Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Family rooms
Laundry
See all facilities

Review Highlights

Pros:
Beautiful property
Friendly staff
Great location
Cozy rooms
Cons:
Small rooms
Service issues on management

Categories

Cleanliness
8.34
Clean, thoughtfully designed room, with friendly staff!
Service
9.31
Staff was incredibly friendly and attentive to guest needs.
Location
9.35
Great location while also being quiet and peaceful.
Room Quality
8.3
Rooms are a little small when luggage is in the room.
Amenities
8.83
Quaint hotel with a small cafe and delicious breakfast included.
Value for Money
8.79
Well located cozy hotel with good personal touches.
Food and Beverage
8.34
Breakfast could have been better, but overall a good experience.
Overall Experience
9.11
A wonderful stay with many positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 04:14

Property Description

Luxurious Accommodation

Casa Altata offers a luxurious stay in Mexico City, just moments away from iconic landmarks like Chapultepec Castle and The Angel of Independence. The hotel boasts non-smoking rooms with modern amenities including a coffee machine, iPad, and elegant bathrooms with free toiletries.

Delicious Dining Options

Indulge in a delightful culinary experience at Casa Altata with an on-site restaurant serving authentic Mexican cuisine. Guests can savor à la carte or American breakfast options, with vegetarian and vegan choices available upon request. Additionally, there's a convenient in-house snack bar for quick bites.

Convenient Facilities

Enjoy top-notch services at Casa Altata, from concierge assistance and 24-hour room service to organizing tours for exploring the city. The hotel also features a shared lounge, free WiFi, and a terrace for relaxation. For business travelers, there's a business area to cater to your needs.

Ready to experience luxury and comfort at Casa Altata? Book your stay now for an unforgettable Mexico City getaway.

Important information:

When booking 3 rooms or more, different policies and additional supplements may apply.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

8.8
Based on 131 reviews
Cleanliness: 8.34
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.83
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.11
N
Natalie • solo_traveller • gb
8
A lovely place to stay.
Pros:

The bed was amazing and it had great pillows!! The breakfast was nice with very tasty granola. The decor was very trendy and upmarket and the hotel is situated in a nice area to wander around and find cafes etc.
Also nice products in the bathroom, good AC and nice robes and slippers. A great place if you wanted to actually spend more time at the hotel. The hotel was super quiet and really chilled. I did enjoy my stay.

Cons:

The shower was a dribble and it was either scolding or cold, it was hard to get it right but the shower looked like it was going to be awesome before I turned it on.
Bring an eye mask and ear plugs. The single pain windows do allow sound from the road which is very occasional but when it happens, it's loud. The AC unit lights up the room.
It would have been REALLY handy to have a bottle of water in the room as I'd come in from a late flight.
No lift so be mindful about lugging up your cases several winding flights.

2026-07-25 • via Nuitee
P
Paul • solo_traveller • ca
10
Pleasant surprise
Pros:

Absolutely marvelous hotel, located in one of the best.neighborhpods in Mexico City, within walking distance from parks and restaurants. The hotel manager Merry was extremely nice, promptly addressing all our questions and requests. The beds are very comfortable and the rooms had everything we needed. The hotel has convenient work stations and a fast Wifi, allowing me to work remotely.

Cons:

The room was a bit small but had a common area right in front of the room with couches and complimentary coffee

2026-07-25 • via Nuitee
F
Felipe • extended_group • mx
10
Un excelente llegar, con una gran atención
Pros:

El alojamiento esta increible, es muy bonito y tiene muy buena ubicación, Tambien mención especial para Rocío que desde el inicio nos dio un servicio increible, ayudandonos en todo lo que necesitabamos, nos dio buenas recomendaciones y siempre estuvo 100% atenta a cualquier cosa.

2026-07-22 • via Nuitee
R
Rachel • family_with_children • us
9
We enjoyed this hotel and felt a warm welcome from the people working there.
Pros:

This is a lovely, intimate boutique hotel. The staff is very friendly and helpful. They took great care of us and truly made my family of three feel welcome. The rooms are quite small but well appointed and comfortable. The common space is appealing and inviting. The location cannot be beat - a beautiful, tree lined street. Breakfast and coffee in the morning is served downstairs and is delicious.

Cons:

We had issues with hot water. They were resolved, but we went a day without hot showers. The layout of the room we were in is such that the bathroom is very prominent in the room and has a sliding. When we had tummy troubles there was no privacy for the person using the bathroom.

2026-07-20 • via Nuitee
B
Boris • solo_traveller • nl
9
Pros:

There is am additional shared common room what is very pleasant to sit down for a moment.

Cons:

The showers are not always working well. Not a lot of water is coming from them.

2026-07-19 • via Nuitee
R
Ricardo • couple • ca
10
2026-07-16 • via Nuitee
H
Hilda • couple • mx
9
Opción muy buena
Pros:

La ubicación es muy buena, el decorado del lugar es genial y el personal es muy atento

Cons:

N/A

2026-07-15 • via Nuitee
A
Alcocer • solo_traveller • mx
10
Pros:

El servicio es muy bueno excelente las srita. Rocío y Mary son excelentes anfitrionas la verdad muy bien 👍 gracias por todo chicas

Cons:

Es un poco alejado pero con autos de plataforma nos llegamos muy bien el rumbo muy bonito y las instalaciones excelentes.

2026-07-13 • via Nuitee
H
Hanne • solo_traveller • no
10
Vakkert lite hotell med fine detaljer
Pros:

Veldig ryddig og pent, med gode detaljer. Kul frokostsal med åpen løsning ut mot gaten. Veldig fine rom med gode senger og av bra størrelse. Personalet er også veldig imøtekommende og hyggelige.

2026-07-03 • via Nuitee
Y
Yerik • solo_traveller • mx
10
Pros:

Las habitaciones son del tamaño adecuado para dos personas. Tanto Rocío como Majo son muy amables, que nos orientaron en todo momento de nuestra reservación. El desayuno incluido está fenomenal, y las instalaciones en general se ven bastante bonitas. Definitivamente volveremos una vez más ✨

Cons:

N/A

2026-06-28 • via Nuitee
S
Sarah • family_with_children • us
10
Great stay and very comfortable! Thank you to the staff for making our stay so comfortable.
Pros:

Such a cute hotel. Staff are so friendly!

Cons:

N/A

2026-06-23 • via Nuitee
V
Virginia • solo_traveller • es
10
2026-06-19 • via Nuitee
A
Adriana • extended_group • ar
10
Relax en casa ! Sin dudas el mejor lugar en 🇲🇽 !ambiente privado y cálido! Rodeado de verde y mucha tranquilidad! Y con
Pros:

Todo! La zona donde está ubicado y el ambiente cálido con las mejores camas y todo lo necesario para una excelente estadía .
Lo mejor sin dudas la dedicación de sus empleadas !Majo súper atenta y Sami dedicada todo el tiempo a que no nos falte nada para sentirnos cómodos .(el mejor café en la mejor ventana gracias Sami 🌹 🩷)

Cons:

Nada

2026-06-11 • via Nuitee
G
Gabriel • couple • br
10
2026-06-08 • via Nuitee
C
Carmen • family_with_children • us
10
2026-05-26 • via Nuitee
C
Carol • couple • us
10
Would recommend Casa Altata in a heartbeat!
Pros:

This is an artfully decorated, beautiful boutique hotel. The staff are very friendly and helpful. We stayed in on the 4th floor, and since there are no elevators, we definitely got our steps in each day! We loved the large, shared living space on our floor and had it to ourselves the 3 days we spent here. Breakfast offered healthy, delicious options. Comfortable bed, great neighborhood to walk in day and night.

Cons:

It lacks any closet space and very minimal storage for clothes, so we did have to live primarily out of our suitcases.

2026-04-12 • via Nuitee
J
Jacob • solo_traveller • ch
9
Great place for a work trip. Windows are a bit thin/noisey and not all rooms have an outside window
Pros:

Work spaces, breakfast, room design

Cons:

Leaky loud windows, slow to get hot water.

2026-04-01 • via Nuitee
S
Sue • solo_traveller • gb
10
Comfy stay
Pros:

Cosy space in a great area

2026-03-29 • via Nuitee
E
Elizabeth • couple • ca
4
Disappointed
Pros:

Aesthetically pleasing but functionally disappointing

Cons:

Loud street noises, lack of customer responsiveness, small room, inconsistent room cleanliness

2026-02-23 • via Nuitee
M
Marina • solo_traveller • us
10
2026-02-09 • via Nuitee