Pandora House

Hotels
8.5 (136 reviews)
35 Nápoles , Mexico City , MX

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Family rooms
Lift / Elevator
Airport shuttle
Safety deposit box
Bar
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good food options
Cons:
Noise issues
Cleanliness concerns
Room issues

Categories

Cleanliness
6.89
Several reviews mentioned issues with cleanliness, including dirty rooms and infrequent cleaning.
Service
9.36
Many positive mentions of friendly and attentive staff, particularly noted were recommendations by staff members.
Location
9.4
Multiple reviews highlight the great location of the hotel, close to public transport and in a central area.
Room Quality
7.35
Some positive comments about the room but also noted issues like noise and weak showers.
Amenities
8.88
Restaurant and bar services were well-received, and amenities were satisfactory.
Value for Money
8.34
Reviewers felt the hotel was okay for the price but mixed comments on cleanliness reduced perceptions of value.
Food and Beverage
8.89
The restaurant received good feedback, especially for the cheeseburger and welcoming drink.
Overall Experience
8.86
General sentiment indicates a positive stay despite some issues, primarily centered on noise and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:41

Property Description

Luxurious Accommodations
Wanderlust VH Reforma lofts & apartments, nestled in the heart of Mexico City's Reforma district, offers modern and comfortable living spaces. Each unit features a flat-screen TV, coffee machine, and free WiFi, with some rooms boasting balconies and city views. The property's attention to detail ensures a relaxing and enjoyable stay for all guests.

Convenient Location
Situated just a stone's throw away from iconic landmarks such as The Angel of Independence and the United States Embassy, this hotel is the perfect base for exploring Mexico City. With easy access to museums, art galleries, and the airport, Wanderlust VH Reforma ensures a seamless travel experience for visitors.

Personalized Service
From family rooms to a welcoming terrace, this property caters to the diverse needs of its guests. The dedicated staff goes above and beyond to provide a memorable stay, while the option of a paid airport shuttle service adds an extra layer of convenience to your trip.

Book your stay at Wanderlust VH Reforma lofts & apartments for an unforgettable Mexico City experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.5
Based on 136 reviews
Cleanliness: 6.89
Service: 9.36
Location: 9.4
Room Quality: 7.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 8.86
S
Sherryl • solo_traveller • cr
8
Pros:

The location was simply amazing. The MetroBus was pretty close (which was the highlight for our trip). Same as supermarkets, restaurants, drugstores, malls, etc.

Cons:

The bed. Seemed not to be a king size and it was not that comfortable. Missed my bed during my staying. And one day the TV decided just not to work idk why and unfortunately that day was a holiday at night - so had to go to sleep instead lol. The rest was pretty cool and nice.

2026-09-19 • via Nuitee
M
Melissa • couple • fr
7
En general es un buen hotel, pero lamentablemente el servicio no estuvo a la altura de lo que esperábamos
Pros:

Puntos positivos: Pandora House es un hotel con una arquitectura muy interesante y habitaciones muy cómodas. Sin duda, lo mejor del hotel es su ubicación: está realmente muy central, cerca de varias atracciones y de zonas con muchos restaurantes.

Cons:

Puntos negativos: Lamentablemente, el servicio que recibimos dejó bastante que desear. No nos informaron de que teníamos derecho a una bebida de cortesía, ni de que el servicio de limpieza de la habitación no es automático, sino que hay que solicitarlo con un día de anticipación.
En cuanto al desayuno, este se sirve en un restaurante al lado del hotel y no empieza antes de las 08:00. Nos quedamos cuatro días y solo pudimos aprovecharlo dos veces, ya que durante dos días el servicio comenzaba a las 10:00 en lugar de las 08:00 y nadie nos avisó.

2026-09-18 • via Nuitee
E
Eliana • couple • us
8
2026-09-16 • via Nuitee
R
Rachel • couple • ie
6
2026-09-14 • via Nuitee
U
urban • couple • co
9
Super plan para parejas
Pros:

El personal de lobby genial

Cons:

Mejorar la TV muy lenta el internet 🛜

2026-09-11 • via Nuitee
M
Monserrat • couple • us
10
Excellent place with friendly staff and had all the aesthetics vibes!
Pros:

The vibe and look of the whole place was way better in person. Then my friend and I discovered the rooftop and were just blown away. Behind happy we chose this place it turned out to be best case scenario for us.

Cons:

We got a room with a balcony and the noise was beyond loud. We stayed in the third floor. I would stay again and get a room in the courtyard instead. Didn’t even use the balcony.

2026-09-09 • via Nuitee
A
Alejandro • solo_traveller • us
10
2026-09-09 • via Nuitee
E
Ezequiel • couple • us
8
Great for a weekend.
Pros:

Location is great.

Cons:

Beds are extremely uncomfortable. They feel like sleeping on cardboard.

2026-09-08 • via Nuitee
C
Caitlyn • solo_traveller • us
10
Incredible and would go back again.
Pros:

It was so beautiful!!! And in the middle of everything! Will be going back!

2026-09-07 • via Nuitee
C
Casper • couple • dk
1
2026-08-24 • via Nuitee
P
Pauline • couple • be
8
2026-08-21 • via Nuitee
S
Shayna • solo_traveller • us
9
A Beautiful Stay
Pros:

So pretty and well located! Love the relationship they had with the neighboring restaurant, made it easy to get well priced dinner and complimentary breakfast.

Cons:

Super pretty, just slightly small and NO AC. Worked out well for us as it was always around a high of 80 and 60 at nights, but I imagine it’d be harder in hotter days. Also, balcony door not fully sealed making it slightly noisy.

2026-08-18 • via Nuitee
V
Vittoria • couple • it
8
Hotel con un ottima posizione, bello, con grande attenzione al design e alla pulizia. Unica pecca è che si sente troppo
Pros:

Ottima posizione, pulizia e design

Cons:

Le finestre della nostra camera davano sulla strada ed il vetro era sottilissimo tanto che si sentiva molto il rumore esterno

2026-08-17 • via Nuitee
N
NHORA ESPERANZA • couple • co
10
Casi un 10 de 10
Pros:

Es un hotel hermoso su decoración es muy linda. Su ubicación es muy buena. Creo que está casi en un top 10

Cons:

El desayuno es muy tarde pierdes la mañana para los que venimos de turismo que nos gusta aprovechar el día. Aunque si no te preocupa eso el desayuno es muy bueno

2026-08-15 • via Nuitee
F
Francesca • couple • it
7
Bello ma da migliorare
Pros:

La pulizia, l’arredamento e il comfort della stanza. Colazione buona.

Cons:

Odore di umidità nella stanza, rumore nelle ore notturne, servizio di colazione troppo lento.

2026-08-12 • via Nuitee
E
Edgar • solo_traveller • us
10
2026-08-10 • via Nuitee
L
Leslie • solo_traveller • pe
7
2026-08-09 • via Nuitee
D
DIEGO • couple • br
9
Ótimo custo benefício e localização.
Pros:

Boa localização, equipe cordial, acomodações ótimas. Café da manhã gostoso.

Cons:

Ligeiramente barulhento por ser virado para a rua. Os quartos não tem ar condicionado.

2026-08-06 • via Nuitee
A
Adriana • couple • us
9
2026-08-03 • via Nuitee
C
Cecilia Andrea • couple • no
4
Pros:

Super beliggenhet og hyggelig personale i resepsjonen. Frokosten som var inkludert var veldig god.

Cons:

Vi valgte dette hotellet fordi rommene så moderne og innbydende ut på bildene, men dessverre stemte ikke dette med virkeligheten. Da vi ankom var det mange merker og skader på veggene, dusjen var synlig skitten, balkongdøren kunne ikke lukkes ordentlig, og gulvet var så skittent at undersiden av våre hvite sokker ble helt svarte etter kort tid på rommet. Etter at vi klaget på renholdet, ordnet hotellet en ekstra rengjøring, noe vi setter pris på. Dessverre var rommet fortsatt ikke ordentlig rent etterpå.

En annen stor utfordring var støy. Rommet vårt vendte mot hotellets indre atrium, og selv om vi hadde sett enkelte kommentarer om støy på forhånd, forventet vi ikke hvor ekstremt lytt det skulle være. Det var høylytt musikk og mye bråk hver kveld helt til takbaren stengte rundt kl. 02.00, noe som gjorde det vanskelig å sove.

Det mest frustrerende var likevel håndteringen av depositumet. Hotellet informerte verken i bookingprosessen eller før ankomst om at det skulle kreves et depositum på 1000 pesos ved innsjekk. Vi betalte beløpet og fikk beskjed om ville bli refundert dersom ingenting ble ødelagt. Ved utsjekk bekreftet hotellet at pengene ikke ville bli belastet. Likevel ble beløpet trukket fra kortet mitt. Etter oppholdet har hotellet via WhatsApp bekreftet at dette skyldtes en feil, og at de hadde kontaktet selskapet som håndterer betalingsterminalene. Til tross for dette har de verken kunnet bekrefte når refusjonen kommer eller at den faktisk vil bli gjennomført, og de har nå sluttet å svare på henvendelsene mine.

Basert på vår erfaring kan jeg dessverre ikke anbefale dette hotellet.

2026-08-03 • via Nuitee