Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Garden
Luggage storage
Airport shuttle
Safety deposit box
See all facilities

Review Highlights

Pros:
Beachfront location and great views
Friendly and helpful staff (several mentions, e.g., Julieta)
Comfortable/spacious rooms (many positive comments)
Fridge and parking available
Beach beds and umbrellas provided
Access to neighboring hotel pool (free/paid)
Cons:
Sargassum/seaweed season often makes beach unusable
Reports of cockroaches, insects and lizards in rooms
Occasional AC failures and at least one very hard bed
Perceived as overpriced by some guests
No private hotel pool; neighbor pool sometimes requires payment
Policy prohibiting outside food/beverages at the beach club
Isolated management/booking issues (unanswered emails, refund refusal)

Categories

Cleanliness
6
Mixed reports: some guests praised hygiene, but multiple reviews reported cockroaches, insects and animals entering rooms, indicating inconsistent cleanliness standards.
Service
10
Generally praised: staff frequently described as friendly and helpful (named staff like Julieta, lending fans, assistance with pool access). There are isolated serious management failures (unanswered emails, refund refusal) but most guest interactions were very positive.
Location
9.8
Excellent beachfront location with nearby restaurants and brunch spots; many guests loved the beachfront views and terrace. Note: sargassum season can make swimming in the sea impossible at times.
Room Quality
9
Mostly very good rooms (spacious, larger than pictured, nice views) though some guests experienced hard beds, missing booked balcony and occasional AC failures; overall room quality is strong but with occasional variability.
Amenities
9
Good amenities reported: fridge, parking, beach beds/umbrellas and access to the neighbor hotel's pool (sometimes free or paid). Some rooms had AC issues and the property lacks its own pool, but amenity offerings are overall solid.
Value for Money
6.5
Several guests felt the hotel was overpriced for the area and recommended staying in the city center for better value; mixed experiences lower perceived value.
Food and Beverage
9
Convenient dining options nearby and on-property beach club offerings; however, the policy prohibiting outside food/beverages at the beach club was a negative for some guests.
Overall Experience
9.5
Predominantly positive guest experiences (many 'Super' and 'Amazing' reviews praising location, staff and rooms), tempered by occasional severe issues (bugs, AC failures, booking/management problems and seasonal sargassum).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-21 05:07

Property Description

Private Beach Area: Immerse yourself in luxury at La conchita Tulum with exclusive access to a private beach area, perfect for relaxation and soaking up the sun.

Convenient Amenities: Enjoy the convenience of free WiFi, a safety deposit box, and a fan in every room, ensuring a comfortable and worry-free stay.

Exciting Excursions: Explore Tulum with ease using the hotel's ticket service and tour desk, allowing you to make the most of your vacation with unforgettable experiences.

Book now to experience the perfect blend of comfort and adventure at La conchita Tulum!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 305 reviews
Cleanliness: 6
Service: 10
Location: 9.8
Room Quality: 9
Amenities: 9
Value for Money: 6.5
Food and Beverage: 9
Overall Experience: 9.5
C
Cristina • family_with_children • es
9
Una experiència meravellosa malgrat el sargazo
Pros:

El lloc és espectacular i molt tranquil, sino fos pel sargazo que va convertir el blau turquesa del mar en marró fosc. Hagués sigut un paradís. Per sort, a primera hora sempre recollien l’acumulat a la sorra. Malgrat això l’habitació a tocar de platja era estupenda.
El personal molt amable i a més vam tenir la sorpresa de poder presenciar el desovament de dues tortugues i l’alliberament de tortuguetes petites per voluntaris (un era el vigilant de nit de l’hotel, Luis).
Gràcies per tot, ens van fer sentir molt a gust, com a casa!

Cons:

El sargazo, però no depèn de l’hotel.

2026-08-30 • via Nuitee
H
Hannah • family_with_children • gb
10
A wonderful place and so incredible to see the turtles! Thank you
Pros:

Superb view!
We saw turtles nesting on the beach under our room every night we were there and even released baby turtles into the sea
Luis was so friendly and helpful - such a great stay! Thank you!

Cons:

Just be aware that there is no breakfast - not a problem though as plenty if cafes/ shops near by
Also, be aware that you can’t really go in the sea because if the seaweed - this didn’t bother us at all

2026-08-22 • via Nuitee
S
Sylvain • family_with_children • ca
9
Lovely beachfront room with large balcony and amazing view. Highly recommend.
Pros:

Room was large and facing the ocean, right by the beach. The large balcony on the second floor made it awesome to enjoy the view. There is also a rooftop terrasse on the 3rd floor to enjoy the stars at night of for more privacy enjoying the sun and tanning during the day. Sleeping with the windows open made it so fun to sleep to the sound of the waves crashing on the beach, and having some wind during the night. The vibe of the hotel is as on the pictures. Fun, relax and unpretentious. We loved it. The beach was small and cozy and uncrowded. Nice restaurant options at walking distance. Staff was very friendly and welcoming. There was free parking available for us right in front of the hotel which made it very convenient considering parking space is challenge in Tulum, and quite expensive. Wonderful turtle egg laying experience at night right in front of the hotel. Sea turtles came every night to lay their eggs, and hatchlings from one nest came out to reach the ocean (we were there mid August). We loved our stay and would gladly go back again (despite the sargassum, see below).

Cons:

Little improvements:
- Roof needed a check to fix minor water infiltration during rain.
- Fridge is basic and upgrading to a model with a small freezer would have been highly useful.

As for all beaches in Tulum, we had to deal with a massive sargassum problem which made swimming in the ocean not really possible. The water was all brown and beaches were loaded with *literally* tons of sargassum. Tulum's beach cleanup staff came almost every morning to pick it up, but more sargassum kept coming to the point that significant quantities were already accumulating on the beach before the staff was even done picking up what was already there. Watch for sargassum season before booking.

2026-08-16 • via Nuitee
A
Annette • extended_group • nl
8
Fijne accomodatie en beachclub met zwembad in de buurt.
Pros:

Hygiëne, top bedden en fijne sfeer. Ijskast en parkeerplaats aanwezig!

Cons:

Niks! Maar houd rekening met sargassum in de zomer, dan kun je niet zwemmen in de zee.

2026-08-05 • via Nuitee
Y
Yaniv • solo_traveller • il
7
A simple and overpriced hotel
Pros:

A basic room with AC. The staff are friendly, especially Julieta.:)

Cons:

I would not recommend visiting this beach area during the summer, as the sea conditions make swimming impossible. The hotel is significantly overpriced; you would be much better off staying in the city center for half the cost. Additionally, there was a persistent cleanliness issue, with cockroaches appearing in my room few times during my staying.

2026-07-13 • via Nuitee
K
Katherine • couple • us
1
Horrible
Pros:

I had to book this hotel again as they did not answer any of my original emails. When we arrived, they did not have a balcony room which I had booked. The AC in the room did not work and the bed was rock hard. The bugs were so bad that we could not spend time on the beach so we left and purchase time at another hotel. I would like my money back.

Cons:

AC was not working. Beach was not accessible. I booked twice and the manager would not refund my money. And then the day we left there was no one in the office so we finally just left without talking to anybody.

2026-07-09 • via Nuitee
M
Muriel • couple • fr
8
Super
Pros:

L’environnement, la maison pour 4 spacieuse et tout près de la plage. La possibilité d’aller gratuitement dans la piscine de l’hôtel d’à côté à cause des sargasses présentes sur la plage. La gentillesse du personnel.

Cons:

Climatisation défaillante le 1er jour. Mais compensé par le gentillesse du personnel qui nous a prêté des ventilateurs le temps de la réparation.

2026-07-08 • via Nuitee
N
Nordin • couple • nl
10
2026-07-07 • via Nuitee
J
JoyCharmaine • couple • us
8
2026-07-03 • via Nuitee
L
Leigh Cox • solo_traveller • au
10
Pros:

All

2026-06-23 • via Nuitee
P
philippe • solo_traveller • fr
8
Super, dommage pour les sargasses
Pros:

Les chambres étaient tres bien, l'emplacement est bien, il y a des restaurants et brunch en face pour les repas.
La plage tres belle sans les sargasses. Nous étions en saison basse donc nous étions quasi seuls dans l'hôtel et la ville, c'était tres chouette. Je recommande.

Cons:

Nous étions à un moment ou les sargasses étaient tres tres presentes, nous n'avons pas pu utilisé la plage de l'hôtel a cause des alges et de l'odeur. Nous sommes allé a la piscine de l'hôtel voisin pour 200pesos par personne.
Aussi l'une de nos chambres était en rdc et il y avait un certain nombre de bêtes qui entraient (lézards, insectes).

2026-05-19 • via Nuitee
P
philippe • couple • fr
10
Pros:

superbe chambre

Cons:

rien

2026-05-16 • via Nuitee
L
Laura • solo_traveller • us
5
Pros:

I like that it was nice and right in front of the beach.

Cons:

We were disappointed by the policy prohibiting outside food and beverages at the beach club, which necessitated purchasing items exclusively from the hotel's offerings. Additionally, the absence of a swimming pool was a notable drawback.

2026-05-13 • via Nuitee
S
Santiago • couple • us
10
Amazing place, great location.
Pros:

Went for valentines. Loved how the property was right in front of the beach. It exceeded our expectations and the room we stayed in was bigger than in the picture with a nice beachfront view. We enjoyed the view from the terrace. They also had their own beach beds and umbrellas for guest staying.

Cons:

None

2026-05-13 • via Nuitee
G
giuseppe • couple • it
7
2026-05-12 • via Nuitee
M
Markus • couple • de
10
2026-05-11 • via Nuitee
B
Boris • couple • us
7
You might actually like it. The courtyard is pleasant.
Pros:

Upon check-in, we were told that our room had been upgraded. The location is wonderful—right on the beachfront. However, you won't be able to take long walks along the beach, as it is flanked by cliffs on both sides. The rooms are good for this price range. The water pressure in the shower is acceptable. The room cleaning is good.

Cons:

The staff may be absent for extended periods—especially in the evenings, when you could end up waiting for up to an hour. Tip: look for an employee at the bar across the street, and you’ll likely find them there. I also didn't notice any security on the beach side at night. The sun loungers on the beach haven't been cleaned in a long time. Only three free parking spaces are available for hotel guests; if these are occupied, you will be offered a paid spot across the street for $13–14 per night. There is no beach shower.

2026-05-06 • via Nuitee
R
Robert • solo_traveller • nl
9
Pros:

Location, hygiene and the beach. Perfect place to stay as a couple (or young family) if you want a peacefull, chill place at the beach, for a good price (compared to other venues at the beach).

Cons:

Not much

2026-05-05 • via Nuitee
W
Wouter • family_with_children • nl
9
Very relaxed stay, with our rental car we made some closeby trips (Maya ruins, Akumal snorkelling and Dos Ogos cenote)
Pros:

Location was great with ocean view. Nice large room with large balcony/terrace.

Cons:

Keep in mind that there's no breakfast (we were aware). But there are two places next to La Conchita where you van have breakfast, lunch or dinner with a 10% discount. Both were good.

2026-05-05 • via Nuitee
V
Vladimir • couple • de
10
An amazing place right on the beach
Pros:

An amazing hotel right on the beach, 20 meters from the ocean. The rooms are cozy, the hotel itself is so well integrated into the surrounding nature, it feels so nice there.

2026-05-03 • via Nuitee