avid hotels Billings West by IHG

Hotels
•
Avid
9 (326 reviews)
3350 Ember Lane , Billings , US

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Very clean rooms and modern facility
Friendly, helpful staff
Convenient/good location
Comfortable beds and generally good breakfast/24hr coffee
Pet-friendly and good parking
Cons:
Noise / poor soundproofing between rooms and stairwells
Rooms smaller than comparable hotels
Occasional food issues (cold items, limited selection) and one broken coffee machine report
Some guests found value slightly high
Slippery bathroom flooring in one report

Categories

Cleanliness
9.6
Repeatedly praised across reviews: 'very clean', 'clean and modern', soft sheets, comfortable for kids — a clear strength with one isolated note about dirty walls/carpet in a single review and a slippery bathroom floor issue.
Service
9.8
Staff consistently described as friendly, helpful and efficient; multiple mentions of excellent/helpful staff and accommodating service (pet parking, convenient check‑in).
Location
9.6
Location frequently called convenient and great for trips; guests noted easy access and suitability for road‑trip stops and moves.
Room Quality
7.4
Mixed feedback: many guests found rooms clean and comfortable but several noted small room sizes, thin/no soundproofing (noise between rooms, stairwell), hospital‑like vinyl flooring and one mention of a very slippery bathroom floor.
Amenities
9.3
Generally positive: good breakfast area, 24hr coffee, ice machine, parking and pet accommodations noted; minor missing items reported (no freezer section in some fridges).
Value for Money
8.2
Perceived as slightly pricey by a few guests ('a little expensive', 'spendy') but acceptable to most given cleanliness, service and amenities.
Food and Beverage
8.6
Breakfast and coffee praised frequently (great breakfast selection, 24hr coffee) but some negative notes: limited selection for a few, cold eggs/sausage, and an instance of a broken coffee machine.
Overall Experience
9.5
Majority of reviews describe a positive stay ('would stay again', 'excellent stay', 'perfect place to stop'); positives (clean, friendly staff, convenient) outweigh negatives (noise, small rooms), leading to a strong overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:30

Property Description

Welcome to avid hotels Billings West, an IHG Hotel!

Modern Comforts: Our hotel in Billings, Montana offers modern amenities for a comfortable stay. Enjoy spacious rooms, plush bedding, and high-speed Wi-Fi to stay connected.

Convenient Location: Situated just 15 km from MetraPark and the Billings Logan International Airport, our hotel provides easy access to key attractions and transportation hubs.

Exceptional Service: Experience top-notch service from our friendly staff, dedicated to making your stay memorable. Whether you're here for business or leisure, we ensure a seamless and enjoyable visit.

Book your stay at avid hotels Billings West today for a delightful experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 326 reviews
Cleanliness: 9.6
Service: 9.8
Location: 9.6
Room Quality: 7.4
Amenities: 9.3
Value for Money: 8.2
Food and Beverage: 8.6
Overall Experience: 9.5
M
Marsha • couple • us
9
Pros:

Very friendly people, quiet room and seemed to be pretty clean.

Cons:

Bathroom floor became very slippery, seems like could have used different material. Less non slip when wet.

2026-10-26 • via Nuitee
M
Melvin • extended_group • us
10
2026-10-25 • via Nuitee
B
Blake • solo_traveller • us
10
2026-10-21 • via Nuitee
C
Courtney • couple • us
8
2026-10-19 • via Nuitee
E
Edward • couple • us
8
Good but odorous.
Pros:

The location was convenient. The staff were friendly and efficient. Everything was clean. The beds were comfortable.

Cons:

The room smelled like a strong cleaning agent.

2026-10-13 • via Nuitee
D
Diane • solo_traveller • us
10
2026-10-08 • via Nuitee
B
Blake • solo_traveller • us
9
Nice place to stay
Pros:

Very clean really enjoy staying here

Cons:

Zero complaints

2026-10-08 • via Nuitee
A
Angelina • solo_traveller • us
10
2026-10-08 • via Nuitee
D
Dylan • extended_group • us
10
Would stay again, made for a good weekend
Pros:

Clean and new feeling

Cons:

A small breakfast selection

2026-09-13 • via Nuitee
J
Jared • couple • us
9
I would stay again
Pros:

It was clean and convenient. I would stay here again.

Cons:

Coffee machine was broken. Did not try breakfast. Very compact area.

2026-09-09 • via Nuitee
P
Paul • extended_group • us
10
2026-09-08 • via Nuitee
H
Heidi • solo_traveller • us
10
Pros:

Very clean, modern facility.

2026-09-04 • via Nuitee
D
Douglas • couple • us
9
pretty generic hotel
Pros:

just average at best,

Cons:

eggs could be warmer as well as the sausage. out of biscuits.

2026-08-30 • via Nuitee
J
Julie • family_with_children • us
10
.
Pros:

.

Cons:

.

2026-08-28 • via Nuitee
S
Stephanie Owen • solo_traveller • us
10
Pros:

Very nice people. Simple and clean. I was able to park my small camper in the parking lot with no problem.

Cons:

Nothing

2026-08-27 • via Nuitee
M
Marci • solo_traveller • us
7
Sounds like.....
Pros:

Clean and up to date facilities

Cons:

Unfortunately you can hear everything in all the other rooms. Seems like there is no sound proofing at all. Sounded like people were moving furniture all night with little kids helping. Ugh.

2026-08-27 • via Nuitee
T
Tonya • extended_group • us
8
Our stay was good and the staff was excellent!
Pros:

We liked the convenience and that they were equipped for dogs to stay too.

Cons:

It was a little loud. Rooms seemed to not have much insulation between rooms.

2026-08-25 • via Nuitee
K
Kevin • solo_traveller • us
10
2026-08-18 • via Nuitee
R
Roberts • family_with_children • us
6
Nice to try, but not again. Stark and lacking warmth. Barking dog spoiled it.
Pros:

Location great. Coffee machine. Unique design. Ice machine and disposable buckets. Blackout shades were great. Seating area with TV and breakfast seating area was open and inviting.

Cons:

Rooms smaller than comparables. The dog down the hall, two doors down, barked for hours. The bed felt small. Breakfast was decent, but I expected something a little different given the hotel's branding. Vinyl flooring seemed hospital-like.

2026-08-17 • via Nuitee
J
John • couple • us
10
2026-08-08 • via Nuitee