Hotel Amari

Hotels
6.8 (883 reviews)
635 Sutter Street , San Francisco , us

Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Rude staff
Maintenance issues
Missing amenities

Categories

Cleanliness
6.38
The hotel was clean overall, but there were reports of maintenance issues.
Service
7.85
Some staff were friendly and helpful, but there were complaints about rudeness.
Location
8.89
Great location with easy access to various attractions.
Room Quality
6.34
Rooms noted as small and in need of maintenance; some amenities were missing.
Amenities
5.87
Lacked several basic amenities like hair dryers and reliable Wi-Fi.
Value for Money
6.83
Moderate value given the pricing for the location despite some drawbacks.
Food and Beverage
5.38
No meal options or breakfast service mentioned.
Overall Experience
6.85
Mixed experiences; location and staff were good, but many issues were reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:23

Property Description

Centrally Located in Union Square
This charming hotel, Hotel Amari, is a stone's throw away from the vibrant Union Square in San Francisco, offering convenience to top attractions and entertainment options.

British Pub and Victorian-Style Rooms
Indulge in the cozy ambiance of the traditional British pub and restaurant on-site, and retreat to your elegant Victorian-style guest room equipped with modern amenities for a comfortable stay.

Business Center and Tour Desk
Stay productive with free WiFi, work desk, and business center access, or unwind at the workout area. Explore the city hassle-free with the tour desk's local insights.

Experience the best of San Francisco at Hotel Amari. Book now for an unforgettable stay!

Important information:

Please note: You must be 18 years old or older to check-in to Hotel Amari.

Please note: Private parking is possible at a location nearby (reservation is not needed). Please call the property for current prices and information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.8
Based on 883 reviews
Cleanliness: 6.38
Service: 7.85
Location: 8.89
Room Quality: 6.34
Amenities: 5.87
Value for Money: 6.83
Food and Beverage: 5.38
Overall Experience: 6.85
E
emad couple us
4
Cons:

Rude staff.

2026-05-30 via Nuitee
J
Jin solo_traveller kr
1
Pros:

찾아가기 쉽다. 그러나 경사가 져있어서 짐이 많으면 걸어가기 어렵다.

Cons:

방은 너무 춥고 이불은 너무 얇았어요. 창문이 바람을 안막아줬어요.
화장실 온수 조절이 어렵고 세면대에 머리카락이 몇 개 떨어져 있었어요.
방에서 이상한 냄새와 악취가 났어요. 옷에 냄새가 베여서 너무 괴로웠어요.
보증금이 250달러로 너무 높고 돌려받는 데 일주일 이상 걸렸어요.
최대 한달까지도 걸린다고 하는데, 직원한테 물어볼 때마다 기간이 달라졌고, 왜 이렇게 많이 받는지도 이해가 안돼요.
헤어 드라이어는 1층에서 요청해서 받아가야 합니다.
전기는 방 불을 켰을 때만 사용이 가능해서 불편했어요.

2026-05-28 via Nuitee
H
Harris solo_traveller us
1
HORRIBLE.
Pros:

The hotel is the WORST. RUN! I do not recommend

Cons:

The front manager is a racist and misogynist

2026-05-28 via Nuitee
C
CARLOS SANTIAGO solo_traveller ec
6
2026-05-27 via Nuitee
J
Jessica solo_traveller gb
6
A good budget stay in a great location.
Pros:

Clean, central, helpful staff.

Cons:

The toilet didn’t flush properly and the doors needed attention

2026-05-26 via Nuitee
K
Keishi extended_group us
1
Sucks
Pros:

Nothing

Cons:

The staff is all wired. Especially a guy with a tattoo on his right forearm. He is not helpful at all, judging us, stressing us, and is not comfortable talking with us at all.
Their security policies are very weird. We have to show and tell them our room key, names, and even IDs every single time we come back to the room. The hotel is located downtown, where a lot of homeless people wander around, so maybe that's why.
Their deposit system is very frustrating. They take $250 for the deposit, which is a lot for us. They said it's for the facilities, but technically, most of the interiors are already broken, so I have been worried that they will shift the blame for the already existing malfunction to us.
The room was of bare minimum quality. The shower takes 5 mins to prepare warm water, and we took so long to figure out how to stop the water. Most of the outlets are not available. They don't have AC, and the only window is facing the wall of the building next to the hotel.

2026-05-25 via Nuitee
G
Guirre family_with_children us
8
2026-05-24 via Nuitee
G
Guirre extended_group us
9
Our stay was an experience to treasure.
Pros:

location is excellent, courteous and accommodating staff, clean even though the building is old

Cons:

please update the interior of the rooms

2026-05-18 via Nuitee
S
Sergio solo_traveller us
9
Pros:

Clean

Cons:

Shower faucets we're difficult to figure out

2026-05-17 via Nuitee
W
Waleed family_with_children us
8
2026-05-14 via Nuitee
C
Carlos Sebastian solo_traveller cl
9
Worth the price, excelent comfort
Pros:

A lot of space and super cheap... worth your money.

Cons:

Location wasn't the best, had some homeless people around, but honestly they were lovely and people talked a lot with them as well.

2026-05-13 via Nuitee
M
M3DS solo_traveller mk
1
bad
Pros:

Nothing....

Cons:

Nothing was clean. The place had a bad smell, but this review is mainly because they did not return our $250 deposit.

They told me it would take 30 business days, but after sending 5 messages, they kept saying my bank was the problem. I do not recommend going there because they may not give your deposit back. Choose a better place it is not worth it. I could ignore the smell, but not the deposit issue.

2026-05-11 via Nuitee
P
Pan solo_traveller us
1
Cons:

Staff was very rude

2026-05-10 via Nuitee
K
Kenneth solo_traveller us
1
Hotrible
Pros:

Horrible.stay

Cons:

Everyday they asked me what my room number which was odd even though j told them.the day before they pretended to forget as if to say "what im i doing here. " they were jealous of me being their guest and comjng in With new items.i just bought from macys daily so instead of them greeting me "good.mornjng sir" they would.ask.me."what is your room number sir"

they also have a mandatory every other day "we must come into your room even if u dont need room service and then have the audacity to tell me that my room was dirty and had paint on the walls. I checked no paint so i called her frkm downstairs tk come show.me the paint. She came upstairs and she couldnt show me the paint so i asked her to get out of my room. Shameless lying creature. Just picture that. When i was leaving she.asked.me.to.wait so.she can go.check.the room for.damages which is a no, no. You.never ask.guests tk.wait Only reason i waited is so they dont make stuff up since they already lied on me.prior about the paint and i didnt want to give them.a reason to hold unto my $250 deposit yes its. I.also.recorded her when she came.back and sajd all.clear. never going back.

Did i forget to.mention that they have a door buzzing system so which means after youve checked in anytime.u leave the building, and return they have to buzz u inside cause guests dont have keys and sometimes they might be in the bathroom so.u just have to wait outside in the rain For about 10 mins until they come back from the bathroom since they never hsve more than 1 staff. Thats what happened to me.

2026-05-09 via Nuitee
R
Richter solo_traveller us
8
Pros:

Location was great

Cons:

Was good for the price I paid

2026-05-09 via Nuitee
V
Victor solo_traveller us
8
Pros:

Cozy and clean, good location.

2026-05-07 via Nuitee
M
Maribel couple us
9
2026-05-06 via Nuitee
S
Samuel solo_traveller us
10
2026-05-05 via Nuitee
G
Ghanesh family_with_children in
3
Not a good experience
Pros:

Nothing

Cons:

Location,hotel owner’s and front desk lady,not value for money . Room was so small and not good for family stay

2026-05-05 via Nuitee
B
Beckett solo_traveller us
9
2026-05-04 via Nuitee