Novotel México City Centro Histórico

Hotels
•
Novotel
9.4 (540 reviews)
Avenida 20 de Noviembre Esquina Callejón Flamencos Colonia Centro , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Service
Amenities
Cons:
Cleanliness
Room Quality
Value for Money

Categories

Cleanliness
8.76
Multiple reviews suggest cleanliness was satisfactory, but some issues were noted regarding maintenance in rooms.
Service
9.73
Staff were described as friendly and attentive, contributing to a positive experience.
Location
10
The hotel is well-located in the historic center, very convenient for tourists.
Room Quality
8.77
Rooms were generally comfortable but there were complaints about noise and minor issues.
Amenities
9.72
Amenities such as the gym and breakfast options were appreciated.
Value for Money
8.75
Some guests felt the hotel did not meet their expectations regarding the value provided.
Food and Beverage
9.71
The breakfast buffet had a good variety of options that guests enjoyed.
Overall Experience
9.76
Overall, guests had a very positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:01

Property Description

Luxurious Amenities

Novotel México City Centro Histórico boasts a fitness centre, terrace, and a restaurant and bar, offering guests a 4-star experience. Enjoy room service, free WiFi, and a 24-hour front desk in this non-smoking property near Zocalo Square.

Comfortable Accommodations

Relax in rooms equipped with a TV, air conditioning, and a private bathroom. Start your day with an à la carte breakfast available each morning at the hotel.

Prime Location

Explore nearby attractions such as the Metropolitan Cathedral, National Palace, and Tenochtitlan Ceremonial Center. With the Benito Juarez International Airport just 9 km away, Novotel México City Centro Histórico is the ideal choice for your stay.

Important information:

Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 15kg. A charge of 500 MXN per pet, per night will be applied. Guide dogs stay free of charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.4
Based on 540 reviews
Cleanliness: 8.76
Service: 9.73
Location: 10
Room Quality: 8.77
Amenities: 9.72
Value for Money: 8.75
Food and Beverage: 9.71
Overall Experience: 9.76
N
Nasser • solo_traveller • ma
3
2026-06-04 • via Nuitee
G
goyal • solo_traveller • in
8
Value for money
Pros:

Cleanliness of room

Cons:

Front took too long to confirm the payment however it was debited from my card 10 days prior to check in

2026-06-03 • via Nuitee
M
MARIA PAOLA • solo_traveller • co
10
muy buen alojamiento
Pros:

personal amable comida deliciosa habitaciónes confortables

2026-06-01 • via Nuitee
V
Viviana • extended_group • lu
8
2026-05-31 • via Nuitee
V
Viviane • solo_traveller • br
10
2026-05-31 • via Nuitee
K
Keith • couple • us
10
Excellent hotel. Clean. Great location.
Pros:

Excellent value, location, great breakfast

Cons:

Great property

2026-05-30 • via Nuitee
R
Roger • solo_traveller • de
10
Zentral, ok
Pros:

Sauber, einfach, gut

Cons:

Bauarbeiten in der Nachbarschaft, auch Nachts

2026-05-30 • via Nuitee
I
I2008JDadamg • Solo travel
6
My stay in Mexiko
Pros:

Good hotel in the heart of old Mexico City. I like the colors of the Design of the room however my room, DeLuxe, was not very practical. I was missing a proper chair and some desk. You can also not open any window in the room, my mistake as I did not check carefully before placing my booking and there was no tissue in the bathroom which I think should be a standard for 4* hotel. The safe box is located almost on the floor, never saw it before and I was also missing some water kettle to prepare some tea. The breakfast served by the hotel was not really my taste. It was a mexican version but even though it did not catch my attention. Neverthless, I would recommend this hotel to stay for leisure or businsess guests.

2026-05-27 • via Tripadvisor
R
Reyes Ugalde • solo_traveller • mx
10
Pros:

Esta muy céntrico, el zócalo esta cerca puedes ir caminando. Hay negocios de comida cerca. La atención del personal y las instalaciones es buena. Si tuviera que asistir a México otra vez elegiría nuevamente este hotel.

2026-05-26 • via Nuitee
K
Karen Steffany • extended_group • co
8
Muy lindo, agradable
Pros:

Todo muy limpio, me gustó la ubicación, el desayuno tiene gran variedad

Cons:

Hace falta una mini nevera en las habitaciones, hubo días que no nos hacía el aseo

2026-05-25 • via Nuitee
O
Oliver Franković • solo_traveller • hr
10
Pros:

This is my favorite hotel in Mexico City. I always stay here if a room is available. Hotel is according to European standards, and that's why is comfortable.

Cons:

Nothing to add here.

2026-05-22 • via Nuitee
O
Olga Veronika • couple • mx
8
2026-05-09 • via Nuitee
F
Freddy Arturo • solo_traveller • mx
10
2026-05-09 • via Nuitee
O
olivier • couple • fr
8
2026-05-03 • via Nuitee
E
Esther • couple • us
10
Enjoyed our stay. Will definitely book again.
Pros:

The location and the service. The staff was very friendly and welcoming every time we’d leave and come back to the hotel. Rooms were always clean as well as the hotel lobby. So many places to go wet within walking distance.

2026-05-03 • via Nuitee
K
Karen • solo_traveller • au
8
2026-05-01 • via Nuitee
K
Karen • solo_traveller • au
8
Had all of the necessities I need and close to the Centro historico area
Pros:

Late night check in
On site restaurant, that opened early and closed late, good selection of food.
Walkable to the Centro historico area, tours, restaurants, and shopping.
Filtered and bottle water available
Nearby metro and buses

Cons:

Decor was a little dark and gloomy but overall the room was functional

2026-05-01 • via Nuitee
O
oscar • solo_traveller • co
5
2026-04-23 • via Nuitee
E
Erika Yuko • solo_traveller • py
10
Pros:

La.ubicacion

2026-04-21 • via Nuitee
F
Fredi • couple • us
7
2026-04-21 • via Nuitee