Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Well-maintained cleanliness
Cons:
Disappointing breakfast
Small room size for some

Categories

Cleanliness
9.45
Rooms were cleaned daily and left tidy with sweet treats.
Service
9.95
Staff were exceptionally friendly and helpful throughout the stay.
Location
9.65
Excellent location in Back Bay, close to sights.
Room Quality
9.25
Rooms were overall comfortable, but some mentioned size limitations.
Amenities
9.15
Great amenities including a spa and gym, but lacked a larger room for some.
Value for Money
8.75
Some flaws were noted relative to the price, particularly regarding breakfast.
Food and Beverage
8.45
Breakfast was disappointing, but other dining options received praise.
Overall Experience
9.75
Guests generally felt satisfied with their stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 00:03

Property Description

Luxurious Accommodation

Raffles Boston, situated in the heart of Boston, offers a luxurious experience with air-conditioned rooms, a fitness centre, and free WiFi. The property boasts a restaurant, bar, and indoor pool for guests to unwind and relax.

Exceptional Services

Guests can enjoy top-notch services including room service, concierge assistance, and luggage storage. The multilingual staff at the 24-hour front desk adds a personal touch by providing information in Mandarin, English, Spanish, and French.

Convenient Location

Conveniently located near popular attractions like Back Bay Station and Boston Public Garden, Raffles Boston is the perfect choice for travelers. Don't miss the chance to experience comfort and luxury at Raffles Boston.

Important information:

All rooms come with Butler Service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for free when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 74 per day.

Location

Guest Reviews

9.3
Based on 207 reviews
Cleanliness: 9.45
Service: 9.95
Location: 9.65
Room Quality: 9.25
Amenities: 9.15
Value for Money: 8.75
Food and Beverage: 8.45
Overall Experience: 9.75
A
ANTOINE • couple • fr
8
2026-05-28 • via Nuitee
D
Daria • couple • us
10
2026-05-26 • via Nuitee
S
Suzanne • couple • kw
10
Excellent
Pros:

Location

Cons:

Clean

2026-05-19 • via Nuitee
T
Tatiana • couple • ua
9
Pros:

The location was excellent, everything was very clean, and the room itself was beautiful.

On the first night, we were given a suite with a view that did not fully meet our expectations, but the next day the hotel kindly changed our room, which we really appreciated.

La Padrona, located inside the hotel, is one of my favorite restaurants in Boston, and the Long Bar is also a very beautiful place, especially with its terrace atmosphere.

Overall, we had a wonderful stay. Out of all the five-star hotels in Boston, Raffles is the one I would choose again.

2026-05-15 • via Nuitee
K
Katherine • couple • ae
10
Comfortable, convenient, great amenities
Pros:

I loved the service, amenities, variety of restaurant options and the size of the room and bathroom.

Cons:

I didn’t like the view especially for the amount or value paid, I was on the 9th floor looking directly over the Nextdoor car park with cars looking directly into the room towards my bed. I had to keep the shades down the whole time for privacy.

2026-04-26 • via Nuitee
H
Henry • extended_group • ph
9
It was comfortable
Pros:

Very good

Cons:

The outsated hair dryer

2026-04-25 • via Nuitee
J
Joe • couple • us
10
Best hotel experience ever!!! This is THE place to stay in Boston.
Pros:

Extremely upscale and gorgeous spaces, outstanding elevated check-in experience, fantastic restaurants, and every single staff member was an absolute 10/10 from check in to butlers to bartenders. I was treated in a way that made me feel special. Your staff is the BEST around! This is literally the best hotel I’ve ever stayed at, and I go to some very fancy places. It was my husband’s surprise birthday weekend, and boy was I thrilled with my choice to stay here.

Cons:

Nothing - it was perfection

2026-04-17 • via Nuitee
J
julian • couple • gb
6
Comfortable and pleasant
Pros:

Great location

Cons:

No ventilation in the bathroom. Aircon blowing right over the bed so difficult to keep a comfortable temperature

2026-04-11 • via Nuitee
C
cossette • solo_traveller • us
1
Pros:

However, I want to be fair and mention the one truly memorable experience we had.

One evening around 8 pm, we decided to order coffee with milk to the room. We were not even sure it would be possible, but we tried.

A very kind woman arrived, with her hair covered, delivering our coffees with a genuine smile and an impeccable service attitude. She made sure everything was perfect for us and was discreet, warm, and truly professional.

In those few minutes I understood something very clearly:

The difference between a terrible experience and an extraordinary one often lies in a single person who truly understands what service means.

The following day we ordered coffee again, and she returned with the same calm, respectful, and wonderful attitude.
Those small moments were the only times during our stay when we truly felt the level of service one expects from a hotel like this.

Cons:

It is important for me to write this review. I studied tourism and I understand that hospitality is one of the most powerful pillars of the service industry. Precisely because of that, I also understand that being polite is not the same as delivering excellence.

Today, anyone can create beautiful spaces, purchase luxury furniture, and design visually impressive environments. That was exactly the feeling we had when we arrived at the upper floor of this hotel: a property clearly built with a major investment and details that make you believe you are about to experience something extraordinary.

Unfortunately, that is exactly where the illusion ended.

When we arrived, we had to wait until the official check-in time. We understood and waited patiently. However, my husband and I are used to staying in high-end hotels, and it is not common to have to wait such a long time to receive a room.

The problem began when we were finally given our room.

When the receptionist handed us the key, she said:
“You will have a great view.”

However, when we entered the room, the window literally faced a wall.

The room itself was beautiful, yes, but waking up to a wall after being promised a great view is not only disappointing — it is simply unacceptable in a hotel of this level.

We thought it might have been a mistake, so we went back down to the front desk. The same person who had promised us the view informed us that there were no other rooms available.

A manager then assisted us, but essentially repeated the same thing: perhaps they could move us the next day, but for now there was no solution.

No real attempt to resolve the situation.
No meaningful alternative.
Nothing that felt appropriate for a hotel where a night can cost close to $1,000.

The solution offered was a $200 voucher, which in the context of the hotel barely covers breakfast. Honestly, more than compensation, it felt like a symbolic gesture that did nothing to resolve the issue or the frustration.

2026-04-11 • via Nuitee
J
Joel • couple • us
10
A beautiful room/hotel with very upscale finishes. Comfortable bed and beautiful bathroom with very cool technology.
Pros:

Beautiful room and great staff

2026-04-05 • via Nuitee
M
Maureen • solo_traveller • us
10
2026-03-15 • via Nuitee
J
Jenn • family_with_children • us
10
Loved the gym and pool!
Pros:

Very clean

2026-03-01 • via Nuitee
B
Bryce • couple • us
10
Very luxurious time away from home!
Pros:

Malik was very nice and informative and provided a smooth and seamless check in. Thomás provided exceptional butler services and tended to our every need. The guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever had. Didn’t get a chance to try any of the restaurants but will definitely be back and will try! The hotel really focuses on providing quality for the price! Highly recommend!

2026-01-26 • via Nuitee
J
J.Michael • couple • us
9
2026-01-22 • via Nuitee
K
Karen • solo_traveller • gb
8
Pros:

excellent service and wonderful breakfast .

2026-01-20 • via Nuitee
M
Mary • couple • us
9
short and sweet - overnight for anniversary, dinner at La Padrona. We got the dinner res. first.
Pros:

liked how the bathroom lights up during the night without a switch

Cons:

The legs on the beds stuck out. My husband stubbed his feet constantly.

2026-01-19 • via Nuitee
Y
Yen • solo_traveller • sg
10
Best hotel in Boston.
Pros:

Location. Doormen. Butler service. Room. Housekeeping. Room service.

Cons:

Front desk. The sincerity and follow thru needs levelling up.

2026-01-19 • via Nuitee
Y
Yen • solo_traveller • sg
10
Best hotel in USA
Pros:

Excellent location welcomed by warm greeters.
Best in class butler Michael and Rory served thru out with heart. Esp Michael who troubleshooted my IT connection.
Room Service cooking soup that warmed my stomach.

Cons:

Front desk needs good follow through. Some of the agreed discussion was not picked up.
Breakfast in breakfast lounge needs improvement. Long wait, sub par food.

2026-01-19 • via Nuitee
M
Matt • couple • us
10
Pros:

Drinks an apps at the Blind Duck were excellent.

2026-01-18 • via Nuitee
J
Jie • solo_traveller • us
7
2026-01-11 • via Nuitee