avid hotel Traverse City by IHG

The hotel caught on fire and we were displaced for hours in the middle of the night. There was no compensation. Also, our key card didn’t open the pool door, and when we were let into the pool, there were no towels.

A little far from town

Not their fault, but there was a fire in the middle of the night when we were there requiring us to wait some hours outside

On Oct.11, 2026 I was assigned to room 404 which the TV was broken and I went to the office and they gave me another remote but did not make any difference, The next day I talked to someone who was in the eating area an said they had that room and the TV was broken. I went to the office to complain about the TV not working and they assigned me a room with a broken TV and they new the TV was broken. Also there was no eggs for breakfast when they just open for breakfast. Just a poor operation.

Check in was 3:00. Got there at 3:30. There were no rooms available for check in. They don’t clean your room each day. They only empty your trash and leave new towels. They don’t make your bed, sweep the floor, clean counter tops, etc. One day we got no service because they said there were no towels available to deliver. The continental breakfast is pretty much nonexistent. If you don’t get there as soon as it starts you’re not getting anything. Once it’s empty they’re not going to refill.

That our room was enter even though the do not disturb sign was on the door. Our things were looked through. The do not disturb sign was gone when we came back.

We arrived around 4:30 PM, 90 minutes after the advertised 3:00 PM check-in, and our room still wasn’t ready. We weren’t given an estimated time until we asked, and were then told “hopefully around 6.”

What made it worse was the dismissive response. The receptionist suggested we “go get dinner” while waiting, even though we’d already eaten specifically so we could check in, relax, shower and get ready for our evening.

The delay derailed our evening plans, and there was little acknowledgment of the inconvenience or effort to make it right. We’ve had rooms run behind before, but never to this degree or handled this poorly. Very disappointing for a one-night stay.

これはホテル側だけの問題だけではないのかもしれませんが、デポジットで50＄ずつ取られました。
デポジットの有無といつ頃バックされるのか明記してほしかったです、

The hotel had no closets, but it did have external hooks to hang clothing on the walls

The hotel did not provide a locked safety box in room. This is definitely a drawback because this is considered standard I. Most hotel rooms.

Nothing.

When we arrived, the front entry was messy and the floors were dirty with crumbs from breakfast that morning, and we arrived at 5:30pm. The room was small and unwelcoming. There is no carpet in the room, so any sand or dust sticks to your feet and gets into the bed with you. While the hotel provides breakfast, the options are very limited, or simply not changed from day to day.

My wife and I made a one night stop in Traverse City to stay for our thirty first wedding anniversary. I was disappointed in that when I booked the room I asked for an early check in time of 3:00 pm. We arrived around 3:40 pm and our room was not ready. We ended up waiting in the lounge until around 4:45 pm, and our room was still not ready to for us to occupy. The front desk attendant told us to go do whatever our plans were and she would call me when the room was ready. So we headed out to our favorite winery which would have been our main destination besides dinner for the night. When we arrived at the winery, we were told that the last call had already passed, and the winery was closing. Had we been able to check in earlier we could have made it there well before closing time. By the time we got back to the hotel it was a bit after 6:00 pm. The front desk attendant informed us that the room had finally been cleaned and became available around 6:00 pm.
I decided to email the General Manager of the hotel on 8/1/2026 and let her know how disappointing my stay was due to the room being ready so late and how our anniversary plans were partially ruined due to the room not being ready for us and making us late to our favorite winery. Caroline Ottenbacker the General Manager emailed back quickly and said she would look into the booking.com portal and see what she could do to release some of the bill for the stay that night. After several promises from Caroline to look into this situation nothing has been addressed with her promises. Today is August 25, 2025 and there has been no word from her in quite a while. I am assuming she was just stringing me along in hopes that I would forget this ever happened. I will never recommend this hotel to anyone even though it is a newer facility and it has good potential.