The Mallard Hotel & Suites

Hotels
6.9 (176 reviews)
178 Five Points Drive , Copperhill , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Convenient / good location
Rooms described as cute, updated and clean
Comfortable beds and notably good pillows
Contactless/texted room number and door code for check-in
In-room fridge working
Nice view / deck with seating and fire pits
Cons:
No on-site staff / difficulty accessing rooms (required calls or codes)
Dirty or dingy bathrooms; loose/falling toilet seat
False advertisement about free laundry
Poor grab-and-go breakfast setup (no bowls/utensils, little available)
Exterior/building run-down and construction noise
Maintenance and safety issues (loose door hardware, broken elevator, game room AC not working)

Categories

Cleanliness
7
Mixed cleanliness: several reviewers said rooms were clean and updated, but multiple mentions of dingy/dirty bathrooms and a loose/unsanitary toilet seat lowered the score.
Service
4.5
Poor on-site service: repeatedly reported no staff at the office, no staff on site, and frequent need to call a number or use door codes to access rooms, which impacted the service experience.
Location
8.5
Generally positive: reviewers called the location convenient/good for Copperhill/McCaysville despite one comment about not being near a specific desired spot.
Room Quality
8.5
Rooms often described as updated, cute and clean with comfortable beds and notably good pillows; some bathrooms remained dated, but overall room quality was a strength.
Amenities
6
Amenities were inconsistent: working in-room fridge and decks/fire pits available, but false advertising about free laundry, a disappointing grab-and-go breakfast setup, nonworking game-room AC, and an out-of-service elevator reduced the score.
Value for Money
9
Perceived as good value: multiple reviewers noted this was a good hotel for the money given the clean, updated rooms and basic conveniences, justifying a high value rating despite some shortcomings.
Food and Beverage
4.8
Weak F&B offering: grab-and-go breakfast frequently criticized (little to nothing set out, no utensils/bowls), resulting in a below-average score.
Overall Experience
6.9
Mixed overall: comfortable, cute rooms and good location but offset by poor on-site service, intermittent cleanliness issues (bathrooms), and disappointing amenities/food; average reflects this balance.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-21 05:44

Property Description

Luxurious Amenities

Indulge in our well-equipped fitness centre and enjoy free WiFi in our air-conditioned rooms with private bathrooms.

Scenic Mountain Views

Relax and unwind while taking in stunning mountain views from our shared terrace and lounge area.

Fun Activities

Have a great time playing billiards or exploring the area with hiking and cycling options nearby.

Book your stay now at The Mallard Hotel & Suites for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.9
Based on 176 reviews
Cleanliness: 7
Service: 4.5
Location: 8.5
Room Quality: 8.5
Amenities: 6
Value for Money: 9
Food and Beverage: 4.8
Overall Experience: 6.9
C
carrie • solo_traveller • us
4
Disappointed
Pros:

Location

Cons:

Room got changed I was not notified had trouble accessing my room no office coffee maker didn’t work

2026-08-15 • via Nuitee
J
JERRY • solo_traveller • us
8
2026-07-18 • via Nuitee
D
Diane • couple • gb
8
Lovely stay. Although not near to where we wanted to be.
Pros:

Room was clean

Cons:

Difficulty getting in. We had to phone the number on the door and she ended up having to give us the key code to get the key out of the lock box to be able to get in.

2026-07-06 • via Nuitee
W
Williams • couple • us
3
We only stayed here to go to sleep, absolutely will never stay here again. Bathroom was dirty toilet seat, falling off t
Pros:

Beds were comfortable and that’s about it

Cons:

No Staff on site very sketchy

2026-07-01 • via Nuitee
A
Amberlee • couple • us
2
Nice rooms but very let down with the false advertisement because I booked due to free laundry because I was there for a
Pros:

The rooms were super cute and clean.

Cons:

They gave false advertisement about the free laundry for guest, the breakfast was also a huge let down. It’s was a “grab and go breakfast” with grits packets but no bowls or spoons. My daughter had to heat hers in a coffee cup and eat it with a wooden stirring stick….

2026-06-22 • via Nuitee
C
Connor • couple • us
7
Comfortable, convenient motel stay in Copperhill.
Pros:

As I pulled up I wondered if I was in the right place, it looked deserted & dilapidated. Fortunately though, our room was updated and very cute. The bed wasn’t anything special, but it was decent and the pillows were heavenly (I even checked to see what brand they were.). The bathroom was still pretty dingy, not updated other than new paint. The working fridge was a bonus. Overall our stay was comfortable and the place was mostly clean so I would stay here again if ever needed. I’m pretty sure this is the only motel/hotel in Copperhill so you honestly don’t have many options. There was no staff on site at any time, except for the cleaning ladies. You’ll receive a code to enter your room before check-in

Cons:

The bathroom. The exterior of the building was not renovated at all and looked run down, I would assume they have plans to remodel that too, just as they did the rooms.

2026-06-21 • via Nuitee
S
Sean • couple • us
6
Good hotel for the money, some basic maintenance would make it excellent.
Pros:

Simple location close to Mccaysville. Simple room but works. Good water pressure.

Cons:

Hotel concerns room 202
Entry door way handle strike plate missing bottom screws shakes loosely (security concern)

Entry door way handle entry latch loose and screws stripped (security concern)

Bathroom toilet paper roll holder falling down from wall (convenience concern)

Bathroom toilet seat is very loose (safety concern)

Game room air conditioner doesn’t work very hot (leisure concern)

Elevator doesn’t work stair use only. (ADA/convenience concern)

2026-06-08 • via Nuitee
L
Linda • extended_group • us
10
2026-06-06 • via Nuitee
L
Leesa • solo_traveller • us
8
Pros:

The room was decorated very cute. It was clean and the view was amazing. I love the fact that when you book your room, they send you a text message with your room number and your door code to get in.So you don't even have to stop at the front desk and bother with any of that you can go straight to your room

Cons:

It said grab and go breakfast and I went to the lobby to see what breakfast options they had and Nothing was out.You could see it locked up behind a door but nothing was set out. also, they had a deck with chairs and fire pits that you could go and sit at and look at the view, but there was construction going on. And construction guys, ten feet away from where the patio was and it was loud,which i understand the road construction was out of the hotel's control.

2026-05-30 • via Nuitee
I
Irmantas • solo_traveller • us
5
2026-05-29 • via Nuitee
A
Atkinson • solo_traveller • us
8
2026-04-30 • via Nuitee
J
Jon • family_with_children • us
8
Pros:

Convenient location

2026-04-22 • via Nuitee
• solo_traveller • us
8
2026-04-19 • via Nuitee
M
Michelle • couple • us
5
Pros:

Good location

Cons:

No one at the office. Had a hard time getting into the room. Had to call a number for them to reset the door code.

2026-04-15 • via Nuitee
T
Tonie • couple • us
2
Short and sweet.
Pros:

The size of the room, the bed and the location.

Cons:

Nothing worked, the ice machine didn't work and elevator didn't work. The room code originally given to me didn't work so I had to call and get a new one. No one put out anything new for breakfast and nothing was changed out. There weren't any options to get new towels because no one was ever on the property while I stayed there.

2026-04-13 • via Nuitee
S
Sky • couple • us
8
Another comfortable, clean, and quiet stay
Pros:

The room was amazing, great vibe, shower was awesome, the tiny kitchenette, all the facilities were clean and amazing.

Cons:

Would like to have had a better variety for breakfast, but at least there's a Hardee's across the road.

2026-03-15 • via Nuitee
P
Phillips • couple • us
8
Pros:

Everything is all automated. They sent me the door code straight to my phone, so there was no waiting in line to talk to someone in person, then get a key card for the door. It's clean and efficient. Exactly what we needed for our needs.

2026-03-11 • via Nuitee
B
blackmon • family_with_children • us
8
2026-01-27 • via Nuitee
D
David • couple • us
10
2026-01-20 • via Nuitee
S
Sky • couple • us
10
Best hotel stay I've ever had.
Pros:

The place was just amazing, gave an amazing vibe as soon as I walked through the door. The game room looked amazing with pool table, will have to explore game room next time I stay here.

Cons:

Would've been nice if the vending machine took card, and had a drink vending machine. I didn't go looking on other floors, and would be nice if offered more for breakfast, but overall, I have no real complaints.

2026-01-11 • via Nuitee