citizenM Boston Back Bay

Hotels
9 (4578 reviews)
408 Newbury Street , Boston , us

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
No laundry service available
Issues with air conditioning noise

Categories

Cleanliness
8.5
Reviews noted the rooms were clean, but some mentioned issues such as a broken hairdryer.
Service
9
Mixed feelings about service; while some praised friendliness, there were complaints about responsiveness.
Location
9.5
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
9
Rooms were modern and comfortable; some concerns about size and storage.
Amenities
8.5
Amenities were generally good, but lacking laundry service and some essential items.
Value for Money
9.5
Many reviews noted good value for the quality provided, particularly breakfast.
Food and Beverage
8.5
Some positive comments on breakfast, but mention of limited in-room coffee/tea supply.
Overall Experience
9.5
Overall satisfaction with the stay; many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:04

Property Description

Prime Location in Boston Center

Modern Amenities

Delicious Breakfast Options

Book your stay at citizenM Boston Back Bay now for an unforgettable experience!

Important information:

When booking more than 10 rooms, different policies and additional supplements may apply.This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 4578 reviews
Cleanliness: 8.5
Service: 9
Location: 9.5
Room Quality: 9
Amenities: 8.5
Value for Money: 9.5
Food and Beverage: 8.5
Overall Experience: 9.5
S
Shaniqua • couple • us
10
2026-08-29 • via Nuitee
B
Blackmore • solo_traveller • us
10
2026-08-29 • via Nuitee
D
Delbrian • solo_traveller • us
10
Great night
Pros:

Everything

Cons:

Parking

2026-08-29 • via Nuitee
A
Anna • couple • it
10
2026-08-28 • via Nuitee
J
Josephine • couple • us
9
2026-08-28 • via Nuitee
H
Hongxia • family_with_children • us
9
2026-08-28 • via Nuitee
V
VRUSHALI • solo_traveller • us
5
2026-08-28 • via Nuitee
J
James • couple • us
9
2026-08-28 • via Nuitee
M
Matteo • solo_traveller • it
9
Pros:

La posizione è davvero ottima, si trova a due passi dalla metropolitana e da Newbury Street. Ho apprezzato l'area comune, dove viene servita anche la colazione: uno spazio davvero ampio, accogliente e arredato con grande gusto. Un altro punto di forza è sicuramente la palestra, che non solo ha tutto il necessario per allenarsi, ma offre anche una vista superlativa. Dulcis in fundo, la smart room dove ho soggiornato: una camera tecnologica e funzionale, dotata di tutto l'occorrente per godersi il soggiorno al meglio.

Cons:

Integrerei il servizio in camera.

2026-08-28 • via Nuitee
G
Gauthier • couple • fr
9
2026-08-27 • via Nuitee
L
Linda • solo_traveller • us
4
Pros:

Location

Cons:

No staff besides two bartenders and 2 out of 4 elevators were down

2026-08-27 • via Nuitee
J
Jonathan • extended_group • il
8
2026-08-27 • via Nuitee
J
John • couple • us
9
2026-08-26 • via Nuitee
R
Ray • extended_group • us
7
The room served its purpose, but I will not stay there again.
Pros:

I was unaware that citizenM was a small/dorn-sized room. The price point is rather high for such a small place, however, the location was great.

Cons:

Size and cost of room.

2026-08-26 • via Nuitee
T
Tammy • couple • us
10
Excellent
Pros:

Friendly staff

2026-08-25 • via Nuitee
V
Valentin • solo_traveller • fr
10
2026-08-25 • via Nuitee
Q
Qiping • solo_traveller • au
10
Great hotel in a convenient location. Things just work and comfy.
Pros:

The breakfast is great. The morning coffee (included in the buffet) is a great way to start the day. The staff is nice. The room is clean and somewhat high-tech (you control things from a tablet). Location is nice with traiin station nearby.

2026-08-25 • via Nuitee
D
David • solo_traveller • us
8
Pros:

Recently stayed at citizen m back bay for our first visit to Boston. The location was perfect. Staff were very helpful and the common spaces were awesome. Options for food and drink on site were really great as well!

Cons:

The room size left a lot to be desired. The bed pushed against the wall forced us to change our sleep configuration. We slept with our heads against the window( 45 degrees from the typical configuration). This made it easier to get up in the middle of the night without having to crawl over my partner and wake him up. No place to put our carryon bags other than on the floor which took up more space. Bathroom was way too tight. Unfortunate that these issues will likely prevent us from staying here again😟

2026-08-24 • via Nuitee
S
shawn • solo_traveller • us
5
Having to use 2 elevators most of the time to get to the ground floor was a pain. The chair in the room was very uncomfo
Pros:

Location location to Fenway

Cons:

My high view was the side of a office building with people looking at me into my room.

2026-08-24 • via Nuitee
M
Majda • family_with_children • ma
8
Overall, we really enjoyed our stay, and the exceptionally friendly staff, excellent location, beaut
Pros:

The staff were exceptionally nice, welcoming, and helpful throughout our stay. The location is wonderful, and I really enjoyed the hotel’s overall setup, design, and décor. The view from our room was simply WOW and definitely one of the highlights of our stay.

I also really appreciated the convenience of being able to have Amazon deliveries sent to the hotel without additional charges or handling fees. This is a great service, especially for tourists and guests staying for an extended period.

Another very positive point is the no-hold policy at check-in, which I found particularly appreciated as a tourist. For international travellers, especially those travelling with a limited annual travel allowance/budget, avoiding an additional temporary hold or deposit at check-in makes a real difference and makes the overall experience much easier.

Cons:

The main challenge for us was the room size. The room felt very small, particularly as I was travelling with my little one, we had several suitcases, and we stayed for two weeks. We also did quite a bit of shopping during our stay, which made the limited space even more challenging.

I feel the hotel concept is particularly well suited to solo travellers or couples travelling light, perhaps for shorter stays or trips where guests do not need much storage space. For families or longer stays, having rooms that maintain the same smart, compact design but offer a little more space and a larger bathroom would make the experience much more comfortable.

2026-08-24 • via Nuitee