citizenM Boston Back Bay

Hotels
9 (4578 reviews)
408 Newbury Street , Boston , US

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Cons:
No laundry service available
Issues with air conditioning noise

Categories

Cleanliness
8.5
Reviews noted the rooms were clean, but some mentioned issues such as a broken hairdryer.
Service
9
Mixed feelings about service; while some praised friendliness, there were complaints about responsiveness.
Location
9.5
Multiple reviews highlighted the excellent location of the hotel.
Room Quality
9
Rooms were modern and comfortable; some concerns about size and storage.
Amenities
8.5
Amenities were generally good, but lacking laundry service and some essential items.
Value for Money
9.5
Many reviews noted good value for the quality provided, particularly breakfast.
Food and Beverage
8.5
Some positive comments on breakfast, but mention of limited in-room coffee/tea supply.
Overall Experience
9.5
Overall satisfaction with the stay; many would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:04

Property Description

Prime Location in Boston Center

Modern Amenities

Delicious Breakfast Options

Book your stay at citizenM Boston Back Bay now for an unforgettable experience!

Important information:

When booking more than 10 rooms, different policies and additional supplements may apply.This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 4578 reviews
Cleanliness: 8.5
Service: 9
Location: 9.5
Room Quality: 9
Amenities: 8.5
Value for Money: 9.5
Food and Beverage: 8.5
Overall Experience: 9.5
M
Michael • couple • us
9
2026-09-19 • via Nuitee
R
Renato • couple • br
10
Perfeita
Pros:

Tudo

Cons:

Nada

2026-09-18 • via Nuitee
J
John Ronin • couple • us
10
Pros:

I love how modern it is.

2026-09-18 • via Nuitee
A
Avery • solo_traveller • us
10
Pros:

Amazing

Cons:

Amazing

2026-09-18 • via Nuitee
V
Veronica • solo_traveller • ar
7
Pros:

It’s only an option because of its location; otherwise, the nightly rate is definitely not worth it

Cons:

A sky-high price and it doesn't even include a basic breakfast

2026-09-18 • via Nuitee
R
Renato • couple • br
10
Perfeita
Pros:

Tudo

Cons:

Nada

2026-09-18 • via Nuitee
S
SANDRA REGINA • solo_traveller • br
9
Excelente localização. Moderníssimo
Pros:

Hotel super moderno e tecnológico. Cama confortável. Café da manhã muito bom.

2026-09-18 • via Nuitee
T
Tamara • solo_traveller • il
9
2026-09-17 • via Nuitee
A
Ana • solo_traveller • es
9
2026-09-17 • via Nuitee
J
Jennifer • couple • us
10
2026-09-17 • via Nuitee
A
Akgozel • couple • us
8
Overall very happy with choice
Pros:

Location
View
Shared lounge
Soundproof walls I guess never heard anything from other rooms

Cons:

Room is a little small

2026-09-16 • via Nuitee
M
Mohammed • couple • au
10
Amazing Hotel
Pros:

Location, friendly staff easy checkin and checkout, breakfast is value of money and enjoyed the coffee

Cons:

The size of the room is a bit small for 2 adults

2026-09-16 • via Nuitee
V
Vicki • solo_traveller • us
8
Pros:

Very clean and modern. Great location and public areas.

Cons:

I don’t know how 2 people would make this room work- one would have to crawl over the other the get out of the bed. At busy times, despite the online check out and in, only one person at the “desk” was not enough- too many people waiting for help. No coffee maker in the room.

2026-09-16 • via Nuitee
G
Gonzalez • couple • ec
10
Pros:

Ubicación

2026-09-16 • via Nuitee
J
Jennifer • couple • us
10
2026-09-15 • via Nuitee
T
Tracey • couple • us
6
2026-09-15 • via Nuitee
A
Ayodeji • solo_traveller • gb
8
2026-09-15 • via Nuitee
R
Rincon • couple • us
10
2026-09-15 • via Nuitee
N
Nicole • couple • us
9
Small but really nice!
Pros:

I really enjoyed this hotel for a quick stay in Boston. The room is small but everything is really nicely organized and not too cramped. Breakfast was great. Easy access to transit and the airport.

Cons:

We were on a lower floor and could hear some noise from traffic and some bars.

2026-09-15 • via Nuitee
R
RADMILA • solo_traveller • ec
10
Funcional, cómodo y acogedor
Pros:

Me gustó mucho el ambiente, la decoración moderna y acogedora!! En una buena ubicación cerca de la estación del tren.

2026-09-15 • via Nuitee