avid hotels Billings West by IHG

Hotels
•
Avid
9.1 (410 reviews)
3350 Ember Lane , Billings , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good breakfast
Convenient location
Cons:
Bugs in the room
Small room size
Noise from other rooms
Poor coffee quality

Categories

Cleanliness
8.18
While many reviews noted the hotel was clean, there were significant mentions of bugs which impacted the sentiment.
Service
9.65
Numerous reviews highlighted exceptional service, particularly mentioning friendly and helpful staff.
Location
9.69
Conveniently located for access to major routes and attractions, making it a favorable aspect according to multiple reviews.
Room Quality
8.14
Many reviewers found rooms to be small with some complaints about noise, indicating mixed sentiments.
Amenities
9.17
Amenities like modern bathrooms and good Wi-Fi were appreciated, although some shortcomings were noted.
Value for Money
9.63
The overall value for the price paid was viewed positively despite some specific drawbacks.
Food and Beverage
9.18
Breakfast options received positive mentions, although coffee quality was pointed out as needing improvement.
Overall Experience
9.15
Overall experiences varied, with highlighted positives but also significant negatives impacting satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:13

Property Description

Welcome to avid hotels Billings West, an IHG Hotel!

Modern Comforts: Our hotel in Billings, Montana offers modern amenities for a comfortable stay. Enjoy spacious rooms, plush bedding, and high-speed Wi-Fi to stay connected.

Convenient Location: Situated just 15 km from MetraPark and the Billings Logan International Airport, our hotel provides easy access to key attractions and transportation hubs.

Exceptional Service: Experience top-notch service from our friendly staff, dedicated to making your stay memorable. Whether you're here for business or leisure, we ensure a seamless and enjoyable visit.

Book your stay at avid hotels Billings West today for a delightful experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.1
Based on 410 reviews
Cleanliness: 8.18
Service: 9.65
Location: 9.69
Room Quality: 8.14
Amenities: 9.17
Value for Money: 9.63
Food and Beverage: 9.18
Overall Experience: 9.15
D
DANIEL • solo_traveller • us
9
Nice hotel with a great staff and comfortable rooms.
Pros:

Everything was clean and comfortable with a very friendly and helpful staff.

Cons:

I missed the coffee in the room, but the 24-hour coffee service in the breakfast area makes much better coffee than any of the small units typically available in-room..

2026-05-29 • via Nuitee
K
Kelly • solo_traveller • us
10
2026-05-24 • via Nuitee
M
Michael • couple • us
8
2026-05-12 • via Nuitee
E
Ethan • couple • us
10
2026-04-29 • via Nuitee
H
Holly • solo_traveller • us
8
2026-04-26 • via Nuitee
D
Derrick • solo_traveller • us
10
2026-04-25 • via Nuitee
T
Toya • family_with_children • us
9
2026-04-23 • via Nuitee
R
Renee • couple • us
10
We’d stay longer if we could
Pros:

The property feels safe, clean and new. The breakfast had many good options to choose from. A nice common area to relax.

2026-04-21 • via Nuitee
M
Mark • couple • us
9
2026-04-20 • via Nuitee
H
Helen • couple • us
10
Pros:

Clean and uncluttered. Workout room

2026-04-03 • via Nuitee
K
Kristaps • solo_traveller • lv
9
Very good place to stay. I would recommend it to my family and friends.
Pros:

Very friendly and responsive staff! Everything was clean and well maintained. A very good experience — I will definitely return.

Cons:

Overall, everything was really good. If I had to suggest one improvement, the breakfast selection could be a bit wider — for example, adding some vegetables.

2026-03-26 • via Nuitee
J
Jane • couple • us
10
2026-03-18 • via Nuitee
G
Gretchen • family_with_children • us
9
Very nice, new hotel. Breakfast was great- would stay again!
Pros:

Very clean, newer hotel

2026-03-08 • via Nuitee
M
M • family_with_children • us
9
2026-03-08 • via Nuitee
L
Lilyana • family_with_children • us
10
It was a very nice stay!
Pros:

I liked that it was very clean and that the stuff were amazing at explaining things to me!

Cons:

You could hear a lot from my room and at night it sounded like some kids were running around but I just fell asleep and didn’t hear it again!

2026-03-01 • via Nuitee
L
Linda • couple • us
8
2026-02-22 • via Nuitee
D
David • couple • us
10
Pros:

Breakfast lady was super friendly

Cons:

No coffee pots in room

2026-02-10 • via Nuitee
S
Smith • couple • us
10
2026-01-25 • via Nuitee
K
Kurt • solo_traveller • us
4
Not sure i would stay again.
Pros:

Room clean except for bugs

Cons:

Several bugs in the room.
Electronic humming noise all the time.
Work desk was too small.
Room location too close to busy road.

2026-01-20 • via Nuitee
K
Karen • solo_traveller • us
10
Pros:

The staff were unbelievable! Best I have ever encountered in any hotel anywhere!

2026-01-20 • via Nuitee