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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Terrace
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Garden
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Ironing service
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Meeting/banquet facilities
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Car hire
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Breakfast in the room
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Accessible parking
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Snack bar
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Heated pool
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Adult only
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Infinity pool
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Hair Salon Services
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience opulent rooms equipped with modern amenities such as a coffee machine, flat-screen TV, and air conditioning. Some rooms even feature a balcony for breathtaking views.
Relaxation and Dining
Indulge in the outdoor swimming pool, garden, and terrace, perfect for unwinding. Treat your taste buds at the on-site restaurant offering delectable dishes.
Convenience at Your Fingertips
Enjoy top-notch services including room service, concierge assistance, and free WiFi. With airport transfers and car rental services available, your stay at Cristalino Lagoon Front Hotel, Restaurant & Spa will be seamless.
Book now to experience the epitome of luxury and relaxation at Cristalino Lagoon Front Hotel, Restaurant & Spa in Bacalar.
If the stay includes the night of December 31, a mandatory New Year’s Eve Gala Dinner supplement of USD 300 per person applies. This amount must be paid directly at the property upon check-in. The supplement includes the gala dinner, taxes, event amenities, and festive decorations. Beverages and service charges are not included and must be paid separately.
A deposit may be required at the property.
Location
Guest Reviews
Hôtel magnifique accès direct au Lagon des 7 couleurs, tout était parfait
Check in was quick and efficient, check & read the check in policy before signing to avoid any surprises.
Like the idea of setting up a WhatsApp enabling guests to be in constant contact with reception. The room was a decent size, plus a restaurant on site. Toiletries provided and complementary water every day. Mini bar in room which can be emptied on request enabling you to store your own items. Situated on the lagoon is a bonus plus having an option to use the infinity pool with towels provided.
The staff were extremely friendly and helpful.
Guests have the opportunity to do canoeing for free.
Location is ok worth having a car to get to the center and more amenities otherwise you have to get a taxi.
Breakfast not included in the price considering the daily rate. Coffee & tea provided didn’t like idea 1st coffee pods were free then after that had to pay for further ones. The cost was $3:50 per pod.
Should be common practice that it is complementary throughout the stay considering it is listed in the room amenities.
Bit concerned that the life jackets were not all in good condition, considering it’s compulsory to wear they should be checked to avoid any unexpected accidents.
Sehr freundliches und hilfsbereites Personal. Tolle Lage an der Lagune. Klasse Restaurant.
Es war alles super. Ein paar Sonnenschirme am zweiten Steh wären klasse
Muy rico el desayuno, la ubicacion excelente y la vista la Laguna hermosa
Tout, parfait accueil,service,confort, emplacement etc…
Rien
The property was possibly the hightlight of my trip through centeal America bar the snorkling i did in Belize.
The location, staff, attention to detail and views will stay with me for a long time
There was nothing
Todo, la atención de 10, la habitacion, la ubicacion, el acceso a la laguna, las actividades, la comida
La ducha y el lavabo con poca presion, por decir algo
Beautiful hotel on the lagoon waterfront with two pools overlooking the lagoon. The restaurant and bar have excellent cocktails and while the food selection may not be expansive the quality and presentation are excellent!
Location and super clean and private
El desayuno excelente y la vista del restaurante lo mejor, el personal muy atentos y gran servicio,
La puereta del WC no cierra completamente es incomodo no tener la privacidad.
Everything about this hotel is perfect. The view is beyond stunning
Loved everything
La ubicación, las vistas y la tranquilidad
La atencion del cliente debe y puede mejorar bastante, salvo el personal que nos apoyo abriendo el estacionamiento y la señorita que nos atendió en el muelle. Los demás son bastante déspotas.
La limpieza de las habitaciones es bastante deficiente.
La habitación concentra mucha húmedad lo que hace imposible que se sequen las cosas e incluso puede albergar hongos.
Location and well taken care of. People were friendly and customer oriented.
The prices are high compared to other similar locations in Bacalar. $300 pesos for a drink and food was also expensive. You need to review your prices to be more in tune with regular people, otherwise you might end up like Tulum!! Thanks
Very clean and very good quality of amenities! Fresh ingredients for food, balanced flavors, not too sweet not too salty, the presentation was also outstanding, very helpful staff :)
Nothing
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