avid hotels Billings West by IHG

Hotels
•
Avid
9.1 (416 reviews)
3350 Ember Lane , Billings , us

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Children allowed
Pets allowed

Facilities

Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Snack bar/deli
Access to nearby indoor pool
Water park access (surcharge)
Fitness facilities (surcharge)
Internet access
Housekeeping on request
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Review Highlights

Pros:
Clean
Friendly staff
Good breakfast
Convenient location
Cons:
Bugs in the room
Small room size
Noise from other rooms
Poor coffee quality

Categories

Cleanliness
8.18
While many reviews noted the hotel was clean, there were significant mentions of bugs which impacted the sentiment.
Service
9.65
Numerous reviews highlighted exceptional service, particularly mentioning friendly and helpful staff.
Location
9.69
Conveniently located for access to major routes and attractions, making it a favorable aspect according to multiple reviews.
Room Quality
8.14
Many reviewers found rooms to be small with some complaints about noise, indicating mixed sentiments.
Amenities
9.17
Amenities like modern bathrooms and good Wi-Fi were appreciated, although some shortcomings were noted.
Value for Money
9.63
The overall value for the price paid was viewed positively despite some specific drawbacks.
Food and Beverage
9.18
Breakfast options received positive mentions, although coffee quality was pointed out as needing improvement.
Overall Experience
9.15
Overall experiences varied, with highlighted positives but also significant negatives impacting satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:13

Property Description

Welcome to avid hotels Billings West, an IHG Hotel!

Modern Comforts: Our hotel in Billings, Montana offers modern amenities for a comfortable stay. Enjoy spacious rooms, plush bedding, and high-speed Wi-Fi to stay connected.

Convenient Location: Situated just 15 km from MetraPark and the Billings Logan International Airport, our hotel provides easy access to key attractions and transportation hubs.

Exceptional Service: Experience top-notch service from our friendly staff, dedicated to making your stay memorable. Whether you're here for business or leisure, we ensure a seamless and enjoyable visit.

Book your stay at avid hotels Billings West today for a delightful experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.1
Based on 416 reviews
Cleanliness: 8.18
Service: 9.65
Location: 9.69
Room Quality: 8.14
Amenities: 9.17
Value for Money: 9.63
Food and Beverage: 9.18
Overall Experience: 9.15
J
james • solo_traveller • us
9
Avid
Pros:

Clean, convenient location, little on the expensive side but can live with it

Cons:

The cost was a little spendy but acceptable

2026-06-07 • via Nuitee
M
Mary • solo_traveller • us
9
All in all an enjoyable stay.
Pros:

Friendly staff. Light and bright room and lobby. Very clean

Cons:

Very basic decor and amenities.

2026-06-06 • via Nuitee
C
Carla Koertge • couple • us
10
Very comfortable hotel, with a good selection for breakfast. A cut above the usual.
Pros:

Good breakfast!

Cons:

No answer

2026-06-04 • via Nuitee
R
R A • solo_traveller • us
8
More than adequate.
Pros:

Beautifully designed to suit its goals: excellence over elegance.

Cons:

The property is fitted out with EV chargers. The staff manager was unhelpful for instructing how to make use of them, willfully so.

2026-06-03 • via Nuitee
D
DANIEL • solo_traveller • us
9
Nice hotel with a great staff and comfortable rooms.
Pros:

Everything was clean and comfortable with a very friendly and helpful staff.

Cons:

I missed the coffee in the room, but the 24-hour coffee service in the breakfast area makes much better coffee than any of the small units typically available in-room..

2026-05-29 • via Nuitee
K
Kelly • solo_traveller • us
10
2026-05-24 • via Nuitee
M
Michael • couple • us
8
2026-05-12 • via Nuitee
E
Ethan • couple • us
10
2026-04-29 • via Nuitee
H
Holly • solo_traveller • us
8
2026-04-26 • via Nuitee
D
Derrick • solo_traveller • us
10
2026-04-25 • via Nuitee
T
Toya • family_with_children • us
9
2026-04-23 • via Nuitee
R
Renee • couple • us
10
We’d stay longer if we could
Pros:

The property feels safe, clean and new. The breakfast had many good options to choose from. A nice common area to relax.

2026-04-21 • via Nuitee
M
Mark • couple • us
9
2026-04-20 • via Nuitee
H
Helen • couple • us
10
Pros:

Clean and uncluttered. Workout room

2026-04-03 • via Nuitee
K
Kristaps • solo_traveller • lv
9
Very good place to stay. I would recommend it to my family and friends.
Pros:

Very friendly and responsive staff! Everything was clean and well maintained. A very good experience — I will definitely return.

Cons:

Overall, everything was really good. If I had to suggest one improvement, the breakfast selection could be a bit wider — for example, adding some vegetables.

2026-03-26 • via Nuitee
J
Jane • couple • us
10
2026-03-18 • via Nuitee
G
Gretchen • family_with_children • us
9
Very nice, new hotel. Breakfast was great- would stay again!
Pros:

Very clean, newer hotel

2026-03-08 • via Nuitee
M
M • family_with_children • us
9
2026-03-08 • via Nuitee
L
Lilyana • family_with_children • us
10
It was a very nice stay!
Pros:

I liked that it was very clean and that the stuff were amazing at explaining things to me!

Cons:

You could hear a lot from my room and at night it sounded like some kids were running around but I just fell asleep and didn’t hear it again!

2026-03-01 • via Nuitee
L
Linda • couple • us
8
2026-02-22 • via Nuitee