citizenM Boston Back Bay

Hotels
•
CitizenM
9 (4175 reviews)
408 Newbury Street , Boston , us

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
No laundry service available
Issues with air conditioning noise

Categories

Cleanliness
8.5
Reviews noted the rooms were clean, but some mentioned issues such as a broken hairdryer.
Service
9
Mixed feelings about service; while some praised friendliness, there were complaints about responsiveness.
Location
9.5
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
9
Rooms were modern and comfortable; some concerns about size and storage.
Amenities
8.5
Amenities were generally good, but lacking laundry service and some essential items.
Value for Money
9.5
Many reviews noted good value for the quality provided, particularly breakfast.
Food and Beverage
8.5
Some positive comments on breakfast, but mention of limited in-room coffee/tea supply.
Overall Experience
9.5
Overall satisfaction with the stay; many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:04

Property Description

Prime Location in Boston Center

Modern Amenities

Delicious Breakfast Options

Book your stay at citizenM Boston Back Bay now for an unforgettable experience!

Important information:

When booking more than 10 rooms, different policies and additional supplements may apply.This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 4175 reviews
Cleanliness: 8.5
Service: 9
Location: 9.5
Room Quality: 9
Amenities: 8.5
Value for Money: 9.5
Food and Beverage: 8.5
Overall Experience: 9.5
C
Christopher • solo_traveller • us
10
The hotel was like living in the future.
Pros:

The hotel was amazing with amenities and staffing.

Cons:

Nothing I didn’t like.

2026-05-23 • via Nuitee
K
Karissa • couple • us
10
Great location. Great view. Tech savy
Pros:

Great location, easy check in, stylish and tech savy rooms

Cons:

Wish the room got a little bit colder

2026-05-23 • via Nuitee
O
Oluwabusayo • couple • us
7
2026-05-23 • via Nuitee
L
Lee • couple • us
7
Senior married couple, will not return.
Pros:

Location.

Cons:

Warning!!!. If you are a senior/elderly couple then this hotel is probably not for you because you will need to climb over each other in order to get in and out of bed so, probably the reason 90% the other guests are much much younger. Be sure before booking to look at the photos of the rooms, they are tiny. There is no front desk, just a monitor that you will enter your credit card into and you will immediately be charged for the entirety of your stay. Not happy with the hotel? Too bad because there’s no refunds and you will still be charged for your entire stay.
Also room essentials need to be picked up near to where you checked it, there’s not even a paper cup in the room much less a coffee machine. Location is good as it’s very close to where the action is. Like a cocktail? $25.00 for simple mix cocktail at the rooftop bar.
Three nights in May expect to pay just over $1000.00.
This is so ridiculous. The lettering on the shower essentials is so tiny that you will need to bring your glasses with you in the shower in order to read the which is which. So dumb.

2026-05-22 • via Nuitee
L
Lee • couple • ca
8
2026-05-22 • via Nuitee
F
FABRICIO • couple • us
8
Pros:

Awesome location.

Cons:

Rooms are “city sized”, parking around the hotel can get expensive.

2026-05-21 • via Nuitee
M
Mered • family_with_children • dz
6
L’emplacement, le reste, c’est pas mon truc
Pros:

Emplacement excellent

Cons:

La chambre trop petite vraiment trop petite

2026-05-21 • via Nuitee
H
HAISSAM • solo_traveller • ci
5
Pros:

Réception, café shop

Cons:

Confort limité pour un senior

2026-05-21 • via Nuitee
C
Chanya • couple • us
10
2026-05-20 • via Nuitee
A
Ayelet • couple • il
8
2026-05-20 • via Nuitee
S
Smedley • couple • us
10
2026-05-20 • via Nuitee
L
Ling • couple • cn
3
Tiny hotel more like a hostel, no service and not very safe without ID control at check in
Pros:

1. the location of the hotel is great!
2. The hotel manager at back office is kind enough to agree on our shorten of stay and check out early to refund the fee for night not stayed and made the effort to print out invoices per our request with address.

Cons:

1. no service and no reception, self check in, the person standing around at the reception is like Robert. no customer service mindset, no smile, no welcome... (eg. I asked in the morning if our room include breakfast, the lady playing with her mobile, said just go to scan your card at the restaurant, I need to further request that "could you just check in your computer in front of you for me?" . Automation or reduced service can reduce cost of running for the hotel, however the hotel rate is same high as 5 star traditional hotels, thus the profit is unfairly taken away from consumers.

2. not safe, they did not check passport and actually this is strange for me, since security is important, not asking for our passports in person at all made me feel unsure what kind of people in the hotel is a black hole. Is this actually compliant with US hotel and security regulation? why the system and process of hotel in US is so not followed as in EU?

3. the room is tiny like 14M2, no water cup or any bottle of water at all, it's like living in a cabin in a ship or a plane, hostel feeling. room is clean, I would say if the hotel rate is at 3 star rate around USD 100-150 then a great hotel, if at USD 493 as we paid, it is really a rape off of a guest.

Also the rate is adjusted by booking, thus I would recommend not to be book fixed, better deal to book last minute at arrive day, because then the rate is dropped from USD 493 to USD 250 around for our case.

2026-05-20 • via Nuitee
C
Cindy • couple • fr
9
2026-05-19 • via Nuitee
O
Ozge • couple • tr
9
Pros:

Location was great. And the sizes of the room was very good.

Cons:

The noise coming from air conditioning

2026-05-19 • via Nuitee
H
Hans • solo_traveller • nl
7
Perfect voor congres in het Hynes convention center
Pros:

Did not use this option

Cons:

I would have appreciated more support from staff during check in while they were standing there anyway. Also when I needed help for dry cleaning my clothes the support was dissapointing

2026-05-19 • via Nuitee
C
Chiali • couple • tw
8
2026-05-19 • via Nuitee
B
Barbara • couple • us
10
2026-05-19 • via Nuitee
W
Wolfram • solo_traveller • ca
10
I would stay here again on my next visit
Pros:

Close to everything and very clean

2026-05-18 • via Nuitee
P
pallerola • solo_traveller • es
8
2026-05-18 • via Nuitee
S
Santina • solo_traveller • au
10
Pros:

I loved the vibe of the hotel and the location

Cons:

I would have liked to see tea and coffee for free or some in the room

2026-05-18 • via Nuitee