CRYSTAL PALACE RESORT

For the amount of money spent on the rooms it would have been nice to have coffee in the rooms and not have to go to the lobby for morning coffee which didn't open till 8:00 am. The beds are not very comfortable, not enough pillows. The lighting in the room needs to be upgraded to better see things. We had to take the lamp shade off of the lamp just to get enough light in to the room. The bathtub needs something in the bottom of the tub so you don't fall. It was very slippery and no safety handles to help if you slip. More like a motel 6 than a resort.

Nothing

DIRTY. Whoever is cleaning this property is doing a terrible job * Note - there are no elevators. You must haul your luggage up the cement steps * Toilet was dirty. Countertop and sink dirty. Took pics. Went down to office, asked for antibacterial cleaner - I was just going to clean it myself. It was almost midnight, on Bolivar, on a holiday weekend. Finding another place to stay was out of the question, and I figured asking for a new room would do no good...if this one isn't clean, the others won't be. The desk guy insisted on giving me a new room, saying "Free upgrade, TWO beds, it's on me". I explained I was alone, don't care to have two beds, only care that it's clean. Moved. New room was nothing I'd consider an upgrade, it was the exact same as the previous room, just with double beds instead of single. Old paint drippings all over the bathroom floor...that just gives it a cheap "we don't care" feel. The toilet seemed clean, but there was a long black hair stuck to the wall, bathroom countertop was even dirtier than the first. The tray that held the ice bucket was dirty / hairy, and there was some kind of yellowish liquid all over the counter underneath. I moved the dirty tray and ice bucket to the floor, scrubbed the countertop down w/shampoo (nothing else available, office was closed). All towels stained. Pillow shams stained. Deadbolt nonfunctional. No peephole. Spoiled creamer at coffee station.

I would rather not do battle with a giant cockroach in the bathroom! And the coffee was available an hour later than advertised.

Needed more pillows and a thinker comforter on the bed. I stayed cold all night long. Bathtub was a slick and sloped bottom. Risk of fall. Should install girls on bathtub bottom.

They charge $20 for a 1 hr late checkout. Thieves. They only take cash for beverages and snacks. Obviously skimming. The room had no phone or direct way to contact front desk. No peep home in door. There was a load noise during night and no way to check without opening door. No tissues in the room. No outlet by the bed to plug in cell phone. No water/rinse cup.

I can't think of anything I don't like about this place at all.

Did not like paying in advance and then getting charged again at the desk. Booking. com needs to work on this. Any facility that charges the customer after they already paid thru the site should be dropped by Booking.com. Place was very old and rundown not worth any of the charges. All other places booked out so no choice.