AC Hotel San Rafael Downtown

Hotels
•
AC Hotels by Marriott
8.8 (212 reviews)
1201 5th Avenue , San Rafael , US

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Clean and modern accommodations
Great location
Cons:
Limited parking
High prices for amenities

Categories

Cleanliness
9.01
The hotel is noted for being clean, but there were issues with the cleaning service losing personal items.
Service
8.98
While some staff were criticized for being unhelpful, the overall sentiment is still positive considering helpful staff was mentioned.
Location
9.52
The location was highly praised, with many reviews highlighting its proximity to attractions.
Room Quality
8.97
Rooms are described as modern and well-designed, but minor complaints about features exist.
Amenities
8.5
Some amenities, like the breakfast options, were considered overpriced and insufficient compared to expectations.
Value for Money
8.46
There are concerns that the hotel is overpriced given the value and offerings available.
Food and Beverage
8.01
Breakfast options lacked variety and quality, which impacted the perception of food services.
Overall Experience
8.98
Despite some drawbacks, many guests reported a pleasant overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 15:35

Property Description

Modern Comfort in San Rafael

Luxurious Accommodations: Enjoy allergy-free rooms with modern amenities like flat-screen TVs and free WiFi, ensuring a comfortable stay.

Convenient Location: Situated near popular attractions like the Golden Gate Bridge and Ghirardelli Square, our hotel offers easy access to the best of San Rafael.

Delightful Dining Experience: Indulge in a delicious buffet breakfast every morning and unwind with a drink at our bar in the evenings.

Ready to experience the perfect blend of comfort and convenience? Book your stay at AC Hotel by Marriott San Rafael now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 212 reviews
Cleanliness: 9.01
Service: 8.98
Location: 9.52
Room Quality: 8.97
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 8.98
• couple • ca
9
2026-09-14 • via Nuitee
維得 • solo_traveller • tw
10
2026-08-30 • via Nuitee
D
Debra • couple • us
2
2026-08-22 • via Nuitee
M
Mansouri • solo_traveller • de
10
2026-08-14 • via Nuitee
L
Ligia • solo_traveller • us
3
I won’t stay there again you can hear everything from your room
Pros:

During breakfast the female waitress was very kind and helpful

Cons:

The noise, I booked two nights to rest after work and people were talking really loud in the hallway at all hours you could hear every room door really loud every time someone walk out their room. The put me in a room facing the parking lot so I could hear people arriving late at night, car alarms going off. And to top it all off then there was a celebration an event with extremely loud music next door from 4-9:00 pm my windows and bed were vibrating to the sound I could not rest or take a nap not even with earplugs it was very uncomfortable.

2026-08-03 • via Nuitee
J
JERRY • couple • us
10
Impressed with this Marriott concept.
Pros:

Very modern open feeling rooms. Within walking distance to shops and restaurants

Cons:

The rooftop lounge was not open on Sunday or Monday. We checked it out anyway. Lovely spot.

2026-06-24 • via Nuitee
L
Larry • couple • us
10
Pros:

good food, good location, great staff

Cons:

more parking. lots were always full

2026-06-15 • via Nuitee
L
Linda • solo_traveller • us
8
The desk clerk, who, evidently was, just, learning, mixed up my credit card info
Pros:

Didn’t have

Cons:

The billing system

2026-06-10 • via Nuitee
Y
Yesha • extended_group • us
7
Pros:

Most things

Cons:

Staff could do better being more welcoming

2026-05-27 • via Nuitee
B
Ben • family_with_children • us
10
2026-05-22 • via Nuitee
C
Claudio • couple • us
8
2026-05-19 • via Nuitee
C
Chavarria • couple • us
10
2026-05-06 • via Nuitee
T
Thanh Long • couple • vn
8
2026-04-21 • via Nuitee
M
MasoudAlavi • solo_traveller • us
6
dissapointing, terrible experience
Pros:

Newly built facility, clean.

Cons:

No ambiance, cold and warehouse feeling and environment.
Rooms are very simple. Open drawer, no amenities, not even a tooth brush or any sanitary suplies, just toilet paper and a bar o hand soap, as cheap as it can get, not even a pair of slippers to have when walking on cold linoleum floor.
Very soft and plush mattress that gave me back pain

2026-04-16 • via Nuitee
J
John • couple • us
10
Comfortable, classy and great location.
Pros:

We loved the location. It was really fun staying in downtown San Rafael. The property was clean. Staff were friendly. Room was made up every day. we thought it was a better value for Marin County than where we usually stay. It was close to family and lots of restaurants in San Rafael. Good walks out of the hotel down 5 street or up and down 4th street.

Cons:

Nothing to dislike!

2026-04-05 • via Nuitee
A
Alejandro • extended_group • us
9
2026-04-01 • via Nuitee
D
David • couple • us
6
Good: Hotel itself, staff, amenities. Bad/Awful: bathroom
Pros:

The staff were amazing and the hotel is very nice and clean.
Other pluses: A/c worked great, attached garage, great location.

Cons:

Another hotel going that’s decided that bathrooms should also be part of the bedroom. Zero privacy other than a semi translucent door with gaps at the bottom. Can’t even turn on the bathroom lights without lighting up some of the room. King bed room, so maybe they’ve decided that if you share a bed with someone, then you might as well share your bathroom experience with them, as well. Unfortunate.

Also, square toilets? Seems odd, but didn’t really bother me. Noting this here for others.

2026-03-30 • via Nuitee
S
Sandra • couple • us
9
Nice would definitely stay again.
Pros:

The location was central for walking. It was modern, and clean.

Cons:

The bathroom lacked privacy to the toilet. It was more like a stall than water closet. Parking was a bit tight for the price.

2026-03-23 • via Nuitee
G
Gary • couple • gb
10
Pros:

top bar should have been
open at least at night
plus cushions

2026-03-20 • via Nuitee
E
Elizabeth • solo_traveller • us
10
Was perfect
Pros:

Loved

Cons:

Amazing

2026-03-17 • via Nuitee