Embassy Suites By Hilton Gatlinburg Resort

Hotels
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Embassy Suites Hotels
9.3 (608 reviews)
604 Airport Rd , Gatlinburg , US

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Paid
Children allowed

Facilities

Fitness facilities
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Cons:
Noise between rooms
Inconsistent housekeeping

Categories

Cleanliness
8.54
There were mentions of inadequate cleaning, such as left socks in the room and poor housekeeping.
Service
9.51
Most reviews highlighted the staff's friendliness and helpfulness, though some had issues with poor customer service.
Location
10
Positive sentiments noted the hotel’s great location close to attractions.
Room Quality
8.51
Some reviews mentioned comfort issues with the beds and noise between rooms.
Amenities
9.53
Amenities were well received, with guests particularly enjoying the breakfast and pool.
Value for Money
8.79
Guests noted great amenities but mentioned some discrepancies in pricing.
Food and Beverage
9.54
The breakfast and restaurant food received high praises for quality.
Overall Experience
10
General consensus is that most guests had a wonderful experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:06

Property Description

Luxurious Accommodation

Located in Gatlinburg, just 1.7 km from Ripley's Aquarium of the Smokies, Embassy Suites By Hilton Gatlinburg Resort offers a 4-star experience with a seasonal outdoor swimming pool, free private parking, and a shared lounge. The air-conditioned rooms with private bathrooms ensure a comfortable stay, while the indoor pool adds to the relaxation factor.

Delicious Dining Options

Indulge in the on-site restaurant and savor a buffet breakfast every morning during your stay at Embassy Suites By Hilton Gatlinburg Resort. Let your taste buds explore various culinary delights without leaving the comfort of the hotel.

Exceptional Service

With a 24-hour front desk and staff ready to assist you, your needs and queries are handled promptly and efficiently. Whether it's local information or room service, expect top-notch service throughout your stay.

Book now for a memorable and hassle-free experience at Embassy Suites By Hilton Gatlinburg Resort.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sat, Oct 31, 2026 until Thu, Apr 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.3
Based on 608 reviews
Cleanliness: 8.54
Service: 9.51
Location: 10
Room Quality: 8.51
Amenities: 9.53
Value for Money: 8.79
Food and Beverage: 9.54
Overall Experience: 10
A
Austil • solo_traveller • us
10
2026-09-17 • via Nuitee
S
SEBASTIEN • couple • fr
8
Bon séjour, bel hôtel, super petit déjeuner
Pros:

Le petit déjeuner, le personnel et la décoration des espaces communs

Cons:

Notre chambre n’était pas exceptionnel, correct mais très mauvaise vue sur un toit nous aurions aimé voir la forêt

2026-09-16 • via Nuitee
P
patricia • couple • us
10
The best stay I ever had and was awesome!!!
Pros:

The breakfast was excellent. This is the best breakfast I had at a motel/resort. The location was good except for walking down the hill (it made it hard to "climb the hill back up"). Also, I actually saw a "live" bear outside the motel. The staff was very helpful: Tony, Shay, and another Girl (a black lady but I cannot remember her name).

Cons:

I feel it would be a good idea to have a shuttle to go to the Aquarium or roller coaster.

2026-09-15 • via Nuitee
M
Megan • solo_traveller • us
10
2026-09-12 • via Nuitee
H
Heath • couple • us
10
2026-09-11 • via Nuitee
S
Steve • extended_group • us
9
Pros:

Breakfast and swimming pool were great. Also like the on site coffee shop.

2026-09-09 • via Nuitee
R
Rosa • family_with_children • us
8
Pros:

Todo

2026-09-08 • via Nuitee
G
Gillian • family_with_children • gb
8
2026-09-07 • via Nuitee
S
Sidney • couple • us
9
Great stay and very clean.
Pros:

The lazy river pool

Cons:

Nothing

2026-09-03 • via Nuitee
C
Chanyikar • couple • th
10
2026-09-02 • via Nuitee
P
Patricia • couple • us
10
Very nice place to stay. I would recommend it to people to stay.
Pros:

Excellent

2026-09-01 • via Nuitee
L
Leah • extended_group • us
10
2026-08-21 • via Nuitee
A
Adela • couple • us
10
2026-08-17 • via Nuitee
K
KELLEY • couple • us
10
Would highly recommend staying here!! Pool was great also along with the relaxing firepits at night.
Pros:

Was a outstanding breakfast!! Warm and cold options and very clean.

Cons:

Housekeeping can be better to follow through with putting toilet paper in the room and empty the trash can but loved the stay.

2026-08-13 • via Nuitee
J
jones • solo_traveller • us
9
Pros:

Staff was very friendly and helpful.

2026-08-04 • via Nuitee
D
Daniel • family_with_children • us
10
2026-08-04 • via Nuitee
F
Frias • family_with_children • us
10
Excelente estadía para ir en familia con niños
Pros:

Demasiada tranquilidad,comodidad me encantaron las instalaciones las habitaciones todo, disfrutamos muchísimo de las piscinas .

2026-08-04 • via Nuitee
A
Amanda • family_with_children • us
10
2026-08-03 • via Nuitee
D
Deborah • couple • us
10
Pros:

Lots of space with separate den area. Pool & lazy river are wonderful. Breakfast is the best with omelets to order. Free happy hour nightly. 10 minute walk to downtown.

2026-07-21 • via Nuitee
E
Elizabeth • family_with_children • us
9
2026-07-21 • via Nuitee