Homewood Suites By Hilton Charlotte Uptown First Ward

Hotels
•
Homewood Suites by Hilton
9.4 (1384 reviews)
508 N. College St. , Charlotte , US

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great staff
Comfortable rooms
Good location
Variety of breakfast options
Cons:
Rude service
Cleanliness issues
Safety concerns from other guests

Categories

Cleanliness
8.33
The room cleanliness was poor upon arrival with hair found in the showers and towels.
Service
10
Mixed reviews; while Ruben's service was outstanding, other staff were reported as rude and unhelpful.
Location
9.8
Location was described as great by several guests.
Room Quality
9.84
Rooms were generally described as nice, modern, and comfortable.
Amenities
9.79
Amenities like breakfast options were noted as good.
Value for Money
8.82
Value perception is low due to high prices coupled with service issues.
Food and Beverage
9.28
Breakfast was positively noted for its variety and quality.
Overall Experience
9.33
Overall mixed sentiment, with standout staff like Ruben but notable service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:57

Property Description

Central Location in Charlotte
Homewood Suites By Hilton Charlotte Uptown First Ward offers a prime location in the heart of Charlotte, making it convenient for guests to explore the city's attractions.

Comfortable Accommodation with Modern Amenities
Experience air-conditioned rooms with free WiFi, a shared lounge, and a terrace for relaxation. Select rooms feature a kitchen with a dishwasher, perfect for an extended stay. Enjoy a TV with cable channels and a private bathroom with complimentary toiletries.

Delicious Dining Options and Leisure Activities
Indulge in American cuisine at the on-site restaurant and unwind at the bar. Start your day with a complimentary American breakfast. Additionally, guests can take advantage of the barbecue facilities for a delightful evening.

Book your stay at Homewood Suites By Hilton Charlotte Uptown First Ward for a memorable experience in Charlotte!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Location

Guest Reviews

9.4
Based on 1384 reviews
Cleanliness: 8.33
Service: 10
Location: 9.8
Room Quality: 9.84
Amenities: 9.79
Value for Money: 8.82
Food and Beverage: 9.28
Overall Experience: 9.33
S
Sarah • extended_group • us
10
2026-10-30 • via Nuitee
B
Bruce Smith • extended_group • us
10
2026-10-29 • via Nuitee
N
Narmeen • family_with_children • us
1
Disappointed
Pros:

The breakfast staff deserve recognition. They were friendly, welcoming, and attentive, and I appreciated their kindness. Sadly, the rest of our experience did not reflect that same level of care.

Cons:

I travel for work at least once a month, and unfortunately, this stay was disappointing because of repeated service and housekeeping issues.

On our second day, we requested additional towels and waited far too long. My daughter was left waiting nearly 40 minutes after showering, and I had to call again and become more forceful before we finally received them.

We also ran out of toilet paper because housekeeping had not replenished it or left a spare roll when cleaning our room the previous day. I called at 3:15 p.m., but no one delivered it. Sometime after 6 p.m., I finally went downstairs to collect it myself. There were three employees at the front desk when I arrived.

Cleanliness was another concern. The upper shelf on the left side of our bathroom had a thick layer of dust, our room door was covered in fingerprints, and there were visible fingerprints in the elevator as well. These are basic details that regular cleaning and room inspections should address.

What disappointed me most was that I had already spoken with a manager, yet the issues continued. The manager offered a credit, but at checkout there was no apology or credit. This was never about the money—it was about following through, taking responsibility, and providing basic guest service.

I understand hotels get busy, but guests should not have to make repeated calls or go to the lobby for essential bathroom supplies. Better staff training, management follow-through, and checks after housekeeping would go a long way toward preventing experiences like ours.

2026-10-28 • via Nuitee
C
Candie • extended_group • us
5
Highly doubt we’ll be staying here again
Pros:

I like that every room had a kitchen

Cons:

Breakfast selections were extremely limited and the front desk staff at check in were not very friendly. 3 people stayed in one room and had to ask for another towel and washcloth because they only had 2 in the room.

2026-10-27 • via Nuitee
L
Lawing • couple • us
9
Cons:

Curtains did not block the sun light

2026-10-27 • via Nuitee
H
Hyppolite • solo_traveller • cm
10
2026-10-27 • via Nuitee
J
Jeanne • couple • us
8
It was okay but won’t stay there next time
Cons:

Only valet parking. Should have an option

2026-10-26 • via Nuitee
J
JONES • couple • us
10
Pros:

I like the room it was beautiful I like that it was close to the venue where I was going to see the Chappelle comedy concert

2026-10-26 • via Nuitee
D
Daphne • solo_traveller • ca
9
2026-10-25 • via Nuitee
J
Jacklyn • solo_traveller • us
10
2026-10-23 • via Nuitee
M
Marta • solo_traveller • us
10
Will stay here again for sure!
Pros:

Staff was so friendly and accommodating.

Cons:

The driveway to pull in for drop-off/pick-up/valet is a little confusing and congested at first. Once you get the routine it’s fine.

2026-10-21 • via Nuitee
M
Miriah • solo_traveller • us
9
Memorable. Will come again.
Pros:

great location for commute to a concert me and my sisters went to. Great valet and friendly bar staff.

Cons:

when booking the valet should be listed as a separate service with a third party company. When booking online parking is stated its included and that is why I booked at this location, only to check in and find out its not included. That was dissapointing.

2026-10-17 • via Nuitee
V
Victoria • family_with_children • ca
5
Clean and functional kitchen was a bonus but that didn't make up for the price.
Pros:

We loved the full mini kitchen that was offered in the room. We were travelling with small children and this was helpful to plan meals for our travel day.

Cons:

We didn't let that the room didn't have blackout curtains. The entire room was lit up all night from the streetlights/the building directly across from us. It was really hard to have a decent sleep especially with small children and long travel day ahead of us. Also we paid for the valley service that was pretty expensive and very disorganized. The morning of keys were misplaced and it delayed our start to our day. For the overall price I would expect better on both accounts.

2026-10-17 • via Nuitee
O
Orozco • solo_traveller • us
1
Pros:

It was a place to stay

Cons:

Being forced to pay for Valet and then never getting my car on time is certainly a choice. Never expect swift service. Our room was also not ready when we got there and was missing shampoo, body wash and other amenities.

2026-10-12 • via Nuitee
M
Melanie • extended_group • us
10
2026-10-10 • via Nuitee
K
Kyra • couple • us
9
2026-10-07 • via Nuitee
P
Priscas • couple • us
9
2026-09-17 • via Nuitee
A
Anna • family_with_children • us
10
2026-09-14 • via Nuitee
N
Neil • solo_traveller • gb
7
Pros:

Location was very central and the room was comfortable and quiet.

Cons:

The hotel uses an expensive private valet service via an app, which works out as around one third of the cost of the hotel room per night…no complimentary water bottles in the room either.

2026-09-13 • via Nuitee
S
Sherri • solo_traveller • us
8
2026-09-13 • via Nuitee