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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Bar
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Dry cleaning
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Massage services
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Spa/wellness center
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Valet parking
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Non-smoking throughout
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Daily housekeeping
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Concierge service
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Wheelchair accessible
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Heated pool
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Indoor pool
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Toilet with grab rails
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Visual aids: Braille
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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24-hour security
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Key card access
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Mobile app for room service
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Raffles Boston, situated in the heart of Boston, offers a luxurious experience with air-conditioned rooms, a fitness centre, and free WiFi. The property boasts a restaurant, bar, and indoor pool for guests to unwind and relax.
Exceptional Services
Guests can enjoy top-notch services including room service, concierge assistance, and luggage storage. The multilingual staff at the 24-hour front desk adds a personal touch by providing information in Mandarin, English, Spanish, and French.
Convenient Location
Conveniently located near popular attractions like Back Bay Station and Boston Public Garden, Raffles Boston is the perfect choice for travelers. Don't miss the chance to experience comfort and luxury at Raffles Boston.
All rooms come with Butler Service.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Property Video
Guest Reviews
Excellent breakfast
A great hotel with excellent facilities
Nothing to mention it was great!
I have stayed at Raffles Boston before and have also stayed at Raffles Paris, so I am familiar with the level of hospitality I associate with the Raffles brand. Unfortunately, I found the atmosphere and clientele during this stay noticeably different from my previous experience. There were numerous guests whose provocative clothing and behavior, including taking photographs and posing throughout the hotel, created an atmosphere that I found inappropriate and inconsistent with the sophistication I would expect from Raffles. The hotel also appeared poorly prepared to manage the situation.
I was also disappointed by an incident in the lobby. I was there with my family and a couple of friends whom we had invited for dinner when a member of the front desk asked us to move aside because we were supposedly obstructing the circulation. There was clearly ample space for guests to pass, and we were not blocking anyone. At the same time, other people were moving through the lobby in a much more disruptive manner. Being asked to move, as paying hotel guests, was unnecessary and frankly quite embarrassing.
Finally, our experience at the Speakeasy was the most disappointing. We were actually encouraged to visit after dinner, made a reservation, and went there with our adult guests all over 21. The person who received us was extremely rude and discourteous and demanded my passport in a manner I found unnecessarily aggressive. I fully understand the need for identification, but the way it was handled was unacceptable. Raffles Boston is a beautiful property with excellent rooms, a wonderful restaurant and generally very good service, which makes these experiences even more disappointing. As a returning Raffles guest, I expected a considerably higher level of discretion, professionalism and hospitality.
The room was beautifully decorated and very luxurious. The staff was lovely and very accommodating. The spa and pool were stunning. The terrace bar was breathtaking with a great choice of drinks. Excellent location near Newbury Road. Parking on-site.
The beds were not as comfortable as expected. Slightly over overpriced room for what it offers (a view to the parking lot).
Es war ein perfekter Aufenthalt. Die Einrichtung ist sehr geschmackvoll, das Personal überaus freundlich.
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Location
Clean
The location was excellent, everything was very clean, and the room itself was beautiful.
On the first night, we were given a suite with a view that did not fully meet our expectations, but the next day the hotel kindly changed our room, which we really appreciated.
La Padrona, located inside the hotel, is one of my favorite restaurants in Boston, and the Long Bar is also a very beautiful place, especially with its terrace atmosphere.
Overall, we had a wonderful stay. Out of all the five-star hotels in Boston, Raffles is the one I would choose again.
I loved the service, amenities, variety of restaurant options and the size of the room and bathroom.
I didn’t like the view especially for the amount or value paid, I was on the 9th floor looking directly over the Nextdoor car park with cars looking directly into the room towards my bed. I had to keep the shades down the whole time for privacy.
Very good
The outsated hair dryer
Extremely upscale and gorgeous spaces, outstanding elevated check-in experience, fantastic restaurants, and every single staff member was an absolute 10/10 from check in to butlers to bartenders. I was treated in a way that made me feel special. Your staff is the BEST around! This is literally the best hotel I’ve ever stayed at, and I go to some very fancy places. It was my husband’s surprise birthday weekend, and boy was I thrilled with my choice to stay here.
Nothing - it was perfection
Great location
No ventilation in the bathroom. Aircon blowing right over the bed so difficult to keep a comfortable temperature
However, I want to be fair and mention the one truly memorable experience we had.
One evening around 8 pm, we decided to order coffee with milk to the room. We were not even sure it would be possible, but we tried.
A very kind woman arrived, with her hair covered, delivering our coffees with a genuine smile and an impeccable service attitude. She made sure everything was perfect for us and was discreet, warm, and truly professional.
In those few minutes I understood something very clearly:
The difference between a terrible experience and an extraordinary one often lies in a single person who truly understands what service means.
The following day we ordered coffee again, and she returned with the same calm, respectful, and wonderful attitude.
Those small moments were the only times during our stay when we truly felt the level of service one expects from a hotel like this.
It is important for me to write this review. I studied tourism and I understand that hospitality is one of the most powerful pillars of the service industry. Precisely because of that, I also understand that being polite is not the same as delivering excellence.
Today, anyone can create beautiful spaces, purchase luxury furniture, and design visually impressive environments. That was exactly the feeling we had when we arrived at the upper floor of this hotel: a property clearly built with a major investment and details that make you believe you are about to experience something extraordinary.
Unfortunately, that is exactly where the illusion ended.
When we arrived, we had to wait until the official check-in time. We understood and waited patiently. However, my husband and I are used to staying in high-end hotels, and it is not common to have to wait such a long time to receive a room.
The problem began when we were finally given our room.
When the receptionist handed us the key, she said:
“You will have a great view.”
However, when we entered the room, the window literally faced a wall.
The room itself was beautiful, yes, but waking up to a wall after being promised a great view is not only disappointing — it is simply unacceptable in a hotel of this level.
We thought it might have been a mistake, so we went back down to the front desk. The same person who had promised us the view informed us that there were no other rooms available.
A manager then assisted us, but essentially repeated the same thing: perhaps they could move us the next day, but for now there was no solution.
No real attempt to resolve the situation.
No meaningful alternative.
Nothing that felt appropriate for a hotel where a night can cost close to $1,000.
The solution offered was a $200 voucher, which in the context of the hotel barely covers breakfast. Honestly, more than compensation, it felt like a symbolic gesture that did nothing to resolve the issue or the frustration.
Beautiful room and great staff
Very clean
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