citizenM Boston Back Bay

Hotels
•
CitizenM
9 (4362 reviews)
408 Newbury Street , Boston , us
+16178612626

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Lift / Elevator
Luggage storage
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Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
No laundry service available
Issues with air conditioning noise

Categories

Cleanliness
8.5
Reviews noted the rooms were clean, but some mentioned issues such as a broken hairdryer.
Service
9
Mixed feelings about service; while some praised friendliness, there were complaints about responsiveness.
Location
9.5
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
9
Rooms were modern and comfortable; some concerns about size and storage.
Amenities
8.5
Amenities were generally good, but lacking laundry service and some essential items.
Value for Money
9.5
Many reviews noted good value for the quality provided, particularly breakfast.
Food and Beverage
8.5
Some positive comments on breakfast, but mention of limited in-room coffee/tea supply.
Overall Experience
9.5
Overall satisfaction with the stay; many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:04

Property Description

Prime Location in Boston Center

Modern Amenities

Delicious Breakfast Options

Book your stay at citizenM Boston Back Bay now for an unforgettable experience!

Important information:

When booking more than 10 rooms, different policies and additional supplements may apply.This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 4362 reviews
Cleanliness: 8.5
Service: 9
Location: 9.5
Room Quality: 9
Amenities: 8.5
Value for Money: 9.5
Food and Beverage: 8.5
Overall Experience: 9.5
E
Ettore • solo_traveller • it
8
2026-07-04 • via Nuitee
T
Tanja • solo_traveller • de
9
Perfektes Hotel für einen Aufenthalt in Boston
Pros:

Lage, Austattung und Lounge area

2026-07-04 • via Nuitee
F
fabiano • couple • br
7
2026-07-04 • via Nuitee
J
Jennifer • couple • us
9
2026-07-03 • via Nuitee
A
Anna • couple • us
9
2026-07-03 • via Nuitee
D
Daniel • couple • us
10
2026-07-03 • via Nuitee
K
Kristin • couple • us
6
Great area. Quiet room
Pros:

Location was great. Room was just ok. Room darkening blinds were excellent. Quiet room.

Cons:

The room itself was just ok. The side of the bed that doesn’t t get pulled out was disgustingly dirty when the sheet came up after sleeping in it.

2026-07-03 • via Nuitee
O
Olesia • couple • us
10
2026-07-03 • via Nuitee
A
Andreas • solo_traveller • ch
8
2026-07-03 • via Nuitee
A
Aixa • family_with_children • mx
9
Confortable
Pros:

Desayuno!!! Imagínate dure 5 días y el desayuno lo mismo del
Menú lo mismo😩

Cons:

DESAYUNO QUE NO CAMBIO DE UNA SEMANA A OTRA

2026-07-03 • via Nuitee
D
Domenica • family_with_children • it
7
2026-07-03 • via Nuitee
B
Blanca • solo_traveller • es
8
Hotel correcto y bien ubicado
Pros:

Las camas son muy cómodas y la habitación correcta. La ubicación es muy buena porque se puede llegar a muchos sitios interesantes de la ciudad a pie. El personal es muy amable e intenta solucionar los problemas que puedan surgir.

Cons:

La necesidad de circulación continua de aire es un problema. Siempre hay un ruido de fondo que es muy desagradable. El control desde el iPad es una ventaja pero no funciona correctamente siempre.

2026-07-03 • via Nuitee
L
Luiz Gustavo • solo_traveller • br
10
2026-07-03 • via Nuitee
T
Toshihiro • solo_traveller • jp
8
2026-07-03 • via Nuitee
T
Tal • extended_group • il
8
2026-07-01 • via Nuitee
A
Alice • solo_traveller • us
10
The perfect hotel to stay for solo traveler
Pros:

I loved the view from the hotel room ! And the location is also perfect. The room are clean and really comfy.

2026-07-01 • via Nuitee
D
David • solo_traveller • gb
7
Rooms size and bed layout was a definite no.
Pros:

Great location and staff and facilities very good. Great breakfast

Cons:

Room was just too small and decided to check out after first night. Having to climb over each other from the bed was a definite put off!!

2026-06-30 • via Nuitee
C
Caroline • couple • us
8
2026-06-30 • via Nuitee
S
Sophie • solo_traveller • us
10
Pros:

Staff and location

Cons:

Pricing was a bit high. Understandably, so due to the World Cup. Senior discount would have been nice

2026-06-29 • via Nuitee
D
Drini • couple • al
9
2026-06-29 • via Nuitee