MAYAB Playa - 5Th. Ave

Hotels
7 (253 reviews)
2 Quinta Avenida 5Ta Avenida esquina con Calle 2 , Playa del Carmen , mx

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Issues with cleanliness
Broken amenities

Categories

Cleanliness
6.08
Several reviews indicate issues such as strong odors and broken amenities, leading to a lower score.
Service
7.55
General sentiment is that the staff were friendly and accommodating, despite some issues with communication.
Location
8.59
Consistently praised for its proximity to the beach and other local attractions.
Room Quality
6.04
Complaints regarding small room sizes and broken amenities adversely affected this rating.
Amenities
6.57
Amenities received mixed reviews with some indicating that they were insufficient or broken.
Value for Money
7.03
Overall, guests felt that the price was fair, but some aspects did not meet expectations.
Food and Beverage
7.08
No specific food and beverage comments, defaulting to a standard rating for this category.
Overall Experience
7.05
Mixed feelings from guests but overall satisfied with certain aspects such as location and staff attitude.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:59

Property Description

Luxurious Accommodation
Experience luxury at its finest at MAYAB Playa - 5Th. Ave. The air-conditioned rooms with balconies offer stunning city views, while the flat-screen TVs and plush bed linens ensure a comfortable stay.

Convenient Amenities
Enjoy the convenience of room service and dry cleaning services during your stay. The hotel's terrace is the perfect spot to unwind, and the free WiFi keeps you connected throughout your visit.

Prime Location
Situated in Playa del Carmen, our 5-star hotel is close to Playacar Beach, ADO International Bus Station, and Playa del Carmen Maritime Terminal. With Cozumel International Airport just 34 km away, your travels are made easy.

Book now for an unforgettable experience at MAYAB Playa - 5Th. Ave!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7
Based on 253 reviews
Cleanliness: 6.08
Service: 7.55
Location: 8.59
Room Quality: 6.04
Amenities: 6.57
Value for Money: 7.03
Food and Beverage: 7.08
Overall Experience: 7.05
R
Ramirez • solo_traveller • mx
8
2026-07-24 • via Nuitee
C
Chávez • solo_traveller • mx
10
Excelente iii
Pros:

El personal excelente, sobretodo el joven de la tarde en recepción.

2026-07-23 • via Nuitee
R
Robyn • couple • gb
8
2026-07-22 • via Nuitee
R
ROJAS CALDERON • solo_traveller • mx
10
Pros:

Mi hotel favorito de paso cuando vengo de viaje y no alcanzo a cruzar el ferry en la noche (:

2026-07-22 • via Nuitee
R
Robyn • couple • gb
8
Would stay here again
Pros:

Great location
Nice pool
Had shampoo conditioner and soap to use on arrival and topped up when room was cleaned or you could ask for it
Great value for money

Cons:

Difficult getting in touch with property before arrival

2026-07-22 • via Nuitee
E
Emmanuel • couple • mx
7
suficiente para lo que necesitaba
Pros:

la ubicación es genial
la facilidad de acceso al hotel es estupenda
la limpieza en general es buena

Cons:

el estado fisico de los muebles, ya se ven muy antiguos y en mal estado
en el baño la puerta de la regadera estaba rota
los controles no tenian baterias

2026-07-22 • via Nuitee
A
Alejandra Solis • solo_traveller • mx
10
Pros:

Todo

Cons:

Nada

2026-07-20 • via Nuitee
M
Margaux • extended_group • mx
3
Pros:

L'hôtel est très proche du centre et de la plage ce qui facilite l'ensemble des déplacements

Cons:

La chambre dans laquelle nous étions était humide (traces aux murs et sur les draps) malgré la présence d'une fenêtre dans la salle de bain et de la climatisation. La propreté était médiocre comparée aux photos que nous avions vu.
L'isolation phonique n'est pas très présente.

2026-07-16 • via Nuitee
B
Blanca • solo_traveller • mx
1
2026-07-16 • via Nuitee
C
Cesar Dario • solo_traveller • co
8
2026-07-16 • via Nuitee
P
Perales • solo_traveller • pe
9
Pros:

Ubicación

Cons:

Una señora del. Personal de recepción

2026-07-14 • via Nuitee
N
Narey • solo_traveller • mx
10
Pros:

La ubicación

Cons:

No había agua caliente en la regadera

2026-07-13 • via Nuitee
H
HM • solo_traveller • mx
9
2026-07-12 • via Nuitee
L
LÓPEZ RODRÍGUEZ • solo_traveller • mx
7
Pros:

La ubicación

Cons:

Las complicaciones para el ingreso

2026-07-12 • via Nuitee
R
Robert • solo_traveller • us
4
2026-07-09 • via Nuitee
G
Gonzalez • extended_group • us
7
2026-07-08 • via Nuitee
P
Perales • solo_traveller • pe
7
Pros:

La ubicación

Cons:

No tienen para dejar la maleta cuando realisas el chet out y se complica deberían tener un espacio

2026-07-05 • via Nuitee
L
Luis Alfonso • solo_traveller • mx
10
Recomendado ampliamente
Pros:

Las instalaciones y el trato del personal, muy amable

Cons:

Detalles sin importancia

2026-07-02 • via Nuitee
A
Antonio • solo_traveller • mx
10
2026-06-30 • via Nuitee
F
Fernandez • solo_traveller • mx
10
Pros:

Está súper cómodo
Y cerca del centro

Cons:

Todo bien

2026-06-27 • via Nuitee