Paid

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Outstanding staff service
Beautiful cenote
Cons:
Mosquito issues
Additional charges for amenities

Categories

Cleanliness
8.93
Cleanliness was highlighted as good, with spacious and very clean rooms.
Service
9.9
Outstanding staff who were professional, kind, and welcoming, providing exceptional assistance.
Location
9.44
Location is close to a cenote, providing a tranquil atmosphere amidst nature.
Room Quality
9.39
Rooms are large, spacious, and very clean, contributing to a great stay.
Amenities
8.42
While the amenities were good, some improvements were suggested for accessing the private hot tub and gym.
Value for Money
8.38
Additional charges for some amenities made value perception lower.
Food and Beverage
8.93
Food and drinks were rated as good, but noise from nearby clubs affected enjoyment.
Overall Experience
9.4
Overall, guests left with wonderful memories and a strong desire to return, indicating a high level of satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:48

Property Description

Luxurious Accommodation

Hotel Shibari - Restaurant & Cenote Club in Tulum offers 5-star accommodation with air-conditioned rooms featuring modern amenities like a coffee machine, minibar, and flat-screen TV. Enjoy the comfort of a private bathroom, balcony, and complimentary bed linen and towels during your stay.

Relaxation and Leisure

Unwind in style at this hotel with an outdoor swimming pool, hot tub, and terrace. Stay active at the fitness centre or explore the lush garden surroundings. Indulge in delicious meals at the on-site restaurant and grab a drink at the bar for a perfect evening.

Convenient Location

Located just 200 meters from South Tulum Beach, Hotel Shibari is also close to Tulum Archeological Site and Parque Nacional Tulum. With free WiFi, room service, and a 24-hour front desk, your every need is catered to seamlessly.

Book your stay at Hotel Shibari - Restaurant & Cenote Club for an unforgettable experience in Tulum.

Important information:

In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 796 reviews
Cleanliness: 8.93
Service: 9.9
Location: 9.44
Room Quality: 9.39
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 8.93
Overall Experience: 9.4
H
Harrison solo_traveller au
9
2026-08-28 via Nuitee
J
JUAN VICENTE couple es
10
Mi hotel favorito. Quiero vivir allí!
Pros:

El mejor hotel de Tulum. El me-jor.

Cons:

Todo es muy bueno.

2026-08-24 via Nuitee
L
Lesego couple nl
10
A once-in-a-lifetime experience that was so extraordinary, I’m not sure I’ll ever experience anything quite like it agai
Pros:

Perfection, paradise, a dream — a truly surreal experience. From the wonderful staff and beautiful facilities to the room, I was wowed every minute of every day.

Cons:

Perfection and surreal — there’s very little to critique. Breakfast was good, but I felt the rest of the menu could be elevated to match the exceptional standard of the rest of the experience.

2026-08-22 via Nuitee
T
TOGRUL couple az
9
2026-08-19 via Nuitee
J
JEREMIE solo_traveller fr
9
Un moment hors du temps dans un écrin de nature
Pros:

La localisation est exceptionnelle en plein centre de Tulum. Le personnel est agréable et serviable, alertes pour vous trouver des solutions. Une lunchbox a été réalisée pour une excursion tôt le matin et aussi le jour du départ : c’est un service client unique !
Le lieu est tout simplement incroyable, avec cette possibilité de se baigner dans un cenote.
Les chambres sont spacieuses et bien aménagées avec la présence d’une enceinte Marshall !

Cons:

Le prix à la carte est excessivement élevé pour le Mexique.
Pour prendre des taxis, il est préférable de passer via InDrive (4 à 5 fois moins cher)

2026-08-18 via Nuitee
T
Terri couple gb
8
2026-08-17 via Nuitee
S
Silvia extended_group it
9
Pros:

Struttura bellissima e romantica Vi erano pochi ospiti e non mi sembrava che tutte le camere fossero funzionanti.

Cons:

La struttura è immersa in un rigoglioso giardino, il cenote fantastico, la camera con idro ampia e ben curata ma la gestione della struttura lascia a desiderare. La suite dei ns amici ha avuto problemi a doccia, tv e idro mai risolti nonostante le plurime segnalazioni . La colazione molto limitata (se volevi yogurt brioche o espresso dovevi pagare extra). Tutto molto caro senza adeguato servizio; non potevi scegliere piu’ cose senza pagare .

2026-08-17 via Nuitee
V
Vitoria couple br
10
Sensacional
Pros:

Foi perfeito nossa estadia, local super aconchegante, lindo, limpo, comida muito boa, localização ótimo, dá para fazer muitas coisas a pé, amei minha experiência, funcionários super prestativos e simpáticos! Nota 10000

Cons:

Nada

2026-08-16 via Nuitee
B
Benjamin couple fr
3
2026-08-15 via Nuitee
G
Ginevra extended_group it
10
2026-08-13 via Nuitee
S
Sam couple nz
8
Nice stay, would prefer if was more peaceful
Pros:

Friendly staff, helped find and use the taxi app in Tulum
Cool cenote
Yum breakfast. Great hibiscus juice
Nearby area has a few good food choices

Cons:

Loud music playing from lunchtime onward around the cenote area. Would prefer peace, it was much nicer without music. Also, one day the neighboring property was playing loud music from early in the morning, and it could be heard from our rooms.
Hot in summer - more fans would be nice around the cenote and pool area.

2026-08-13 via Nuitee
A
Ana Paula couple us
10
2026-08-09 via Nuitee
E
Eti solo_traveller il
7
2026-08-08 via Nuitee
C
Chong solo_traveller mx
10
Excelente Hotel en la Selva.
Pros:

Todo el establecimiento esta muy lindo, se ve que cuidan del cenote bastante bien. Las instalaciones estan en buena condición.

Cons:

No hay nada de lo que tenga que quejarme.

2026-08-06 via Nuitee
C
Claudia couple gb
5
Very disappointed. Not a 5 stars hotel
Pros:

The cleanliness is exceptional and I loved the yoga classes.

Cons:

They have hidden fees. Parking they charge you separately, nobody was in the hotel but they wanted to charge us $8,000 to use a sun bed, some extra taxes.
The food prices are ridiculous and the quality is not even good. This is one of the reasons why Tulum has no tourism anymore.

2026-08-06 via Nuitee
E
Erich extended_group at
10
Perfekt
Pros:

Eines der schönsten Hotels in dem ich je war
Top Personal, wunderschöne Anlage

2026-08-05 via Nuitee
F
Florence couple bm
9
2026-08-04 via Nuitee
M
Michel couple il
4
המחיר לא שווה את התמורה
Pros:

נמצא בטבע אך מלא בזוחלים בנחשים

Cons:

לצערי לא אהבנו השרות גרוע וגבו ממנו מחיר מיותר על חניה שהיא שייכת למלון

2026-08-04 via Nuitee
D
Dimitra solo_traveller ch
10
Pros:

Very friendly and helpful staff. Amazing cenote and great food.

Cons:

Due to the season, there were mosquitoes. Repellent is recommended if you attract them.

2026-08-03 via Nuitee
G
Gustavo couple uy
10
lugar de ensueño!
Pros:

increíble lugar

Cons:

falta aire acondicionado en el check inn

2026-08-02 via Nuitee