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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Luggage storage
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Safety deposit box
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Tour desk
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Hot tub/Jacuzzi
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Massage services
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Adult only
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Beach yoga on site
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Fitness facilities (surcharge)
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Internet access
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Pool waterfall
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Exercise/lap pool
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Japanese garden
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Health or beauty spa nearby
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Swimming nearby
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Hosted evening meal (reserve)
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Hotel Shibari - Restaurant & Cenote Club in Tulum offers 5-star accommodation with air-conditioned rooms featuring modern amenities like a coffee machine, minibar, and flat-screen TV. Enjoy the comfort of a private bathroom, balcony, and complimentary bed linen and towels during your stay.
Relaxation and Leisure
Unwind in style at this hotel with an outdoor swimming pool, hot tub, and terrace. Stay active at the fitness centre or explore the lush garden surroundings. Indulge in delicious meals at the on-site restaurant and grab a drink at the bar for a perfect evening.
Convenient Location
Located just 200 meters from South Tulum Beach, Hotel Shibari is also close to Tulum Archeological Site and Parque Nacional Tulum. With free WiFi, room service, and a 24-hour front desk, your every need is catered to seamlessly.
Book your stay at Hotel Shibari - Restaurant & Cenote Club for an unforgettable experience in Tulum.
In the event of an early departure, the property will charge you the full amount for your stay.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Guest Reviews
La cenote et les chambres sont top le personnel est très aimable et serviable très bon séjour, dommage pour le petit déjeuner
Le choix du petit dejeuner
On prend petit dejeuner inclus mais on est limité dans le choix. Et même le café au lait on est obligé de le payer. Je trouve que cela gâche tout
מלון מדהים, ארוחת בוקר טעימה! חדרים ענקיים ומרווחים, הסנוטה המרכזית של המלון מטריפה את החושים, מיקום מרכזי, ממליץ מאוד מאוד!
הבריכה מאוד קטנה ולא קשורה למלון. אבל לא היינו בא כדי שזה יעניין אותנו.
The hotel is visually stunning, and the interior design is clearly well-thought-out. Additionally, the staff was prompt in addressing technical issues during our stay.
We arrived with very high hopes, but our experience didn't quite live up to the expectations
The general atmosphere didn't feel welcoming. We never felt "at home" or truly comfortable
The most disappointing part was the shift in attitude during checkout. The warm welcome we received upon arrival disappeared the moment we were set to leave. We were forced to wait over 30 minutes while they inspected our room, making us feel more like suspects than guests.
The staff refused to let my partner keep the wristband as a souvenir, even though the electronic chip was detachable. It was a small, rigid gesture that capped off a stay where we felt valued only as long as we were spending money.
You can have a beautiful property, but if the final impression is cold and unwelcoming, that is what guests will remember.
Piscine cenote chambre
Manager, accueil
De tudo. O calote privado é lindo. O pessoal é fora de série. Fizeram tudo que podiam para fazer nossa estadia especial. No último dia tivemos que sair de madrugada para um passeio e nos fizeram lanches para levar na viagem já que perderíamos o café da manhã.
Nada tudo certo.
Very bad experience with this hotel. They will try to steal money from you at every opportunity they get. Let's start with the fact that they don't let guests in for a few minutes and charge $150 for it. In addition, the price of parking will always vary between $20-$30. The restaurant at the pool will try to charge you for things you didn't order, especially if it's a drink. The hotel employees are thieves. Beware of them.
Nothing
Breakfast, room, location and coolest room ever all amazing
Extra charges for parking and facilities which included water..........although not out of your room sunbathing as it cost $7 not what you expect paying £3500.00 GBP for 6 nights! However, our daughter who recommended it and stayed two weeks before had a far better deal!!!!
An amazing hotel in Tulum. The cenote is truly fantastic, crystal clear water and pretty fish swimming around. The staff is friendly and professional, valet parking as well. The rooms are beautifully and the whole hotel area is very well maintained. Absolutely recommended for a relaxed luxury stay!
Nothing
Le cadre
La musique!
Être autour de la cenote, 7 personnes mais une musique comme si il était 4 du matin avec des basses à ne pas pouvoir parler alors qu’il n’était que 15h.
Une expérience horrible, inadapté à la quantité de personnes.
La propreté était à désiré dans l’établissement. Nous avons préféré dormir dans un autre établissement.
A beautiful hotel with a quiet, relaxing atmosphere. The staff are lovely and incredibly attentive. The cenote is stunning and so refreshing to swim in, especially on days when the sargassum is piled high on the beach. The rooms are beautiful, with a very comfortable bed, and there is no noise in the evening at all — it feels completely peaceful in the jungle. The free daily morning yoga classes were incredible and were adjusted really well depending on your level of experience. The location is also ideal, close to lots of bars and restaurants for dinner and drinks (walking distance), but far enough away that you are not disturbed by late-night music.
The cenote is incredible! The room is super comfortable and the daily free yoga classes are a plus! The breakfast included was very tasty and filling. Staff is very welcoming and it’s super easy to communicate with.
The parking is very expensive (around 20 dollars). The music in the afternoon in the cenote area was too loud and not relaxing at all. I suggest that the tipping at the breakfast that’s included be revised, at least for Europeans, it makes no sense to give a tip for breakfast that’s already paid for.
If you don’t have a car, be prepared that in the area everything is super expensive.
The cenote is very clean, the water is in the perfect temperature. The staff helped us a lot!
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