Hotel La Joya Del Lago

Hotels
7 (124 reviews)
Rio Zula , Ajijic , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Spacious rooms
Cons:
Poor cleanliness
Inconsistent service
Amenities need maintenance

Categories

Cleanliness
5
Very dirty, deficiencies in service.
Service
8
Service was friendly but inconsistent.
Location
8.5
Good location, convenient amenities.
Room Quality
6
Mixed quality; some rooms need maintenance.
Amenities
6.5
Amenities are available, but some require maintenance.
Value for Money
7
Decent value; pricing corresponds to overall experience.
Food and Beverage
8
Nice restaurant on site, though not explicitly reviewed.
Overall Experience
7
Mixed reviews but generally acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:38

Property Description

Luxurious Outdoor Amenities
Indulge in our outdoor swimming pool, garden, and terrace, perfect for unwinding under the sun.

Family-Friendly Features
Enjoy your stay with your little ones with our children's playground and spacious accommodations.

Convenient Services
Stay connected with free WiFi throughout the property and relax in rooms equipped with modern amenities like flat-screen TVs and refrigerators.

Book your stay at Capital O La Joya Del Lago for a memorable experience in Ajijic.

Important information:

If guests are going to bring pets, there will be a charge of 350 GBP per pet.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7
Based on 124 reviews
Cleanliness: 5
Service: 8
Location: 8.5
Room Quality: 6
Amenities: 6.5
Value for Money: 7
Food and Beverage: 8
Overall Experience: 7
M
Murillo Saucedo • solo_traveller • mx
7
Pros:

La habitación limpia

Cons:

La alberca descuidada y sucia

2026-09-07 • via Nuitee
P
Ponce • extended_group • mx
9
muy bien en general
Pros:

Las areas verdes

Cons:

Muy poca agua caliente en la regadera

2026-09-02 • via Nuitee
M
Milton • family_with_children • mx
9
2026-08-14 • via Nuitee
B
Beth • solo_traveller • us
1
Disappointed
Pros:

Big rooms, quiet, some rooms have nice views of large pool and garden

Cons:

Room was dirty. Sofa had stains. Would not use it, stove greasy, 2 sliding doors, had no working locks, tv did not work, two fans did not work. No maid service, no hand towels.

2026-01-21 • via Nuitee
G
Gerardo • extended_group • mx
9
Si quieres descansar con tranquilidad con todos los servicios a un buen precio es el lugar ideal
Pros:

Excelente lugar, mu espacioso, magnifico diseño y amplitud, sobre todo la sala y cocina.
Alberca bonita y grande y muy buen estacionamiento.
Areas verdes bonitas y el lugar muy acogedor
El servicio fue bueno y las personas mu amables.

Cons:

-Arreglo de la habitación por día
-Detalles simples como botella de agua o papel sanitario
-Quizas cambio de cubiertos, son pocos y viejos

2026-01-20 • via Nuitee
M
Maximiliano • couple • mx
10
Pros:

La piscina le hace falta un poco de mantenimiento, el azulejo parece estar muy maltratado y hace falta una renovación.

Los cuartos parecen necesitar un poco de mantenimiento también en la parte de mosquiteros, también aparatos como el refrigerador hacen mucho ruido al conectarse, estaría bien revisarlos.

2026-01-19 • via Nuitee
B
Bonnie • solo_traveller • us
1
Worst hotel ever.
Pros:

The garden

Cons:

They took a deposit which was not shown would happen earlier. They switched my apartment which I had personally seen three months prior. The new place was the filthiest place I've ever had to stay at in my life. They cleaned and only managed to barely clean the bedroom and bathroom.

2026-01-19 • via Nuitee
F
FRANCIA DENISSE • couple • mx
7
2026-01-19 • via Nuitee
L
Lambros • couple • se
1
Find somewhere else to stay
2026-01-13 • via Nuitee
C
Carlos • couple • mx
10
Estoy conforme con el servicio
Pros:

No tiene ningún contratiempo, el personal fue amable y atento, el precio fue el que reserve, las instalaciones muy bien, limpieza

Cons:

El agua de la alberca heladicima pero es x el clima y no x el servicio

2026-01-12 • via Nuitee
J
Jack • family_with_children • mx
2
Very faded beauty
Pros:

The room was large. The mattress was comfortable. The parking lot was well lit and locked at night. The grounds were well maintained and lovely. The fridge and toaster worked. For the most part, the room was clean.

Cons:

The TV didn't work and no one responded to 2 complaints. Per the staff, the tap water was not safe to drink. There was no hot water in room 16, just barely warm for showers. Bathroom lighting was dim. Towels were torn and frayed. Furniture was worn, shabby. The shower soap dish was loose, dangling. 2 sliding glass doors didn't lock. Drapes and vinyl blinds on both sliding doors were damaged and torn. The stove exhaust vent was filthy. Toilet paper was not restocked, I had to ask for more. Trash was never emptied in my guestroom. Pillows were old, flat and hard. One nightstand lamp didn't work.

2026-01-10 • via Nuitee
R
Ramírez • family_with_children • mx
10
2026-01-09 • via Nuitee
Z
Zuñiga • family_with_children • mx
1
Pros:

No nos respetaron la reservación a pesar de estar pagada. No pasamos la noche ahí. Solicito por favor el reembolso de lo que se pagó.

Cons:

Pésimo. No nos respetaron la reservación a pesar de estar pagada. No pasamos la noche ahí. Solicito por favor el reembolso de lo que se pagó.

2025-12-22 • via Nuitee
S
Stephan • solo_traveller • mx
5
2025-12-10 • via Nuitee
G
Gutierrez Ortega • family_with_children • mx
7
2025-12-08 • via Nuitee
J
Jose Luis • family_with_children • mx
9
Pros:

Room size

Cons:

It would be helpful that they have ironer

2025-12-08 • via Nuitee
S
Stephan • solo_traveller • mx
6
2025-12-08 • via Nuitee
A
Amezcua • couple • us
1
Pésima experiencia
Pros:

La ubicación

Cons:

Muy sucio, deficiente el servicio, sin luz en el baño ni papel de baño, mala atención a los detalles, jabones usados en la regadera. Nunca volvería, ni lo recomendaría

2025-11-23 • via Nuitee
A
Amezcua • extended_group • us
1
Pésima atención a los detalles
2025-11-23 • via Nuitee
S
Samara • extended_group • mx
5
Pros:

Tiene buena ubicación y cuenta con estacionamiento seguro.

Cons:

No pudimos comunciarnos jamas por telefono, cuando llegamos a hacer el check in esperamos cerca de media hora para ser atendidos, la clave del internet nunca funcionó, las persianas de la habitación estaban rotas por lo que no se podían abrir o cerrar, la piscina estaba demasiado sucia y no había agua caliente en la regadera

2025-11-18 • via Nuitee