Quality Inn & Suites Syracuse - Carrier Circle

Hotels
•
Quality Inn
5.7 (701 reviews)
6555 Old Collamer Road South , East Syracuse , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Cons:
Poor cleanliness
Uncomfortable rooms
Limited amenities

Categories

Cleanliness
4.34
Reviews indicate significant issues with cleanliness throughout the hotel.
Service
6.81
Mixed sentiments; some staff were friendly, but there were reports of rudeness.
Location
7.35
Location was mentioned as good, but there were concerns about safety with homeless individuals nearby.
Room Quality
5.3
Rooms had complaints about comfort and noise, but some guests appreciated the nice bathrooms.
Amenities
6.33
Amenities were criticized as lacking, particularly in the breakfast offerings.
Value for Money
5.29
Value perception varied; some guests found it acceptable for the price, but others were unhappy.
Food and Beverage
4.34
Breakfast options were seen as limited and lacking quality.
Overall Experience
5.81
Mixed feelings; while some enjoyed aspects, many had significant issues that impacted their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:13

Property Description

Convenient Location
Quality Inn East Syracuse, just 13 km from Hancock International Airport, offers comfortable guestrooms with free WiFi and a complimentary breakfast.

Modern Amenities
The rooms feature neutral colors, modern wooden furnishings, a seating area, coffee maker, and a TV with cable and movie channels for your entertainment.

On-Site Facilities
Enjoy a daily breakfast from 6:00 to 10:00, make use of the business center, and stay active at the fitness center during your stay.

Book your stay at Quality Inn East Syracuse, conveniently located near downtown Syracuse and Syracuse University.

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Guest Reviews

5.7
Based on 701 reviews
Cleanliness: 4.34
Service: 6.81
Location: 7.35
Room Quality: 5.3
Amenities: 6.33
Value for Money: 5.29
Food and Beverage: 4.34
Overall Experience: 5.81
S
Syed Asad • family_with_children • ca
5
Pros:

Good location and decent room sizes.

Cons:

Breakfast was the biggest disappointment. The bread
was old and the spread was thin.

2026-08-28 • via Nuitee
V
Vitor • solo_traveller • us
6
2026-08-26 • via Nuitee
S
Sesilia • couple • us
7
2026-08-25 • via Nuitee
F
Froman • couple • ca
2
2026-08-25 • via Nuitee
P
Pumla • couple • za
1
Never ever return
Pros:

The lady at the front desk was very mean during Day 2, 3 and 4

Cons:

The cleanliness of the room

2026-08-25 • via Nuitee
T
Theo • solo_traveller • us
5
Pros:

The price.

Cons:

The condition of the room was not great.

2026-08-23 • via Nuitee
M
Michelle • couple • us
7
2026-08-20 • via Nuitee
Q
Quayle • solo_traveller • us
4
Pretty disappointing given the lack of several basic necessities (phone, hair dryer, wi-fi).
Pros:

The room was clean. The bed was comfortable. The curtains did a good job of blocking outside light.

Cons:

The phone didn't work (it appeared to be disconnected from the wall in some manner), so I was unable to request a wake-up call for my 5 am departure. The hair dryer was missing, so I had to sleep with wet hair. The instructions for connecting to their wi-fi failed. I am a retired IT director and know how to manage this.

2026-08-20 • via Nuitee
A
Amy jo • solo_traveller • us
4
2026-08-19 • via Nuitee
T
Tara Dean • family_with_children • us
7
2026-08-18 • via Nuitee
K
Kathy • couple • us
3
Very disappointed
Pros:

Nothing

Cons:

Should have closed while renovating, leaky fridge in room, no towels, bfast was disappointing, no tongs in any of the bread containers and woman filling stuff up had no gloves on

2026-08-17 • via Nuitee
M
Mathavan • family_with_children • in
8
2026-08-17 • via Nuitee
L
laurie • solo_traveller • ca
5
Pros:

Les employés étaient gentils

Cons:

Odeur de litière, Saleté, lit dur, déjeuner trés limité.

2026-08-17 • via Nuitee
R
Robert • couple • us
5
stayed in the room as little as possible.
Pros:

Room was fine except for temperature control room was cold and no way to warm it up , went to front desk and they told me they would check it but nothing was done for three days.

Cons:

the cold temperature.

2026-08-16 • via Nuitee
T
Teresa • solo_traveller • us
7
2026-08-14 • via Nuitee
H
Hiram • family_with_children • us
10
2026-08-12 • via Nuitee
B
Benoit • solo_traveller • ca
1
Prepaid room was not honored. Booking.com NOT refunding me. Beware of this hotel.
Pros:

Nothing. There was one staff member checking people in and no manager on site. After a 3hr drive, I had to get another room at a different hotel on a Friday night. I prepaid 92$ here and then had to fork over another 175$ at the Fairfield. This is quite expensive for a 7hr stay.

Cons:

My PREPAID room was NOT available when I checked in. I was given a room key and walked a very long way with all my gear only to find someone in my room. Upon returning to the overwhelmed front desk, I was told that there were no more rooms available but I could get a NON A/C pool room which the clerk could not find. At 10:30PM, I visited 2 other hotels, which were sold out, and finally found a room at the Fairfield Inn for almost DOUBLE the price. Once checked in there, I returned here to get some proof that I did get not my room. Booking.com is NOT refunding me because I did not contact them at the time of the incident or prior to checkout. That was a bit challenging since I only needed the room for 7hrs and was on the road at 5:30AM. So, BEWARE prepaying rooms here since you will not be refunded if a problem arises. Booking.com claims that Quality Inn is NOT responding to their inquiries. Why does that matter? I did nothing wrong and I have a 175$ proof that I did not stay here. Quality Inn should step up and own up to their mistakes.

2026-08-12 • via Nuitee
C
Courtney • family_with_children • us
1
Would avoid- bad customer service
Cons:

When we arrived they gave our room away and haven’t refunded us the money

2026-08-10 • via Nuitee
K
Khamille • couple • us
1
2026-08-10 • via Nuitee
L
Laura • couple • ca
5
Good value however not clean , bathroom needs major Reno
Pros:

Convenient and cheap, wonderful front desk staff

Cons:

Room needs Reno’s Everything seemed kind of dingy and well used

2026-08-09 • via Nuitee