citizenM Boston Back Bay

Hotels
•
CitizenM
9 (4460 reviews)
408 Newbury Street , Boston , us

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Lift / Elevator
Luggage storage
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Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
No laundry service available
Issues with air conditioning noise

Categories

Cleanliness
8.5
Reviews noted the rooms were clean, but some mentioned issues such as a broken hairdryer.
Service
9
Mixed feelings about service; while some praised friendliness, there were complaints about responsiveness.
Location
9.5
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
9
Rooms were modern and comfortable; some concerns about size and storage.
Amenities
8.5
Amenities were generally good, but lacking laundry service and some essential items.
Value for Money
9.5
Many reviews noted good value for the quality provided, particularly breakfast.
Food and Beverage
8.5
Some positive comments on breakfast, but mention of limited in-room coffee/tea supply.
Overall Experience
9.5
Overall satisfaction with the stay; many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:04

Property Description

Prime Location in Boston Center

Modern Amenities

Delicious Breakfast Options

Book your stay at citizenM Boston Back Bay now for an unforgettable experience!

Important information:

When booking more than 10 rooms, different policies and additional supplements may apply.This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 4460 reviews
Cleanliness: 8.5
Service: 9
Location: 9.5
Room Quality: 9
Amenities: 8.5
Value for Money: 9.5
Food and Beverage: 8.5
Overall Experience: 9.5
A
Andres • solo_traveller • us
8
Well located, clean but tight space with fun public vibe. Best for solo travel.
Pros:

Location, proximity to metro, cleanliness, public spaces.

Cons:

Room size, TV did not work during time I was there.

2026-07-25 • via Nuitee
R
Rose • couple • us
8
The best thing about this hotel was the location.
Pros:

Location was excellent! Lots of shops and restaurants in the area. T Train directly across the street.

Cons:

Room was much smaller than anticipated, and there was a lack of privacy with the design that f the bathroom; however, I would still return.

2026-07-25 • via Nuitee
L
Laura • couple • us
9
2026-07-25 • via Nuitee
U
ukibe • solo_traveller • jp
8
よいです
Pros:

アクセス

2026-07-25 • via Nuitee
S
Stefan • couple • ch
8
Prima
Pros:

Sehr gut,ausgestattet, ein gutes Frühstück, großer Aufenthalts Bereich, gut gelegen,
Sauber, leise, freundliches Personal

Cons:

Ein wenig zu kleines Zimmer

2026-07-25 • via Nuitee
T
Tommi • solo_traveller • fi
9
2026-07-25 • via Nuitee
D
David • solo_traveller • us
10
Enjoyable
Pros:

Everything

Cons:

No parking

2026-07-24 • via Nuitee
R
Ramona • solo_traveller • us
10
2026-07-24 • via Nuitee
E
Emmanuel • solo_traveller • fr
7
2026-07-24 • via Nuitee
D
DOMENICA • family_with_children • it
7
2026-07-23 • via Nuitee
M
Mirian Patricia • extended_group • py
8
2026-07-23 • via Nuitee
E
Eleni • couple • au
8
2026-07-23 • via Nuitee
D
Dennis • extended_group • de
10
2026-07-22 • via Nuitee
O
Ogün • couple • tr
10
2026-07-22 • via Nuitee
A
Andrea Pacheco • solo_traveller • co
10
Estancia súper amena!
Pros:

El hotel está muy bien ubicado, tiene varios restaurantes y cafés cerca, una estación de metro pasando la calle, y es muy fácil desplazarse a los lugares turísticos. Las instalaciones son muy cómodas y limpias, y tiene un buen espacio para relajarse.
Las habitaciones tienen un sistema con iPads para que puedas controlar la temperatura, cortinas, iluminación, multimedia y programar el aseo en la habitación.
El personal es atento y presto a dar indicaciones si se requiere información adicional.

Cons:

En el check-in no recibí muchas instrucciones con respecto al uso del iPad en la habitación (es sencillo de usar, pero la instrucción no sobra) ni de los horarios o precios del desayuno.

2026-07-21 • via Nuitee
J
John • solo_traveller • us
9
Cons:

Need a bigger trashcan, or perhaps 2 bigger trashcans - that was actually a big discomfort

2026-07-21 • via Nuitee
A
Anielle • solo_traveller • fr
10
Pros:

Tout

Cons:

Rien

2026-07-21 • via Nuitee
E
Edidiong • solo_traveller • gb
10
Great location
Pros:

It was a great location close to the shops and restaurants and train station. I loved the co-working space which allowed me to still have meetings and calls. Loved the lighting I'm the room to set the mood.

Cons:

The room could have been much bigger however for a single person it was fine. Probably too cramped for a couple.

2026-07-21 • via Nuitee
C
Carlos • solo_traveller • es
10
Great stay!
Pros:

Great breakfast. Very convenient hotel. Very good location.
The coworking zone is great, very comfortable, very good internet connection and bar open at all times.

2026-07-21 • via Nuitee
E
Ewa • couple • us
10
2026-07-21 • via Nuitee