The Residency Inn

Hotels
4.1 (1375 reviews)
6107 Broadway Street , Galveston , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Private parking
See all facilities

Review Highlights

Pros:
Friendly/helpful staff noted in several reviews
Affordable price mentioned by some guests
AC that could be very cold for some guests
Pool usable at times (though limited)
Cons:
Severe cleanliness issues: mold, bed bugs, stained/filthy towels, dirty floors
Housekeeping problems: dirty carts, towels placed on concrete, food residue in rooms
Safety and exterior issues: trash outside, scary area, people approaching guests
Room defects: broken tiles, taped shower control, difficult-to-unlock doors, poor lighting
Amenities lacking or poor: no coffee pot, no ice bucket, dirty/limited pool

Categories

Cleanliness
1.5
Very poor — multiple guests report severe cleanliness problems: mold, bed bugs and roaches, stained/black towels, filthy floors, cigarette burns on sheets, dirty pool, and housekeeping carts with mold.
Service
7.5
Generally positive staff interactions in several reviews — staff described as friendly, helpful and 'Excelente atención' — though some lapses (e.g., not addressing a man approaching guests) were noted.
Location
4.5
Mixed: some guests liked the location while others found it poorly located, difficult to access, and with trash/outdoor safety concerns near the property.
Room Quality
2
Poor — reports of bed bugs, moldy beds and pillows, items left under mattresses, strong odors, broken tiles, taped shower controls, difficult-to-unlock doors and poor lighting.
Amenities
3
Below average — AC sometimes worked but noisy, pool was dirty/limited access, no coffee pot in rooms, no ice bucket, and some broken furniture (chair).
Value for Money
6.5
Some guests noted the property was affordable, but many felt the severe cleanliness and safety issues undermined perceived value.
Food and Beverage
4.5
Limited mention — issues include leftover food particles and strong unpleasant smells in the microwave and a lack of in-room coffee; no dedicated F&B service details provided.
Overall Experience
3.3
Overall negative — multiple guests described horrendous experiences, early check-outs and refund requests due to cleanliness and safety; isolated positives (cold AC, friendly staff) did not outweigh problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-21 05:38

Property Description

Pool Views and Comfortable Rooms

Enjoy the tranquil pool views at The Residency Inn in Galveston. The air-conditioned rooms with private bathrooms and flat-screen TVs offer a comfortable stay.

Multilingual Staff and Exceptional Service

Our dedicated staff fluent in English and Spanish are available 24/7 to assist you with any needs during your stay.

Convenient Location and Nearby Attractions

Located just a few kilometers away from popular attractions like Moody Mansion Museum, Moody Gardens, and Galveston Island Railroad Museum, The Residency Inn is the perfect choice for your Galveston getaway.

Book your stay at The Residency Inn now for a relaxing and enjoyable experience in Galveston!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

4.1
Based on 1375 reviews
Cleanliness: 1.5
Service: 7.5
Location: 4.5
Room Quality: 2
Amenities: 3
Value for Money: 6.5
Food and Beverage: 4.5
Overall Experience: 3.3
J
Jah’Keim • family_with_children • us
9
2026-08-27 • via Nuitee
E
Emily • couple • us
8
2026-08-26 • via Nuitee
G
Glen • solo_traveller • us
1
Do not stay here!
Cons:

The toilet was not bolted down so it rocked back and forth. The smoke detector was gone, only wires hanging from the ceiling. Toilet paper holder was missing. Bathroom was tiny. Gnats coming out of the sink.

2026-08-26 • via Nuitee
Y
Yuridia (Judy) • family_with_children • us
4
It was fare
Pros:

Price for the season

Cons:

Our rooms were not cleaned

2026-08-25 • via Nuitee
B
Betty • extended_group • us
4
It was tolerable.
Pros:

Location

Cons:

It was run down. It seems like a lot of transients lived there. No towels The remote didn’t work the television.

2026-08-25 • via Nuitee
G
Gwyn • solo_traveller • us
1
Not coming back
Pros:

Nothing roaches and bedbugs dirty blanket

Cons:

False advertisement

2026-08-24 • via Nuitee
Y
Young • couple • us
1
Avoid this place at all cost.
Cons:

I paid $100 for a roach motel! The motel I booked was not the same motel I saw online in the pictures. The TV didn't work. One of the lamps didn't work. The room was dirty. There were roaches. The overall condition of the place is absolutely horrible. The ONLY good thing was the guy at the front desk was super sweet and helpful!

2026-08-23 • via Nuitee
S
Shay • family_with_children • us
1
2026-08-22 • via Nuitee
I
Ingrid • couple • us
4
Just wondering if the motel is understaffed or what ?
Pros:

I like the location and the price

Cons:

I’m pretty tolerant. But there were a couple German cockroaches in the room
Only 1 towel which was actually enough for me
Bed was comfortable but there was a large hole in the blanket.

2026-08-16 • via Nuitee
L
Lee • solo_traveller • us
1
2026-08-16 • via Nuitee
M
Maria • solo_traveller • us
1
Pros:

It was the worst experience I had ever had
Bed was sand in it. No towels the floor was filthy nasty nasty.

2026-08-15 • via Nuitee
X
Xitahli • family_with_children • us
1
Pros:

That is calm

Cons:

That is not a good hotel to go sleep in

2026-08-13 • via Nuitee
S
Sonya • couple • us
4
Overall, a little more attention to cleanliness and pride in the details would make a huge difference in the guest exper
Pros:

The staff was friendly and helpful

Cons:

The room itself was not very clean. The dresser had leftover food particles on it, and the microwave contained a strong, unpleasant smell from leftover food.

During my stay, I also noticed that housekeeping would place sheets and towels directly on the concrete floor downstairs. Unfortunately, some of the towels provided in my room had black stains on them. I ended up purchasing my own towels and sheets to use for the remainder of my stay.

I also noticed that the housekeeping carts appeared to have mold on them, which was concerning.

I understand that the price of a stay can reflect the overall quality, but cleanliness should still be a priority. It really takes just a little extra pride and effort from the staff to make guests feel more comfortable and welcome. If everyone put in a little more effort, I truly believe it would make a world of difference in the overall guest experience.

2026-08-13 • via Nuitee
M
Marianella Yarzagaray • solo_traveller • us
10
2026-08-12 • via Nuitee
D
Dania • couple • us
5
Clean enough inside the room’s. Outside is very rough
Pros:

Affordable

Cons:

Active area. Crack head knocked on our door.

2026-08-11 • via Nuitee
B
Bob • family_with_children • vn
1
Pros:

Please give back refund 1 night check out early

2026-08-11 • via Nuitee
V
Vera • extended_group • us
1
Will think twice about using booking.com next timeNEED REFUND
Pros:

Nothing

Cons:

Everything outside was full of trash. Scary place. Inside was run down. Tiles falling apart. Bed had articles of underwear under mattress. Signs of bed bug.

2026-08-11 • via Nuitee
D
Danna • family_with_children • us
1
2026-08-11 • via Nuitee
V
Vaanessa • couple • us
1
2026-08-10 • via Nuitee
W
Williams • solo_traveller • us
9
2026-08-10 • via Nuitee