WoodSpring Suites Ashland - Richmond North

When I arrive had to wait for 7 minutes for someone to come to the front desk and I asked to check in a little earlier the lady tells me no without even checking then I asked to use the restroom and she tells me no cause they don’t have a public bathroom. So I came back at 10pm to check in and again there is no one at the front desk, had to wait another 10 minutes for someone to check me in. The room didn’t have no shampoos and only two towels. It was super noisy with loud music and some beat across from my room. The staff were not helpful at all. Not staying there again.

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Requested a room by the elevator due to being handicapped with walking and we were in the second to last unit down all the way down the hallway in unit 305 on 3rd floor. I called twice about this prior and was assured I would be accommodated some way. I also mentioned it on check in to. No one ever came to clean our room or give us fresh towels. That was very disappointing. And the cleaning people were right in our hallway with the carts and we're working their way up towards us and we left and came back with the cart still there yet no one came. We also heard through our wall against the headboard fighting and things being thrown at the wall very late at night. It was some kind of domestic violence that was going on we almost called the police. They were in room 303. So there was that as well. It eventually calmed down because one of them left.

Our room didn't have any tissues, or cups for water, etc. Only one wash cloth and bath towel, no hand towels. Dogs barking, the bathroom in the main lobby smelled of urine. We were not comfortable not having anyone on site after 10pm in case we needed anything. Would not recommend or stay here again, no matter the price.

My rooms was not ready, wasnt clean

1. First room i was given was never cleaned
2. 2nd room - toilet is broken. No water in tank. I tell them, the lady comes up w a bucket fills the tank flushes it, says i wont have the problem again. Guess what, i had the problem again. Problem is the tank isnt filling with water!
3. My shower ran out of hot water last night 5 min into shower. Ran out this morning as well.
4. My key didnt work last night for the front door. One staffers response, use another door. Seriously? I was given a 2nd key that worked, by another staff member
5. Room had NO hand towels, no kitchenware. Its a suite!

*** you may ask why****
This hotel is run more like low income housing, than a hotel. The family above me was running and screaming banging all night last night and this morning. It was so loud my dog startled. Wtf!

Not clean and cockroaches had to leave property and find new place to stay at 11pm. I asked for a refund.

upon arrival there was some disruptive situation going on outside, which continued the checking in process to be delayed, seeing that the desk attendant was outside trying to deescalate the situation, which resulted in the police coming!

the lobby table was dirty, so had to ask for something to clean it with, which was a process!

room was satisfactory, yet had no soap, tissues, and shampoo products!

the location was a challenge for me personally being beside the highway which was active all night long!

the redeeming factor to the stay was that Bass Pro was next door and it offered options for shopping, bathroom with soap, and a restaurant!

This room was completely empty of any “normal”amenities. There was no ironing board, no hair dryer, and very skimpy on towels. And Not even a coffee maker! The kitchen was void of any items. There wasn’t even a full size wall mirror. And being right by the stairwell was horrible. All night long people were slamming the door. And the “altercations” in the hallway at all hours of the night led me to believe this may have been a “Section 8” bldg. I will NOT be recommending this hotel.

There were bugs in my room. I am unsure if it was a roaches or beg bugs, but to be safe I now have to treat all the item I brought with me and my car. They need to treat the entire facility!!

The hotel room was covered in someone else’s hair. I was supposed to have a queen bed and it was a double. The bathroom had no soap.

We arrived there Friday night. The 4th floor had a party until 5:00 in the morning. I was able to sleep from 5:00 until 6:30am. The party continued the next night starting at 10:30pm until early morning. No one at the front desk at night. Sunday night had dogs barking from 7:30 until 10:30 pm. The tv did not work the whole stay. Replaced the batteries in the remote but tv still did not turn on. Lightbulbs burned out in the ceiling lights. Floor of the room was dirty.