Pandora House

Hotels
8.5 (118 reviews)
35 Nápoles , Mexico City , mx

Facilities

Non-smoking rooms
Terrace
Family rooms
Non-smoking throughout
Private check-in/check-out
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food options
Cons:
Noise issues
Cleanliness concerns
Room issues

Categories

Cleanliness
6.89
Several reviews mentioned issues with cleanliness, including dirty rooms and infrequent cleaning.
Service
9.36
Many positive mentions of friendly and attentive staff, particularly noted were recommendations by staff members.
Location
9.4
Multiple reviews highlight the great location of the hotel, close to public transport and in a central area.
Room Quality
7.35
Some positive comments about the room but also noted issues like noise and weak showers.
Amenities
8.88
Restaurant and bar services were well-received, and amenities were satisfactory.
Value for Money
8.34
Reviewers felt the hotel was okay for the price but mixed comments on cleanliness reduced perceptions of value.
Food and Beverage
8.89
The restaurant received good feedback, especially for the cheeseburger and welcoming drink.
Overall Experience
8.86
General sentiment indicates a positive stay despite some issues, primarily centered on noise and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:41

Property Description

Luxurious Accommodations
Wanderlust VH Reforma lofts & apartments, nestled in the heart of Mexico City's Reforma district, offers modern and comfortable living spaces. Each unit features a flat-screen TV, coffee machine, and free WiFi, with some rooms boasting balconies and city views. The property's attention to detail ensures a relaxing and enjoyable stay for all guests.

Convenient Location
Situated just a stone's throw away from iconic landmarks such as The Angel of Independence and the United States Embassy, this hotel is the perfect base for exploring Mexico City. With easy access to museums, art galleries, and the airport, Wanderlust VH Reforma ensures a seamless travel experience for visitors.

Personalized Service
From family rooms to a welcoming terrace, this property caters to the diverse needs of its guests. The dedicated staff goes above and beyond to provide a memorable stay, while the option of a paid airport shuttle service adds an extra layer of convenience to your trip.

Book your stay at Wanderlust VH Reforma lofts & apartments for an unforgettable Mexico City experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 118 reviews
Cleanliness: 6.89
Service: 9.36
Location: 9.4
Room Quality: 7.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.86
S
Sáenz solo_traveller gt
10
2026-05-31 via Nuitee
A
Alvaro couple es
4
Not good value
Pros:

Breakfast and location.

Cons:

Too many things.

2026-05-28 via Nuitee
A
Alvaro couple es
4
If you like noisy hotels with terrible service no water pressure but good breakfast and location this is your place.
Pros:

The location was great and the breakfast and TOSCO was also a plus.

Cons:

Sooooo many things… first the owners went cheap in the acoustic isolation. Sleeping in this hotel is like sleeping in the street (so bad) (SO BAD). The staff was very bad also… when we arrived there were no towels, never attended any requests, room cleaning had to be begged for, water pressure was awful (felt like somebody peeing over you), lighting in the hotel was just poorly conceived… very bad.

2026-05-28 via Nuitee
A
Alvaro couple es
4
Dissapointing but good location.
Pros:

Breakfast and location. Decoration was cute.

Cons:

Noisy. Rude staff. Water pressure. Light.

2026-05-28 via Nuitee
F
Felipe couple co
7
Cosas por mejorar.
Pros:

Es un alojamiento estéticamente bonito.

Cons:

Debo resaltar que la ubicación esta bien si el propósito es caminar por los alrededores o tener sitios de interés cercanos, pero realmente el descanso no es su fuerte precisamente en las noches después de haber hecho turismo todo el día, ya que cuenta con un rooftop que es bastante ruidoso por lo que si te toca en alguna habitación desde el piso 3 hacia arriba, no vas a lograr dormir por el ruido de la música fuerte, ademas por todo el frente del hotel pasa la vía Nápoles que conecta con la principal Insurgentes y en las horas pico el trafico es insoportable con camiones y vehículos haciendo bastante ruido con sus bocinas por lo que es casi obligado estar en la habitación con el balcón cerrado (teniendo en cuenta que si estuviste todo el día por fuera y dejaste la habitación cerrada, el calor por el sol que le da directo a la habitación es altísimo en las noches) por lo que hay que dormir con el balcón abierto casi que por completo.

Debo ademas mencionar que la caja fuerte de la habitación estaba dañada por lo que nunca pude hacer uso de ella para guardar documentos y artículos de valor. Esta situación se maximiza cuando ademas solicitas en recepción que realicen la limpieza de la habitación mientras no estas (sufriendo por que no se vaya a perder nada en la habitación) y después de haber estado todo el día haciendo turismo por fuera, llegas al hotel en la noche y te das cuenta que de los alimentos que tenias reservados en la nevera para tu disfrute personal en la noche, se han llevado algunos ítems, creyendo que fue el personal de aseo.

Una breve anotación adicional, tiene que ver con el “desayuno incluido” ya que es proveído por el restaurante del mismo hotel llamado Tosco, para lo que no te dan mas de las mismas 3 opciones durante toda tu estancia, por lo que se convierte en desayunos demasiado aburridos y sin variaciones si te vas a quedar por mas de 1 semana.

2026-05-26 via Nuitee
J
Jack solo_traveller us
8
Perfect location, exceptional staff, but no AC and the room was almost unbearably hot.
Pros:

Location, staff, clean, quality rooms.

Cons:

Room was so unbelievably hot

2026-05-15 via Nuitee
Z
Zoe couple gb
10
2026-05-15 via Nuitee
G
Grecia Morales solo_traveller mx
9
Hotel lindo y bien ubicado
Pros:

El lugar esta super lindo, las habitaciones están limpias y el personal es muy amable y servicial.
La terraza 10/10 e igual el trato en el restaurante.

Cons:

Al estar en un lugar tan céntrico por las noches puede haber mucho ruido, así que si tienes el sueño ligero es algo a considerar.

2026-05-13 via Nuitee
V
Violaine solo_traveller fr
8
Pros:

Séjour très réussi dans cet hôtel au fort caractère au cœur de l’ambiance vibrante de Mexico City, avec une équipe adorable et toujours prête à aider. Les chambres sont spacieuses et bien équipées, le petit déjeuner au restaurant est parfait. L’atmosphère jeune et chaleureuse rend l’expérience vraiment agréable.

Cons:

Quelques détails á revoir au niveau des équipements (stores, douche) ou de l’isolation.

2026-05-09 via Nuitee
W
Wilko couple us
8
great location, good breakfast, can be a bit noisy
Pros:

great location, good breakfast, nice design

Cons:

noisy at night, no AC

2026-05-07 via Nuitee
S
Sophie couple fr
8
Pros:

Très bon emplacement et très beau bâtiment art déco
Bouilloire dans la chambre pratique
Et bon petit déjeuner dans le restaurant à côté
Personnel très gentil

Cons:

Il s’agit d’un airbnb plus que d’un hôtel donc pas de ménage quotidien sauf sur demande
La literie n’est pas exceptionnelle parce que bcp de pression dans la douche

2026-05-07 via Nuitee
B
Bruno solo_traveller es
8
Pros:

Muy bonito y decorado con mucho gusto

Cons:

LAs ventanas eran antiguas y se escuchaba muchísimo ruido de la calle y los pasillo, además faltaba aire acondicionado ya que el sol daba de pleno todo el día

2026-04-25 via Nuitee
T
Tom couple ca
8
Excellent location, food and drinks, great value!
Pros:

The property is in an excellent location. The restaurant in the ground level has very good food and cocktails. The rooftop bar was impressive with a great vibe. All the staff that we interacted with were very helpful, friendly and professional. The General Manager was always around and clearly cares about making sure his guests are taken care of. The Art Deco style of the exterior and interior.
I would definitely stay there again.

Cons:

Housekeeping isn’t done daily, but for the rates being paid I can understand it. The bathroom was a bit small. If it was larger there would be more room for counter space around the sink.
Not much closet/storage space for 2 people. Manageable, but if there was space on both sides of the bed for extra drawers that would help.

2026-04-16 via Nuitee
R
Ricardo couple co
10
Lugar tranquilo, impecable y seguro con muy buena ubicación
Pros:

La ubicación es excelente y las instalaciones son muy bonitas y impecables.

Cons:

Ninguna queja todo estuvo súper bien.

2026-03-23 via Nuitee
N
Nicholas couple gb
8
Lovely stay just slightly lacking for the price point.
Pros:

Perfect location , comfortable stay, very modern and great rooftop bar. WiFi is good.

Cons:

Lacked cleanliness , the towels weren’t clean and first morning our shower wasn’t warm. They did rectify this quickly . The apartment had a kitchen but no facilities, no coffee machine , kettle or pans.

2026-03-17 via Nuitee
R
Ricardo couple co
10
Muy buen alojamiento
Pros:

Está muy bien ubicado

2026-03-12 via Nuitee
L
Liam couple gb
9
2026-02-11 via Nuitee
A
Anya couple de
8
Pros:

Sehr Zentral

Cons:

Sehr laut.
Kein warmes Wasser Dusche war nur lauwarm wenn überhaupt.

2026-01-21 via Nuitee
E
Estefani Liseth extended_group mx
10
2026-01-19 via Nuitee
L
Luis Miguel solo_traveller mx
8
Cons:

Llevo varios días esperando que me manden la factura que solicite, pese a que ya le mandé los datos requeridos no me la han generado, ni respondido

2026-01-19 via Nuitee