabilísimo.

Cons:

Tener que dejar el hotel. Podría quedarme ahí por horas y días.

2026-05-28 • via Nuitee
N
NOORDEEN • solo_traveller • in
10
Pros:

Todos son buenos

2026-05-16 • via Nuitee
D
Diaz • solo_traveller • mx
4
Poor hotel experience; I take full responsibility for my choice.
Pros:

Nothing else to keep in mind.

Cons:

From the moment I arrived, I was disappointed by the poorly marked parking area. The online photos set high expectations that didn't match the reality relative to the price. While the design effort is evident, the choice of construction materials feels 'off' and lacks sensory cohesion. Most importantly, I had no hot water in the morning; when I reported it, I was told maintenance wouldn't arrive until an hour after my checkout. The lighting was poor throughout, and for this price point, other chains offer a far better experience. Ultimately, I take full responsibility for my choice, but I wouldn't return.

2026-05-07 • via Nuitee
J
Jonathan • solo_traveller • mx
10
2026-05-05 • via Nuitee
P
Paulina • couple • mx
10
2026-05-04 • via Nuitee
E
Elizabeth • family_with_children • mx
9
Pros:

Buena ubicación y excelente trato

2026-05-04 • via Nuitee
S
Silbermann • solo_traveller • es
1
No nos hospedamos a pesar de haber pagado
Cons:

No nos hemos quedado en el alojamiento, porque al entrar en la habitación se percibía un mal olor por falta de intercambio de aire. No había ventanas en las habitaciones. Decidimos irnos a otro hotel, a pesar de ya haberlo pagado.

2026-05-03 • via Nuitee
H
Hernández Rosas Landa • solo_traveller • us
10
2026-04-12 • via Nuitee
M
María Fernanda • solo_traveller • mx
10
Pros:

el desayuno excelente

Cons:

no hay area de fumar

2026-03-24 • via Nuitee
M
Marcel S. • solo_traveller • de
7
2026-03-05 • via Nuitee
P
Paloma • couple • mx
10
2026-01-19 • via Nuitee
C
Cruz Almazán • extended_group • mx
9
Great for a sudden need
Pros:

price-quality

Cons:

Unwelcoming staff

2026-01-19 • via Nuitee
M
Monica • couple • us
10
2026-01-15 • via Nuitee
A
A • couple • nl
9
Great Hotel clean and proper
Pros:

Nice and clean Hotel.

Cons:

No Window in my room

2025-12-25 • via Nuitee
K
Kaitlyn Ivonne • couple • mx
8
Pros:

Las instalaciones y que no se oye ruido del exterior.

Cons:

1. Solicite el cambio de una foco a mi cuarto, porque parpadeaba mucho y no lo cambiaron.
2. Descactivaron mis tarjetas de acceso al cuarto, media hora antes del check out y sin yo haber hecho el check out.

2025-12-09 • via Nuitee