SureStay Plus by Best Western Pigeon Forge

Hotels
•
SureStay Plus Hotel by Best Western
7.8 (1188 reviews)
125 Pine Mountain Rd , Pigeon Forge , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast variety
Cons:
Cleanliness issues
No kitchen utensils available

Categories

Cleanliness
6.13
The room itself was not clean, with sticky floors, dirt around the bed, and dust on furniture.
Service
9.1
Staff was friendly and helpful, providing great service during the stay.
Location
8.64
The location is perfect and close to everything.
Room Quality
6.59
Some rooms were clean but had issues like sticky floors and noise.
Amenities
7.12
Amenities are good, but the kitchenette lacks essential cooking items.
Value for Money
8.58
Great place for the price given the location and amenities.
Food and Beverage
8.63
Breakfast had a good variety, exceeding expectations.
Overall Experience
7.6
Overall, a decent stay with some issues, but would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:30

Property Description

Convenient Location
SureStay Plus by Best Western Pigeon Forge is strategically situated near popular attractions such as Dolly Parton’s Stampede and The Grand Majestic Theater, ensuring you're at the heart of the action.

Modern Amenities
Enjoy a comfortable stay in our guest rooms equipped with air conditioning, flat-screen TVs, and complimentary toiletries. Unwind and relax with conveniences like a fridge, coffee machine, and a work desk for your comfort.

Complimentary Services
Benefit from free private parking, a business center, and a 24-hour front desk, ensuring your needs are met promptly throughout your stay.

Ready to experience comfort and convenience in Pigeon Forge? Book your stay at SureStay Plus by Best Western now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 1188 reviews
Cleanliness: 6.13
Service: 9.1
Location: 8.64
Room Quality: 6.59
Amenities: 7.12
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 7.6
D
David • couple • us
1
2026-07-12 • via Nuitee
M
Melissa • couple • us
4
I wouldn’t stay here again. The reviews made it seem like a great place but it’s not.
Pros:

Nothing really.

Cons:

Bugs on the floor. Beds hard. Door to get in room wouldn’t open at times. Place a little dumpy. Noisy with people’s dog barking and loud people.

2026-07-11 • via Nuitee
D
Danny • solo_traveller • us
5
2026-07-10 • via Nuitee
K
Kimberly • couple • us
10
2026-07-07 • via Nuitee
K
Kathy • family_with_children • us
10
Pros:

It was close to everything but you couldn’t hear the outside noise inside the room

2026-07-06 • via Nuitee
I
Ingo • solo_traveller • de
8
Pros:

Sehr schönes Zimmer und gute Lage, da nicht direkt an der Hauptstraße. Frühstück war etwas einfach. Bushaltestelle sehr nah, wenn man das Auto nicht nutzen möchte. Preis Leistung sehr gut.

2026-07-03 • via Nuitee
G
Gonzalez • solo_traveller • pr
10
Pros:

La ubicación y la tranquilidad ♥️🍃

Cons:

Al momento me pareció excelente ♥️

2026-07-03 • via Nuitee
D
Debra M • solo_traveller • us
9
I was comfortable in a clean room with LOTS of hot water in the shower.
Pros:

Selection was good but the eggs were NOT to my liking.

Cons:

Better Scrambled Eggs. Add Bacon to the menu. The sausage was good, however.

2026-07-01 • via Nuitee
L
Lisa • couple • us
8
Will stay again
Pros:

Clean and affordable

Cons:

No dislikes

2026-06-30 • via Nuitee
M
Marco-06 • solo_traveller • fr
9
Pros:

La chambre spacieuse et la proximité de toutes les attractions et restaurants. Arrêt du trolley à 2mn à pied.

Cons:

Rien

2026-06-29 • via Nuitee
L
ludivine • solo_traveller • fr
10
2026-06-27 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-06-25 • via Nuitee
R
Renato • family_with_children • it
1
Evitate il soggiorno.
Pros:

Praticamente nulla.

Cons:

Ho prenotato 2 giorni. Di fatto e’ un Motel. La camera aveva un odore pessimo e il frigo è l’aria condizionata rumorosissimi. Fuori la porta ci stava un deposito di immondizia nei sacchi ( stanza 201). Non ho avuto il cambio stanza. Non abbiamo dormito tutta la notte. Il mattino seguente ho prenotato stesso su Booking un altro albergo e siamo fuggiti. Dopo aver spiegato tutto alla reception non solo si sono presi i soldi del 2 giorno non usufruito, ma non mi hanno nemmeno rimborsato il prezzo. State alla larga da questa struttura.

2026-06-22 • via Nuitee
D
Diana • couple • gb
6
Better than expected, good value for money
Pros:

Friendly staff, great location

Cons:

The room was a little tired and can be updated

2026-06-21 • via Nuitee
B
Bruce • couple • us
10
Great place to sleep in pigeon Forge
Pros:

Clean and comfortable

Cons:

It’s a good basic value

2026-06-15 • via Nuitee
B
Bruce • couple • us
10
Really great location and great value. Beds were comfortable. Our room was very clean.
Pros:

Very clean rooms and decent free breakfast and a great price! Everyone was very friendly from Front Desk to the housekeepers

2026-06-14 • via Nuitee
W
Warren • solo_traveller • us
10
Pros:

Great staff, very good breakfast, nice room.

2026-06-13 • via Nuitee
E
Elizabeth • couple • gb
6
What was expected from budget hotel
Pros:

Location middle of town
Bed was great as always
Breakfast not too bad.

Cons:

Staff don't speak
Dogs barking in day time and evening

2026-06-11 • via Nuitee
C
Christina • couple • us
8
Friendly staff and convenient location
Pros:

Convenient to the center of town and eateries

Cons:

The bathroom door would not shut all the way and every time the ac kicked on it made the windows rattle like they were loose. Made it hard to sleep

2026-06-09 • via Nuitee
B
Brenda • couple • us
10
We had the best time and our stay at this property was awesome
Pros:

The staff was wonderful
Especially the gentleman in the kitchen he helped me fix a waffle and then brought me some sugar so I didn’t have to use 50 packs

Cons:

Not a thing

2026-06-06 • via Nuitee