GO2 Inn & Suites by Relianse - El Paso

Hotels
6.6 (499 reviews)
7815 North Mesa Street , El Paso , us

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Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
Fire extinguishers
See all facilities

Review Highlights

Pros:
Great staff
Good location
Cons:
Cleanliness issues
Maintenance needed

Categories

Cleanliness
5.31
Mixed reviews on cleanliness, with mentions of dirty floors and a bleach smell implying a need for better upkeep.
Service
8.28
Numerous positive comments regarding the staff's helpfulness and promptness in addressing issues.
Location
7.82
Location well-rated; close to shops, appreciated by guests.
Room Quality
5.77
Generally good sentiments but noted need for maintenance and cosmetic improvements.
Amenities
6.3
Amenities had some positive remarks, though issues regarding towels and cleanliness were highlighted.
Value for Money
6.26
Mixed feelings; some guests felt overcharged for the conditions experienced.
Food and Beverage
5.81
Not explicitly mentioned, assumed standard quality for this hotel tier.
Overall Experience
7.28
Many positive experiences cited, but overshadowed by specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 18:18

Property Description

Convenient Location

Comfortable Accommodation

Modern Amenities

Experience convenience and comfort at GO2 Inn & Suites by Relianse, ideally located near top attractions in El Paso. Relax in our comfortable rooms, equipped with modern amenities like free WiFi, air conditioning, and a TV. With room service and a 24-hour front desk, we ensure a seamless stay for all our guests. Whether you're visiting for business or leisure, our hotel is the perfect choice for your next trip to the area. Book your stay with us now and experience the best of El Paso hospitality.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.6
Based on 499 reviews
Cleanliness: 5.31
Service: 8.28
Location: 7.82
Room Quality: 5.77
Amenities: 6.3
Value for Money: 6.26
Food and Beverage: 5.81
Overall Experience: 7.28
E
Erika • family_with_children • us
5
Would not return especially with children
Pros:

The only staff member was trying his best to do everything possible to get the pool ready for us but it was hard since he also had to be in charge of the front desk , we was running back and forth

Cons:

It was dirty and has a bad smell to it, there is big pop and pee all over the property

2026-05-22 • via Nuitee
T
Terry Bahr • solo_traveller • us
10
2026-05-21 • via Nuitee
O
Omar • solo_traveller • mx
10
2026-05-21 • via Nuitee
R
Regan • solo_traveller • us
10
2026-05-20 • via Nuitee
A
Ailed • couple • mx
8
2026-05-20 • via Nuitee
D
Davila • family_with_children • us
1
Pros:

My booking was cancelled without me knowing!

Cons:

I got to the hotel and my reservation was cancelled!!!!! Horrible experience!

2026-05-19 • via Nuitee
M
María Cristina • family_with_children • mx
1
Cons:

Me dijeron que mu reserva estaba cancelada, no me atendieron, me quedé en la calle con mi familia, siendo que tenía la confirmación de mi reserva y también había confirmado con el hotel mi estadía por teléfono el martes 28 de abril

2026-05-18 • via Nuitee
D
Dobberthein • solo_traveller • us
5
👍
Pros:

Prices

Cons:

Police presence

2026-05-18 • via Nuitee
W
Wilson • solo_traveller • us
10
Pros:

In and out with ease.

Cons:

Connection to internet was slow

2026-05-18 • via Nuitee
E
Eric • family_with_children • us
2
Disappointed in everything except the staff.
Pros:

Angelo works front desk and maintenance. He was helpful, hard working, and had a great attitude. He is the only reason I did not give the hotel a 1 rating. Angelo managed to provide two additional towels in the middle of the night when housekeeping was closed.
The price was very inexpensive but the quality if the property matched the price..

Cons:

The property is dirty and needs a renovation. The exterior paint and sidewalks are covered with dirt and stains.
The room "experience" started with a very large roach and a smaller beetle both dead on the floor right inside the door.
I booked the room for 4 people(Me, my wife, our two boys). The hotel provided one wash cloth and one hand towel and two bath towels. The towels were old and shed lint everywhere. Bathroom floor tiles were cracked, the toilet tank lid was cracked. The shower drained very slowly. The water was ankle deep by the end of a shower.
The one decent part of the room is that the beds were reasonably comfortable.

2026-05-18 • via Nuitee
W
Wilson • solo_traveller • us
10
Pros:

Cleanliness.

Cons:

Wifi strength

2026-05-18 • via Nuitee
M
Marquez Montalvo • solo_traveller • us
1
Pros:

The room was decent but nothing like the reviews posted tons of items broken and ect

Cons:

No trash can in room 2 towels 2 pillows alot of issues

2026-05-18 • via Nuitee
L
Luis • family_with_children • us
3
Cons:

Funny Smell, and there were roaches.
REALLY BAD.

2026-05-17 • via Nuitee
F
Felisha • solo_traveller • us
1
Pros:

Nothing much. It was a cheap room and noisy with a bunch of drunk bafoons partying it up all night long!. The room was dirty, tv remote didn't work, shower was dirty with soap bits from last person that took a shower, hair and trash on the floor and door was noisy opening and closing!.

Cons:

Paying to hear people partying all night!. Paying for a dirty room, wasn't what I expected for such a nice looking place!.Lights were broken and slept with vanity light on!.

2026-05-14 • via Nuitee
W
Wilson • solo_traveller • us
10
Comfortably Comfortable
Pros:

Quick in and out process.

Cons:

Wifi signal not strong

2026-05-12 • via Nuitee
E
Efren • solo_traveller • us
1
Pros:

The room. Thats all.

Cons:

The staff had booked us early. So it was agreed that the following day we would check out. So later in the day me and my wife went to get something to eat. When we had gotten back to the room the card was not working. We went to go see what was going on and the staff had us waiting 2 hours before they had told us anything they also started recording us with there cell phones. I felt very violated. By the time they told us anything they had the staff go to the room and che l if everything was jn order and it was. The only thing was i was missing money and my wife had 2 pairs of designer sunglasses stolen from her back pack. When we told the staff they said we were banned because the staff there didnt stop and knock on the door for check out... theives.

2026-05-12 • via Nuitee
I
Irma • solo_traveller • us
1
Pros:

To be quite frank not one thing about the stay or the location

Cons:

Starting with jasmine the general manager I literally walked into her and one of the hiusekeepers rolling a marijuana cigarettte in the office I mean all she did was laugh and shake it off I honestly didn't understand what was going on here of this was a hotel or a bad movie. Sadly but true simply horrible people sleeping outside some of the hiusekeepers out there drinking as they work and let's not talk about drug activity specially in room 227 my daughter brought that room up to our attention and wow she wasn't wrong I had asked to move but noooo they responded with there isn't enough rooms clean as all houseejeepers well the 3 or 4 there is were on phones or either in their rooms because believe it or not one of the girls there told me they give them the room at 15 dollars a night as long as you work work work these girls are obviously on something because they cannot even look at you in the eye when any concern comes up I honestly do not understand how felons because that's what they are allowed to work there cayying drugs consuming drugs while working

2026-05-12 • via Nuitee
G
Gil • extended_group • us
1
Felt very uncomfortable with the dead roaches and live ones
Pros:

The staff was nice

Cons:

There was roaches live and dead ones in the room and a blood stain on the curtain

2026-05-09 • via Nuitee
N
norberto • couple • mx
7
Cons:

La limpieza

2026-05-06 • via Nuitee
K
kenny • couple • us
1
Well, never ever stay there again
Pros:

Bad

Cons:

Bathroom, filthy towels, stain, dirty sheets, stain, dirty, pubic hairs Cleaning staff, lazy dis uninterested shower curtain, practically inexistent sorry

just nasty

2026-05-05 • via Nuitee