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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Terrace
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Garden
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Tour desk
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Hot tub/Jacuzzi
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Massage services
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Spa/wellness center
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Valet parking
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Private parking
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Outdoor pool
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Private check-in/check-out
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Designated smoking area
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Airport shuttle (additional charge)
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Shuttle service (additional charge)
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Concierge service
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Adult only
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Pool bar
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Plunge pool
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Outdoor furniture
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Sun loungers or beach chairs
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Sun umbrellas
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Airport drop off
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Airport pick up
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Yoga classes
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Key card access
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Themed dinner nights
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Hotel Shibari - Restaurant & Cenote Club in Tulum offers 5-star accommodation with air-conditioned rooms featuring modern amenities like a coffee machine, minibar, and flat-screen TV. Enjoy the comfort of a private bathroom, balcony, and complimentary bed linen and towels during your stay.
Relaxation and Leisure
Unwind in style at this hotel with an outdoor swimming pool, hot tub, and terrace. Stay active at the fitness centre or explore the lush garden surroundings. Indulge in delicious meals at the on-site restaurant and grab a drink at the bar for a perfect evening.
Convenient Location
Located just 200 meters from South Tulum Beach, Hotel Shibari is also close to Tulum Archeological Site and Parque Nacional Tulum. With free WiFi, room service, and a 24-hour front desk, your every need is catered to seamlessly.
Book your stay at Hotel Shibari - Restaurant & Cenote Club for an unforgettable experience in Tulum.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children are not allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
Location
Guest Reviews
L'hôtel est vraiment beau et de qualité. Le cenote est grand, l'eau fraîche, il y a plein de poissons dedans. Vous pouvez vous installer quasi partout autour sans supplément. Crème solaire et gel antimoustique à disposition. Il y a également une petite piscine, un jacuzzi, une salle de sport basique et un spa. Cours de yoga gratuit tous les matins. Pas de frais cachés quand vous passer par Booking: tout est inclus sauf le pourboire non obligatoire ni insistant. Le personnel est aimable, mais peu professionnel: ne vous attendez pas à une qualité de service de norme internationale. On peut aussi communiquer par whatsapp, en anglais ou espagnol. Petit déjeuner inclus basique (oeufs ou spécialité mexicaine, dessert, 1 jus de fruit et café américain à volonté). En juillet c'est la basse saison, l'hôtel est vide et vous serez au calme. Musique autour du cenote l'après midi, pas assourdissante mais bien présente sans que ce soit trop gênant. Chambres très spacieuses, modernes, calmes, avec petite terrasse vue jungle très sympa. Ne prenez pas la suite avec jacuzzi privé: elles sont au rez de chaussée, sombres avec peu d'intimité et les jacuzzis semblent sales à cause de la végétation abondante. Les chambres sans piscine sont en hauteur et plus lumineuses. Bon emplacement près de petits magasins, pharmacie, restaurants. Attention les taxis sont chers partout à Tulum et il en faudra pour se déplacer.
Manque de professionnalisme du personnel, très nombreux mais pas très attentif et des maladresses dans le service ou la communication.
Bicyclettes prêtées par l'hôtel en mauvais état et dangereuses (selle qui bouge, freins qui ne fonctionnent pas bien)
Le restaurant est cher et ne semble avoir aucun client. Je doute qu'il puisse servir des produits frais avec si peu de passage.
Prix de l'hôtel cher pour le Mexique, raisonnable pour Tulum.
It’s a beautiful property, with a cenote inside and it’s made in a very beautiful way and kept natural
Our room’s air conditioner wasn’t working. We complained and someone came but didn’t resolve the problem. Attention to detail is missing
The service, very helpful and friendly. The hotel decor and nature.
Beautiful, spacious, clean. Staff was excellent.
No complaints.
Magical cenote, beautiful room, loved the morning yoga, overall just a great set up.
The staff could be friendlier and more hospitable, but we found this to be a trend throughout Tulum.
Awesome place
La ubicación, las instalaciones
El servicio de concierge y que nos hicieron pagar más cosas al llegar, como el café de la habitación
La cenote et les chambres sont top le personnel est très aimable et serviable très bon séjour, dommage pour le petit déjeuner
Le choix du petit dejeuner
On prend petit dejeuner inclus mais on est limité dans le choix. Et même le café au lait on est obligé de le payer. Je trouve que cela gâche tout
מלון מדהים, ארוחת בוקר טעימה! חדרים ענקיים ומרווחים, הסנוטה המרכזית של המלון מטריפה את החושים, מיקום מרכזי, ממליץ מאוד מאוד!
הבריכה מאוד קטנה ולא קשורה למלון. אבל לא היינו בא כדי שזה יעניין אותנו.
The hotel is visually stunning, and the interior design is clearly well-thought-out. Additionally, the staff was prompt in addressing technical issues during our stay.
We arrived with very high hopes, but our experience didn't quite live up to the expectations
The general atmosphere didn't feel welcoming. We never felt "at home" or truly comfortable
The most disappointing part was the shift in attitude during checkout. The warm welcome we received upon arrival disappeared the moment we were set to leave. We were forced to wait over 30 minutes while they inspected our room, making us feel more like suspects than guests.
The staff refused to let my partner keep the wristband as a souvenir, even though the electronic chip was detachable. It was a small, rigid gesture that capped off a stay where we felt valued only as long as we were spending money.
You can have a beautiful property, but if the final impression is cold and unwelcoming, that is what guests will remember.
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