The Sens Riviera by Oasis

Hotels
•
Oasis Hotels & Resorts
7.1 (107 reviews)
Km 252 Carret. Chetumal - Pto. Juárez - Akumal - 77780 , Akumal , MX

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
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Review Highlights

Pros:
Beautiful beachfront with corals and good snorkeling
Nice pool and modern, well-maintained facilities
Comfortable, clean and well-air-conditioned rooms
Extended restaurant hours and good buffet variety (per one review)
Organized daily activities and excellent seaside massages
Cons:
Poor service at reception and staff rudeness; valet misconduct reported
Food quality and diversity criticized; buffet repetition and some restaurants not open daily
Small beach area and limited space for sports
Weak evening entertainment and show quality
Sunbed reservation issues (guests reserving chairs early and not using them)

Categories

Cleanliness
8
Mentioned as clean and well maintained in the Portuguese review; overall rooms and public areas described as modern and tidy.
Service
5.5
Mixed but leaning negative: French review reports poor reception staff and a valet incident; Portuguese review notes generally good service for activities and massages, but service issues are emphasized by the negative review.
Location
8.7
Strong positive: excellent resort location, beachfront with corals and good snorkeling opportunities; overall location praised.
Room Quality
8
Rooms described as comfortable, modern, clean and well air-conditioned in the Portuguese review.
Amenities
7.2
Good facilities overall (pool, massages by the sea, organized activities) but some limitations noted (small sports area, parts of the resort older, weak evening shows).
Value for Money
7.1
Not specifically discussed in the reviews; assigned the target overall rating.
Food and Beverage
5.2
Mixed to negative: one review criticizes food quality, lack of variety and buffet repetition and restaurants not always open; the other notes good buffet variety but missing local fruits—overall below average.
Overall Experience
7.1
Aggregate impression is mixed: good location, rooms and amenities but notable service and some F&B shortcomings, resulting in an overall average experience aligned with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-21 05:35

Property Description

Luxurious Accommodation
The Sens Tulum Riviera by Oasis offers 5-star accommodation in Akumal, just 2.3 km from Akumal Beach. Guests can enjoy air-conditioned rooms with modern amenities including a flat-screen TV and a private bathroom.

Exceptional Dining and Service
Indulge in a buffet breakfast daily and savor delicious meals at the on-site restaurant and bar. With room service, a 24-hour front desk, and free WiFi, guests can expect top-notch service throughout their stay.

Convenient Location
Situated near popular attractions like Tulum Archeological Site and Chemuyil Beach, this non-smoking property also offers free private parking. Explore the Riviera Maya with ease, as the hotel is located just 54 km from Cozumel International Airport.

Book now for an unforgettable experience at The Sens Tulum Riviera by Oasis.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

7.1
Based on 107 reviews
Cleanliness: 8
Service: 5.5
Location: 8.7
Room Quality: 8
Amenities: 7.2
Value for Money: 7.1
Food and Beverage: 5.2
Overall Experience: 7.1
• family_with_children • dz
6
Le mauvais service gache tout de l'éxperience
Pros:

Trés bel hotel avec une jolie plage et belle piscine. Il est important d'etre véhiculé si non vous ne pourriez sortir de l'hotel

Cons:

Comment un aussi bel hotel puisse offrir un aussi mauvais service ? Dés la réception, nous pouvons noté un manque de sympathie et d'acceuil de la part des réceptionnistes. La nourriture n'est pas du tout à la hauteur, aussi bien en terme d'ingrédient que de diversité. Pas de changement de plats dans le buffet & l'ambiance dans les restaurants comme l'italien est très lourde avec un service médiocre et d'ailleurs le restaurant n'ouvre pas tous les jours.
Pour finir le jour du départ, meme le voiturier s'est mal comporté. nous avons du prendre 30 minutes de notre temps pour se plaindre à son manager. En somme Rien à voir avec le service que nous avons pu avoir à Cancun ou Playa del carmen.

2026-06-03 • via Nuitee
H
Humberto • family_with_children • pt
8
Experiência global bastante positiva, com boas instalações, serviços de qualidade
Pros:

Pontos Positivos

Localização (dentro do conceito de resort)
A localização é excelente para quem pretende usufruir do ambiente do hotel. A praia em frente destaca-se pela presença de corais, rochas e uma grande diversidade de peixes, sendo ideal para a prática de snorkeling ligeiro (iniciantes e intermédios).

Instalações
As instalações são, no geral, bastante recentes, modernas e bem cuidadas. Tudo se apresenta limpo e funcional. Existe acesso a áreas mais antigas, embora não tenha sido a minha experiência direta.

Quartos
Quarto confortável, moderno, limpo e com boa climatização, proporcionando uma estadia agradável.

Comida (Buffet)
Boa variedade de opções no buffet, permitindo escolhas diversificadas ao longo da estadia.

Horários de restauração
Ponto bastante positivo: horários alargados dos restaurantes, oferecendo flexibilidade e conveniência.

Atividades
Bom planeamento das atividades diárias, com opções organizadas e regulares para entretenimento dos hóspedes.

Serviço de massagens
Excelente experiência. A possibilidade de realizar massagens junto ao mar, ao som das ondas, torna o momento particularmente relaxante e diferenciador.

Cons:

Pontos Negativos

Areal da praia
O areal é bastante pequeno, o que pode limitar o conforto e a disponibilidade de espaço, especialmente em períodos de maior ocupação.

Espaços desportivos
Existe um campo de voleibol, mas o espaço envolvente é reduzido, não permitindo grande diversidade de atividades adicionais.

Espetáculos noturnos
Este é claramente um dos pontos mais fracos do hotel. A qualidade dos espetáculos deixa a desejar e poderia ser significativamente melhorada.

Comida – ponto específico
Apesar da variedade geral ser boa, é difícil compreender a ausência de frutas locais como manga, especialmente num país onde este produto é abundante, de elevada qualidade e acessível. Este detalhe impacta negativamente a perceção da autenticidade da oferta.

Reserva de espreguiçadeiras
Problema recorrente: hóspedes reservam espreguiçadeiras muito cedo (por volta das 7h da manhã) com toalhas, sem as utilizarem durante horas, por vezes apenas aparecendo depois do almoço. Isto reduz significativamente a disponibilidade para outros hóspedes.

Sugestão de melhoria:
Implementar um sistema de controlo, como por exemplo:

Proibir a reserva antes de determinada hora
Remoção de toalhas antes da “abertura oficial” da área
Monitorização regular pelos funcionários, com marcação das cadeiras ocupadas e libertação das que permanecem sem utilização após determinado período

2026-03-20 • via Nuitee
G
Guerrero • couple • mx
5
2026-01-21 • via Nuitee
G
Georgina • extended_group • fr
8
Pros:

- Emplacement avec vue sur la mer
- service du personnel
- piscine avec vue sur la mer
- calme

Cons:

- la gestion de la fuite d eau de la chambre : la réception nous a proposé une autre chambre avec 1 sofa pour notre fille de 16 ans ! Le lendemain changement de chambre avec la demande de remplir un document pour ne pas demander de réparation ! Moment très désagréable à la réception : aucun geste commercial
- la gestion des différents restaurants : faire attendre à l entrée prétextant que c est complet alors qu il y a des tables vides !

2025-12-29 • via Nuitee
L
Leonid • family_with_children
8
Pros:

Pretty nice, definitely not a 5 star but a good choice for a family. If you like a night life skip it. If you want a quite hotel take it.

2025-07-06 • via Nuitee
K
Karla ANGELICA • solo_traveller • mx
10
Secret jewel
Pros:

Everything fine the special resturant could be for families not only for adults

2025-07-05 • via Nuitee
S
Sheikh • family
10
Pros:

Staffs are friendly. Very good food options. Nice views and lots of amenities.

2025-05-27 • via Nuitee
M
Mario
8
Pros:

The last night there were some electrical problems and the A/C don’t work properly

2025-05-12 • via Nuitee
L
Laura • family
10
Pros:

Very nice hotel

2025-05-01 • via Nuitee
R
Radmir • young couple • mx
5
Could be much better
Pros:

Good food

Cons:

The hotel never responds our requests, they havent sent the tax bill yet

2025-04-29 • via Nuitee
Z
zoraida
4
Pros:

need to remodel better food

2025-04-28 • via Nuitee
A
Alexey • family
8
Pros:

The room was far away from entrance. It was a challenge and time consuming to reach it during a day

2025-04-21 • via Nuitee
Y
Yolanda
8
Pros:

Goid hotels..nice people wirking there..NO ELEVATORS ..and walking a lit to go.outside the room
..same to.pick up towels for used on the beach or swi.mi g pool is only 1 pkace to far

2025-04-14 • via Nuitee
B
Brenda • family
8
Pros:

Dining could be better. Choices are minimal and not too good.

2025-04-09 • via Nuitee
J
Jason • partner
4
Pros:

The Sens at grand oasis Tulum is not it! As soon as you walk in it is dark and gloom / not in a sexy or romantic way. Reception was very blah and not welcoming, just a I'm doing my job vibe. I get to the room and it was dated, in disrepair and dirty. I had an ocean view and could barely look through window cause of all the dirty. Food was not great at all. Only perk was that buffet was 24/7 which was cool for snacks. No entertainment at all within the hotel. Do not be fooled by pictures. They have a lot of work to do if they want to keep up.

2025-04-08 • via Nuitee
M
mariel ramos
10
Pros:

Nos gustó muchísimo,

2025-04-02 • via Nuitee
A
Andrew • partner
10
Pros:

So far so good..Considering price as compared to other beachfront/ocean properties quite reasonable for services offered including restaurants pools, etc. Property needs some updating overall and addition of services and some standard amenities. Restroom additions closer to pool areas and beach areas would be helpful. Roving drink servers for pool bars & towels at each pool location would make life more pleasurable and convenient for guests. All in all we enjoyed stay and happy with our choice.

2025-04-01 • via Nuitee
E
Eliseo
6
Pros:

The room smelled like dirty water and sewer
And 1600 for a room one bed is way too much

2025-03-28 • via Nuitee
M
Mariela
10
Pros:

Great service

2025-03-28 • via Nuitee
L
Linda
8
Pros:

I had a front beach room!! WoW what a view!
And lots restaurants!!

2025-03-27 • via Nuitee