citizenM Boston Back Bay

Hotels
9 (4578 reviews)
408 Newbury Street , Boston , US

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
No laundry service available
Issues with air conditioning noise

Categories

Cleanliness
8.5
Reviews noted the rooms were clean, but some mentioned issues such as a broken hairdryer.
Service
9
Mixed feelings about service; while some praised friendliness, there were complaints about responsiveness.
Location
9.5
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
9
Rooms were modern and comfortable; some concerns about size and storage.
Amenities
8.5
Amenities were generally good, but lacking laundry service and some essential items.
Value for Money
9.5
Many reviews noted good value for the quality provided, particularly breakfast.
Food and Beverage
8.5
Some positive comments on breakfast, but mention of limited in-room coffee/tea supply.
Overall Experience
9.5
Overall satisfaction with the stay; many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:04

Property Description

Prime Location in Boston Center

Modern Amenities

Delicious Breakfast Options

Book your stay at citizenM Boston Back Bay now for an unforgettable experience!

Important information:

When booking more than 10 rooms, different policies and additional supplements may apply.This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 4578 reviews
Cleanliness: 8.5
Service: 9
Location: 9.5
Room Quality: 9
Amenities: 8.5
Value for Money: 9.5
Food and Beverage: 8.5
Overall Experience: 9.5
A
Aurélie • couple • fr
6
Pros:

Bon emplacement
Propreté
Chez in et Check out facile

Cons:

Problème au niveau de la climatisation. Il faisait trop chaud. Pas assez d’oreillers dans le lit et en plus, trop mou.

2026-10-24 • via Nuitee
S
Stephen • couple • us
6
Not worth $500 per night
Pros:

Great location and wifi . Great view

Cons:

Room too small. Bed is crammed against 3 walls. Bathroom is not private. Translucent plastic . Very little staff. Self service check in. Room cleaning only on request

2026-10-24 • via Nuitee
G
GRAHAM • solo_traveller • gb
10
Amazing stay - amazing attention to detail
Pros:

Everything

2026-10-23 • via Nuitee
J
Josef • couple • il
10
Pros:

Nice room, great location

2026-10-22 • via Nuitee
B
Bruno • couple • de
10
2026-10-22 • via Nuitee
T
Thorsten • couple • nl
9
2026-10-21 • via Nuitee
G
Gregory • couple • ie
9
This hotel is in the ideal location, the room is tiny but has everything you need. The bed was incredibly comfortable.
Pros:

The location is perfect, plenty of restaurants in the area and ideal for exploring the Back Bay Area . The T green line is directly across the street.

Cons:

The room was tiny , I did ask about a larger room but was told they are all tiny . It takes a little getting used to.

2026-10-21 • via Nuitee
N
Nigel • couple • gb
10
2026-10-21 • via Nuitee
W
Wayne • couple • us
1
Pros:

It was a TINY room. We paid over $700 a night and could barely turn around. The bed against the wall is totally unacceptable. We visited with others who had a MUCH better rate. Will never use Booking.com again!

2026-10-21 • via Nuitee
J
James • solo_traveller • us
8
Pros:

Location

Cons:

Room size

2026-10-20 • via Nuitee
R
Ruaraidh • solo_traveller • gb
10
2026-10-20 • via Nuitee
L
Luisela • couple • br
10
2026-10-20 • via Nuitee
A
Angie • couple • us
10
2026-10-19 • via Nuitee
S
Stephen • couple • us
10
Pros:

Love the lte night lobby scene. The breakfast is solid as well. Great location. Very convenient to landowne street and Newbury street.

Cons:

Rooms are kind of small but as a couple it was perfect.

2026-10-19 • via Nuitee
S
Susan • extended_group • us
8
Great modern hotel, close to everything in Boston.
Pros:

Fantastic location, can walk to Backbay shops and other great things in Boston. The spatious lounge was great for meeting people, working or hanging out before activities. It was more crowded and bigger than I expected. Easy walk to everything, including fenway park.

Cons:

The restaurant closed on Friday evening at 10 p.m., other citizen hotels stay open for small bites in the evening and that was dissapointing after a long flight. I also had some challenges figuring out all the different switches in the room for blackout curtains, and the bathroom was quite small but that is the M

2026-10-19 • via Nuitee
J
Jacob • couple • us
7
Cons:

Bed was a brick.

2026-10-19 • via Nuitee
V
Valerii • solo_traveller • us
6
Not bad
Pros:

Clean, modern, located very well.

Cons:

Small room, elevator works oddly and requires your room key, my floor button did not work. No kettle and no glass or mug in the room. Expensive.

2026-10-19 • via Nuitee
J
Julia • extended_group • br
9
Would recommend and come back at a second time in Boston.
Pros:

Great option for those who need to stay shortly and in a good location.

Cons:

Actually there is nothing to complain. Short stay but very comfortable

2026-10-19 • via Nuitee
G
Genevieve • couple • us
10
2026-10-19 • via Nuitee
T
Tuyana • solo_traveller • us
9
2026-10-17 • via Nuitee