Quality Inn & Suites Syracuse - Carrier Circle

The air conditioning unit was very noisy. Sleeping was a problem with the noise from the unit. Had to switch it off to sleep which made the room very uncomfortable

Minor things like no power socket or two working lights by bed, rusted bathroom fixtures

Before my travel dates to the Quality Inn, I confirmed my reservation on Wednesday, 10/14 and Thursday, 10/15. At no point did the staff inform me that my credit card wasn't validated and they cancelled my reservation on my day of travel, mere moments before I was going to check in. They did try to call, but I was driving and unable to answer the phone, and an email was sent, but again, I was driving. I then had to make last minute reservations at another hotel paying triple the price of my reservation. The persons at the reception desk that I spoke with were rude, and completely unhelpful. I was told the rooms were not very clean, and the television and remote control weren't working. It was highly frustrating and disappointed of how poorly they treated us. I would never recommend this hotel, and strongly suggest booking.com removes them as an option. I was also incredibly disappoint that booking.com did not sent me a notification about this discrepancy in advance of my trip. Overall, this was a horrible experience, and am seriously reconsidering using booking.com and recommending to my family and friends who travel often.

The facilities and room were so dirty and wore down we were afraid to trust the food.

The hotel staffed helped with this and just a quirk of hotels but locating my room was a little bit of a maze.
(Not hotels issue/something they can change) I didnt like the huge ass round about to get to the road to the hotel. Felt the labels on it weren't great.

This hotel shouldn't even be open for business. I understand they are under renovation right now, but my God, this was the dirtiest, most disgusting hotel I have ever stayed at. The bathroom was filthy; it was worse than a rest-stop restroom. We wouldn't even sit down on the toilet to pee because it was cracked and covered in old stains. We slept in our day clothes because we feared bed bugs. AND this was the room they switched us to because the first room was covered in bleach, and my mom slipped on the wet floor as we were coming in. Every corner of this hotel was dirty; they had beat-up sofas everywhere.

Room was dirty, no lock on the door, tv remote did not work and the heat would not go down.

The amount of walking to get to elevator and room is a lot. The food was not good and the hostess in the dining room complained about work issues to guests while guest were eating breakfast

Getting to our room was a maze of hallways. Definitely working on the property, room was not totally updated

Rooms very dirty and outdated. Floors in particular need a good clean. My feet were black just from walking around the room. Breakfast is absolute basic. Staff not visible to assist.

Café da manhã fraquinho, o básico e de gosto americano, nem café solúvel como opção, fica difícil para um brasileiro tomar o café americano...

Checking went well but it was down hill after that. The room smelled, couldn’t figure out tv programming. Guide on tv was not the same as actual channels. Front desk was unable to provide hard copy of tv channels. As we had to stay two nights due to surgery, this was so bad. Air in room was so cold we had to ask for extra blankets. Couldn’t get any heat. When you walked outside to car all you could smell was marijuana being used. Maintenance person said he could do nothing about temperature of room

Nothing